Relationship Manager & Sr Relationship Manager

About Potentiam

Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.

Location : Bangalore ( Hybrid)

Experience - 6+ Years

Professional Experience:

• Experience using a Python backend web framework (like Django, Flask or FastAPI)
• In particular, experience building performant and reliable APIs and integrations
• Competency using SQL and ORMs
• Some experience with frontend web development would be a bonus using a JavaScript framework (such as Vue.js or React)
• Understanding of some of the following: Django Rest Framework, PostgreSQL, Celery, Docker, nginx, AWS

Benefits and Perks

• Health Insurance
• Referral Bonus
• Performance Bonus
• Flexible Working options

Job Types: Full-time, Permanent

Job description

• The BASE24 Developer at Concerto will independently own the responsibility of Development and Support
• A quick learner, proactive to changing requirements and an excellent team player is what we are looking for

Responsibilities

• Should have good understanding on BASE24 application architecture and design
• Excellent development and troubleshooting skills
• Good team player who should be able to drive internal teams and perform effective customer management
• Ensure the availability of the environment during ST,SIT, UAT
• Debug and fix system failure errors Run the Install Plans
• Review and test the install plan
• Rebuild of environments
• Ensure environment related issues are addressed on time

Essential Skills

• Expertise on ATM & POS functionality, Transaction Switching and EMV
• Understanding of Base24 source codes, change and release management, application debugging and problem resolution
• Excellent analytical and troubleshooting skills experience on Base24 ATM, POS, Schemes In-depth knowledge of Base24 Switch application
• Understanding of TAL, COBOL, S-COBOL
• Proficiency in written and spoken English Strong communication skills

Skills good-to-have:

Working experience on project Implementation in a bank or processor environment using Base24

Knowledge of transaction testing tools or simulators

Startup/shutdown maintenance of Tandem system

Deployment of code into ST, SIT and UAT environments.

Agile and scrum methodologies Knowledge of source code version control tool

Role: Software Development - Other

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

PYTHON, SQL, TensorFlow, NumPy, SciPy, Pandas

Who You Are

• Creative thinker and strong problem solver with meticulous attention to detail
• Highly organized, creative, motivated, and passionate about achieving results
• Able to balance multiple tasks and projects effectively and quickly adapt to new situations and technologies
• Able to work both independently and as part of a team
• Systematic problem-solver, coupled with a strong sense of ownership and drive

What you need

• 3-7 years of experience as a Site Reliability Engineer or a mix of a software engineer and DevOps.
• Strong hands-on knowledge of Linux fundamentals, System administration scripting, performance tuning/scalability, troubleshooting.
• Write great quality code using SOLID principles including unit and integration tests.
• Hands-on development experience in an object-orientated programming language like Python.
• Hands-on experience developing task automations
• Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines.
• Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
• Experience implementing open-source observability and alerting tools, like Prometheus, Grafana, Cortex, Thanos, Alertmanager etc
• Have decent knowledge on networking (VPC, VNet, DNS etc) and of the TCP/IP stack, internet routing and load balancing.
• Worked with log and configuration management tool
• Prior experience of working with AWS, Azure, GCP is a plus
• Prior experience of working with Kubernetes, Docker and containers is plus
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc.
• Documenting your work should be in your DNA

What you get

• A chance to develop and build something (probably from scratch) which you can be proud of
• Build and Implement modern systems observability solutions including monitoring, alerting, metrics, logging, and APM & distributed tracing.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
• Closely work with the software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
• Develop and maintain software modules for use and re-use in cloud and on-premise systems automation.
• Identify process gaps and implement process improvements to increase operational reliability
• Drive standardization efforts across the services, infrastructure, systems, and practices
• Develop Systems & Tools to help with Development team to uphold the Reliability principles

About QuestionPro:

QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.

Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments. 

Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada. 

https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/

We are a bootstrapped company and proud to have not taken any funding or investment.

QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!

We operate 100% remote. You will be working from any place you desire for this position.

Responsibilities

• Be a team player: contribute to our culture, invent new ways to address industry needs, criticize constructively, and help create a world-changing company
• Develop from the ground up a modular architecture to support a web API
• Manage all aspects of the software life cycle (Requirements gathering, Testing, Deployment, Support)
• Design and implement low-latency, high-availability, and performant applications
• Implement security and data protection
• Build exciting applications by utilizing updated technologies and architectural design patterns 
• Ability to attract talent and build a team. 

Skills & Requirements

   Must-Have:   

• Passionate about creating high-quality, flexible code
• Strong understanding of REST API principles and best practices
• Expertise in Java, 
• Expertise in MySQL/Elasticsearch, Mongo or any NoSQL Database
• Proficient with Git
• Proficient with front-end technologies JavaScript, CSS & HTML
• Proficient in design patterns
• Good understanding of MVC architecture

   Good To Have:

• Python, R, Docker, Kubernetes, ES6+
• Proficiency in ReactJS
• Any experience in ML/ NLP

• Creating cost effective, scalable, agile processes that can cater to increased production requirements
• Creating and executing the production plan
• Collaborating closely with the Business Analyst(s) and the Merchandiser(s) for the same
• Ensuring that the manufactured apparels (both inhouse and at vendor site) meet the quality benchmarks
• Bringing in more robust quality measures to the entire production process
• Motivating and upskilling his teams and ensuring smooth communication and collaboration at all times
• Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
• Ensuring that the vendors are able to fulfill the manufacturing requirements on time and that there are no delays on their front because of capacity issues
• Creating stringent processes related to vendor allocation and follow ups to ensure timely delivery
• Partnering with internal teams such as Merchandisers, Technology, Finance, HR, Legal etc
• Ensuring that the processes and their interface with technology stays updated with changing times
• Submitting production cost estimates and ensuring the Purchasing Orders are issued on time
• Ensuring cost optimization and ensuring strong fiscal controls are in place across the production process
• Driving a strong execution culture within his team so as to ensure that delivery is as per the production planned/ launch plan
• Communicating terms and conditions applicable to all external partners related to Production and ensuring adherence to the same
• Introducing best practices to the organization

Desired Candidate Profile

• 10+ years of relevant experience (preferable)
• Planning skills
• Strong excel skills
• Understanding of block prints and supplier/vendor networks- Should also come with his/her own network in place
• Cost cutting abilities
• Strong process orientation and inclination for documentation
• Customer FIRST Mindset
• Good communication Skills (Fluency in English is not a mandate)
• Strong Interpersonal Skills
• Stakeholder management and people management skills
• Vendor Management
• Strong prioritization and organising skills
• Ability to get work done through others
• Ability to multitask
• Prior experience as an Operations/ Production Manager for a manufacturing concern preferably in an ecommerce set up
• Experience in handling large internal teams as well as a large vendor network

Joining: Immediate Joining

No of Vacancy: 1

Designation: PHP Laravel Full-stack Developer

Location- Pune, Maharashtra.

• 1-2 years of experience in related field preferred
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Key Skills

• Extensive experience working in PHP.
• Experience with Laravel framework
• Should have a working knowledge of MySQL.
• Experience with Javascript, typescript.
• Must have knowledge of Java frameworks like ViewJS, AngularJS.
• Knowledge of JADE, Pug template.
• Strong debugging skills.
• Strong problem-solving skills.
• Ability to understand and make changes to existing code.