Sales & Marketing Executive

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Account Manager - Digital Growth

Experience Level: 2+ Years

Location: Bangalore, Karnataka (On-site)

Job Overview:

We’re looking for a proactive and detail-oriented Account Manager to drive brand growth and digital success. This role is not just about managing digital campaigns but also about identifying business opportunities, enhancing brand visibility, and using digital strategies to scale revenue.

You’ll be the main point of contact (POC), working closely with clients and internal teams to ensure smooth execution across SEO, social media, paid marketing, and brand strategy.

What You’ll Do:

Brand & Business Growth

Understand the brand’s business goals and find new ways to grow revenue.

Identify partnerships, collaborations, and digital strategies to scale the brand.

Client & Project Management

Act as the primary POC for clients, ensuring smooth coordination and execution.

Keep track of all deliverables, deadlines, and feedback loops.

SEO & Digital Strategy

Work on SEO, content marketing, social media, and paid ads to boost visibility.

Monitor campaign performance, analyze data, and optimize strategies for better results.

Execution & Performance Tracking

Collaborate with designers, content creators, and performance marketers to execute campaigns.

Track key metrics, generate reports, and suggest improvements based on data insights.

What We’re Looking For:

• 2-3 years of experience in account management, digital marketing, or business strategy.
• A mix of business thinking + digital expertise (SEO, social media, paid ads, growth strategies).
• Strong communication and relationship-building skills.
• Ability to manage multiple projects, stay organized, and ensure timely execution.
• A problem-solver with a proactive and “get-things-done” attitude

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

• Handle inbound and outbound voice calls professionally.
• Resolve customer queries and complaints with empathy and efficiency.
• Maintain accurate call records and update CRM tools regularly.
• Ensure customer satisfaction by providing prompt and effective support.
• Work collaboratively with team members to meet daily service metrics.

Requirements:

• Minimum 1 year of experience in a Customer Service (Voice Process) role.
• Excellent verbal communication skills in English.
• Customer-focused attitude with problem-solving ability.
• Comfortable working in rotational shifts and with weekly offs.
• Basic knowledge of CRM tools and systems is a plus.

The HR Manager is responsible for overseeing all aspects of the human resources function within the organization, including recruitment and selection, employee relations, performance management, compensation and benefits, training and development, and compliance with labor laws and regulations. The HR Manager will serve as a strategic partner to senior leadership, providing guidance and recommendations to support the achievement of the organization's goals and objectives.

Key Responsibilities:

Recruitment and Selection

Develop and implement recruitment strategies to attract and retain top talent

Manage the full recruitment cycle, including job postings, resume screening, interviewing, and selection

Ensure compliance with all equal employment opportunity laws and regulations

Maintain up-to-date knowledge of labor market trends and best practices in recruitment and selection

Employee Relations

Provide guidance and support to managers and employees on employee relations matters

Conduct investigations into complaints and grievances and make recommendations for resolution

Develop and implement policies and procedures related to employee relations

Ensure compliance with all employment laws and regulations

Performance Management

Develop and implement performance management systems and processes

Provide guidance and support to managers and employees on performance management matters

Monitor and evaluate the effectiveness of the performance management system

Ensure compliance with all employment laws and regulations

Compensation and Benefits

Develop and implement compensation and benefits programs

Conduct market research to ensure competitive compensation and benefits

Provide guidance and support to managers and employees on compensation and benefits matters

Ensure compliance with all employment laws and regulations

Training and Development

Develop and implement training and development programs to support employee growth and development

Conduct training needs assessments and identify areas for improvement

Provide guidance and support to managers and employees on training and development matters

Ensure compliance with all employment laws and regulations

Compliance

Ensure compliance with all labor laws and regulations

Develop and implement policies and procedures to ensure compliance

Monitor and evaluate compliance with policies and procedures

Conduct regular audits to ensure compliance with all employment laws and regulations

Qualifications:

Bachelor's degree in Human Resources or related field

Minimum of 5 years of experience in human resources management

Excellent communication and interpersonal skills

Strong analytical and problem-solving skills

Ability to work independently and as part of a team

Knowledge of labor laws and regulations

Proficiency in Microsoft Office Suite

Working Conditions:

The HR Manager will work in an office environment and may be required to work occasional evenings or weekends. Travel may be required to attend training seminars or to visit other company locations.

