Sr.Engineering Manager

Who you are ?

SERP Forge is looking for a proactive and client-focused Client Success Manager to help our clients achieve their SEO and link-building goals while building long-term relationships that drive retention and growth.

As a Client Success Manager, you'll serve as the primary point of contact for clients after they become customers. You'll work closely with our SEO, outreach, content, and sales teams to ensure smooth onboarding, exceptional communication, successful campaign execution, and outstanding client experiences.

This role is ideal for someone who enjoys building relationships, solving problems, managing projects, and helping clients get maximum value from the services they purchase.

What You'll Do

• Onboard new clients and understand their goals, requirements, and expectations
• Serve as the primary point of contact for assigned accounts
• Build strong relationships with clients and key stakeholders
• Coordinate with internal teams to ensure successful campaign delivery
• Provide regular updates, reports, and progress communication
• Manage feedback, approvals, revisions, and client requests
• Monitor account health and identify potential risks proactively
• Improve retention through excellent communication and service
• Identify upsell and cross-sell opportunities where appropriate
• Maintain accurate client records and activity history in Pipedrive

What We're Looking For

• Excellent written and spoken English
• Strong relationship-building and communication skills
• Strong organizational and project management abilities
• Ability to manage multiple client accounts simultaneously
• Problem-solving mindset
• High attention to detail
• Professional and confident client-facing communication
• Ability to handle difficult conversations diplomatically

Preferred Experience

• 2+ years of Client Success, Account Management, Customer Success, or Account Management experience
• Experience working in an SEO, digital marketing, SaaS, or agency environment
• Experience managing international clients
• Experience using CRM platforms such as Pipedrive, HubSpot, Salesforce, or Zoho CRM
• Experience working with remote teams

Bonus Points If You Understand

• SEO
• Link Building
• Digital Marketing
• SaaS Businesses
• Agency Operations
• Client Retention Strategies
• Customer Success Processes

Tools You'll Use

• Pipedrive
• Slack
• Google Meet
• Google Workspace
• Service Provider Pro

What Success Looks Like

Within your first few months, you'll be expected to:

• Manage client communications confidently
• Successfully onboard clients independently
• Maintain accurate CRM records
• Coordinate effectively with internal teams
• Build strong client relationships
• Identify opportunities to improve retention and account growth

Why Join SERP Forge?

• Fully remote role
• Work with international SaaS companies, agencies, and brands
• Direct impact on client retention and business growth
• Opportunity to help shape our client success processes
• Collaborative and growth-focused environment
• Long-term career progression opportunities

How to Apply:

Please send:

• Your resume
• A short introduction about yourself
• Details of your client-facing experience
• Any experience with SEO, digital marketing, SaaS, or agency services

Shortlisted candidates may be asked to complete a client communication assessment or account management exercise.

If you're passionate about building client relationships, delivering exceptional customer experiences, and helping clients succeed, we'd love to hear from you.

1. Proficiency in Python 3.x based web and backend development

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Basic working knowledge of ReactJs

11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

Position Overview 

We are seeking a highly skilled Senior Java Developer to join our software development team. The ideal candidate will have strong hands-on experience in building scalable microservices using Java Spring Boot, deploying applications in Kubernetes, and integrating complex systems. The role involves close collaboration with customers to understand requirements, mentoring junior developers, and contributing to the overall architectural design of the system. 

Key Responsibilities 

• Develop and maintain scalable, high-performance microservices using Java Spring Boot. 

Design and implement containerized applications and manage deployments on Kubernetes clusters. 

Collaborate with clients and cross-functional teams to gather and refine requirements into effective technical solutions. 

Perform peer code reviews, ensuring code quality, consistency, and adherence to best practices. 

• Develop non-blocking and reactive Java code using reactive extensions to build efficient, resilient systems. 

Integrate multiple software systems and APIs to enable seamless data flow across platforms. 

Mentor and guide junior developers, promoting knowledge sharing, code quality, and development best practices. 

Basic Qualifications 

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). 

5+ years of hands-on experience in software development using Java Spring Boot. 

Proven experience developing and deploying microservices in production environments. 

Working knowledge of containerization and orchestration using Docker and Kubernetes. 

Strong understanding of software integration patterns and RESTful API development. 

Excellent communication and collaboration skills, with the ability to work closely with 

customers and technical teams. 

Experience with CI/CD pipelines 

Knowledge of cloud platforms (AWS) and related services. 

Strong knowledge of BPMN with proficiency in one or more of Flowable, jBPM, Activiti, or Camunda. 

Preferred Qualifications 

Experience in integrating with Salesforce or similar enterprise CRM systems. 

Familiarity with frontend technologies, particularly modern JavaScript frameworks such as React or AngularJS. 

Experience with CI/CD pipelines and tools like Jenkins, GitHub Actions, or GitLab CI. 

