Primary Skills & Criteria [Mandatory]
- Technology Business Analyst
- Experience with Finance IT, EPM IT, ETL Processes
- Minimum Work Experience: 12+ years
Other Requirements [Good to have]
- Exposure to tools like Jira, Confluence, etc.
- Exposure to development and production support processes
- Exposure to EPM tools [e.g., HFM, FMDEE, etc.]
- Candidate should be able to lead and track technical developments/tasks independently and present status to management
- Candidate should be self-motivated and self-sufficient to work independently without much supervision
- Strong verbal and written communication skills
Role Duties/Activities
The Technology “Agile Business Analyst” or “Business Analyst” is responsible for ensuring the team works within an Agile delivery method and that their backlog of requirements and analysis feed into Technology Projects and Programmes successfully.
This role will carry out some or all of the following activities:
- Assures delivery through the entire life cycle of the project of user requirements through to live
- Managing the capture, analysis, and documentation of business process (including IT processes)
- Designing solutions or change interventions
- Oversee change management activities which can include diverse tasks such as timeline planning to
- stakeholder engagement
- Manage or collaborate in change interventions such as training and communication
- Tracking and documenting progress and managing status reporting
- Managing implementation of solutions
- Risk identification, risk reporting and devising interventions to mitigating risks
- Budget management and forecasting
- Management of external service providers
- Support Technology teams to manage delivery proactively, balancing scope, schedule, resourcing, dependencies, communications, etc.
- Work with the Technology team and Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies (e.g. Scrum, Kanban, Lean), and corresponding management of dependencies
- Oversee the monitoring and reporting of progress, issues, dependencies, risks to the stakeholders
- Ensure adherence to standard controls and drives teams to achieve compliance and framework,
- capability management, Security controls and technology architecture designs
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- Should have Worked extensively on SAP developments including the Application Design and Document for Custom development, in end to end SAP Implementation.
- Preparation of Technical Spec and Unit Test documents .
- Hands on experience and extensive knowledge on RICEF (Reports , ALE/IDOC, BDC ,Userexit /Enhancements , Script )
- Extensively worked on Data Dictionary objects (tables, structures, data elements and domains)
- Basic Knowledge on ABAP Workflow .
- Knowledge on BADI , User Exits ,BDC recording.
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- Having good exposure to functional areas like Sales Distribution (SD), Material Management (MM) .
- Should have good analytical skills and ability to quickly grasp customer requirements and convert them into Technical specifications
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Being in charge of planning, developing, and implementing a new and productive strategy for the company
- Managing the recruitment team’s performance, planning, and processes.
- Implementing new recruitment processes with the team and doing performance analysis and reviews.
- Training new recruitment team members for the process.
- Developing, managing, and delivering on a comprehensive talent strategy aligned with company’s aggressive growth plans, vision, mission & values.
- Driving new initiatives for the hiring process both in the recruitment team and other departments and monitoring change results with proper documentation.
- Coordinating with different departments for recruitment plan and process and analyzing recruitment effectiveness and mapping it with the hiring process and performance.
- Training hiring managers about the recruitment process and best practices.
- Managing relationships with external vendors or partners for candidate sourcing.
- Preparing hiring plans with budgets and strategies and creating reports and analytics around the same.
- Ensuring effective use of HRIS and other available resources
What you need to have:
- Should have 2+ years experience in leading team and recruitment planning.
- Overall 5+ years experience in the talent acquisition process.
- Strong analytical skills and hands-on with spreadsheets, presentation & document writing.
- Experience in headhunting process and leadership hiring
Do you want to be part of a fast-paced environment, supporting the growth of cutting edge technology in cloud computing?Silverline (https://silverlinecrm.com/" target="_blank">https://silverlinecrm.com/) is the #1 Company to Work for among small and medium size companies in this year's annual Glassdoor Employees’ Choice Awards. We’re a diverse group of cloud technology professionals with the same goal: to make our clients’ lives easier through technology and we have a good time while we’re at it! As a Salesforce Platinum Cloud Alliance Partner, Silverline combines Strategic Advisory, technical implementation, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Write back to us if you want to connect further on this opportunity.