About Us

PurpleRain is a US-headquartered 8+ year old close-knit, fully distributed bootstrapped and profitable product startup with 50+ rock star team members who enjoy the challenge of solving hard problems together with inc 500 clients globally through our B2B SaaS products.

We are a hybrid remote company, with in-house teams in Bangalore, London and remote teams globally in 20+ countries where each employee works from home or a co-working space.

Even though we're far away, we're in contact throughout the day in Slack, Basecamp and Zoom.

We encourage continual education through weekly lunch and learns and taking courses to keep us ahead of the latest advancements with yearly retreats.

Content Marketing Specialist- Job Description

• Accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.

• Collaborates across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objectives at the lowest possible cost

• This role requires a brand publisher mindset: the create the content our audience is looking for and then to optimize the path to conversion

• Editorial requirements include basic SEO understanding, content categorization and structure, content development, distribution and measurement. Development of editorial governance so content is consistent with our brand voice, style and tone.

• Channel management of digital content hubs and all supporting social channels including email/newsletter distribution. This person must understand the basic best practices of the main social media channels, which content and approaches work on each and why

• Measurement and optimization of the program will be required on a regular and ongoing basis

• Management of all creative resources including designers, writers, and other agency personnel

• Integration of content programs with brand campaigns to drive the brand to demand.

• Executive presentations on the program approaches and results will be required.

• Design content marketing strategies and set short-term goals

• Undertake content marketing initiatives to achieve business targets

• Collaborate with design and writing teams to produce high-quality content

• Develop an editorial calendar, delegate tasks and ensure deadlines are met

• Deliver engaging content on a regular basis and inspire team members

• Edit, proofread and improve content

• Optimize content considering SEO and Google Analytics

• Analyze web traffic metrics

• Share content through various channels, ensuring strong web presence

• Receive customer feedback and generate ideas to increase customer engagement

Our Core Values

• We lead with empathy: We believe kindness and empathy lead to effective communication. We assume good intentions and seek mutual understanding from our teammates, customers, and users.

• We lean into vulnerability: We are not afraid to ask for help or give and receive feedback. We build off our failures and don’t shy away from tough conversations.

• We rise above the status quo: The status quo leads to pain for the people we serve, our communities, and our clients. We do our best to rise above the status quo, and to do things that no one else is doing. On an individual level, we strive to improve ourselves and always be learning.

• We match grit with wit: We're creative and resourceful. We find solutions to every problem

and to further support you, we offer:

• talented, young and motivated team

• work with a fun team on a product that customers love

• Share in our organization-wise personal development benefits and leave entitlements

• Flexible work schedule with work-from-home options

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Author data services using a variety of programming languages
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure ‘big data’ technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centres and Azure regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Work in an Agile environment with Scrum teams.
• Ensure data quality and help in achieving data governance.

• 2+ years of experience in a Data Engineer role
• Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
• Experience using the following software/tools:
• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases
• Experience with data pipeline and workflow management tools
• Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
• Experience with stream-processing systems: Storm, Spark-Streaming, etc.
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
• Understanding of ELT and ETL patterns and when to use each. Understanding of data models and transforming data into the models
• Experience building and optimizing ‘big data’ data pipelines, architectures, and data sets
• Strong analytic skills related to working with unstructured datasets
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores
• Experience supporting and working with cross-functional teams in a dynamic environment

• Should have a good understand of IT skillsets
• Should have worked on mandates across various technical requirements
• Should have hands on experience in using job portals like Naukri, Monster, LinkedIn, Cutshort
• Should be willing to work in a recruitment consultancy
• Should be willing to work in a target driven environment.