Sales Account Executive (US Market Top b2b saas company only

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Role Overview

We are looking for a Senior Full Stack Developer to build and scale our fintech platform. You will own the entire lifecycle of our financial products, from designing high-performance relational schemas in PostgreSQL to building interactive dashboards in React.

Key Responsibilities

• Full Stack Development: Build and maintain end-to-end features using the PERN stack

(PostgreSQL, Express.js, React, Node.js).

• Database Optimization: Design complex relational models and optimize SQL queries to

handle high-volume financial data and audit trails.

• Security & Compliance: Implement rigorous security measures (e.g., JWT, OAuth, data

encryption) and ensure the platform adheres to fintech standards like PCI-DSS.

• API Architecture: Develop robust RESTful APIs to integrate with third-party banking APIs,

payment processors (Stripe/Plaid), and KYC providers.

Technical Requirements

• Front-end: Advanced proficiency in React.js (Hooks, Context API, Redux or TanStack Query)

and modern CSS (Tailwind/Styled Components).

• Back-end: Expert-level Node.js and Express.js experience, with a focus on asynchronous

programming and secure API design.

• Database: Deep knowledge of PostgreSQL (complex joins, indexing, triggers, and

migrations).

Additional skills

• Understanding of Event-Driven Architecture (using AWS SQS/SNS or Kafka).

• Familiarity with SOC2 or ISO 27001 compliance frameworks.

• Cloud (AWS): Proven experience with:

• RDS/Aurora for managed databases.
• IAM for secure access management.
• AWS Lambda & API Gateway for serverless architecture.
• CloudWatch for monitoring and alerting.

• Tools: Git, Docker, and experience with CI/CD workflows.

About US

RJ Fintech Solutions Pvt. Ltd. is a high-growth fintech startup on a mission to automate business financial operations. In a world where financial systems are often slow and opaque, we are building the "missing link"—a secure, transparent, and lightning-fast platform that puts banking and compliance first for various corporates.

We are not just another financial app; we are an engineering-first company. We believe that elegant code and robust architecture are the foundations of trust. By leveraging the PERN stack and AWS cloud-native infrastructure, we are replacing legacy complexity with modern, scalable solutions.

Why Work With Us?

1. Build the Foundation, Not Just Features

You won't be a small cog in a massive machine. As an early member of our engineering team, you will help define our technical architecture, choose our libraries, and set the coding standards for everyone who follows. Your fingerprints will be on the core DNA of our product.

2. Solve Problems That Matter

Fintech is one of the few industries where code has a direct, measurable impact on people's lives.

Whether we are [e.g., simplifying cross-border payments, democratizing investment, or building the next generation of credit], you will be solving high-stakes challenges around security, trust, and financial inclusion.

Job Summary

We are looking for a reliable and organized Admin Executive to handle day-to-day administrative operations and ensure smooth functioning of the office. The ideal candidate should be detail-oriented, proactive, and capable of managing multiple tasks efficiently.

Key Responsibilities

• Manage daily office operations and administrative tasks
• Maintain office records, files, and documentation (physical & digital)
• Coordinate with vendors for office supplies, maintenance, and services
• Handle incoming calls, emails, and correspondence
• Assist HR with attendance, leave records, onboarding documentation
• Support finance team with bill tracking, invoices, and expense records
• Schedule meetings, manage calendars, and arrange travel if required
• Ensure office policies and procedures are followed
• Maintain cleanliness, safety, and discipline within the office
• Act as a point of contact between management and staff for admin matters

Required Skills & Qualifications

• Bachelor’s degree in any discipline
• Strong organizational and multitasking abilities
• Problem-solving mindset and attention to detail

Strong Product Designer, with focus on B2C Products

Mandatory (Experience 1): Must have 3+ YOE in Product Design (both UI and UX) for high-traffic B2C Products

Mandatory (Skills 1): Must have strong knowlege and experience of design with Ai tools(Figma Cloud, Chatgpt)

Mandatory (Portfolio) - Must have strong product design portfolio of Good B2C Products

Mandatory (Company): B2C Products only

Mandatory (Location): Candidates from Mumbai only

Preferred

Preferred (Education): Graduate from Tier-1 colleges (IIT, NID, NIFT, BITS etc)

Preferred (Skills 1): Experience in subscription-based or marketplace products, CRO, and international market localization

Preferred (Skills 2): Exposure to AI-powered personalization and recommendation systems

Preferred Companies

Nykaa, Tata Cliq, Pepperfry, Bookmyshow, Pharmeasy, Purplle.com, Ketto, Dream11 Coindcx, Upstox

Job Summary:

We are seeking a highly motivated Sales Associate to join our growing team in Chennai. As a Sales Associate, you will play a pivotal role in driving sales growth and establishing strong relationships with clients. The ideal candidate is a proactive and results-oriented individual with excellent communication and interpersonal skills.

