Sr. Automation Engineer

Who are we?

We are incubators of high-quality, dedicated software engineering teams for our clients. We work with product organizations to help them develop new products, scale existing products or modernize their legacy technology solutions. Incubyte strives to find people who are passionate about products, and want to learn and grow along with us. We work with a limited number of clients at a time on dedicated, long term commitments with an aim to bringing a product mindset into services.

What we are looking for

We’re looking to hire motivated and energetic Product Analysts. People who can communicate effectively and clearly by crafting, articulating, and executing a clear product vision that is consistent with the client’s short and long term business strategy. People who are proud of the work they do and are continuously on a lookout for improvement opportunities. High quality, motivated and passionate people who make great teams.  

What you’ll be doing

You’ll be working with product managers and clients to identify, document, evaluate product requirements and roadmaps, and define measures of success. Understand customer and business needs and develop relevant documentation. Managing business requirements through design, develop, testing, and delivery phases to ensure business needs are met.

You will be responsible for all aspects of the product – from writing requirements, maintaining prioritized backlogs, analyzing product performance for improvement opportunities and working with the design and engineering teams during execution. You will make data driven decisions and gather the data you need to prove/disprove your hypothesis. You own every aspect of the product, and obsessively track usage to drive constant evolution. And, most importantly, you’ll be making a pledge that you’ll never stop learning!

Incubyte Values:

        Relentless Pursuit of Quality with Pragmatism: We uphold the highest standards and strive for technical excellence while balancing ambition with practicality.

Extreme Ownership: We take complete responsibility for our work, decisions, and outcomes, fostering a culture of accountability.

Proactive Collaboration: We actively seek opportunities to collaborate, leveraging team strengths for collective success.

Active Pursuit of Mastery: We are committed to continuous learning and improvement, aiming for excellence in our craft.

Inviting and Giving Feedback Effectively: We provide timely, respectful feedback and create a safe space for open communication.

Ensuring Client Success: We are dedicated to building software that helps our clients succeed, treating their goals as our own.

Skills you need in order to succeed in this role

• Sense of Ownership: Do whatever it takes to meet development timelines
• Ability to understand complex business environments and interdependent relationships for business requirements
• Experience working in Agile and Extreme Programming methodologies in a continuous deployment environment
• Excellent communication skills: You will be communicating with our clients’ teams during the integration/deployment phase and business teams. Strong consultative, listening and analytical skills are a must
• Exceptional presentation skills to clearly and concisely report on product status/performance to management and client stakeholders
• Attention to detail and clarity of thought to be able to create product documentation and assist in the sales and pre-sales process
• Solid product mindset to be able to coordinate between different functional teams that build, manage and support the product 
• Solid understanding of software engineering concepts: While you won’t be leading the development team directly, you should have a solid grasp of how any technology product is built, to be able to drive strategy
• Exceptional problem solving and data analysis skills. Highly organized with the ability to meet internal and external deadlines
• Strong Excel and SQL: You must be extremely comfortable handling large chunks of disparate data sets and dive into the data yourself to derive meaningful insights out of those
• Knowledge of customer experience and user experience design principles would be a plus

Responsibilities:

• Design and develop strong analytics system and predictive models
• Managing a team of data scientists, machine learning engineers, and big data specialists
• Identify valuable data sources and automate data collection processes
• Undertake pre-processing of structured and unstructured data
• Analyze large amounts of information to discover trends and patterns
• Build predictive models and machine-learning algorithms
• Combine models through ensemble modeling
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams

Requirements:

• Proven experience as a seasoned Data Scientist
• Good Experience in data mining processes
• Understanding of machine learning and Knowledge of operations research is a value addition
• Strong understanding and experience in R, SQL, and Python; Knowledge base with Scala, Java, or C++ is an asset
• Experience using business intelligence tools (e. g. Tableau) and data frameworks (e. g. Hadoop)
• Strong math skills (e. g. statistics, algebra)
• Problem-solving aptitude
• Excellent communication and presentation skills
• Experience in Natural Language Processing (NLP)
• Strong competitive coding skills
• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.

