Content Writer

What We’re Looking for in You:

1. Qualifications: Bachelor’s Degree in Computer Science, Information Technology, or a related field

2. Certifications: NA

3. The Experience That Sets You Apart:

● Lead the development of responsive, pixel-perfect web interfaces using HTML, CSS, and JavaScript.

● Set and maintain frontend coding standards, structure, and best practices

● Collaborate with designers to bring UI/UX concepts to life with clean, maintainable code. ● Optimize web pages for performance, SEO, and cross-browser/device compatibility.

● Guide and mentor junior developers through code reviews and technical support.

● Own project timelines, quality assurance, and delivery for all frontend initiatives

4. Your Subject Matter Expertise:

● Team leadership — 2+ years leading 10+ member teams

● Strong communicator — aligns tech and non-tech teams

● Detail-driven — ensures UI and code precision

● Collaborative — fosters teamwork and mentorship

● Organized — manages time and parallel tasks efficiently

● Service-based mindset — experience in ~200-employee setups

● Composed under pressure — delivers in fast-paced environments

● Solution-focused — navigates challenges with clarity

Job Title: Senior Developer – ServiceNow (TSM/CSM – Telecom Domain)

Role Overview:

We are seeking a highly skilled Senior ServiceNow Developer with a strong background in either Telecommunication Service Management (TSM) or Customer Service Management (CSM), with hands-on telecom domain experience. This is a technical lead role focused on developing scalable, maintainable ServiceNow applications and integrations tailored for communication service providers (CSPs).

The ideal candidate will have at least 5 years of experience in ServiceNow development, solid scripting and integration expertise, and deep understanding of ITIL processes and telecom service modeling.

⚠️ Note: We are specifically looking for candidates with practical experience in CMDB development and the TSM/CSM domain. Prior candidates with limited hands-on experience or inability to demonstrate scripting proficiency will not be considered.

Key Responsibilities:

• Lead configuration and customization of ServiceNow modules – primarily TSM (Change, Problem, Incident, Service Order Management, Technical Catalog, Inventory) or CSM in telecom use cases
• Work closely with architects and business analysts to implement solutions aligned with CSDM, telecom data models, and TM Forum frameworks
• Develop REST/SOAP-based integrations with external OSS/BSS platforms, network management systems, and other IT tools
• Write clean, efficient JavaScript-based scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc.)
• Build and manage Service Portals, Catalog Items, and associated workflows using Flow Designer and IntegrationHub
• Design and implement CMDB structures relevant to telecom resources (CFS/RFS layers) and manage relationships via CI classes
• Implement automated testing (ATF) and follow CI/CD best practices using update sets and DevOps tools
• Troubleshoot complex production issues across TSM/CSM workflows and propose platform optimizations
• Mentor junior developers and contribute to platform documentation, review processes, and governance best practices

Required Skills & Experience:

• 5+ years of ServiceNow development experience, with a minimum of:
• 2+ years in ServiceNow TSM (preferred)
• Or CSM module experience with telecom domain projects
• Deep expertise in ServiceNow APIs, custom scripting, and REST/SOAP integrations
• Strong understanding of telecom service modeling (CFS/RFS/resource mapping)
• Hands-on experience with:
• CMDB and CSDM modeling for telecom services
• Incident, Change, Problem, Case Management workflows
• Service Portals, Business Rules, Client Scripts, UI Policies
• Experience implementing Service Order Management, Service Inventory, and Technical Catalog in telecom
• Familiarity with TM Forum APIs and standards (eTOM, SID, TMF620, TMF641)
• Knowledge of ITIL processes and best practices for support and service delivery

Preferred Qualifications:

• ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist – TSM or CSM
• Prior experience with OSS/BSS systems like Amdocs, Netcracker, Ericsson, or Nokia
• Exposure to 5G, SDN/NFV, network slicing, or cloud-native network architectures
• Experience with Automated Test Framework (ATF), Scoped Apps, and UI Builder

⚠️ Important Candidate Evaluation Notes:

• Candidates must demonstrate hands-on experience in:
• TSM or CSM in a telecom setting
• CMDB development and customization
• Scripting and API development (evaluated during technical screening)
• Candidates unable to clearly articulate their work in TSM/CSM modules or complete basic script evaluations will not move forward

Job Summary:

We are seeking an experienced SFCC B2B Developer to join our team. The successful candidate will have a strong background in developing and implementing B2B commerce solutions on the Salesforce Commerce Cloud platform. The ideal candidate will have expertise in SFCC's B2B features, including account management, order management, and pricing.

