Content Marketer

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

We're Hiring for Project Engineer – BMS ( MNC Company )

Location: Pune

Experience: 3–4 Years

Qualification: Diploma / Degree in Engineering

Salary: As per Company Norms

Department: BMS (Building Management System)

About the Role

We are looking for an experienced Project Engineer – BMS to join our team in Pune. The role involves managing and coordinating BMS project execution and handover, ensuring projects are delivered as per approved drawings, specifications, quality standards and timelines.

Key Responsibilities

• Plan, schedule, coordinate and monitor assigned BMS engineering projects.
• Manage end-to-end project execution and handover activities.
• Review engineering tasks and initiate necessary corrective actions.
• Coordinate with subcontractors and ensure compliance with project quality requirements.
• Ensure availability of required equipment for BMS project execution.
• Coordinate with Electrical, QA/QC and EHS teams for safe and proper execution.
• Liaise with clients and consultants for BMS project activities.
• Monitor project progress and prepare status reports.
• Coordinate with the Project Manager for labour allocation and site requirements.
• Ensure execution is carried out as per approved drawings, specifications and quality standards.
• Support project completion and BMS handover activities.

Candidate Requirements

• 3–4 years of relevant experience in BMS project execution and handover.
• Diploma / Degree in Engineering.
• Hands-on experience in BMS site/project execution.
• Experience in client, consultant and subcontractor coordination.
• Good understanding of QA/QC and EHS requirements.
• Strong communication, coordination and project management skills.

Interested candidates can apply with their updated CV.

Greetings,

We are The Fortune Group, Fortune Properties has played a pivotal role in bringing hundreds of happy families to their dream home of our projects.
Currently we do have openings for SALES HEAD in our own company. we are looking for those who has  more than 3 years of experience in real estate industry and can sell villas for us .

• Sales Manager/ GM/ AVP

Below are the details.

1. Experience – 3- 20 years.
2. Excellent Communication Skills.
3. Location – Bangalore.
4. Basic knowledge of computer and Microsoft office is mandatory.

Responsibilities:

• Design, develop, and maintain scalable automation frameworks using Java, Selenium, TestNG, and Cucumber.
• Automate UI and API test cases for web applications and microservices.
• Validate message queues, data streams, and integrations using Apache Kafka.
• Participate in test planning, test case design, and peer reviews to ensure high-quality delivery.
• Collaborate with cross-functional teams, including development, DevOps, and product management.
• Monitor and maintain automated test suites and regression tests.
• Integrate test automation with CI/CD pipelines using tools like Jenkins.
• Analyze test results, log defects, and track them to closure.
• Contribute to the continuous improvement of QA processes, tools, and best practices.

Requirements:

• 5-8 years of strong hands-on experience in Automation Testing.
• Expertise in Java and solid understanding of Object-Oriented Programming.
• Proficiency in Selenium WebDriver, TestNG, and Cucumber.
• Experience working with Kafka for event-driven architecture testing.
• Solid understanding of API Testing (RestAssured or Postman).
• Familiarity with Git, Jenkins, Maven/Gradle, and CI/CD concepts.
• Good knowledge of Agile methodologies.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and documentation abilities.

Overview:

Join our team at YoHo Design as a Sales Associate and play a pivotal role in driving sales growth and enhancing customer satisfaction. As a Sales Associate, you will be responsible for providing exceptional service to clients, assisting them in selecting products and services that meet their interior design needs, and contributing to the overall success of our firm.

Key Responsibilities:

1. Customer Service: Provide exemplary customer service by greeting clients, assessing their needs, and guiding them through the selection process.

2. Product Knowledge: Develop a deep understanding of our products and services, including furniture, accessories, lighting, and design consultation services.

3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.

4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.

5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.

6. Order Management: Assist clients with placing orders, processing payments, and coordinating delivery and installation.

7. Merchandising: Maintain a clean and organized showroom environment, ensuring that products are properly displayed and inventory levels are monitored.

8. Administrative Tasks: Perform various administrative duties, such as maintaining client records, generating sales reports, and responding to inquiries via phone, email, or in person.

9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.

10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.

Must Have:

* Previous experience in retail sales, preferably within the interior design industry.

* Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.

* Passion for interior design and a keen eye for aesthetics.

* Proven track record of meeting or exceeding sales targets.

* Ability to multitask and prioritize tasks in a fast-paced environment.

* Proficiency in using computer software and point-of-sale systems.

* Flexibility to work weekends and evenings as needed.

* Complete Sales background with 2 years experience

Education:

Bachelor’s degree in interior design, marketing, business administration, or a related field preferred.

Job Description – Data Science  

Basic Qualification:

• ME/MS from premier institute with a background in Mechanical/Industrial/Chemical/Materials engineering.
• Strong Analytical skills and application of Statistical techniques to problem solving
• Expertise in algorithms, data structures and performance optimization techniques
• Proven track record of demonstrating end to end ownership involving taking an idea from incubator to market
•   Minimum years of experience in data analysis (2+), statistical analysis, data mining, algorithms for optimization.

Responsibilities

The Data Engineer/Analyst will

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
  
• Clear interaction with Business teams including product planning, sales, marketing, finance for defining the projects, objectives.
  
• Mine and analyze data from company databases to drive optimization and improvement of product and process development, marketing techniques and business strategies
  
• Coordinate with different R&D and Business teams to implement models and monitor outcomes.
  
• Mentor team members towards developing quick solutions for business impact.
  
• Skilled at all stages of the analysis process including defining key business questions, recommending measures, data sources, methodology and study design, dataset creation, analysis execution, interpretation and presentation and publication of results.
  

• 4+ years’ experience in MNC environment with projects involving ML, DL and/or DS
  
• Experience in Machine Learning, Data Mining or Machine Intelligence (Artificial Intelligence)
  
• Knowledge on Microsoft Azure will be desired.
  
• Expertise in machine learning such as Classification, Data/Text Mining, NLP, Image Processing, Decision Trees, Random Forest, Neural Networks, Deep Learning Algorithms
  
• Proficient in Python and its various libraries such as Numpy, MatPlotLib, Pandas
  
• Superior verbal and written communication skills, ability to convey rigorous mathematical concepts and considerations to Business Teams.
  
• Experience in infra development / building platforms is highly desired.
  
• A drive to learn and master new technologies and techniques.