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Role Summary

We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.

🔑 Key Responsibilities

Technical Troubleshooting & Incident Management

• Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
• Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
• Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
• Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).

Operational Excellence & Automation

• Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
• Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
• Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.

Collaboration & Prevention

• Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
• Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.

⚙️ Required Qualifications

• Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
• Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
• Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
• Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.
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🔍 Your Experience at a Glance

We are hiring an IT Support Engineer for our client ( Code Name: DOSEY ), a fast-growing HealthTech innovator building advanced digital platforms that simplify healthcare operations across providers, pharmacies, and patients. In this role, you will be part of a global IT operations team, supporting infrastructure and users across multiple geographies. You’ll work hands-on with modern cloud-based systems, SaaS tools, and endpoint management solutions to ensure seamless IT operations for a distributed workforce. If you enjoy solving complex technical issues, thrive in a fast-paced environment, and want to be part of a mission-driven global technology company, this opportunity is for you.

🏢 About the Client (Code Name: DOSEY)

DOSEY is a high-growth healthcare technology company that delivers API-driven, cloud-native solutions for electronic prescriptions, patient communications, and real-time insurance verifications. The company serves healthcare providers and pharmacy networks across the United States and is backed by leading investors in the digital health space. With a distributed technology team in India, DOSEY is scaling its global operations and expanding its world-class engineering and IT infrastructure capabilities.

🔧 Key Responsibilities Technical Support & IT Operations

● Provide L1–L2 IT support to employees across multiple locations and time zones ( Europe Shift)

● Troubleshoot hardware, software, and network issues promptly to minimize downtime.

● Manage user accounts, access permissions, and onboarding/offboarding in Azure AD, O365, and other enterprise systems .

● Support and administer core tools such as Intune, Endpoint Manager, MDM, Slack, Zoom, and VPN solutions .

● Handle installation, configuration, and maintenance of end-user laptops (Windows/Mac). System Administration & Security

● Ensure compliance with IT security and data protection policies , including MFA and device compliance standards.

● Coordinate with security and compliance teams for timely patching, encryption, and system hardening.

● Maintain accurate asset inventories and IT documentation for all devices and software licenses. Cloud & SaaS Operations

● Support cloud-based tools and integrations (e.g., Azure, AWS, GCP, or equivalent).

● Assist in automation of recurring IT workflows and deployments.

● Partner with global IT team to ensure business continuity, backups, and SLA adherence. Collaboration & Communication

● Provide excellent customer service to internal users with empathy and professionalism.

● Collaborate cross-functionally with engineering, operations, and compliance teams to ensure secure and effi cient IT operations.

● Document troubleshooting steps and contribute to IT knowledge bases and SOPs.

✅ Required Skills & Qualifi cations

● Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

● 2-4 years of IT support or systems administration experience in global or distributed teams.

● Strong working knowledge of: ○ Windows, macOS, and Linux environments

○ Azure Active Directory, Microsoft 365, and Endpoint Manager

○ VPN confi guration, network troubleshooting, and firewalls

○ Collaboration tools: Slack, Zoom, Google Workspace

● Experience with automation scripts (PowerShell, Bash, or Python) is a plus.

● Exposure to IT compliance frameworks like SOC2 or HIPAA preferred.

● Excellent communication and customer service skills.

🌟 Why Join DOSEY (Code Name)

● Be part of a global healthtech company transforming the way healthcare operates.

● Work with cutting-edge cloud tools and enterprise systems in a remote-first setup.

● Collaborate with top engineering and IT leaders across the US and India.

● Opportunity to shape IT processes for a rapidly scaling international organization.

About the company:

Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create a large-scale impact on a daily basis by taking our product to the next level

Role Overview:

Ketto, Asia's largest crowdfunding platform, is looking for an innovative Product Analyst to take charge of our data systems, reporting frameworks, and generative AI initiatives. This role is pivotal in ensuring data integrity and reliability, driving key insights that fuel strategic decisions, and implementing automation through AI. This position encompasses the full data and analytics lifecycle—from requirements gathering to design planning—alongside implementing advanced analytics and generative AI solutions to support Ketto’s mission.

Key Responsibilities

●  Data Strategy & Automation:

○ Lead data collection, processing, and quality assurance processes to ensure accuracy, completeness, and relevance.

○ Explore opportunities to incorporate generative AI models to automate and optimize processes, enhancing efficiencies in analytics, reporting, and decision-making.

●  Data Analysis & Insight Generation:

○ Conduct in-depth analyses of user behaviour, campaign performance, and platform metrics to uncover insights that support crowdfunding success.

○ Translate complex data into clear, actionable insights that drive strategic decisions, providing stakeholders with the necessary information to enhance business outcomes.

●  Reporting & Quality Assurance:

○ Design and maintain a robust reporting framework to deliver timely insights, enhancing data reliability and ensuring stakeholders are well-informed.

○ Monitor and improve data accuracy, consistency, and integrity across all data processes, identifying and addressing areas for enhancement.

●  Collaboration & Strategic Planning:

○ Work closely with Business, Product, and IT teams to align data initiatives with Ketto’s objectives and growth strategy.

○ Propose data-driven strategies that leverage AI and automation to tackle business challenges and scale impact across the platform.

○ Mentor junior data scientists and analysts, fostering a culture of data-driven decision-making.

