Sr.Engineering Manager

Operations Executive – Roles and Responsibilities

Objective:

To manage and support the day-to-day operations related to training delivery, ensuring sessions are executed smoothly, stakeholders are aligned, and operational data is accurately maintained.

🔧 Core Responsibilities

1. Training Session Coordination

Responsibilities:

• Coordinate and execute training sessions as per schedules.
• Ensure trainers and learners have all necessary information and access.
• Prepare training kits, tools, and digital resources.

Key Tasks:

• Send session invites and joining links (Zoom/MS Teams).
• Share pre-training materials with participants.
• Monitor live sessions and assist with technical support if needed.

2. Trainer & Client Communication

Responsibilities:

• Act as a liaison between trainers, learners, and internal teams.
• Ensure smooth communication before, during, and after training sessions.
• Address basic queries and escalate issues where needed.

Key Tasks:

• Confirm trainer availability and session readiness.
• Communicate session changes, delays, or cancellations.
• Collect trainer session feedback and pass it to QA or management.

3. Data Entry & Reporting

Responsibilities:

• Maintain accurate records of sessions, trainers, attendance, and client feedback.
• Assist in preparing performance, delivery, and utilization reports.
• Ensure real-time updates to CRM, LMS, and other internal tools.

Key Tasks:

• Update trackers (Google Sheets/Excel) after each session.
• Log trainer invoices, session feedback, and issue tickets.
• Support weekly and monthly reporting tasks.

4. Operational Support Activities

Responsibilities:

• Support the broader operations team with document prep, session audits, and internal coordination.
• Help troubleshoot last-minute issues related to tech, scheduling, or trainer no-shows.
• Coordinate across teams (sales, finance, sourcing) to close operational loops.

Key Tasks:

• Help prepare certificates of completion for learners.
• Follow up on trainer documents for finance team (for payout processing).
• Update session timelines or calendars as per changes.

5. Quality & Compliance Assistance

Responsibilities:

• Ensure sessions meet delivery quality benchmarks.
• Follow checklists and SOPs for session execution.
• Support compliance documentation for certified programs (e.g., PMI, ITIL, Scrum).

Key Tasks:

• Track feedback scores and session satisfaction ratings.
• Help review recordings or reports for quality assurance teams.
• Flag non-compliance issues to senior operations members.

🧠 Required Skills:

• Strong communication & interpersonal skills
• Basic knowledge of CRM/LMS tools and Google Workspace
• Attention to detail and time management
• Team-player with multitasking ability
• Willingness to work flexible hours across global time zones

About the role

Media Planning Executives are responsible for analyzing data, thinking creatively and dreaming up innovative strategies to make sure marketing campaigns reach the right target audience in the most effective way possible. Armed with this critical analysis, media planning executives devise, propose, or recommend strategies for using certain media effectively to attract and retain customers, increase brand recognition, and maintain customer satisfaction and loyalty.

Some of the things we’d like you to do:

● Creation of tactical plan presentation and supporting media plan templates
● Creation of campaign analysis plan 
● Oversee the successful launch of campaigns 
● Maintain accuracy and timely updates of deliverable tracking documents for team
● Collate commentary on media performance and conduct first review on quality
● Adherence to team quality standard for reporting template and delivery
● Keep consistent track of campaign performance and target (monthly) across all channels, flagging needs for intervention
● Use understanding of campaign and marketplace to contribute ideas for campaign experiments and also prioritize experiments
● Manage accurate forecasts, media plans, and all key media planning documentation

A bit about yourself:

● At least 2-3 years of experience in Tradional media advertising
● Working knowledge and effective vocabulary across Offline & Online 
● Experience with Media Research Tools (Comscore, GWI, TGI)
● Strong organizational skills with a keen ability to prioritize and multitask.
● Proven problem solving skills and ability to think outside of the box
● Ability to work independently and collaborate in a team environment
● Detail oriented and responsive, deadline-driven with strong reasoning skills

What you can expect from Essence

Essence’s mission is to make advertising more valuable to the world. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Essence employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital status. 

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• Lead end to end Testing Automation Process
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