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SAAS Support Engineer (WFO, Sanjay Nagar, Bangalore)
SAAS Support Engineer (WFO, Sanjay Nagar, Bangalore)
eShipz 's logo

SAAS Support Engineer (WFO, Sanjay Nagar, Bangalore)

HR eShipz's profile picture
Posted by HR eShipz
3 - 5 yrs
₹6L - ₹12L / yr
Bengaluru (Bangalore)
Skills
API
SQL
Integration

About Company:

eShipz: Simplifying Global Shipping for Businesses: eShipz is revolutionizing how businesses manage shipping processes with a platform offering seamless multi-carrier integration. Whether you're an e-commerce brand, manufacturer, or logistics provider, eShipz streamlines supply chains with real-time tracking, automated labels, cost-effective rates, and comprehensive reporting. The goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency, supported by an easy-to-use dashboard and dedicated customer support.


Role Description

We are looking for a Solution Engineer / Technical Support to join our team. In this role, you will provide technical assistance for customers—responding to customer inquiries via phone, email, chat, and web; diagnosing and analysing problems; working collaboratively with internal teams. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience.

Should be good at

  • Interfaces with customers at all stages of the problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
  • Coordinate with the Sales team to onboard any new customer, hand-hold them with various integrations.
  • Coordinate with the Product Management / Engineering team for customer reported queries.
  • Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex / escalated Customer issues.
  • Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.
  • Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)


What it takes

  • Fantastic Customer-focused service skills (Empathy-based listening, written and verbal skills).
  • Excellent Analytical & Technical Troubleshooting skills.
  • Interpersonal skills.
  • Presentation skill.
  • Great Team Player

Good to Have

Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerces.

Educational Qualification: - Graduate with basic technical knowledge.

Experience: - 3-5 years

Job Location: - Sanjaynagar, Bangalore.



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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About eShipz

Founded :
2019
Type :
Services
Size :
20-100
Stage :
Raised funding

About

]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.


Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.



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HR eShipz
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Shwetha K

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