Cutshort logo
eShipz  logo
SAAS Support Engineer (WFO, Sanjay Nagar, Bangalore)
SAAS Support Engineer (WFO, Sanjay Nagar, Bangalore)
eShipz 's logo

SAAS Support Engineer (WFO, Sanjay Nagar, Bangalore)

HR eShipz's profile picture
Posted by HR eShipz
3 - 5 yrs
₹6L - ₹12L / yr
Bengaluru (Bangalore)
Skills
API
SQL
Integration

About Company:

eShipz: Simplifying Global Shipping for Businesses: eShipz is revolutionizing how businesses manage shipping processes with a platform offering seamless multi-carrier integration. Whether you're an e-commerce brand, manufacturer, or logistics provider, eShipz streamlines supply chains with real-time tracking, automated labels, cost-effective rates, and comprehensive reporting. The goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency, supported by an easy-to-use dashboard and dedicated customer support.


Role Description

We are looking for a Solution Engineer / Technical Support to join our team. In this role, you will provide technical assistance for customers—responding to customer inquiries via phone, email, chat, and web; diagnosing and analysing problems; working collaboratively with internal teams. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience.

Should be good at

  • Interfaces with customers at all stages of the problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
  • Coordinate with the Sales team to onboard any new customer, hand-hold them with various integrations.
  • Coordinate with the Product Management / Engineering team for customer reported queries.
  • Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex / escalated Customer issues.
  • Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.
  • Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)


What it takes

  • Fantastic Customer-focused service skills (Empathy-based listening, written and verbal skills).
  • Excellent Analytical & Technical Troubleshooting skills.
  • Interpersonal skills.
  • Presentation skill.
  • Great Team Player

Good to Have

Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerces.

Educational Qualification: - Graduate with basic technical knowledge.

Experience: - 3-5 years

Job Location: - Sanjaynagar, Bangalore.



Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About eShipz

Founded :
2019
Type :
Services
Size :
20-100
Stage :
Raised funding

About

]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.


Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.



Read more

Connect with the team

Profile picture
HR eShipz
Profile picture
Shwetha K

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Reputed firm providing worldclass consulting & implementatio
Reputed firm providing worldclass consulting & implementatio
Agency job
via Jobdost by Saida Jabbar
Ahmedabad, Hyderabad, Pune, Delhi, Remote
6 - 10 yrs
₹20L - ₹25L / yr
skill iconNodeJS (Node.js)
skill iconAmazon Web Services (AWS)
TypeScript

What you'll do:

·        Perform complex application programming activities with an emphasis on mobile development: Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks

·        Assist in the definition of system architecture and detailed solution design that are scalable and extensible

·        Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

·        Own the quality of code and do your own testing. Write unit test and improve test coverage.

·        Deliver amazing solutions to production that knock everyone’s socks off

·        Mentor junior developers on the team

What we’re looking for:

·        Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

·        A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

·        A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

·        Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.

·        Flexible and willing to accept change in priorities, as necessary

·        Demonstrable passion for technology (e.g., personal projects, open-source involvement)

·        Enthusiastic embrace of DevOps culture and collaborative software engineering

·        Ability and desire to work in a dynamic, fast paced, and agile team environment

·        Enthusiasm for cloud computing platforms such as AWS or Azure

Basic Qualifications: 

·        Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University

·        At least 4 years of experience designing, developing, and delivering backend applications with Node.js, TypeScript

·        At least 2 years of experience building internet facing services

·        At least 2 years of experience with AWS and/or OpenShift

·        Exposure to some of the following concepts: object-oriented programming, software engineering techniques, quality engineering, parallel programming, databases, etc.