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

• Maintain UNIX/Linux Operating System
• Create and maintain environment for running batch jobs associated with daily batch cycle and batch reporting subsystem
• Work with LAN/Network personnel to ensure compatibility with LAN applications and peripheral hardware to provide end users with reliable and stable working environment
• Support and maintain other vendor database software installed on the LAN servers
• Perform User Access Management.
• Experience supporting day-today administration functions including user account management and script creation
• Apply Patches and Upgrades as necessary. Perform tasks for Backup and Recovery Management including High Availability
• Install and configure storage arrays and allocate SAN and NAS storage to different OS platforms and/or administer ZFS storage pools, file system, snapshots, and clones.
• Experience in Linux hypervisors KVM, XEN.
• Good knowledge on open stack administration and service operations.
• Good experience on veritas net backup software.
• Strong experience in public clouds AWS, AZURE, GCP.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNM
• Good understanding on AWS outposts hybrid environment.
• Good experience in the windows server and OS side.
• Experience in Monitoring platforms like Zabbix, ELK, Grafana.
• Troubleshoot Hardware Issues, Installation, and testing of computer peripherals
• Perform/Implement Security Monitoring and audit to identify any possible security intrusions or breaches.
• Collaborate with other teams and team members to develop automation strategies and deployment processes

Qualifications:

1. Degree in Computer Science, Computer Engineer, or other related courses
2. Minimum of 10 years’ experience
3. In-depth knowledge of Linux: RedHat, CentOS, Debian, etc.
4. In-depth knowledge in Linux virtualization
5. good knowledge of UNIX and LINUX Operating systems, file systems, storage environments, and networking protocols
6. Knowledgeable in Unix, Linux, Unix, Linux shell scripting. Practical scripting skills in Shell, PERL, Batch, Python
7. good DBA skills MySQL, MariaDB, PostgreSQL, Timescale, MongoDB
8. Basic Messaging and Collaboration concepts and tools, Server Virtualization
9. Practical understanding of Networking - routing, subnets, UDP, TCP, IP, and VLANs
10. Backup and Storage Management (Netback up mandatory).
11. Familiar and can identify or interpret crash dump files and core dump files and monitor System Logs

DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in working with cloud technologies, set up efficient deployment processes, and are motivated to work with diverse and talented teams, we’d like to meet you.

Ultimately, you will execute and automate operational processes fast, accurately, and securely.

Skills and Experience

• 4+ years of experience in building infrastructure experience with Cloud Providers ( AWS, Azure, GCP)

• Experience in deploying containerized applications build on NodeJS/PHP/Python to kubernetes cluster.

• Experience in monitoring production workload with relevant metrics and dashboards.

• Experience in writing automation scripts using Shell, Python, Terraform, etc.

• Experience in following security practices while setting up the infrastructure. 

• Self-motivated, able, and willing to help where help is needed

• Able to build relationships, be culturally sensitive, have goal alignment, have learning agility  

Roles and Responsibilities

• Manage various resources across different cloud providers. (Azure, AWS, and GCP)

• Monitor and optimize infrastructure cost.

• Manage various kubernetes clusters with appropriate monitoring and alerting setup.

• Build CI/CD pipelines to orchestrate provisioning and deployment of various services into kubernetes infrastructure.

• Work closely with the development team on upcoming features to determine the correct infrastructure and related tools.

• Assist the support team with escalated customer issues.

• Develop, improve, and thoroughly document operational practices and procedures. 

• Responsible for setting up good security practices across various clouds.

• Manage and support delivery of key corporate projects on crèche benefit
• Manage the corporate relationships for clients for whom we manage the annual childcare benefit
• Create and maintain systematic corporate MIS (leads, pipeline, hot conversations) to support in business development
• Reach out to new corporates with ProEves services, support in conducting corporate surveys on childcare and maternity benefits
• Respond to queries of corporates who are looking for providing creche benefit to their employees. Understand their need, share ProEves proposal and follow up
• Liase with daycare partners in ensuring smooth childcare benefit for the client 
• Support the Management team in all corporate reach outs - mailers, events, meetings