Digital Marketer

About EasyEcom

EasyEcom is a multi-product ecommerce operations platform for brands and 3PLs, spanning order and inventory management, warehouse operations, and built-in reconciliation and accounting, the capability that sets us apart from pure WMS platforms. We power 1,800+ brands and 3PLs across 12+ countries, with 455+ integrations, 5B+ orders processed, and $8.1B in GMV flowing through the platform at 99.9% uptime. Customers include Borosil, Relaxo, Swiss Military, and Kimirica, across North America, Europe, MENA, and Southeast Asia. We are backed by IndiaMART, and we are still building fast.

Roles and Responsibilities

● Manage the end-to-end onboarding journey for new clients.

● Understand customer business requirements and configure the platform accordingly.

● Conduct product demonstrations, onboarding sessions(configurations, integrations etc), and user training.

● Guide clients through implementation and ensure timely go-live.

● Resolve client queries and coordinate with the Internal teams whenever required.

● Build strong relationships with clients and ensure a positive onboarding experience.

● Track onboarding milestones and maintain accurate implementation documentation.

● Identify process improvements and share client feedback with internal teams.

● Ensure customers are confident using the platform before transitioning them to the Customer Success team.

● Travel across India as and when required for implementation and client meetings.

Preferred Qualifications

● Bachelor's degree in Business, Engineering, IT, or a related discipline. ● Prior experience with SaaS products, ERP, OMS, WMS, or eCommerce platforms will be an added advantage.

● Knowledge of marketplaces such as Amazon, Flipkart, Myntra, Shopify, or similar ecosystems is a plus.

Mobile QA Engineer:

Location: Bangalore WFO

Notice: 0 to 15 days (Immediate joiners preferred)

As an Intermediate Mobile QA Engineer, you will play a vital role in ensuring the quality, reliability, and performance of AI-powered mobile applications across iOS and Android platforms. Your responsibilities will include:

• Conduct comprehensive manual testing of the LifeSaver mobile application across iOS and Android devices to understand system behavior, identify edge cases, and uncover potential risks.
• Work across diverse environments and device types, including native mobile applications, web platforms, backend systems, and data-driven integrations.
• Evaluate AI-powered workflows and autonomous agents, focusing on accuracy, consistency, reliability, and user trust rather than strictly deterministic results.
• Utilize exploratory testing and risk-based testing methodologies to assess probabilistic behavior, failure scenarios, and mobile-specific challenges such as connectivity changes, permissions, push notifications, location services, and background/foreground transitions.
• Design, develop, and maintain automated tests across UI, API, and service layers using modern testing tools and frameworks such as BrowserStack, Atlassian, and Playwright.
• Continuously improve mobile test automation frameworks, testing standards, and quality assurance best practices.
• Define and implement effective testing strategies for complex, multi-step workflows that combine traditional business logic with AI-driven functionality.
• Validate application behavior across multiple devices, operating system versions, screen resolutions, and manufacturers while supporting configuration-driven and AI-assisted use cases.
• Assess mobile application performance under real-world conditions, including battery usage, memory consumption, storage constraints, and fluctuating network environments.
• Collaborate closely with Engineering, Product Management, and Platform teams to improve testability, identify risks, and establish quality expectations.
• Participate in defect triage, root cause analysis, and issue resolution, particularly for device-specific, intermittent, or non-deterministic defects.
• Integrate both manual and automated mobile testing into CI/CD pipelines using simulators, emulators, and physical device farms to support high-quality releases.

Required Qualifications

To thrive in this role, you should possess the following skills and experience:

• 4+ years of experience in Software Quality Assurance (QA) with a strong emphasis on mobile testing, test automation, and exploratory testing.
• Proven expertise in manual testing of complex mobile applications and workflows on both iOS and Android platforms.
• Hands-on experience testing AI-powered applications, intelligent workflows, or systems with probabilistic behavior.
• Strong understanding of mobile testing concepts, including device fragmentation, OS compatibility, application permissions, network connectivity states, and background/foreground behavior.
• Experience applying exploratory, risk-based, and system-level testing approaches to identify quality risks effectively.
• Ability to evaluate AI-driven outcomes based on correctness, consistency, reliability, and user confidence rather than traditional pass/fail criteria.
• Practical experience testing both mobile applications and their associated APIs.
• Familiarity with cloud-based testing and device farm solutions such as BrowserStack, Sauce Labs, or Firebase Test Lab.
• Knowledge of CI/CD pipelines, automated test execution, and modern software delivery practices.
• Strong analytical thinking and problem-solving skills, with the ability to identify subtle defects and edge-case scenarios.
• Excellent communication skills with the ability to clearly articulate testing risks, uncertainties, and quality assessments to product and engineering teams.
• Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience.
• Experience in mobile performance testing, accessibility testing, or security testing is considered an added advantage.

