Fresher Medical Representative

Business Analyst

Looking for a passionate business product (future product owner) and team player who wants to learn, contribute and have fun with the team. We are a friendly start-up where we provide opportunities to explore and learn a lot of things(new solution/technology/tools etc.,) in building quality products using best-in-class technology.

• Understanding of Information Technology and business concepts
• Work with client to define high level requirements and capture their business needs
• Partner with the development team to understand and articulate the product vision of clients
• Collaborate with team-mates to analyze and design the business requirements
• Analyze the as is situation and collaborate with clients
•  Be an effective liaison between the client and the team to manage the product backlog and keep an eye on the software delivery
• Well versed with Agile, Lean and Continuous delivery methodologies
• Must have exposure to functional testing
• Keep a track record for delivering impactful software with the collaboration of software delivery team

Key Requirements:

• Excellent communication and interpersonal skills required
• Experience in Loan Management system & Loan orientation system 
• end to end loan implementation, underwriting 
• Should have agile/scrum/kanban experiences like backlog creation EPIC, Stories creation and Sprint Planning
• Digital KYC, Digital lending experience major advantage

Key Responsibilities

• Understand business requirements and create business specifications and solution documents for the product
• Agile/Scrum - Epics, Story writing, Spring Planning (IPM), Retro, Backlog/Feature management
• Understand how business operates and experience modelling business processes using a different tools and techniques to ease requirement elicitation sessions
• Have a knack for resolving any conflicts as they arise

1. Responsible  for taking customer or client calls and offering financial answers to their difficulties and intimating sales with potential customers over the phone.

1. Responsible for assisting consumers or clients with financial purchases.

1. Provide assistance and solutions to the customer regarding financial products and must speak with your supervisor or team leader to resolve any financial difficulties.

1. Provide excellent customer service. 

1. 5. Eager to gain new talents and should have interpersonal, Research and Record Keeping Skills.

Key skills:

1. Must Know  English and at least one  south language ( Kannada, Telugu, Tamil, Malayalam, 

1. Effective communication abilities.

1. Computer Literate.

At least 1+ year of Prior experience as a Tele caller or similar in the Banking or Finance sector.

Roles and Responsibilities

• Good Hands-on exp. in Spark
• Extensive exp. in Scala (IDE- Eclipse/IntelliJ)
• Working knowledge to create and work on Maven Project. Scala Maven Plugin. POM File
• Azure Data Factory, Azure Databricks

This role will be Marketing Lead at WarehouseNow and is expected to do the following

• Develop innovative growth hacks to drive user growth and engagement on digital properties via all channels and marketing programs
• Create and execute playbook for introducing users to new and existing features and offerings through in-app communications, campaigns other key-communication opportunities, and thereby drive retention, engagement
• Understand the various components and drivers of growth, along with trends (such as traffic, conversion, user engagement, and repeat behavior) and create actionable programs leading to user growth
• Analyze user journeys to provide actionable insights and recommendations followed by quick experimentation via A|B testing routes on traffic/funnel enhancement to derive immediate impact on KPIs
• Work closely with a range of cross-functional teams—product, sales, design and content-to fuel product adoption, develop go-to-market strategy and drive launches for our products
• Should be able to flex with business needs: copywriting, optimizing onboarding conversions, content strategies, email/push, distribution activities
• Analyse and present reports to multiple stakeholders

What specific skills and traits should this person possess?

• 3+ years of experience in marketing, growth or program management or related roles
• Understanding of data flow, data funnels, and how to assess user behavior with data and find actionable insights 
• Hands-on experience with tools such as Google Analytics, Firebase, etc.
• Excellent verbal and written communication skills: Ability to have deep empathy for users and to adapt how you communicate to best reach and engage your audience
• Strong interpersonal skills to manage and work with multiple teams and stakeholders
• Demonstrated strength in strategic thinking/market analysis /competitive analysis
• Bonus: Prior experience in a B2C Company or Marketing Tech Company

Responsibilities:

• Design, develop, and maintain software applications.
• Go the extra mile to identify customer needs and pain-points. 
• Relentless focus on delivering high quality, bug-free code.
• Help and mentor those around you to achieve the team and company goals.
• Closely work with the SRE and DevOps team to set up microservices infrastructure. 
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Participate in application design, code reviews and documentation.

Requirements:

• Experience in agile development process.
• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript.
• Experience with cross-browser, cross-platform and design constraints on the web
• Good understanding and experience of working on Vue.js/React.js.
• Prior experience building REST APIs
• Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
• Experience with AWS/GCP is a plus
• Knowledge of version control systems like GIT.
• Experience in developing automated unit and functional tests
• 3 - 6 years of experience with a Bachelor's in Computer Science or related field

1.      3+ years of experience in web development

2.      Minimum 2+ years’ experience in Node JS

3.      databases-MongoDB

Good to have

• Kubernetes & Dockers and experience with Cloud service APIs (e.g., GCP) are desirable.
• Github CI/CD experience
• Experience in the  Real Estate will be a plus

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.