PROFILE
You will work in a design team and work closely with a team of software engineers, product
managers, program managers and other designers in a highly collaborative environment. The
position will give you a great opportunity to build and lead the design of products throughout
the visioning, strategy, and development life-cycle of the product. If you are passionate about
the art of dreaming and crafting delightful customer experience, delivering meaningful
customer value and not having a day go by without learning something new; come and join us.
QUALIFICATIONS
● 3-5 years of experience in UX design / interaction design / product design. Experience in
the Financial and Banking sector is a major bonus.
● Experience in creatively solving complex problems; shipping innovative and easy-to-use experience design within deadlines.
● User-centric approach to design and an understanding of how to apply research
insights to product development.
● Excellent verbal and written communication skills to get the buy-in of design and strategy
from stakeholders and users.
● Proficiency in contemporary interaction design, visualization, and rapid design
prototyping tools.
● Proven experience driving complex design issues across multi-disciplinary groups such
as Development, Test, Program Management, Research and Marketing.
● Proficiency in developing and documenting detailed user experience specifications.
● Portfolio demonstrating strategy, creative thinking as well as delivery of end-to-end
scenarios.
● Passion for collaboration and the ability to use humor and energy to keep the
momentum going!
SKILLS and TOOLS
● Must have in-depth knowledge of working with the Adobe Creative Cloud Suite (Adobe
XD, Illustrator, Photoshop, After Effects).
● Must be familiar with prototyping using InVision and Adobe XD.
● Must be familiar with choreographing UI micro-interactions, animations and video
editing.
● Experience on projects in Print (brochures, banners, advertisements, posters, mailers,
etc.) and Web (websites, banners, social media posts etc.) media is good to have.

About Pericius Technologies Pvt Ltd
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Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
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Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
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Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
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Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
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Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
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Location Mumbai or Ahmedabad.
Candidates from ecommerce and consumer facing app development experience will be given preference.
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