Technology Stack

Mobile Platforms & Development Tools

• iOS Operating System
• Android Operating System
• Xcode
• Android Studio
• Atlassian Suite

Test Automation & Quality Assurance

• Playwright
• BrowserStack
• Sauce Labs
• Firebase Test Lab
• API Testing Tools
• Performance Testing Tools
• Modern Test Automation Frameworks

DevOps & Continuous Delivery

• CI/CD Pipelines
• Automated Test Execution
• Device Farms
• Mobile Simulators & Emulators
• Physical Device Testing

We are looking for a skilled Oracle Developer with strong expertise in PL/SQL development and database management. The ideal candidate will be responsible for designing, developing, optimizing, and maintaining robust Oracle database solutions to support business applications and operations.

Key Responsibilities

Design, develop, test, and maintain robust PL/SQL code including stored procedures, functions, packages, triggers, and views.

Participate in database design and development activities ensuring efficient database structure and performance.

Optimize SQL queries and PL/SQL code for maximum efficiency and performance.

Identify, troubleshoot, and resolve database performance issues.

Develop and implement data migration, transformation, and ETL processes using Oracle tools and PL/SQL scripts.

Provide support for existing database applications and resolve issues within defined SLAs.

Collaborate with application developers, business analysts, and stakeholders to understand business requirements and translate them into technical solutions.

Maintain proper documentation for database designs, code, and technical processes.

Follow best practices in database development including code reviews, version control, and coding standards.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.

3–5 years of hands-on experience as an Oracle Developer.

Strong expertise in Oracle PL/SQL development.

Experience in writing complex stored procedures, functions, packages, and triggers.

Strong understanding of database schema design, tables, views, indexes, and constraints.

Experience with data migration, ETL processes, and data transformation.

Knowledge of Oracle backup and recovery techniques including RMAN.

Strong analytical and problem-solving skills.

Good communication and collaboration abilities.

Ability to work independently and manage multiple tasks effectively.

Preferred Skills

Experience working in performance tuning and query optimization.

Familiarity with version control and development best practices.

Exposure to Oracle tools and enterprise database environments.

Why Join Us?

Opportunity to work on enterprise-grade Oracle database solutions.

Collaborative and growth-oriented work environment.

Exposure to challenging projects and modern database practices.

Role Summary

The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.

Key Responsibilities

• Oversee day-to-day production support activities across projects or client accounts
• Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
• Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
• Maintain support records, trackers, and operational documentation
• Support business users with system-related requests, user access coordination, and issue follow-up where needed
• Manage the complete lifecycle of change requests from requirement gathering to closure
• Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
• Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
• Coordinate production deployments involving application and database changes
• Support release planning, deployment communication, release notes, and post-release follow-up
• Act as the primary coordination point between clients, business teams, and delivery teams
• Lead or support review meetings, status calls, follow-ups, and issue discussions
• Provide regular updates on support status, change progress, risks, and delivery timelines
• Ensure adherence to internal processes, governance standards, and audit requirements
• Support compliance-related activities, reporting needs, and documentation for management or client review
• Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
• Track open items, pending approvals, delivery risks, and recurring support trends
• Support management with structured data for invoicing inputs, audit preparation, and operational analysis
• Contribute to process improvements that strengthen service quality, delivery control, and communication flow
• Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
• Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
• Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes

Required Skills / Knowledge

• Strong experience in application support, service delivery, change management, or technical project coordination
• Good understanding of incident management, service request handling, and change control processes
• Experience in production release coordination and deployment planning
• Strong stakeholder management and client communication skills
• Ability to work across business, technical, and operational teams
• Strong reporting, documentation, and follow-up discipline
• Familiarity with ticketing tools, release processes, and enterprise support environments
• Good analytical and problem-solving skills
• Ability to manage multiple priorities in a structured and calm manner
• Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
• Familiarity with cloud platforms such as AWS
• Basic working knowledge of Linux environments
• Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
• Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
• Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization

Preferred Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field
• 5+ years of relevant experience in service delivery, application support, or technical project management
• Experience in client-facing delivery environments
• Exposure to audit, compliance, or governance-heavy projects is an advantage
• Experience in the Energy sector and/or Ecommerce will be an added advantage

• Strong UX Design / Product Design profile
• Mandatory - Minimum 9+ YOE in UX / Product Design
• Mandatory - Strong portfolio of UX / Product Design works,
• Team handling of UX designers and project management
• Mandatory - Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)
• Mandatory - Should NOT have more than 12 Years of Total Experience

Strong Head of Engineering / Engineering Director / VP Engineering Profiles.