·        Experience integrating APIs with front-end and/or mobile-specific frameworks

·        Proficiency in building and consuming RESTful APIs

·        Ability to manage multiple tasks and consistently meet established timelines  

·        Strong collaboration skills

·        Excellent written and verbal communications skills

Preferred Qualifications:

·        Experience with Apache Cordova framework

  • Demonstrable knowledge of native coding background in iOS, Android

·        Experience developing and deploying applications within Kubernetes based containers

Experience in Agile and SCRUM development techniques

Read more
JIT Inspire
Jyotsna Rithaliya
Posted by Jyotsna Rithaliya
Indore
2 - 5 yrs
₹4L - ₹10L / yr
skill iconAmazon Web Services (AWS)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconExpress
MERN Stack
  1. Develop and maintain server-side logic and APIs using Node.js.
  2. Collaborate with front-end developers to integrate user-facing elements with server-side logic.
  3. Design and implement scalable, secure, and maintainable backend solutions.
  4. Work with databases such as MongoDB, PostgreSQL, or MySQL.
  5. Optimize application performance and troubleshoot production issues.
  6. Follow best practices for testing, deployment, and code quality.
  7. Stay updated with the latest trends and technologies in backend


Read more
Brim Labs
at Brim Labs
3 recruiters
Rahul Kumar
Posted by Rahul Kumar
Noida
3 - 5 yrs
₹6L - ₹8L / yr
User Interface (UI) Design
User Experience (UX) Design

We are hiring a UI/UX design for a full-time opportunity at HQ. The candidate must be having -

  1. A minimum of 3 and a maximum of 5 years of work experience with UX, UI is required
  2. Prior experience leading a team of UX and UI designers
  3. Experience around end-to-end client communication and design project management
  4. Experience handling multiple design projects simultaneously
  5. Should be having pro-level experience in design tools such as - Figma, Sketch, Adobe XD, etc

 

Expectations

  1. Should be proactive with communications
  2. Great communication skills
Read more
Intellipaat
at Intellipaat
6 recruiters
RAJAT SHARMA
Posted by RAJAT SHARMA
Bengaluru (Bangalore)
1 - 5 yrs
₹5L - ₹10L / yr
target
US market
International market
US shift
European market

Interested candidates can apply in the link below.

https://lnkd.in/gUBUefj5


Intellipaat is a global online professional training provider. We create courses for professional career growth with high outcome results on top technologies like Big Data, Data Science & AI, Business Intelligence, Cloud, Blockchain, Database, Programming, Testing, Project Management, etc. We help professionals to help into their dream job by providing world class training & learning experience. Intellipaat world with top MNC’s like NASDAQ, Society Generale, Ericsson, etc. in upskilling their workforce and keeping them in sync with the changing technology and digital landscape.


Job Location - Bengaluru,karnataka (Work from Office)


Responsibilities Include:


● Calling the leads provided in the CRM and understanding their requirements of career up-skilling and pitch the right course as per their needs.


● Consistently achieve revenue targets in line with team/organizational objectives.


● Proactively identifying cross-selling/up-selling opportunities with existing customers.


● Identifying references through the existing customer base to increase the sales pipeline.


● Should be maintaining all customer interactions in the CRM.


● Should have decent exposure working with any CRM like Salesforce, Zoho, etc.


● Managing all pre-sales to post-sales support activities for the assigned leads.


● Follow up on leads and conduct research to identify potential prospects.


● Consistently achieve revenue targets in line with team/organizational objectives.


● To understand customer requirements in the geography assigned and future product portfolio improvement based on past customer feedback.


Skills Preferred:


. Candidates should have at least 1 years of Inside sales experience US shift (Edtech preferred)


. Candidate must have experience in US shift.


∙ Excellent spoken and verbal skills.


∙ Ability to plan and execute.


∙ Ability to persuade and negotiate.


∙ Ability to work under stress.


∙ Ability to work in a team.