Job Summary
A Tech. Lead is responsible for seamless execution of the development plan; by providing optimal and innovative solutions, developing high quality code and guiding a team of devs or sr. devs. A Tech. Lead is expected to possess expert level knowledge of CRM platforms, business functions and essentials of systems’ integration.
A Tech. Lead needs to conduct following responsibilities at work -
1. Billability of at least 34 hrs per week (Util Target). Resource needs to ensure that assigned hours are utilized on each project.
2. Perform thorough analysis by
a. Understanding business/functional needs of the project and correlating it on individual task levels
b. Check whether the implementation is possible or not; respecting the Salesforce environment’s limitations or governors.
c. Evaluate whether stated requirements (or a part) can be achieved via configuration before opting for coding.
d. Determine all hidden use cases
e. Framing workarounds for any identified blockers, challenges or risks
f. Ideating optimal solutions for complex requirements
g. Sharing impact analysis results with stakeholders
h. Evaluating feasibility of using any library assets/components (either already sold or not)
A Tech. Lead must discuss the approach with TM or an onshore TA and finalize the ETAs.
3. Develop high-quality scalable code by -
a. Following http://salesforce.com/" target="_blank">Salesforce.com and Silverline-CRM standards/best practices
b. Leverage recommended frameworks (ex. Test framework or Trigger framework) and come up with the most optimal design patterns / architecture
c. Write comprehensive test code asserting all possible use cases
d. Perform thorough unit tests
e. Fix all bugs reported from QA/UAT
f. Work on deployments through recommended tools and methodologies.
g. Perform time bound R&D for any unknown or newer areas
h. Architect/engineer and/or audit the code base
i. Troubleshoot or debug issues encountered by onshore team or peer devs/sr.devs
j. Identify/develop reusable code components and suggest the same to Foundry panel
k. Mentor, assist and review peer devs/sr. devs and promote the best engineering practises
l. Document, review and deliver CDDDs
4. Ensure devops processes is followed across the team i.e.
a. All devs/sr. devs are using recommended IDEs
b. Ensuring daily code check-in/check-out
c. Performing diligent functional code reviews
d. Ensuring that code stays in compliance with Clayton
e. Ensure good health of project repos
5. Facilitate proactive communication with project/product teams i.e.
a. Use all relevant channels - Emails, JIRA, Slack or Zoom meetings
b. Ensure the team is in sync with project/product/sprint movements
c. Ensure the team has a definite plan of action for the day
d. Ensure consolidated DSRs are sent by EOD
e. Ensure decent overlap/availability in onshore team’s timezone (whenever required)
6. Facilitate learning & development for self and the team by -
a. By setting OKRs for the quarter in alignment with the Company goals.
b. Constantly perform self review and Identify improvement areas
c. Seek timely assistance from Reporting Managers
d. Actively contribute on technical presentations, knowledge sharing, training initiatives, building POCs, regular salesforce release notes discussions and help in skill development of peer devs/sr. Devs
e. Become expert in USABILITY based design and development
7. Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
8. Obtain and maintain certifications related to Salesforce, nCino, vlocity, Mulesoft, Marketing Cloud.
Required Experience and Qualifications
● Required - Minimum 7 - 10 years experience in Software Development
● Required - Minimum 6 years experience with SFDC
● Required - Good in communication and interpersonal skills
● Required - Certified Salesforce - Platform Developer I
● Required - Certified Salesforce - Platform Developer II
● Required - Minimum Bachelor's Degree in Engineering or Science(Only Computers or Electronics & Telecommunications)
Mandatory Skills
● Custom Development :
○ Hands on experience with building Lightning Aura Components or Lightning Web Components.
○ Hands on experience with SOQL & SOSL, Apex Triggers, Batch Apex & Apex Schedulers.
○ Hands on experience with Integrations.
● Administrative :
○ Good understanding & implementation of either of the below mentioned clouds:
■ Sales Cloud / Service Cloud / Community Cloud / Health Cloud / Financial Services Cloud
○ Security Model, Data Modelling, Automations like Workflow, Visual Flows, Process BuildersPreferred Qualifications
● Certified nCino Advanced Commercial/Retail Developer
● Certified vlocity Developer
● Certified Mulesoft Developer Certified - Level 1
● Certified Marketing Cloud Email Specialist/Developer
Benefits
Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered
company.
Job Type: Full-time(Flexible with Remote working, if outside Bangalore
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