Content Marketer

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

GL, AR, Expenses. May need Cash Management if it becomes in scope.

Load Rapid Implementation spreadsheet, GL Allocations, Journal, AP, Expense approval workflow & SLA configs

POSITION SUMMARY:

Should have completed minimum TWO end-to-end Fusion Finance implementation, up-gradation, lift & shift and support projects experience,

  Experience in Oracle Cloud (Fusion) Financials Functional in GL, AP, AR, FA, Cash Management, FAH, Intercompany, Expenses Management, RMCS, Procurement modules,

  Should understand business requirements, fit-gap analysis, and preparation of functional design documents,

  Should be able to manage the Finance track independently, interact with clients, conduct business requirements and training sessions, etc,

  Should conduct CRP, UAT & SIT sessions with clients/stakeholders,

  Experience in implementing financials cloud, configuring workflows, issue resolution and customization across all finance modules,

  Solid understanding of Enterprises Structure, COA, Structure, and Hierarchies, Flex fields, extensions set up in Fusion Financials,

  Experience in working with Oracle support for various issue resolutions,

  Experience in various financial data upload/migration technique (FBDI & ADFDi) and related issue resolutions,

  Reporting (Financial Reporting Studio (FRS), SmartView, OTBI),

  Experience in supporting Period closure activities,

  Knowledge on tax (Withholding and Transaction tax) setups,

  Experience in reconciliation financial data between GL and Subledger modules,

  High-level Knowledge of end-to-end integrations of Financials modules with other modules like Projects/Procurement/SCM/HCM,

  High-level Knowledge of other fusion modules (SCM or PPM) functionality is a plus,

  Should have excellent communication and presentation, strong analytical and problem-solving skills.

  Qualifications

  Graduation from a reputed institute,

  CA/CWA/CA-Inter or MBA will be an added advantage,

  Oracle fusion certifications will be an added advantage,

JOB DESCRIPTION:

• The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions.
• May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm.
• The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages.
• Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

RESPONSIBILITIES:

• Lead technical processes and designs considering reliability, data integrity, maintainability, reuse, extensibility, usability, and scalability.
• Review code of development team to ensure quality and adherence to best practices and standards.
• Mentor junior developers to develop their skills and build strong talent.
• Collaborate with Infrastructure partners to identify and deploy optimal hosting environments.
• Define scalability and performance criteria for assigned applications.
• Ensure application meets the performance, privacy, and security requirements.
• Verify test plans to ensure compliance with performance and security requirements.
• Support business and technical presentations in relation to technology platforms and business solutions.
• Mitigate risk by following established procedures and monitoring controls.
• Help develop solutions that balance cost and delivery while meeting business requirements.
• implement technology-specific best practices that are consistent with corporate standards.
• Partner with cross-functional teams to ensure the success of product strategy and project deliverables.
• Manage the software development process.
• Drive new technical and business process improvements.
• Estimate total costs of modules/projects covering both hours and expense.
• Research and evaluate specific technologies, and applications, and contributes to the solution design.
• Construct application Architecture encompassing end-to-end designs.
• Mitigates risk by following established procedures and monitoring controls, spotting key errors, and demonstrating strong ethical behavior.

QUALIFICATIONS:

• Bachelor's degree required with Masters, or equivalent experience preferred
• Minimum of 7 years of related experience.
• 7+ Years of Active Development Experience/ Expertise in Java/J2EE Based Applications proven ability with Hibernate, JPA, Spring, Spring MVC
• Exposure to XML/XSD, JSON and similar data presentation components
• Familiarity with Microservices based architecture and distributed systems.
• Ability to develop and work with REST APIs using Spring Boot framework.
• Knowledge of IBM MQ and messaging protocols such as JMS
• Understanding of Unix/Linux OS including shell scripting
• Strong database and PL/SQL skills
• Experience with CI/CD technologies like GIT, Jenkins, JoCoCo and Maven
• Experience with UI frameworks - Angular, NodeJS and NPM is a plus
• Experience with CSS, HTML, JavaScript, and similar UI frameworks (jQuery, React Angular) is a plus
• Familiarity with Agile development methodology

Job Title: Software Developer - CRM and Integrations

Why join us:

AVN Arogya, an Ayurvedic company established in 1930, is currently managed by the 4th generation of the founding family. Our mission is to take Ayurveda to the masses by leveraging cutting-edge technology. We are looking for a talented and driven Software Developer to join our team in Madurai, Tamil Nadu, India. This role has high potential and could lead to a leadership position within our tech team.