∙ Fast-learner, keen on details, and self-motivated

Read more
urbanpiper
Bengaluru (Bangalore)
6 - 8 yrs
₹35L - ₹40L / yr
skill iconDjango
skill iconFlask
skill iconPython
skill iconJavascript
skill iconReact.js
+6 more
UrbanPiper is the leading SaaS platform in the restaurant industry. We’re helping the
smallest of restaurants to the largest chains across the world to grow their in-store
and online commerce. Right from automating all their workflows across online delivery
platforms such as Swiggy, Zomato, Deliveroo, UberEats—to building and deploying
self-branded websites and apps, right to managing their walk-in customers and
dine-in experiences, UrbanPiper is the preferred choice for over 20k+ restaurants.
We are backed by top VCs — Tiger Global and Sequoia Capital. Recently, we closed
our Series B round of funding with Swiggy and Zomato also participating together!
That’s a first and only (until now) event for any startup in the food and beverage
industry.

The team:
The Platform Team is responsible for the core order processing and workflow
automation products that UrbanPiper builds. The team owns a suite of services, a
customer facing application and data pipelines that enable our customers to take
orders from multiple online and offline channels, process them seamlessly, and track
them till completion.
Different internal and external applications and systems depend on services managed
by the team to deliver their functionality to end-users.

Your role:
As a Lead Software Engineer on the team, you will be responsible for the design,
development, and maintenance of functional components in our core order processing
and workflow automation products. You will be working with a team of backend and
frontend engineers to build new features and improve existing ones.

You will:
● Take technical responsibility for a part of the product/module all throughout the
SDLC ranging from design to implementation and operation.
● Design, build, and maintain efficient, reusable, and reliable Python code while
maintaining strict scalability requirements.

● Write unit tests and integration tests and ensure high quality code delivery.
● Write high quality documentation explaining the architecture and
implementation of the components you work on.
● Identify bottlenecks and bugs with the help of our error management/APM
solution, and devise fixes to these problems.
● Assist the SRE/Devops team in setting up the production environment for new
modules/systems as required.
● Participate in on-call shift rotations to assist the on-call SRE in identifying and
resolving product issues.
● Review code written by other team members.
● Mentor and guide Associate and Software Engineer level team members.

We are looking for someone who has/is:
● 4-7 years of experience in Python Web backend development.
● Ability to communicate clearly both verbally and in writing.
● Strong familiarity with frameworks like Django, Flask etc. and those required to
implement RESTful/GraphQL backends.
● Proficiency in SQL/NoSQL data modeling.
● Proficiency and experience designing and implementing clean and flexible REST
API interfaces.
● Ability to re-architect existing systems to become more efficient and scalable
based on industry best practices.
● Experience working with message queues such as RabbitMQ/Kafka or similar
queuing based systems.
● Experience with cloud services (AWS, Google Cloud Platform).
● Experience with CI/CD tools (Jenkins, CircleCI etc.).

