Sales Manager (Food & Beverage Industry)

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Java Developer – Job Description Wissen Technology is now hiring for a Java Developer - Bangalore/Mumbai with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Required Skills: • Exp. - 3 to 8 years. • Experience in Core Java and Spring Boot. • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. • Should have the ability to analyze, design, develop and test complex, low-latency client facing applications. • Good development experience with RDBMS. • Good knowledge of multi-threading and high-performance server-side development. • Basic working knowledge of Unix/Linux. • Excellent problem solving and coding skills. • Strong interpersonal, communication and analytical skills. • Should have the ability to express their design ideas and thoughts. About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. 

(Gohoardings solution LLP) One of the world's largest providers of Traditional marketing services (OOH) are looking to add a react developer to their team. 

Job Description:-

JOB LOCATION:- NOIDA

EXPERIENCE:- 3+ YRS

WORKING DAYS:- 5

Responsibilities:

• Be responsible for maintaining, expanding, and scaling the application stack.
• Work with development teams and UI/UX designers to ideate software solutions.
•  Design client-side and server-side architecture.
• Setting a vision for how technology will be used in the company.
• Ensuring that technological resources meet the company's short and long-term needs.
• Outline the goals for research and development.

Requirement:

• 1+ years of React  Js development experience, ideally in a team lead role
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model 
• Expertise in designing back-end applications with Node.js.
• Experience in design and development of Full Stack applications using one or more JS frameworks like ReactJS.
• Good architectural & design skills.
• Strong coding, data structures and algorithms skills.
• The ability to own end to end responsibility right from requirement to release.
• The ability to produce bug-free and production grade code.

Python experts for NSO work

• Strong coding Experience in programming language like Python (Minimum 5+ years of experience)
• Proven hands-on Software Development experience
• Proven working experience in Python development
• Hands on experience in designing and developing applications using Python platforms
• Object Oriented analysis and design using common design patterns.
• Profound insight of Python Java and JEE internals
• Knowledge of Yang data modelling, Netconf (Must) and XML
• Knowledge on REST/ SOAP API's
• Basic knowledge of Networking i.e., MPLS, L3 VPN.
• Bachelor's degree in computer science or equivalent
• Very strong aptitude and reasoning
• Ability to break complex problems into parts and solve them
• Must be able to communicate thoughts clearly to the team
• Good understanding of various database i.e., Mongo DB, MYSQL.
• Good understanding of the DevOps tools Jenkins, GitHub for version controlling.

·      Knowledge on NSO 

Job Description :

You're going to be at the core of our development team. You'll mainly be coding in Node.js. You'll be doing a little bit of everything from writing backend code that communicates with other internal services, to working with APIs, to writing code that controls EC2 instances and so on.

Requirements :

• Strong understanding of object-oriented programming and functional programming  and design concepts like - dependency injection, abstract classes, interfaces, data, providers, factories, middlewares, interceptors, orm
• Strong understanding of database architecture and design principles MySQL, mongo-DB. Understanding of MongoDB’s aggregation framework is a bonus.
• Excellent knowledge of Node.js frameworks (NestJs preferred) and experience in integrating libraries, authentication, queues, jobs, logger services. Past experience in working on multi-tenant SAAS product is a bonus.
• Experience with AWS, Architecture Design, and Web development. 
• 1+ years of relevant experience
• Passionate about working in a startup and creating a great product
• Must be able to show us projects and or websites that you have created. Bonus points if you’ve created these projects/websites outside of your work (we love seeing proof of how much you love technology and coding).
• Must love to program, must be willing to learn, and must be creative. If you are the type of person who finds learning a new technology or language an exhilarating experience, this is the place for you.

Responsibilities : 

• Working alongside front end developers, designers, and other backend developers creating cutting edge applications
• Delivering programming solutions for a variety of challenging and exciting projects
• Testing applications to ensure they meet users' expectations
• Integrating third-party APIs
• Deliver outstanding projects within tight deadlines