Required Skills and Qualifications

●  Technical Expertise:

○ Strong background in SQL, Statistics and Maths

●  Analytical & Strategic Mindset:

○ Proven ability to derive meaningful, actionable insights from large data sets and translate findings into business strategies.

○ Experience with statistical analysis, advanced analytics

●  Communication & Collaboration:

○ Exceptional written and verbal communication skills, capable of explaining complex data insights to non-technical stakeholders.

○ Strong interpersonal skills to work effectively with cross-functional teams, aligning data initiatives with organisational goals.

●  Preferred Experience:

○ Proven experience in advanced analytics roles

○ Experience leading data lifecycle management, model deployment, and quality assurance initiatives.

Why Join Ketto?

At Ketto, we’re committed to driving social change through innovative data and AI solutions. As our Sr. Product Analyst, you’ll have the unique opportunity to leverage advanced data science and generative AI to shape the future of crowdfunding in Asia. If you’re passionate about using data and AI for social good, we’d love to hear from you!

Assist in the hiring and recruitment process while gaining insights into human resource management. This internship is ideal for those interested in HR operations and employee management.

Benefits:

● Practical HR experience in recruitment and onboarding

● Skill development in employee engagement

● Exposure to professional hiring practices

Key Responsibilities:

✔ Assist in screening and interviewing candidates

✔ Support onboarding and documentation processes

✔ Manage HR operations and employee coordination

Requirements:

● Pursuing or completed a degree in HR or a related field

● Strong communication and organizational skills

• You're proficient in Node.js/Javascript with a strong foundation in NoSQL/ SQL 
• You're proficient in React and strong frontend javascript foundation 
• Knowing GoLang and/or Solidity is a definite plus but not a requirement
• You have a passion for writing code as well as understanding and crafting the ways systems interact
• You have experience deploying to and implementing solutions in AWS
• You believe in the benefits of agile processes and shipping code often
• You are pragmatic and work to coalesce requirements into reasonable solutions that provide value

• Deploy well-tested, maintainable and scalable software solutions
• Take end-to-end ownership of the technology stack and product 
• Collaborate with other engineers to architect scalable technical solutions
• Embrace and improve our standards and processes to reduce friction and unlock efficiency

Current Ecosystem : 
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Game: Shiba Eternity on iOS and Android

Role and responsibilities:

• Develop recruitment goals and objectives.
• Develop sustainable recruiting strategy based on our goals and needs.
• Source passive candidates
• Search resume databases for the most fit candidates
• Communicate with Hiring Managers
• Determine the effectiveness and success of current recruiting plans and strategies.
• Write and proofread job descriptions.
• Recommend new sources for active and passive candidate recruiting.
• Build talent networks to find qualified active and passive candidates.
• Use multi-channel approach to recruit.
• Evaluate which sources bring best candidates.
• Identify key recruiting KPIs.
• Plan and implement a Recruitment Marketing and Employer Branding strategy to attract high quality applicants.
• Review applicants to evaluate if they meet the position requirements.
• Interview candidates following company's rules and regulations.
• Adhere to laws, rules, and regulations.
• Adhere to personal data privacy regulations.
• Responsible for end-to-end recruitment activities.
• Responsible for hiring decisions Offer Negotiation / DOJ negotiations / Notice period Negotiations with candidates.
• Rich experience in technical/Non-technical hiring across all levels (junior, middle & senior)

We’re seeking engineers who are ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries.

Here, you will take complete, end-to-end ownership of projects across the entire stack. Our ideal candidate should have a firm understanding of web frameworks, APIs, databases, and multiple back end languages. You’ll be joining a small team working at the forefront of new technology, solving the challenges that impact both the front end and back end architecture, and ultimately, delivering amazing global user experiences.

Objectives for this Role
● Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
● Develop new features and infrastructure development in support of rapidly emerging business and project requirements
● Assume leadership of new projects from conceptualization to deployment
● Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design
● Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities Daily and Monthly Responsibilities
● Participate in all aspects of agile software development including design, implementation, and deployment
● Architect and provide guidance on building end-to-end systems optimized for speed and scale
● Work primarily in Golang, Java, JavaScript and React
● Engage with inspiring designers and front end engineers, and collaborate with leading back end engineers as we create reliable APIs
● Collaborate across time zones via Slack, GitHub comments, documents, and frequent video conferences


Required Skills and Qualifications
● Bachelor’s degree in computer science, information technology, or engineering
● 1+ years of experience building large-scale software applications
● Understanding of building web applications
● Understanding of designing and integrating RESTful APIs
● Knowledge of Golang/Java, React, and JavaScript
● Excellent debugging and optimization skills
● Interest in learning new tools, languages, workflows, and philosophies to grow

Position: Full Stack developer

Location: Bangalore

Experience:  3 to 5 years, preferably in an agile environment

RESPONSIBILITIES
·     Understanding requirements present in specification documents
·     Knowledge on cloud environment
·     API development for consumption by webapp and mobile apps
·     Database schema design
·     Integration with partner systems based on REST APIs
·     Working with code base across multiple development & staging environments
·     Take part in User Acceptance Testing (UAT)
·     Be part of Production deployment & release activities

TECH SKILLS
·     Must Have:
*       Python and Node Js
*       RDBMS :Postgre SQL/ MongoDB
*       Must have knowledge on AWS or Digital Ocean
*       Good documentation skills
·     Good to have:
*       Javascript
*       RabbitMQ
*       Django
*       Docker
*       Redis
*       Flask
*       nginx
*       graylog