Good to have:
● Experience in a high-growth technology startup company.
● Experience managing a technical team.
● Familiarity with the concepts of distributed systems, their various failure modes
and solutions to address them.
● Experience with column-oriented analytical databases such as ClickHouse,
Redshift etc.
Read more
Jfrog
Jfrog
Agency job
via zyoin by RAKESH RANJAN
Bangalore
5 - 10 yrs
₹20L - ₹30L / yr
Automation
CI/CD
API
skill iconJava
Selenium
+1 more
  • 5+ years experience in automation development in OO language
  • Experience with CI/CD tools like Jenkins, Shippable, TravisCI or similar
  • Develop and implement tools for automated testing (Linux Shell, Java/Groovy, Docker, Kubernetes)
  • Take essential part in the development cycles, in order to deliver high quality products
  • Closely interact with developers and support, regarding customer issues
  • Investigate software issues as a result of testing
Read more
Simpliclarify
Remote only
0 - 1 yrs
₹5000 - ₹15000 / mo
Business Development
Growth Hacking
  1. Conducting research to find new ways to reach target audiences through social media channels, email campaigns, content creation, etc.
  2. Developing strategies for increasing awareness of a brand or product through strategic partnerships with other companies
  3. Proposing new initiatives to attract prospects and convert leads as well as testing new approaches to capture existing demand
  4. Providing inputs & expertise to drive efficacy of marketing activities (content development and optimization, advertising, etc.)
  5. Planning and executing initiatives to reach the target audience through different channels
  6. Analyzing data to determine what types of content resonate with target audiences and what types of content do not
Read more
Kama Ayurveda
at Kama Ayurveda
1 recruiter
Tuba Sheikh
Posted by Tuba Sheikh
Noida
4 - 6 yrs
₹8L - ₹10L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
Content Management System (CMS)
  • Systems: eCommerce, CMS, Transaction website, payment gateways, Omni-channel, Postman Application
  • Role: Will be responsible for testing website, POS, Logistics systems. Integration testing. Automate scripts and test data. Testing of website on different screens, resolution, regression, performance & integrity testing. Build use cases, test cases and test data including API testing for request & response
  • Education : BE/BTech
  • Experience : 4-6 Years. Manual and/or Automation Testing, Understanding and usage of tools like Silenium, JIRA. Team player. Leadership qualities and coordination with different stakeholders
Read more
Innovators of digital publishing technology (HU1)
Innovators of digital publishing technology (HU1)
Agency job
via Multi Recruit by Sapna Deb
Mumbai
7 - 10 yrs
₹11L - ₹13L / yr
skill iconGoogle Analytics
Search Engine Marketing (SEM)
Facebook Marketing
Bug tracking
Google Ads
+2 more
  • Create and execute paid media strategy and establish priorities & tactics for achieving MQLs/KPIs
  • Research competition, keywords, create ad copies, monitor performance, conversions, A/B Testing
  • Build and optimize keywords lists with a continuous test & learn practice to deliver a strong ROAS
  • Manage paid search campaigns, paid social campaigns & display campaigns across LoBs
  • Understand campaign objectives and optimize ads for conversions and lead generation
  • Manage the service and product websites paid search budgets and monitor ROAS closely
  • The report paid analytics with actionable insights to identify gaps and adjust ad campaign spends

Position Requirements

  • PPC Campaigns Management Google Ads/FB
  • Research Keywords & Competition Tracking
  • Campaign Strategy & Execution
  • Performance Tracking & Optimizing
  • Analytics & Reporting

 

Experience:

  •  7-10 years of experience with online marketing, B2B experience is preferred
  • Hands-on experience in the execution of PPC - Google Ads/FB/Insta campaigns
  • Ability to develop and execute marketing strategies using online channels and tools
  • Detailed understanding of Google Analytics, Google Ads, SEM, and Facebook/Insta Ads
  • Ability to write ad/landing page copy as per best practices for Google Quality Scores
  • Strong analytics, Data Visualization, and Excel skills
Read more
Bizee Technologies Private Limited
Mitesh Khandelwal
Posted by Mitesh Khandelwal
Bengaluru (Bangalore)
2 - 5 yrs
₹3L - ₹6L / yr
Fundraising
Public Relations
Communication Skills
Marketing
Project Management
Funding and PR Executive: (Preferably Female Candidate)
 
Bachelors Degree.
Excellent Communication Skills. Both Written and Oral
Experience: 2-6 years
Experience in not for profit setup is not mandatory
Responsibilities
To liaise with donor organizations who have agreed to contribute for transplants and individual support for kids undergoing management
Prepare documentation to be submitted; 
follow-up on funds release; 
Prepare case studies.
Liaise with BMT Project Managers and Finance team to ensure adequate funding planning.
To liaise with each team and ensure that SankalpIndia.net / Facebook Page/ Twitter Feed and Sankalp Patrika are updated and circulated.
To organize events/visits for guests; host any financial contributors
Setup and run fundraising campaigns online and offline.
Prepare a periodic summary of fund utilisation for donors.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos