Sales Engineer

The Telecaller Executive is responsible for making outbound and handling inbound calls to potential or existing customers to generate leads, provide information about products or services, and support business growth. The role focuses on building customer relationships and achieving calling targets.

Key Responsibilities:

• Make outbound calls to potential customers from provided data
• Handle incoming calls and respond to customer inquiries
• Explain company products, services, and offers clearly
• Generate and qualify leads, and schedule appointments if required
• Maintain call records and update customer details in the system
• Follow up with customers for feedback or conversions
• Achieve daily/weekly call and performance targets
• Handle customer objections politely and professionally
• Coordinate with the sales or operations team when needed

Languages known:

Tamil / English, Malayalam/Hindi

NOTE:

ONLY CANDIDATES FROM COIMBATORE

FEMALES PREFERRED.

Designation- Customer Service Representative

Job Location- Kaikondrahalli, Sarjapur Road, Bangalore

Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

Languages -

English & Hindi mandatory, Kannada/Tamil/preferred

6 days a week and the week-off will be on weekdays.

Specific Responsibilities:-

• Handle Inbound and Outbound calling for customer service.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
•  
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

• Architect new and optimize existing software codebases and systems used to crawl, launch, run, and monitor the Anakin family of app crawlers
• Deeply own the lifecycle of software, including rolling out to operations, managing configurations, maintaining and upgrading, and supporting end-users
• Configure and optimize the automated testing and deployment systems used to maintain over 1000+ crawlers across the company
• Analyze data and bugs that require in-depth investigations
• Interface directly with external customers including managing relationships and steering requirements

• Extremely effective, self-driven builder
• 2+ years of experience as a backend software engineer
• 2+ years of experience with Python
• 2+ years of experience with AWS services such as EC2, S3, Lambda, etc.
• Should have managed a team of software engineers
• Deep experience with network debugging across all OSI layers (Wireshark)
• Knowledge of networks or/and cybersecurity

• Broad understanding of the landscape of software engineering design patterns and principles
• Ability to work quickly and accurately in a highly stressful environment during removing bugs in run-time within minutes
• Excellent communicator, both written and verbal

• Must be available to work extended hours and weekends when needed to meet critical deadlines
• Must have an aversion to politics and BS. Should let his/her work speak for him/her.
• Must be comfortable with uncertainty. In almost all the cases, your job will be to figure it out.
• Must not be bounded to comfort zone. Often, you will need to challenge yourself to go above and beyond.

• 2+ years of experience in Technical recruitment
• Design and implement overall recruiting strategy 
• Develop and update job descriptions and job specifications 
• Perform job and task analysis to document job requirements and objectives 
• Source and recruit candidates by using databases, social media etc 
• Screen candidates resumes and job applications 
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule 
• Assess applicants’ https://resources.workable.com/tutorial/recruiting-skills-training" target="_blank">relevant knowledge, skills, soft skills, experience and aptitudes 
• Onboard new employees in order to become fully integrated 
• Monitor and apply HR recruiting best practices 
• Provide analytical and well documented recruiting reports to the rest of the team 
• Act as a point of contact and build influential candidate relationships during the selection process 

Key Purpose

Responsible for direction, strategy, planning & execution for the company's human resources management and administration while also managing the industrial relations in a unionized environment which requires special attention.

Key Responsibilities :

1. Prepare the annual human resources budget based on strategic aims and specific business objectives of the company. Review and roll out action plans during quarterly, monthly forecasts to achieve the targets set.

2. Direct and coordinate human resources management operations which include recruitment, training & development, Industrial Relations, and personnel administration. This covers custody and maintenance of all human resource records and documentation and meeting all compliance requirements set by governmental authorities.

3. Develop, update, implement and maintain policies and processes for all human resource operations and ensure that they are clearly understood and followed.

4. Monitor and ensure the timely completion of the annual review of the performance management system in place. Continually revise and update the business objectives and key result areas in consultation with the functional heads to improve the contribution of individuals and teams to business performance thereby aligning with the company- s strategic aims and business objectives.

5. The management of recruitment processes to secure the right person and competencies to satisfy the organization's development/job needs.

6. The development and implementation of organizational group and individual learning processes that achieve the skills and knowledge development to fulfil current and future business success.

7. Managing the relationship with the union as a representative of the management to liaison between the management and the union. To investigate and resolve any complex or critical industrial relations issues in a timely and effective manner. Handling complaints, managing grievance procedures, and facilitating counseling in conjunction with the management.

8. Facility management will ensure a clean, hygienic, secure facility in good repair, running efficiently with processes/frequencies / performance measures in place. Printing and stationery stocking & issue and incoming mail distribution will be part of facility management.

Additional Responsibilities :

Travel Management - Ordering flight tickets based on approved travel requisitions, themost economic rates and efficient travel, turnaround times. The domestic & international travel policy ground rules will apply.

Profile :

- Right Organisation - Small or Midsized engineering company in a professional, process-driven manufacturing environment.

- Right Qualification - Graduate/Engineer, Masters in Human Resource Management Right Experience - +12 years experience, 5 years minimum relevant experience,

- Competence - Excellent verbal and written business communication skills including the Capabilities ability to communicate with all levels of management and workmen in the organization.

- Strategic analytical capability, attention to detail and presentation skills

- Empathy and ability to understand the development needs of all employees

- Managing administrative work with a high degree of perfection

- Proficient with computers particularly with MS office and ability to utilize various software applications

- ERP functional knowledge, strong business, and quality management process understanding.

- Using considerable independent judgment and initiative to make recommendations to the management on all human resource related matters.

Opportunity to work as a Technical lead.

Company : Splenta Systems Pvt Ltd

Job location : Bangalore

- As a Java Full-stack Engineer or as Java Back-end Developer, you will be responsible for designing and implementing Microservices based application workloads on cloud platform.

- You should have expertise in building/implementing Microservices solution components and be able to put them on cloud platform with necessary configurations.

Top Skills : Java, Spring Boot, Spring Cloud, Microservices Architecture & API Design, Cloud Deployment, DevOps CICD and TDD.

Responsibilities :

- Should be able to provide technical direction and be hands-on with implementation skills for build new age application workloads with proper design considerations and align with overall architecture goals.

- The implementation should meet both functional and non-functional requirements.

- Able to lead team and multitask across different role expectations seamlessly - developer, Tech Lead, Designer.

- Create and review design and implement solution artefacts

- Proactively provide guidance on engineering methodologies, standards and leading practices for the development team.

- Able to design and implement e2e testing while adopting TDD and setting up required tooling infrastructure for automation.

- To help technical team with any code difficulties and manage task distribution and delivery for assigned team members

- Assist in qualifying team members addition by conducting technical interveiew

Experience :

- 4-5 years of experience in application development and deployment,

- Good technical design skills, implementing complex solutions on cloud.

- Have application specific configurations and troubleshooting experience.

- Design and implementation experience in asynchronous applications - event based.

- Application implementation with REST APIs and message integration workflows.

- Ability to implement and analyze application diagnostics and telemetry both from application and from platform.

Team Collaboration must have :

- Customer-oriented, diligent, proactive, focused on achieving customer's business objectives as top priority.

- Able to work successfully both individually and as a team member.

- Easy-going, friendly, communicative, positive in relations with colleagues.