Sales Executive

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

About the Opportunity

We are seeking a passionate React Native Developer to join our growing mobile development team. This role is ideal for candidates eager to build high-quality cross-platform apps and grow their career in mobile development.

What You Will Do

• Build and deploy cross-platform mobile applications using React Native
• Collaborate with designers and backend developers to deliver features
• Debug, test, and optimize app performance
• Stay updated with mobile development best practices

The Skills You Bring

• Strong knowledge of JavaScript/TypeScript, ReactJS and React Native
• Familiarity with REST APIs and third-party integrations
• Understanding of mobile UI/UX principles
• Problem-solving mindset and willingness to learn

• Understanding the non-functional requirements from business.
• Analyzing the critical business scenarios.
• Analyzing the service level agreement objectives.
• Developing the test scripts.
• Enhancing the scripts by creating/implementing. ...
• Designing workload model.
• Test Execution.

Experience: 3-5 Years Experience

Skills:

Javascript, Node JS, HTML, CSS, Advanced JS

 Location : Ahmedabad 

Headquartered in Los Angeles, California, USA, with offices in Hong Kong and Shanghai, Careismatic Brands (CBI) is the world’s largest manufacturer of medical scrubs (uniform apparel). CBI distributes its products through multiple channels including 3rd party retail, wholly owned retail ecommerce sites (http://www.allheart.com/">www.allheart.com), and corporate branded sites (www. http://infinityscrubs.com/">Infinityscrubs.com).

We are looking for a Salesforce Commerce Cloud Developer who is interested in joining a vibrant, fun and cutting-edge organization in our Ahmedabad, India office, to contribute to overall B2C strategy while taking full ownership of designing, engineering, and delivering B2C commerce capabilities across the enterprise.  This individual will work with US colleagues and India tech leads to execute CBI’s B2C strategy from our Ahmedabad, India office.

Job Responsibilities:

• Design and implement multiple ecommerce sites (currently on Magento or Shopify)
• Implement feature enhancements to new and existing sites
• Implement 3^rd party integrations
• Collaborate with technical leaders in both India and US
• Implement best practices as related to SFCC

Qualifications and Skills:

• Certification in Salesforce Commerce Cloud highly preferred
• Prior experience with full lifecycle development in ecommerce environment using SFCC
• Prior experience integrating to ecommerce system components (e.g. CMS, DAM, PIM, OMS, and ERP)
• Excellent written and verbal communication skills
• Ability to work effectively with non-technical personnel
• Years of Related Professional Experience: 3
• Bachelor's Degree in computer science or similar degrees
• 3 years’ experience in implementing Salesforce Commerce Cloud B2C (Demandware) solutions
• 3 years hands-on experience in web technologies including: HTML, CSS, JavaScript, JSON, AJAX, JQuery, Bootstrap, MVC, web analytics, XML, web services (SOAP/REST), and open source packages/libraries 
• Experience with Salesforce Commerce Cloud B2C Storefront Reference Architecture (SFRA)
• Experience source control and collaboration tools such as AzureDevOps, Jira, Confluence, and git
• Experience with web frameworks, interactive web development, responsive web design
• Experience with site speed optimization

Actively Looking for a Venue Booking Expert

Work experience: 1-2 years

Office Location: Connaught Place, New Delhi

Working days: 6 days ( Monday - Saturday )

Working Timings: 10:30 AM - 7 PM

Salary Range - 20k to 25k 

Job Description :

1) Understanding customer requirements over calls/WhatsApp and helping them freeze down the booking in assigned venues.

2) Meeting monthly revenue targets in assigned venues.

3) Consistently develop a community of repeat customers by building rapport.

4) Ability to problem solve and contribute ideas to improve customer service.

5) Clearly communicating booking detail to both customers and assigned venue management to ensure transparency.

Skills Required-

1) Candidate must be comfortable with Cold calling.

2) Candidate must have 1 year of Telesales, Inside sales experience.

3) Candidate must be confident and comfortable with English and Hindi

4) Candidate must have Good Communication skills 

Client  Client is an MNC that provides online display advertisements focussed on retargeting to brand audience. It offers personalized retargeting tools for internet firms, marketing experts and publishers ranging from customer acquisition, audience match and App advertisement to design and analytical tools.

Role: : Technical Solutions Engineer, Reseller & Agency Solutions  

Location: Hyderabad

Salary 14-18 LPA

Job Description

Roles & Responsibilities

• Understanding of Criteo products’ integration flows from a technical and sales perspective
• Provide the necessary technical trainings to the Resellers
• Discuss integrations with commercial representatives and support them through the process
• Plan the communication strategy with the resellers to improve efficiency
• Co-ordinate 3rd parties involved on each integration
• Providing feedback to both our internals’ engineering team and the reseller
• Pipeline reporting
• Work in a fast-paced innovative environment and be cool under pressure Optimize existing client set up.
• Support the troubleshoot of live campaigns to improve campaign performance and customer satisfaction
• Support the technical rollout of new products added on the client’s portfolio such as App or Web Continuous improvement of processes and tools:
• Participate with the wider global team to improve and develop new tools and processes.
• Contribute to the improvements of the product integration methodology
• Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams
• Proactive development of tools and solutions that will support the growth of our South APAC team and facilitate the day-to-day job of your team members
• Provide guidance to other team members on areas of expertise
• Identify bugs, report them and work close to our internal teams on their resolution

Who You Are

• Degree in computer science or technology related degree.
• Fluent in English, both spoken & written.
• Experience in reviewing and debugging code in the following software languages: HTML, JavaScript, XML, SQL
• Experience related to Android and iOS platforms is advantageous.
• Strong interpersonal and communication skills across all levels of interlocutors
• Experience working closely with internal clients throughout the full implementation of the project.
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• Proactivity associated to a “can do” way of working
• Team spirit oriented, sharing best practices and open to train other team members
• Problem solving and a positive attitude in a fast pace environment
• Autonomous personality and interested in taking initiatives and lead on projects
• Can work in full autonomy and as part of a team.
• Attention to detail to act as a consultant and be reactive in front of any potential situations
• Passion for new media, internet trends and continual learning

Job title: SAP UI5 Developer

Required Work Experience: 3 to 8 Years

Job Summary:

• SAP UI5 application development
• Experience in JavaScript, HTML5, CSS
• Knowledge or hand-on experience in backend development with Nodejs

Roles & Responsibilities:

• Understand business requirements and document technical specifications.
• Responsible for complex UI development with SAP UI5 framework.
• Responsible to Unit and Integration testing of the application.

Desired Skill Set:

• Experience in UI development SAPUI5, HTM5, JavaScript, MVC Framework
• Experience with SAP Cloud WebIDE and VSCode
• Application development with Cloud Foundry environment
• Hands on with Cloud Foundry Command Line Interface (CF CLI)
• Experience in Qunit, OPA5 test framework
• Experience working with different databases like SAP HANA, Azure MySQL
• Experience creating and consuming OData/XSOData Service
• Knowledge of performance best practices for CF UI5 applications
• Experience with source code repository tools like Git
• Experience of working with Agile methodologies
• Good at analytical and communication skills

Nice to Have Skills

• SAP BTP
• Cloud Foundry
• Nodejs
• SAP ABAP

What you need to have: