SEO Analyst

Customer care executives manage all customer interactions via multiple channels like phone calls, emails, live chats, social media etc. They respond to varied customer queries and requests related to orders, payments, product features, technical issues etc

#HiringAlert

We are looking "SAP PMO" for Reputed Client @ Permanent Role

Experience: 10 + Years

Skills :

•Min 2 years of experience in PMO

•Good in communication skills and reporting skills

•Knowledge on SAP and high-level Process

•Knowledge on finance process

•Knowledge on Project execution Process

•Should be willing to travel and should be committed

•Activate Methodology

•S4HANA Experience

•Client/Onsite Experience

•Onsite Travel Interest

Location : Remote

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

Location

Onsite. Gurugram.

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

What do you need to ace your role?

• Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
• Act as a techno-functional consultant and provide recommendations on process
• Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with WoCo
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
• Excellent communication and presentation skills.
• Excellent relationship-building skills
• Be a cultural champion and energy driver

Requirements

• 2-4 years of experience in Customer Success in SaaS
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python, Power BI will be a plus
• This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
• We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

Responsible for regularly generate and analyse Inventory reports for the assigned site location, Support site Finance team on analysis of Cost of Raw Materials and Production, Inventory Variance analysis, updating of valuation class, Create and Archive Monthly Journal Entries. Analysis of inventory transactions to ensure integrity of inventory value, COGS, and inventory adjustments & provisioning, purchase price variance, to ensure accurate financial reporting of inventory.

Communication and (internal) stakeholder management with higher management levels within the Global Teva organization is required in this process.

KEY RESPONSIBILITIES

• Technical/functional knowledge in Inventory Accounting, Closing and inventory reporting
• Preparation of Journal Entries & Supporting schedule
• Perform Monthly and quarterly inventory close activities of multiple entities
• Analysis of the inventory and variances per legal entities, obtain explanation on deviations and prepare a summarized reporting on a monthly basis within scheduled time
• Preparation & clearance of reconciling items of account reconciliations
• Hands on experience in submission of trial balance in HFM
• Hands on experience in Inventory analysis support site Finance leaders
• Identify & drive standardization opportunities in processes and tasks across the team

• Support of external and internal audit requests by providing inventory analyses
• Management of day-to-day operations relating to inventory accounting & analysis

• Ensuring that accounting books and records comply with accounting policies and regulations
• Provide supporting documents and explanations for all internal and external audit as and when required

Participate in ad-hoc activities and projects

SKILLS/QUALIFICATIONS:

• University education in Accounting or Finance required
• ICWA / CA / MBA
• Minimum experience of 4+ years of inventory accounting & reporting experience
• Preferably familiar with USGAAP

• Working knowledge of internal controls
• Good working knowledge of SAP
• Good analytical skills and have hands on experience on inventory working & analysis

• Fluent verbal and written communication in English

• Experience in a multinational firm or within a GBS (Global Business Service) is preferred

• Hands-on and proactive; strong organizational skills

• Accustomed to working with deadlines, in a dynamic environment

• Results driven and service oriented to internal and external customers
• Excellent collaboration with colleagues within the local organization and with the colleagues of the global business service to support the overall Finance department’s goals and objectives
• Flexible and able to work in a changing environment

• Strong focus on improvement opportunities
• Want to work in a new (to be) established team
• Process documentations and certifications – will have to ensure that all process are appropriately documented and periodically certified by team members on regular basis
• The individuals must have hands on experience in preparing process flows

• Responsible for Verification Strategy, Infrastructure, Planning and Execution (Manual and Automation)
• Participate in requirements, architecture, and design reviews to come up with an appropriate test strategy.
• Author Review & execute automated tests.
• Maintenance of Automation Test Cases / Frameworks
• Excellent communication skills, ability to quickly make and influence technical decisions as part of the product development, and drive open issues to a successful closure
• Drive continuous integration by development and automated execution of verification & validation tests.
• Provide estimates of detailed level project-related verification activities.
• Understand and manage integration points with other systems that interface with your applications

Qualifications

• Bachelor’s degree in Computer Science or master’s degree in Software Engineering or Information Science/Technology or a related field with 4-8 years experience.
• 4+ years of experience in testing enterprise and web applications.
• Experience with object-oriented programming languages like Java.
• 4+ years of experience in working with automated tools like Selenium.
• Experience in developing different automation framework architecture, API automated tools
• Hands-on in javascript.
• Experience in writing complex SQL queries and PL/SQL knowledge.
• Familiarity with SCRUM/AGILE software development lifecycle (requirements, design, code, test)
• Ability to work with cross-functional and remote teams.

Good to Have

• Azure Cloud Dev ops experience
• Working experience on source control systems (e.g. Git)