Lead Product Designer

Job Title: Technical Project Manager

Job Location: Hyderabad

Employment Type: Full-time (No WFH Option)

Job Summary:

We are seeking a skilled and experienced Technical Project Manager to manage and oversee the successful delivery of complex technical projects. The ideal candidate will have a strong background in software development, a solid understanding of project management methodologies, and the ability to coordinate with technical teams and stakeholders to ensure timely and high-quality project execution.

Key Responsibilities:

• Lead and manage technical projects from initiation through to completion, ensuring alignment with business and technical goals.
• Work closely with stakeholders, including product owners, developers, designers, and QA teams, to define project scope, objectives, and deliverables.
• Create and maintain detailed project plans, including timelines, milestones, resources, and budgets.
• Identify and manage project risks, issues, and dependencies, ensuring appropriate mitigation strategies are in place.
• Facilitate agile ceremonies (standups, sprint planning, retrospectives) and ensure smooth execution of sprints.
• Act as the primary point of contact between technical teams and non-technical stakeholders.
• Track and report on project progress, providing regular updates to stakeholders, including leadership, on project status, risks, and deliverables.
• Ensure the team follows software development best practices and ensures that projects meet technical and business requirements.
• Oversee resource allocation, ensuring the right skills are available and tasks are prioritized effectively.
• Manage change requests and scope creep, ensuring projects remain on track in terms of schedule, budget, and quality.
• Lead post-project reviews and retrospective meetings to analyze project outcomes and identify areas for improvement.
• Foster a collaborative and positive environment within the team, promoting knowledge sharing and professional growth.

Key Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master’s degree is a plus).
• Proven experience as a Technical Project Manager or in a similar role with [X] years of experience managing complex technical projects.
• Strong knowledge of software development processes and methodologies, including Agile, Scrum, and Waterfall.
• Proficiency with project management tools such as Jira, Trello, MS Project, Asana, or similar.
• Strong understanding of technical concepts, including cloud technologies, software architecture, development frameworks, and databases.
• Excellent leadership, organizational, and time-management skills.
• Strong communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proven experience in managing cross-functional teams and collaborating with external vendors.
• Knowledge of risk management, resource allocation, and budget management.
• Technical certifications (e.g., PMP, Scrum Master, or related) are a plus.
• Experience with CI/CD, DevOps practices, and software testing strategies is an advantage.

Desirable Attributes:

• Strong problem-solving and analytical skills.
• Ability to thrive in a fast-paced, constantly changing environment.
• Excellent interpersonal skills with the ability to motivate and guide teams.
• High attention to detail and a focus on quality.
• Strong ability to negotiate and manage stakeholder expectations.
• Ability to stay up-to-date with emerging technologies and industry best practices.

Work Environment:

• [Insert details: e.g., Office-based, Hybrid, Remote]
• [Insert any additional work environment specifics]

Key Responsibilities:

• Deliver hands-on training in Core Java, Advanced Java (JSP/Servlets), and frameworks (Spring, Hibernate).
• Design and update course content based on industry trends.
• Conduct assessments, code reviews, and provide personalized feedback.
• Mentor students/professionals in real-world Java applications.

Requirements:

• Strong expertise in Java, OOPs, JDBC, and Spring Framework.
• Prior experience in technical training or mentoring.
• Excellent communication and presentation skills.

Company Description

Apollo Finvest is a publicly listed Non-Banking Financial Company (NBFC). Think of us as AWS for Lending. We enable any company to offer fully digital and compliant digital loan products to their end-customers. Built on modern RestFUL API's, we treat the financial services on our platform as building blocks, which our partners can mix and match to create loan products specifically tailored to their business model.

Key Responsibilities

- Oversee Cash flow planning and ensure optimal liquidity and Asset-Liability Management.

- Develop comprehensive treasury strategies aligned with the company’s financial goals, risk and regulatory requirements.

- Execute fundraising opportunities including debt and other financing options.

- Liaising with auditors for the quarterly and annual audit, bankers and statutory auditors

- Ensuring the requirements for the board presentation are delivered.

- Assisting resolve accountant's queries in preparing the quarterly and annual reports and spearhead preparation of AGM.

- Adhering to regulatory and statutory compliance of SEBI/RBI and other regulatory bodies.

- Tracking investments to ensure they meet the internal rate of expected return.

- Oversee and manage partner reconciliation which involves per loan wise principal & income matching and explaining the concepts of reconciliation to the partner like the process of reconciliation, tax-related queries or any other queries.

- Work closely with Credit and Business teams to ensure timely and quality deliverables

To coordinate with the tech team for develop new logics in the LMS and testing the

existing reports.

- To add and represent points of view from the Finance team with all inter-team collaborative tasks.

Qualifications

Chartered Accountant with more than 7 years of experience

Proven experience of minimum 5 years in progressively responsible finance roles within the NBFC sector

Strong expertise in Treasury, Fundraising and FP&A.

Experience with scaling and managing lending products

Attitude to work at lightning fast speed

Well versed with Ind-AS financial preparation and finalization.

Candidates in a Compliance Manager role at NBFC / Banks having experience in handling regulatory compliance, RBI audits, etc. would be preferred.

Experience with managing and leading finance team

Excellent Knowledge of Microsoft Excel

*Compared to what is stated in the job description, the CTC range is higher for this role*

• Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

• Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.

• Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials

• Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction

• Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard

• Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication

• Identify and assess the training needs of the business organization.

• Create a curriculum to facilitate strategic training based on the organization's goals

• Develop annual training programs and development needs assessment.

• Effectively manage the training budget.

• Obtain and /or develop effective training materials utilizing a variety of media.

• Train and coach managers, supervisors and others involved in employee development efforts

• .Evaluate organizational performance to ensure that training is meeting business needs and improving performance

• .Becoming a business partner to department heads, provide solutions and help identify challenges.

The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary : Php50,000 - Php65,000

Work Experience Requirements

1. High interests in BPO set-up of Sales and Operations, especially in people development.

2. Ability to build relationships with employees to improve employee well being while upholding company values.

3. Ability to present and communicate effectively.

4. High analytical thinking, planning, organizing, and creativity.

5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.

6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation

7. Microsoft Office & Presentation Skills

8. Independent

9. Structured thinking, able to evaluate problems

10.Positive and energetic outlook

11. Willing to be placed in Cambodia

RESPONSIBILITIES:

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

-Implement digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, and Display)

-Manage and maintain the company’s owned media including websites, mobile apps, and email/CRM software

-Manage the creation of relevant and engaging digital content for publishing onto various digital platforms

-Manage social media marketing campaigns

-Manage digital advertising campaigns (SEM, Display, Social, and Programmatic)

Desired Candidate Profile