CLoud DBA

Education:

•Bachelor’s degree in Computer Science, Data Science, Information Technology or a related field

•Relevant certifications in data engineering or AI/cloud platforms (preferred)

Experience:

•8+ years of experience in AI platform architecture, deployment, and optimization, ideally within large-scale telecom environments

•Strong background in designing enterprise-scale AI platforms integrating with IT and cloud environments

•Hands on experience in AI platform development, API management, or MLOps practice

•Experience of working in a dynamic, fast-paced environment

Skills :

•Proficiency in AI and machine learning frameworks (TensorFlow, PyTorch, Keras)

•Proficient with public cloud platforms (AWS, Azure, Google Cloud) for AI and telecom solutions

•Experience in containerization and orchestration tools (e.g. : Docker, Kubernetes) for AI deployment

•Strong understanding of telecom networks (5G, IoT, edge computing) and how AI can optimize them

•In-depth Knowledge of security protocols in AI and telecom, including data privacy, encryption, and secure access management

Role: .Net Full Stack Developer

Work Mode: 5 days WFO

Location: Noida

Roles & Responsibilities:

1. 4+ Hands-on experience in Web application (full stack) development using .Net framework & .Net (Core), MVC.

2. Strong hands on using one of the front-end UI frameworks, React and complimentary technologies ie., Javascript, Jquery, HTML, CSS, Bootstrap. Must have React experience.

3. Having SQL Server skills with the ability to create complex stored procedures, views, functions, tables etc.,

4. Good experience in developing Restful APIs and integrating 3rd party APIs.

5. Experience in implementation of design patterns, code optimization and performance tuning.

6. Good knowledge on code repositories like Github, TFS etc.

7. Good to have knowledge of App services and Azure functions.

8. Good knowledge of integrating code into CI/CD pipelines.

9. Good unit testing skills to ensure responsiveness and efficiency with knowledge of tools like NUnit, XUnit, MSTest etc.

10. Perform code reviews, mentor junior developers and fix QA raised defects seamlessly.

11. A good team player, collaborate with project managers, tech leads and support offshore-onsite coordination

12. Support during various stages of deployment and collaborate with the relevant teams during deployment.

13. Knowledge on writing technical documentation and presentations.

14. Demonstrated ability to work independently with little direction or as part of a team.

15. Demonstrated ability to work on highly complex projects within tight timelines

16. The ability to clearly communicate complex technical specifications, and a motivation to achieve best-in-class results.

Job description

Ensure effective Design, Development, Validation and Support activities in line with client needs and architectural requirements

Design, develop and implement new templates, components, and responsive web pages/sites in Sitecore to support the expansion of the core Sitecore platform

Carry out the development of the assigned project adhering to the engineering standards/best practices, committing to the agreed timeline, and ensures quality metrics are met

Diagnose and solve common problems related to Sitecore implementation

Provide consulting and technical guidance to the Digital Production Team including System Integrators/Service Providers on the Sitecore CMS platform

Responsiblity-

4+ years of industry experience in developing web based applications using ASP.NET/C#, MVC

Bachelors of Computer Science or a related field is required

Extensive experience with Web Services (SOAP/REST) architecture

Knowledge of Sitecore Templates, Layouts, Components, Dynamic Bindings, Sitecore API, Rendering

Experience with serialization tools such as TDS (Team Development for Sitecore) or Unicorn

Proficient in JavaScript, XML, XSL, XSLT, XHTML

Proficient in integration patterns with a Lucene, Search, Commerce package, Payment Gateways or other platforms

Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.

Position: Sales & Customer Support Executive (Female)

Roles and Responsibilities:

• Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.
• Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.
• Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.
• Provide personalized recommendations based on customer preferences and interests.
• Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.
• Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.
• Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.
• Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.
• Create product demonstration videos for customers requiring detailed insights into the products.
• Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.
• Update and maintain the product catalog on the website and various online marketplaces.

Key Skills and Qualifications:

• Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.
• A customer-centric, approachable, and professional demeanour.
• Strong organizational skills with a methodical approach to customer follow-ups.
• A minimum of 1-2 years of relevant experience in the retail or customer service sector.
• Basic proficiency in photography and digital content creation.

This person MUST have:

• Min of 3-5 prior experience as a DevOps Engineer.
• Expertise in CI/CD pipeline maintenance and enhancement specifically Jenkins based pipelines.
• Working experience with engineering tools like git, git work flow, bitbucket, JIRA etc
• Hands-on experience deploying and managing infrastructure with CloudFormation/Terraform
• Experience managing AWS infrastructure
• Hands on experience of Linux administration.
• Basic understanding of Kubernetes/Docker orchestration
• Works closely with engineering team for day to day activities
• Manges existing infrastructure/Pipelines/Engineering tools (On Prem or  AWS) for engineering team (Build servers/Jenkin nodes etc.)
• Works with engineering team for new config required for infra like replicating the setups, adding new resources etc.
• Works closely with engineering team for improving existing pipelines for build .
• Troubleshoots problems across infrastructure/services

Experience:

• Min 5-7  year experience

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week (11 AM to 7 PM).

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Position: Bench Sales & Marketing ( US IT Recruitment)
Experience: 3+
Location: GOA ((Males Candidates from Goa only)
Timings: USA Eastern Time (Night Shift in India)
Job Purpose: Achieves staffing objectives by recruiting and evaluating job candidates; advising manager, Human Resource Administration

Job Duties:

• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs
• Builds applicant sources by researching and contacting colleges, employment agencies, recruiters, media, and Internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport
• Determines applicant requirements by studying job description and job qualifications
• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites
• Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements
• Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications
• Manages new employee relocation by determining new employee requirements, negotiating with movers; arranging temporary housing, providing community introductions
• Improves organization attractiveness by recommending new policies and practices, monitoring job offers and compensation practices, emphasizing benefits and perks
• Manages on boarding program by conducting orientations, coaching, advising managers on training and coaching
• Avoids legal challenges by understanding current legislation, enforcing regulations with managers, recommending new procedures, conducting training
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
• Accomplishes human resources and organization mission by completing related results as needed
• USA experience compulsory

Skills: Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Results Driven, Professionalism

Essential:

• 3 years experience in IT Recruitment with excellent communication skills. 
• Knowledge of visa classification Terms, Rules & Policies H1B, OPT, Stem OPT, H4 EAD,TN Visa.Dice, Monster, Indeed & social media Platforms.
• The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. 

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!