Mandatory (Experience 1): Must have minimum 15+ years of overall experience in software engineering roles

Mandatory (Experience 2): Must have minimum 8+ years of experience in senior engineering leadership roles (Head of Engineering, Director, Engineering Manager, or equivalent)

Mandatory (Experience 3): Must have strong hands-on proficiency in .NET, Python, and Node.js, with the ability to guide teams on coding standards and best practices

Mandatory (Experience 4): Must have solid experience working with relational and NoSQL databases, specifically PostgreSQL and MongoDB

Mandatory (Experience 5): Must have strong understanding of system architecture principles, scalable system design, and hands-on experience with design patterns such as DDD and CQRS

Mandatory (Experience 6): Must have hands-on experience building and scaling cloud-native microservices, preferably on Azure, with strong exposure to Docker and Kubernetes

Mandatory (Experience 7): Must have proven experience building, mentoring, and scaling high-performing engineering teams across ERP, POS, and Integration platforms

Mandatory (Experience 8): Must have ownership of end-to-end product delivery, including planning, execution, release management, and production readiness for SaaS

Mandatory (Note): Candidate should be from Kolkata or neayby states, Do ensure their willingness to relocate if they are not from Kolkata

Preferred

Job Description: 

• 4+ years of experience in a Data Engineer role,
• Experience with object-oriented/object function scripting languages: Python, Scala, Golang, Java, etc.
• Experience with Big data tools such as Spark, Hadoop/ Kafka/ Airflow/Hive
• Experience with Streaming data: Spark/Kinesis/Kafka/Pubsub/Event Hub
• Experience with GCP/Azure data factory/AWS
• Strong in SQL Scripting
• Experience with ETL tools
• Knowledge of Snowflake Data Warehouse
• Knowledge of Orchestration frameworks: Airflow/Luig
• Good to have knowledge of Data Quality Management frameworks
• Good to have knowledge of Master Data Management
• Self-learning abilities are a must
• Familiarity with upcoming new technologies is a strong plus.
• Should have a bachelor's degree in big data analytics, computer engineering, or a related field

Personal Competency:

• Strong communication skills is a MUST
• Self-motivated, detail-oriented
• Strong organizational skills
• Ability to prioritize workloads and meet deadlines

Senior Data Analyst

Experience: 8+ Years

Work Mode: Remote Full Time

Responsibilities:

• Analyze large datasets to uncover trends, patterns, and insights to support business goals.

• Design, develop, and manage interactive dashboards and reports using Power BI.

• Utilize DAX and SQL for advanced data querying and data modeling.

• Create and manage complex SQL queries for data extraction, transformation, and loading processes.

• Collaborate with cross-functional teams to understand data requirements and translate them into actionable solutions.

• Maintain data accuracy and integrity across projects, ensuring reliable data-driven insights.

• Present findings to stakeholders, translating complex data insights into simple, actionable business recommendations.

Skills:

Power BI, DAX (Data Analysis Expressions), SQL, Data Modeling, Python

Preferred Skills:

• Machine Learning: Exposure to machine learning models and their integration within analytical solutions.

• Microsoft Fabric: Familiarity with Microsoft Fabric for enhanced data integration and management.

Key Responsibilities:

Responsible for ensuring the quality of Salesforce platform, through the creating of test plans, test cases, scenarios, scripts, and procedures for new features, bugs, and enhancements. Ensure the successful deployment of projects by defining and implementing end-to-end product test strategies.

Analyzes functional and technical requirements and translate them into manual test scenarios.

Communicate with AQA Engineers to make our e2e-scenarios automated

Participate in scrum team activities and be the voice of quality in your team

Collaborate with other teams, product office, support team and release managers.

Required Skills:

2+ years as a QA Engineer/Tester (Relevant experience including salesforce)

Knowledge of the Agile SDLC utilizing JIRA

Experience creating/updating and maintaining manual test cases, test plans, and test suites

Experience with test case management tools as well as maintaining test cases outside of tools

Familiar with bug tracking tools and creating bug reports

Experience troubleshooting and reproducing issues and defects

Experience testing web service APIs and using API testing tools such as Postman

Will be great to see:

Experience with Salesforce Sales Cloud or SF certification

Experience with SQL and query writing

Comfortable with automated testing tools (Selenium)

Experience with Java

Knowledge of Apex Jav