The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

Please note that the night shift will be scheduled between 6 pm and 3 am.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a night shift customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

• Location - Andheri, Mumbai
•  Bachelor’s degree in human resources.
•  Minimum 3- 5 years of relevant experience in human resources.
• Additional training/certification in Payroll Management – may be advantageous.
•  Full understanding of HR functions and best practices.
• Well-versed with HRMS
• Onboarding and Exit formalities
• Well-versed with entire Payroll Cycle
• HR documentation
• Employee grievances
• Prepare and maintain employee master (MIS) (Good with excel)
• Good with drafting letters and policies
• Work from office
• 10 am to 7 pm (Mon to Sat)

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

Role Description: A Graphic Designer is one who is responsible for creating video concepts for Mediagarh in the form of creatives, brochures, Presentations, flyers, and basically all types of collaterals for digital platforms.

Responsibilities

• Creatives Planning & Delivery for Clients

• Understand Brief Properly

• Client Competitors Research & Industry Specific Research, & Work as per industry trends.

• Make initial Brand Guidelines for a project if not given by the Client.

• Developing management skills and creative knowledge to grow into a Lead Graphic Designer and form a team of 4-5 Graphic Designers.

Full Stack Engineer (RUBY ON RAILS + REACT)

About Us

DirectShifts has set out to modernize healthcare recruiting. We're a team of physicians, entrepreneurs, and problem solvers who have come together to solve major pain points facing medical professionals today.

We've built a healthcare staffing technology platform that connects healthcare professionals directly with employers by using advanced technologies and digitizing the recruitment and staffing processes. Using an AI-based platform, DirectShifts matches the right clinicians to the right jobs at healthcare employers.

DirectShifts is headquartered in New York, NY and our team is spread across the US and India. Join us!

About What You’ll Be Doing

DirectShifts is growing rapidly and we are looking for a full-stack engineer to join our technical team, working out of India. We need incredibly tenacious engineers who are not only great engineers but who can bring unique value to our rapidly growing team.

If you are passionate about coding – and do it on a day-to-day basis, then this is the place for you.

We are big fans of focusing mainly on two things: 1) talking to users and 2) build products. 

You will be responsible for implementing ideas and mocks for our app (web and mobile) which is used daily by healthcare professionals, internal users, and healthcare employers - you will own the frontend development as well as the building blocks and the APIs that power the web app (and the mobile apps). You need to be comfortable dabbling with some basic infrastructure management on AWS.

About You

Ideal Qualifications

• Recent Hands-on experience with Ruby on Rails and React.js
• 4+ years of work experience, primarily as a full-stack developer
• A strong foundation of Ruby on Rails
• Strong React, HTML, Javascript & CSS skills
• High ownership at all stages of product development - from conception to maintenance
• Adaptability - learn new technologies as and when needed
• Good communication skills to get your point across
• Bachelor in Computer Science
• Ability to work remotely

Bonus Skills

• Redux experience
• Experience with REST APIs
• Experience with cloud services (preferably AWS)

Specifically, You Will:

Work closely with the founders and senior management across various functions. You will have the opportunity to influence the trajectory of the products and of the company. This is a great opportunity to help healthcare systems & professionals become more efficient which directly helps them provide better care, improve outcomes and save more lives!

You will excel if you have

An ability to thrive in a fast-paced environment and the ability to iterate quickly by understanding what users want. 

More about DirectShifts

We have raised more than $45 million from some of the world’s leading investors including Serent Capital, YCombinator, and Soma Capital. We're on a mission to disrupt a massive industry and improve healthcare in the United States by ensuring every patient has easy access to the healthcare they need. At DirectShifts, everyone has a voice to create change and move the needle; no hierarchy, no bureaucracy, no politics, no BS...just real people working on solving real problems.

Responsibilities:

• Conduct user research
• Create wireframes and prototypes
• Develop visually appealing designs
• Collaborate with cross-functional teams
• Conduct usability testing

Qualifications:

• Proven UI/UX design experience
• Strong portfolio
• Proficient in design tools (e.g., Adobe XD, Sketch, Figma)
• Understanding of user-centered design principles

Why Join Us:

• Exciting projects
• Collaborative work environment
• Professional growth opportunities
• Competitive salary and benefits