Data Engineer

Job Title: Backend Developer

Location: In-Office, Bangalore, Karnataka, India

Job Summary:

We are seeking a highly skilled and experienced Backend Developer with a minimum of 1 year of experience in product building to join our dynamic and innovative team. In this role, you will be responsible for designing, developing, and maintaining robust backend systems that drive our applications. You will collaborate with cross-functional teams to ensure seamless integration between frontend and backend components, and your expertise will be critical in architecting scalable, secure, and high-performance backend solutions.

Annual Compensation: 6-10 LPA

Responsibilities:

• Design, develop, and maintain scalable and efficient backend systems and APIs using NodeJS.
• Architect and implement complex backend solutions, ensuring high availability and performance.
• Collaborate with product managers, frontend developers, and other stakeholders to deliver comprehensive end-to-end solutions.
• Design and optimize data storage solutions using relational databases (e.g., MySQL) and NoSQL databases (e.g., MongoDB, Redis).
• Promoting a culture of collaboration, knowledge sharing, and continuous improvement.
• Implement and enforce best practices for code quality, security, and performance optimization.
• Develop and maintain CI/CD pipelines to automate build, test, and deployment processes.
• Ensure comprehensive test coverage, including unit testing, and implement various testing methodologies and tools to validate application functionality.
• Utilize cloud services (e.g., AWS, Azure, GCP) for infrastructure deployment, management, and optimization.
• Conduct system design reviews and contribute to architectural discussions.
• Stay updated with industry trends and emerging technologies to drive innovation within the team.
• Implement secure authentication and authorization mechanisms and ensure data encryption for sensitive information.
• Design and develop event-driven applications utilizing serverless computing principles to enhance scalability and efficiency.

Requirements:

• Minimum of 1 year of proven experience as a Backend Developer, with a strong portfolio of product-building projects.
• Extensive experience with JavaScript backend frameworks (e.g., Express, Socket) and a deep understanding of their ecosystems.
• Strong expertise in SQL and NoSQL databases (MySQL and MongoDB) with a focus on data modeling and scalability.
• Practical experience with Redis and caching mechanisms to enhance application performance.
• Proficient in RESTful API design and development, with a strong understanding of API security best practices.
• In-depth knowledge of asynchronous programming and event-driven architecture.
• Familiarity with the entire web stack, including protocols, web server optimization techniques, and performance tuning.
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) is highly desirable.
• Proven experience working with cloud technologies (AWS/GCP/Azure) and understanding of cloud architecture principles.
• Strong understanding of fundamental design principles behind scalable applications and microservices architecture.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work collaboratively in a fast-paced, agile environment and lead projects to successful completion.

Ideal Candidate

Experience: 5- 6 years of proven experience as a UI/UX Designer with a focus on mobile app design (iOS & Android). Proven experience in building high-quality consumer-facing apps

Design Portfolio: A strong portfolio that showcases your design process, wireframes, mockups, prototypes, and micro-animation work.

Figma Expertise: Proficient in Figma, with hands-on experience designing user interfaces, prototypes, and micro-animations.

Animation Skills: Solid understanding of motion design principles and experience creating micro-interactions and transitions within mobile apps.

Technical Knowledge: Familiarity with mobile app design guidelines for both iOS and Android.

Communication: Strong written and verbal communication skills. Ability to present and articulate design ideas clearly to stakeholders and team members.

Team Player: Comfortable collaborating within a cross-functional team environment, and able to take constructive feedback to iterate on design solutions.

Passion for Design: A keen eye for detail, aesthetics, and a passion for creating delightful user experiences.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your Responsibilities :

• AWS Cloud, CICD, Serverless setups, Monitoring Setup
• Performance setup, scalability in hands experience, Linux expertise, DevOps Operations

• AWS Cloud, CICD, Serverless setups, Monitoring Setup, Performance setup, scalability in hands experience, Linux expertise, DevOps Operations.

1. Motivate team to promote/sell professional courses like Data Science, Block chain, PMP, AI/ML, Six Sigma, SCRUM etc
2. Leaders who have catered in U.S, Canada, Malaysia, Singapore and UAE that too into education industry will be highly preferred
3. Building highly optimized team through successful employee engagement and retention, addition to that, also taking care of the growth, development, and goal achievement
4. Optimizing revenue of the organization by meeting weekly/monthly/quarterly targets
5. Leader will be responsible to work on customer success for client retention and satisfaction.
6. Setting of targets for the team to ensure they achieve team goals.
7. Identification & resolution of day-to-day operational challenges
8. Allocate work to team & coordinates resources to meet short-term/long term goals
9. Use of effective tact and diplomacy to exchange information and handle sensitive issues within the team
10. Conduct daily/weekly hurdles to monitor/motivate team
11. Maintaining strong connection/relation with the team to ensure smooth operation
12. Assign work to team members based on their skills, development needs and availability
13. Training team member to ensure every recourse/team member is tuned to perform best tasks as per individual capability and skills.
14. Handle escalation of the client to provide customer success
15. Remains up-to-date on the current trends and issues in customer education, and is familiar with competency frameworks and curriculum development

Responsibilities:-

Ø  Research, design, develop, and test blockchain technologies.

Ø  Brainstorm and help evaluate applications for new tools and technologies as they continually evolve.

Ø  Maintain and extend current client- and server-side applications responsible for integration and business logic.

Ø  Be involved in the global blockchain community—work on implementing and integrating the latest improvement proposals.

Ø  Document new solutions as well as maintaining that of existing ones.

Skills:-

Ø  Strong  software development background.

Ø  Experience working with large codebases.

Ø  Experience working with open-source projects.

Ø  Proficiency in one of the following languages: C++, Java, JavaScript ( Depending on the project ).

Ø  Strong  knowledge of common algorithms and data structures.

Ø  Familiarity with basic  cryptography.

Ø  Familiarity with P2P networks.

Ø  Strong knowledge of bitcoin-like blockchains.

Ø  Strong knowledge of concurrency and writing efficient and safe multithreaded code.

Ø  Strong knowledge of STL, C++11 ( In the case of a blockchain-based on C++ ).

Ø  Proficiency in the Qt Widgets module ( Applies to projects where a GUI wallet application is needed ).

• 6+ Years of experience in Automaton Testing
• QA Automation Tester (with Selenium and Appium)
• Hands on experience in Selenium
• Hood hands on experience in Java
• 2 Years of Hands on experience in Appium Testing for Android and iOS Native
• The candidate is required to have hands-on experience (2yrs +) with Appium automation for Android and iOS native applications.