Primary Responsibilities:

1.     Create and manage workflows and automations in Zoho CRM

a.     Develop and implement workflows to streamline sales processes.

b.     Automate repetitive tasks to increase efficiency.

c.     Create custom functions and scripts for advanced automation needs.

2.     Manage users and access controls in the CRM

a.     Configure and maintain user roles and permissions.

b.     Monitor and update access controls as needed.

c.     Ensure data security and compliance with company policies.

3.     Integrate CRM with other related software

a.     Set up and maintain integrations with Exotel, Zoho Forms, Gallabox, and other tools.

b.     Troubleshoot and resolve integration issues.

c.     Ensure seamless data flow between systems.

4.     Configure apps and workflows in cloud telephony and WhatsApp chatbot

a.     Set up and customize cloud telephony systems and WhatsApp chatbots.

b.     Create workflows to meet business needs.

c.     Monitor and optimize configurations for performance.

5.     Configure WhatsApp sales/marketing campaigns

a.     Implement sales and marketing campaigns on WhatsApp.

b.     Ensure alignment with provided content and strategy.

c.     Monitor and report on campaign performance.

6.     Create forms, reports, and dashboards

a.     Design and develop forms to capture data using Google Forms and Zoho Forms.

b.     Generate reports and dashboards from form entries for management review.

c.     Create and maintain apps using Google Appsheets for inter-departmental use cases.

Educational Qualifications and Experience:

1.     Bachelor’s degree in computer science, Information Technology, or a related field.

2.     Preferred: Master’s degree in computer science, Information Technology, or a related field.

3.     Minimum of 3-5 years of experience working as a software developer. Experience with CRM Software such as Zoho or Salesforce is an added bonus.

4.     Proven experience in handling APIs to integrating between software and tools.

5.     Experience in programming languages such as JavaScript, Python, or similar.

Skills Required:

1.     Strong programming skills in languages such as JavaScript, Python, or similar.

2.     Ability to troubleshoot and resolve technical issues promptly.

3.     Strong project management and organizational skills.

4.     Excellent communication and collaboration skills.

Optional but Preferred Skills (can be trained):

5.     Proficiency in Zoho CRM, including workflow automation and custom functions.

6.     Experience with integration tools and APIs, especially for Exotel, Zoho Forms, and WhatsApp chatbots.

7.     In-depth understanding of CRM systems, specifically Zoho CRM.

8.     Knowledge of cloud telephony systems and how they integrate with CRMs.

9.     Familiarity with marketing automation tools and strategies.

10. Knowledge of software development best practices and lifecycle.

11. Awareness of current trends and advancements in CRM technologies and integrations.

12. Experience with Google Forms, Zoho Forms, and Google Appsheets for creating forms, reports, and apps.

Job Description:

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation

• 3 to 5 years of experience in UI Development and hands on experience on Angular2 or Angular 2+, Node etc.
• Exposure to cross browser compatibility issues, SCSS as the CSS macro-processor, sprites etc.
• Experience with Jira, SVN, Git will be added advantage
• Passionate and eager to learn new technologies
• Intimately knowledgeable about all things web and mobile
• Demo able portfolio on website or GitHub will be given preference
• Must have knowledge on Java script, jQuery, ECMAScript
• Strong proficiency in JavaScript (ES6) or TypeScript
• Familiarities with modern JavaScript tools, like npm and webpack
• Excellent technical design, problem solving and debugging skills.
• Experience building JavaScript/CSS Frameworks or shared component libraries used in large scale production websites.
• Understands frontend software design patterns (e.g. asynchronicity, data binding, modules, objects, promises).
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Working with MVVM, MVP, MVC patterns

Requirements

• Convert design to Angular 5 components
• Use SCSS as the CSS macroprocessor
• Integrate the Angular services with APIs from the backend team
• Implement UI development best practices to write optimized and non-buggy code
• Work in Agile environment with sprint releases ranging from 2 to 4 weeks
• Feasibility study of requirement and suggest multiple approaches for a problem after sufficient RnD
• Keep abreast with trending recent UI tools, technologies, plugins and software in the industry
• “Roll-up your sleeves” attitude to get things done
• Test your screens using a tool for all browsers and resolution compatibility
• Handle and track tasks assigned using Agile methodology
• Strong commitment towards quality and schedule.
• Cross team coordination

Perks

• Best hardware and software to help you get the job done in the best way possible
• Remote office allowance to support you regardless of where you work
• Learning and development allowance to help you grow your career
• Flexible leave policy to give you more control over your time.
• Health insurance for your family and you to keep you well.

