Data Engineer

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Company Overview : Digital Growth Technology is a leading integrated digital marketing, website design, and development company. We specialize in providing a comprehensive suite of services, including website design & development, social media marketing, search engine optimization, e-commerce website development, lead generation, mobile application development, social media paid advertising, and Pay Per Click (PPC) Google Ads services. Our team is dedicated to driving digital growth and success for our clients.

Position Overview : We are seeking a dynamic and results-driven Business Development Executive to join our team. The BDE will play a crucial role in expanding our client base and driving revenue through effective sales strategies. This is a commission-based position where the successful candidate will earn a competitive commission on each conversion.

Key Responsibilities:

Client Acquisition : Identify and approach potential clients to understand their digital marketing and web development needs.

Present our range of services and tailor solutions to meet client requirements.

Build and maintain strong, long-lasting customer relationships.

Proposal Development: elop and implement effective sales strategies to achieve revenue targets.

Stay updated on industry trends, competitor activities, and emerging technologies.

Collaborate with the marketing team to align sales strategies with overall business goals.

Proposal Development : Prepare and present compelling proposals outlining the benefits of our services.

Address client concerns and objections effectively, ensuring a high conversion rate.

Reporting: : Attend industry events, conferences, and networking opportunities to generate leads.

Utilize social media and other channels to expand the company's online presence.

Reporting : Provide regular reports on sales activities, conversion rates, and client feedback.

Work collaboratively with the team to optimize strategies based on performance metrics.

Qualifications and Skills:

• Proven experience in business development, sales, or a related field.
• Strong understanding of digital marketing and website design/development services.
• Excellent communication and negotiation skills.
• Self-motivated with the ability to work independently.
• Familiarity with CRM software and sales analytics tools is a plus.

Compensation : This is a commission-based position, and the Business Development Executive will earn a competitive commission on each successful conversion.

Timing : The timing of the job is flexible, allowing for a healthy work-life balance.

Join Digital Growth Technology and be part of a dynamic team driving digital excellence! If you are passionate about digital marketing and have a proven track record in business development, we want to hear from you.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position.

Eligibility Criteria : Achieve 10 sales for Digital Growth Technology within one month to qualify for onboarding in the Business Development Executive (BDE) position.

Job Types: Part-time, Fresher, Temporary, Freelance

Salary: From ₹5,000.00 per month

Expected hours: 12 per week

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• Higher Secondary(12th Pass) (Preferred)

DTechies is seeking a skilled WordPress Developer to join our team in Udaipur. If you're passionate about WordPress, experienced in plugin and theme customization, and adept at backend code customization, this is the role for you!

Key Responsibilities:

• Customize and implement WordPress themes and plugins according to project requirements.
• Proficient in backend code customization to enhance website functionalities.
• Collaborate with cross-functional teams to deliver high-quality web solutions.

Requirements:

• 2-3 years of hands-on experience in WordPress development.
• Expertise in WordPress plugins and theme customization.
• Strong proficiency in backend code customization.
• Solid understanding of web development technologies (HTML, CSS, JavaScript).
• Full-time, office-based role in Udaipur.

Join us in crafting exceptional web experiences using WordPress! Apply now or share this opportunity with someone who fits this role.

Job description

2 to 3 years Experienced software Manual Tester.

Knowledge of Software Testing Life Cycle (STLC).

ISTQB Certified

Creating and Supporting Test Documentation

Understanding of Agile Scrum process

taking ownership of testing projects / application modules

work with development team to deliver software testing tasks on time

document test cases, execution reports, bug reports and status reports

participate in test plan meetings to understand requirements and get/give status update

Ensure product quality and reliability

Specify and execute test cases (including automation scripts if applicable) based on analyzed requirements and overall test strategy

Should know the fundamentals of software testing. For ex: Should have practical knowledge on Functionality testing (Smoke testing, Sanity Testing, Regression testing, End-to-End testing, UAT testing)

Perks and benefits

Role: Manual Test Engineer

Department: Engineering - Software & QA

Employment Type: Full Time

Role Category: Quality Assurance and Testing

Education:

UG: BCA in Computers, B.Tech/B.E. in Electronics/Telecommunication, Computers, Electrical, B.Sc in Computers, Electronics

PG: M.Tech in Electronics/Telecommunication,Computers,Electrical,MCA in Computers, MS/M.Sc(Science) in Computers, Electrical Engineering, Electronics

Key Skills:

Knowledge of Web application testing, API testing, 

Good to have database knowledge

Knowledge of Devops Azure

Automation testing knowledge

Excellent verbal and written Skills.

Regional Sales Manager

Company Profile

Ashnik is a leading enterprise open source solutions company in Southeast Asia and India, enabling organizations to adopt open source for their digital transformation goals. Founded in 2009, it offers a full-fledged Open Source Marketplace, Solutions, and Services – Consulting, Managed, Technical, Training. Over 200 leading enterprises so far have leveraged Ashnik’s offerings in the space of Database platforms, DevOps & Microservices, Kubernetes, Cloud, and Analytics.

As a team culture, Ashnik is a family for its team members. Each member brings in different perspective, new ideas and diverse background. Yet we all together strive for one goal – to deliver best solutions to our customers using open-source software. We passionately believe in the power of collaboration. Through an open platform of idea exchange, we create vibrant environment for growth and excellence.

Responsibilities

• Create strong relationships with key client stakeholders at both senior and mid-
  management levels
• Create & articulate compelling value propositions around the use of Open-source technology
• Understand Ashnik’s capabilities & services and effectively communicate offerings to the customers
• Create, implement and own a sales pipeline to manage customer lead intake, outbound activity, prioritization and metrics for measurement of deal status
• Understand the competitive landscape and market trends
• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products/technologies
• Desire to own projects and exceed expectations, with ability to find solutions and deliver results within a rapidly changing, entrepreneurial, technology-driven culture
• Ability to identify and solve client issues strategically
• Excellent interpersonal skills, with the ability to communicate effectively with management and cross-functional teams, for both technical and non-technical audiences
• Work with the Sales, pre-sales, technical and Operations, teams to implement targeted sales strategy
• Generate and maintain accurate Account and Opportunity plans
• Work with internal teams on behalf of clients to ensure the highest level of customer service
• Interface with technical support internally to resolve issues that directly impact partners
• Establish high levels of quality, accuracy and process consistency for the sales team
• Reporting and analytics
• Ensure reports and other internal intelligence and insight is provided to the sales team
• Keen business sense, with the ability to find creative business-oriented solutions to problems.

Qualification and Skills

• Graduate with minimum 8-10 years of experience in selling IT software products to large enterprises in South India
• Strong skills in enterprise sales cycle
• Familiarity with open source software is highly desirable
• Strong communication and presentation skills

Location: Bangalore

Package: upto 20L