Key Responsibilities:

- Design and develop B2B commerce solutions on SFCC

- Implement SFCC's B2B features, including account management, order management, and pricing

- Integrate SFCC with external systems, such as ERP and CRM

- Troubleshoot and resolve technical issues

- Collaborate with cross-functional teams, including sales, marketing, and customer service

Requirements:

- 3+ years of experience with SFCC development

- Strong understanding of SFCC's B2B features and functionality

- Experience with JavaScript, HTML, and CSS

- Experience with SFCC's APIs and integration tools

- Strong problem-solving skills and attention to detail

- Excellent communication and collaboration skills

Key Responsibilities:

• Interact with team-mates and customers to identify problems and solutions in working toward completion of project goal. • Develop technical specifications based on functional requirements • Initiator and communicator – Drive communication with potential customers through effective product demonstrations, understand their needs, and provide feedback to product teams. • Develop components of the technical solution • Help/co-ordinate with teammates in the creation of custom components and applications • Perform tests according to a given test plan and documents results • Perform basic support and debugging in test and production environment • Identify and escalate problems • Maintain and repair existing applications

Desired Skills:

• Work Experience in Sitecore's latest version • Good experience with .Net 4.5, HTML, JavaScript, CSS, MVC, Web services, SQL Server • Good knowledge of Sitecore CMS Strong knowledge of Visual Studio, TFS, and at least one of the .NET languages (Vb.Net, C#, ASP.NET) • Hands-on experience in .Net Core. • Deep understanding of the web: protocols, architecture, infrastructure, servers (IIS), proxies, load balancing, high availability, and databases, etc. • Deep understanding of modern patterns and practices: unit testing, inversion of control, repository, MVC and continuous integration, etc. • Good to have- Knowledge in Sitecore 10.0/ Sitecore Headless Architecture 

• Preparing Travel Plan
• Providing general and specific advice about different travel destinations.
• Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements. Dealing with payments.
• using market research information to guide decisions.
• handling bookings, invoicing and issuing of tickets.
• predicting profits or number of bookings.
• working with travel consultants from different travel agencies to put holiday packages together.
• combining travel, accommodation and services such as sightseeing. arrangements to create holiday packages.

About OpsCruise

Digital business is driving a fundamental shift to cloud-native applications, creating a new set of operational and performance challenges ill-suited to the currently available solutions. At OpsCruise, we imagine a world of autonomous operations and are innovating a fundamentally different approach to performance management. OpsCruise’s vision is to automate the performance assurance of cloud applications using a model-driven closed-loop platform.

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Team

The OpsCruise team represents a global and talented team that includes domain experts in IT Operations, Networking, Storage, Hyperscale Systems and AI/ML that have built market-leading solutions at companies such as Cisco, Google, Hitachi, HP, Infoblox, Oracle and VMWare among others.

Our engineering culture values creativity, pragmatism, honesty, and simplicity to solve hard problems the right way.

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Role

We are looking for a Senior QA Engineer who will join our team building and rolling out our SaaS platform in the cloud AI/Ops space.

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Our Technology Stack

Our product involves the following technology areas with one or more tools in use in each area:

1. Container technologies, including creating Docker plugins and extensions
2. Serverless technologies including instrumentation, addons
3. Orchestrators including Kubernetes, OpenShift, Mesos, Swarm
4. Metric generation and collection including Prometheus and tools such as Dynatrace and Datadog
5. Tracing including OpenTracing, Jaeger
6. Graph tools and Databases including neo4j, JanusGraph, TinkerPop/Gremlin
7. TimeSeries databases such as Prometheus, OpenTSDB
8. NoSQL and Indexing tools such as MongoDB, Cassandra, Solr and Elastic
9. Languages including Java, Scala, Javascript, Python, R, and Go
10. Messaging tools including Kafka, Akka
11. Big Data tools including HDFS, YARN, Spark, Flink
12. AI/ML techniques including Statistical Analysis, Classification, Deep Learning, etc.
13. Cloud services: AWS, GCP, and Azure, their services in databases, networking and ML tools
14. High performance User Interfaces including AngularJS, Vue, D3.js and local stores
15. Authentication and Authorization including tools such as Okta and KeyCloak.