Required experience and skills

• Bachelors degree in Computer Science and Engineering. Bonus: Masters degree.9+ years of total full-time work experience, preferably shipping SaaS applications.
• Startup experience strongly desired.
• Played a pivotal role in scaling a company and led teams in an agile environment where iteration has led to perfection.
• Proven track record of on time project deliveries with balanced calls on technical designs and tech debt.
• Expert proficiency in:
• 1. Ruby, Ruby on Rails, Mysql, Linux, Git, AWS, CI/CD, NewRelic.
• 2. broad range of internet technologies and applications.
• 3. interacting, building, and improving the performance of systems end-to-end.
• 4. architecting/designing complex systems
• Strong collaborator and thought partner to Product team.Driven by outcomes more than output.
• Have led projects with small, dynamic, and fast-paced teams (3-5 engineers), with great flexility and adaptability on large projects, delegating working effectively.
• Viewed by the team as their evangelist, role model and bar raiser.
• Past teams and co-workers attest to your prowess & agility in building great products, and driving sound technical decision making.Mentored engineers within and outside own team.
• High on EQ, humility, curiosity and self drive.

Responsibilities

We use a rubric / career ladder as a framework to help our engineers grow in their careers. Please refer to the SDE IV section in the rubric (https://docs.google.com/spreadsheets/d/1z_51E1mZ3qf0MBuAyfHjKE1HN6h_yghAx2WMaB1z-Ms/edit?usp=sharing">click to view) to understand our expectations on your role and responsibilities.

Your responsibilities include:

• Leading completion and delivery of multiple concurrent projects with clear deliverable timelines and milestones
• Providing key input and guidance in helping to solve our most difficult and challenging issues, and providing recommendations for preventing or mitigating the effects of the issues in the future
• Identifying inconsistencies caused by lack of best practices and patterns, and proactively collaborate with the team to gather input to define and rollout new best practices
• Mentoring other engineers on increasing their impact both within and outside of their team, including identifying opportunities for them to do so
• Participate in shaping longer term technical and architectural goals in consideration of product/company strategy, organizational growth, scalability, security, and other factors

Intro

We are looking for an experienced Senior Software Engineer to join our team and drive the technology growth of our pay later platform. At Rely, we want passionate and talented individuals that want a challenge building the next generation payment products for Millennials across Asia. Together we will build the best products using amazing technology.

What will you do

• Design and implement business critical, high performance large scale services.
• Translate business requirements into scalable and extensible design.
• Coordinate with cross functional teams (Data, UX, QA etc.) on planning and execution.
• Continuously improve code quality, product execution and customer delight.
• Proactively manage stakeholder communication related to deliverables, risks, changes and dependencies.
• Building and managing automated build/test/deployment environments.
• Lead team members on functional and nonfunctional requirements and spread goals across the team.
  
  

What will you need

• 3+ years of hands-on experience with python and a backend framework (ideally django)
• 1+ years Hands-on experience working with Javascript and JS frameworks (Angular, React)
• Hands-on experience in designing, developing, testing and deploying applications large scale applications in any language or stack
• Experience working with high scale distributed systems.
• Practical knowledge of scalable software design.
• Good working knowledge of AWS
• Proficient with APIs, web protocols, OAuth, git.
• Ability to understand and implement Continuous Integration and Continuous Delivery.
• Well versed with Lean methodologies, TDD and Test Engineering and Automation.
• Ability to design and implement low latency RESTful services.
• Willingness to learn new languages and methodologies.

What would be a bonus

• Experience in production environments with large data sets
• Experience in scaling systems to millions of users.
• Work experience in a fast-growth startup
• Experience in DevOps tools but not limited to Docker, Kubernetes
• Experience in Gunicorn and Nginx