Software Engineer

Job Title: Backend Engineer - NodeJS, NestJS, and Python

Location: Hybrid weekly ⅔ days WFO (Bengaluru- India)

About the role:

We are looking for a skilled and passionate Senior Backend Developer to join our dynamic team. The ideal candidate should have strong experience in Node.js and NestJS, along with a solid understanding of database management, query optimization, and microservices architecture. As a backend developer, you will be responsible for developing and maintaining scalable backend systems, building robust APIs, integrating databases, and working closely with frontend and DevOps teams to deliver high-quality software solutions.

What You'll Do 🛠️ 

• Design, develop, and maintain server-side logic using Node.js, NestJS, and Python.
• Develop and integrate RESTful APIs and microservices to support scalable systems.
• Work with NoSQL and SQL databases (e.g., MongoDB, PostgreSQL, MySQL) to create and manage schemas, write complex queries, and optimize performance.
• Collaborate with cross-functional teams including frontend, DevOps, and QA.
• Ensure code quality, maintainability, and scalability through code reviews, testing, and documentation.
• Monitor and troubleshoot production systems, ensuring high availability and performance.
• Implement security and data protection best practices.

What You'll Bring 💼 

• 4 to 6 years of professional experience as a backend developer.
• Strong proficiency in Node.js and NestJS framework.
• Good hands-on experience with Python (Django/Flask experience is a plus).
• Solid understanding of relational and non-relational databases.
• Proficient in writing complex NoSQL queries and SQL queries
• Experience with microservices architecture and distributed systems.
• Familiarity with version control systems like Git.
• Basic understanding of containerization (e.g., Docker) and cloud services is a plus.
• Excellent problem-solving skills and a collaborative mindset.

Bonus Points ➕ 

• Experience with CI/CD pipelines.
• Exposure to cloud platforms like AWS, GCP or Azure.
• Familiarity with event-driven architecture or message brokers (MQTT, Kafka, RabbitMQ)

Why this role matters

You will help build the company from the ground up—shaping our culture and having an impact from Day 1 as part of the foundational team.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Key Responsibilities:

·      Design, develop, and maintain high-quality, scalable software solutions

·      Work extensively with AWS Serverless services such as Lambda, API Gateway, and DynamoDB

·      Implement and optimize Elasticsearch for search and analytics

·      Build backend services using NodeJS and develop front-end applications using Angular

·      Design and develop robust REST APIs with a solid understanding of web services

·      Write clean, efficient, and maintainable code in JavaScript and TypeScript

·      Troubleshoot, debug, and resolve performance issues in complex systems

·      Collaborate with cross-functional teams to deliver robust, end-to-end software solutions

Required Skills & Qualifications:

·      Bachelor’s degree in Computer Science or a related field

·      8+ years of experience in software development

·      Strong hands-on expertise in AWS Serverless (Lambda, API Gateway, DynamoDB) or .NET with SQL

·      Experience with Elasticsearch for efficient data retrieval and indexing

·      Proficiency in NodeJS, Angular, JavaScript, and TypeScript

·      Solid understanding of REST APIs and web services

·      Strong UI development skills with CSS

·      Proven experience designing solutions for complex technical requirements

·      Excellent debugging, analytical, and problem-solving abilities