Responsibilities

1. Understand user level requirements, write up the test strategy, derive test plan and test cases in detail.
2. System and integration testing with automation of test cases using Python or Java.
3. Use test frameworks such as Robot Framework.
4. Use traffic generator tools such as JMeter for performance testing
5. Set up the target test environments in AWS, Azure or GCP
6. Containers based environment setup with Kubernetes and Docker, monitoring tools setup with Prometheus
7. Debug incidents and issue to narrow down to a root cause
8. Understand and reproduce internally issues reported by customers

Qualifications

The ideal candidate must have the following qualifications.

1. B.E/B.Tech Degree from a reputed institution with at least 4 years of relevant experience.
2. Hands-on experience with test automation using Python or Java.
3. Experience with test frameworks such as Robot Framework or TestNG.
4. Traffic generation tools usage such as curl-loader or JMeter
5. QA engineers for Networking Technology products such as switches, routers, L4-L7 products testing can also apply.
6. Knowledge of public clouds, AWS, Azure or GCP, is desired
7. Working knowledge in Kubernetes, Docker or Openshift environments required
8. Hands on experience with Linux
9. Strong problem solving and debugging abilities
10. Familiarity with continuous integration tools such as Jenkins or CircleCI
11. Interest in machine learning (ML) and data science is a plus

Most importantly, you should be someone who is passionate about building new and innovative products that solve tough real-world problems. 

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LOCATION

Chennai, India

• Writing reusable, testable, and efficient code.
• Perform Code reviews of other team members.
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection
• Integration of data storage solutions.
• Liaise with the product management team and architect the application / improve the architecture wherever necessary.

Skills And Qualifications

• 7+ years of the overall experience.
• Strong Practical knowledge and understanding of RESTful API
• Excellent Python coding skills and understanding of Python best practices (PEP8)
• Should handle a team of minimum 4 members
• Excellent detail-oriented, problem-solving skills and the ability to quickly learn and apply new concepts, principles, and solutions
• 7+ years of good hands-on experience in Python, with knowledge of Django
• Good hands-on experience in SQL Database (MYSQL / Postgres)
• Familiarity of Front End Development ( ReactJS )
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Able to create database schemas that represent and support business processes.
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools GIT.
• Has experience of working in an Agile Environment.
• Fluent in English (written and oral) Fluency in a second language is preferred.
• Comfortable working remotely with great communication skills for a remote work environment.

Bonus qualifications

• Knowledge of any cloud. ( Especially Azure )

• Managing the Salesforce team of consultants on a project.
• Advising clients in implementation of Salesforce products (Sales, Service, Marketing, Community Cloud etc...).
• Developing business requirements and functional designs to effectively shape Cloud solutions.
• Conducting & facilitating requirements and design sessions.
• Designing overall Salesforce architecture concept and SaaS ecosystem (e.g. CPQ solutions, Order Management solution, etc)
• Building of integration solutions between the CRM platform and other clients systems architecture.
• Driving project from Design through deployment phase.
• Effectively contributing to Proposals.

Top 5 Responsibilities

1. Analyse, design and implement solutions
2. Manage  team of developers in a highly dynamic environment
3. Anchor project calls, elicit details, allocate work and report status
4. Contribute to CoE and Proposals
5. Provide technical mentor-ship to the team

Technical Skills Required:

Strong in Salesforce Customisation (Apex, Visualforce, Triggers, Lightning Components etc...) and Configuration (Process Builder, Visual flow, OWD, Security Settings and other common Admin tasks).
Has extensive implementation experience in at-least 3 of the cloud offerings - Sales, Service, Marketing, Community Cloud.
Has worked on proposals.
Should have done deployment using at-least 2 approaches - ANT, Eclipse, Change sets.
Should have lead at-least 3 E2E Salesforce implementations (Design through Deploy).
Should have experience in building Web Services, both SOAP and ReST.