Strong analytical skills with a proactive approach to problem-solving.

We are looking for a dynamic and result-oriented Business Development Executive with hands-on experience in IT services sales and lead generation.

Key Responsibilities:

• Handling bidding portals (Upwork, Freelancer, Guru, etc.)
• Lead generation through Email Marketing & LinkedIn
• Client communication & proposal writing
• Requirement understanding & coordination with technical team
• Follow-ups and deal closure

Required Skills:

• Experience in bidding portals
• Practical knowledge of Email Marketing campaigns
• Excellent communication & negotiation skills
• Basic understanding of IT services (Web, Mobile App, AI/ML, etc.)
• Target-oriented and self-motivated

• Order Management Support (Req 3) 

Must have skills: 

Should have experience as End user in SCM 

Expertise in Supply Chain Management (SCM) Oracle preferred  

Experience in Order Management 

• 3 Point Role Definition 

• Data validating and entry 
• Return Material Authorization (RMA) processing 
• Create internal sales orders, requisitions, ship orders and receipts 
• Inventory variance resolution / reconciliation 
• Resolve shipping and billing issues 

• Systems Access Needed 

• Oracle 
• SalesForce 
• JIRA 

Basic Qualifications:

• Five+ years experience working in a Big Data Software Development role
• Experience managing and deploying ML models in real world environments
• Bachelor's degree in Computer Science, Mathematics, Statistics, or other analytical fields
• Experience working with Python, Scala, Spark or other open-source software with data science libraries
• Experience in advanced math and statistics
• Excellent familiarity with command line linux environment
• Able to understand various data structures and common methods in data transformation
• Experience deploying machine learning models

About us

The YUG Metaverse is a virtual reality technology and development firm that specializes in creating immersive, interactive experiences within virtual worlds. Our team is dedicated to pushing the boundaries of what is possible within the metaverse and providing our users with engaging and innovative content. We have created a platform that allows users to interact with each other and explore virtual worlds in a way that feels real and natural. From socializing and gaming to business meetings and events, the YUG Metaverse offers endless possibilities for exploration and connection.

What we are seeking

We are seeking a skilled Unity Game Developer to join our team. The Unity Game Developer will be responsible for creating and implementing high-quality game mechanics and features using the Unity engine. The ideal candidate will have a strong understanding of programming concepts and a passion for creating immersive and engaging game experiences.

Key Responsibilities:

• Design and implement game mechanics and features using the Unity engine
• Collaborate with the game design team to develop and iterate on game play ideas
• Work with the art team to integrate and optimize 3D assets and animations
• Write clean, efficient, and well-documented code
• Debug and troubleshoot issues as they arise
• Contribute to the development of the overall project roadmap and schedule

Requirements:

• 3-5 years Experience with game development using Unity
• Proficiency with C# programming and the Unity engine
• Strong problem-solving and debugging skills
• Ability to work well in a team environment
• Excellent communication skills
• A portfolio of game development work is a plus

As an Associate Software Engineer, you will have the opportunity to collaborate on the creation and maintenance of scalable, high-quality software as we grow. You'll work closely with the CTO and quickly gain skills and responsibilities as the team and the technical requirements grow.

Primary Responsibilities

• Develop RESTful APIs leveraging Django classes, ORM and Postgres Database
• Develop solutions that meet business objectives while leveraging industry best practices
• Write high-quality source code to program complete applications within deadlines
• Troubleshoot and debug applications

Technical Competencies

• Expertise with Python language
• Experience with Django: maintaining APIs
• Familiarity using Git, code repositories, branching and merging strategies
• Ability to break down complex concepts, tasks, or problems into more simple, understandable language and action plans
• Excellent communication skills, and attention to detail
• Good Documentation skills

Perks

• Work from home
• Flexible work schedule
• Flexible standup meetings

Interview Process

• Two technical rounds with Senior Developer and CTO
• Cultural Fit interview with Project Manager

Please do not apply if you don't have professional Django work experience.

• A strong sense of ownership
• Exceptional technical skills
• Ability to understand the problem and craft the right solution
• Strong software architecture skills
• Dedicated to completing projects of the highest standards, on time
• Passionate about the work they undertake

QUALIFICATIONS:

To be considered for this position you must possess the following qualifications:

• A minimum of 3.5 years of industry experience
• Previous experience working with a team on a large, complex project
• Excellent communication skills (verbal and written skills in the English language)

SKILLS:

Please find the below mandatory skills required for Senior .Net resources, kindly source accordingly.

• Strong in C#.Net
• MVC (Min 2 Yrs)
• Web API (Min 1 Yr)
• Good in SQL and DB operations
• Should have used latest features of C#.Net

Database:

• Entity Frameworks (LINQ) (Min 1 Yr)
• ADO.Net (SQL)