Sales Executive

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Job Title: Backend Developer - Fintech

Responsibilities:

• Architect and Develop: Design, build, and maintain secure, scalable, and efficient RESTful APIs using Django Rest Framework, ensuring compliance with regulatory requirements.
• Collaborate: Work closely with cross-functional teams to gather requirements and translate them into technical specifications and actionable plans.
• Debug and Resolve: Identify and fix backend issues and bugs, ensuring a seamless user experience for financial applications.
• Optimize Systems: Continuously enhance backend systems for performance, scalability, and resource efficiency.
• Code Quality: Uphold high standards of code quality, organization, and implement automated testing processes to meet industry standards.
• Stay Updated: Keep abreast of fintech industry trends, technological advancements, and regulatory updates to continually improve backend architecture.

Requirements:

• Experience: 5+ years of proven experience in backend development with a strong skill set in Python and Django.
• API Development: Extensive experience in developing secure and compliant RESTful APIs using Django Rest Framework.
• Database Proficiency: In-depth knowledge of MySQL for database design, optimization, and maintenance; experience with MongoDB is a plus.
• DevOps: Proficiency in DevOps practices, including CI/CD pipelines, infrastructure as code, and containerization.
• Cloud Services: Exposure to cloud services (AWS, GCP) with an emphasis on security and regulatory compliance.
• Software Principles: Solid understanding of software development principles, design patterns, and best practices in the fintech domain.
• Agile Environment: Experience working in an Agile/Scrum development environment.
• Problem-Solving: Excellent problem-solving and analytical skills, with keen attention to detail.
• Collaboration: Strong communication and collaboration skills to work effectively in a team-oriented fintech environment.
• Version Control: Proficiency with Git for version control and collaborative development.

Preferred Skills:

• Asynchronous Processing: Familiarity with asynchronous task processing using Celery or similar technologies, especially in financial transaction processing.
• AWS Expertise: Strong knowledge of AWS services and infrastructure, including EC2, S3, RDS, Lambda, with a focus on security and compliance.
• GCP Expertise : VPC, Virtual Machines, SQL, IP whitelisting
• Caching Mechanisms: Experience with caching mechanisms (e.g., Redis) for optimizing real-time data access and processing.
• Continuous Learning: Eagerness to learn and adapt, staying updated with emerging technologies and methodologies in backend development and the fintech industry.

Job Description

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Skills

• Proficient with Objective-C or Swift.
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration

Education Qualification:

• Undergraduate in Engineering related to Computer Science and Information Technologies and Postgraduate in Computer Science
• Shouldn’t have Backlog or Arrear.
• Must have completed at least 3 month course.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Expertise of SQL/PL-SQL -ability to write procedures and create queries for reporting purpose.
• Must have worked on a reporting tool – Power BI/Tableau etc.
• Strong knowledge of excel/Google Sheets – must have worked with pivot tables, aggregate functions, logical if conditions.
• Strong verbal and written communication skills for coordination with departments.
• An analytical mind and inclination for problem-solving

• Atleast 2 years of ServiceNow core development experience including web development experience (HTML, CSS, JavaScript) with up to 4 years total experience.

• Demonstrated proficiency with the ServiceNow Glide stack (Glide System, Record, Form)