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About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Job Title: System Administrator (VoIP/Telephony) / Telephony Engineer (Telecommunications)

Company: Telebu Communications

Location: Hitech city, Madhapur, Hyderabad

Experience: 3–5 Years

Employment Type: Full Time

Salary: Up to CTC 50,000

About Telebu Communications

Telebu is a 20+ year-old product-based technology company offering enterprise communication solutions across SMS, Chat, Voice & Video platforms. Formerly known as SMSCountry Networks, Telebu has offices across India, Bahrain, UAE, Saudi Arabia, Qatar & USA.

Objective: We are looking for a  System Administrator (VoIP) / Telephony Engineer (Telecommunications) to join our Telebu's Communications engineering Team. The Telebu will develop, implement and support IP Telephony related technologies including and not limited to IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways.

Responsibilities:

• Install & maintain Freeswtich and other SIP servers.
• Administration of SIP and Media Servers, Network/Protocol level debugging and testing, Contact center solutions, Troubleshoots and resolves complex problems.
• Provide IP Telephony and VoIP Subject Matter Expertise for Company and Company's managed service providers, manages 3rd party telecom carriers and providers.

Requirements:

• 3 years of hands-on industry experience in telecommunications
• Strong conceptualize knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP and audio/video codecs.
• In-depth working experience with Kamailio, Freeswitch, Any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), and Linux
• Experience in using the VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer etc.
• Strong understanding of implementing various network setups (Private VPNs, multi-zone secure connectivity etc)

Nice to have:

• Experience with virtualization/container related technologies (Xen, VMware vSphere / ESXi, Docker, Kubernetes)
• Hands on writing production quality code using any of the scripting languages like Python, Go, Erlang etc.
• Working knowledge in any NoSQL databases like MongoDB, Redis, Cassandra etc.
• Passionate about knowing everything about VoIP Protocol standards & related RFCs

Job Overview:

We are looking for Tech Lead to join our Engineering team and lead all stages of the software product development life cycle. This will include analyzing system and user requirements, designing software flowcharts, writing clean Java code, troubleshooting bugs, and running tests to improve system functionality. If you are a person who has proficiency in Java technologies, good analytical skills, the ability to design software systems and anticipate issues, and frame remedial actions with excellent teamwork skills; We would like to speak to you

Responsibilities:

1. Design, develop, scale, and maintain backend services in Java
2. Collaborate with the engineering and product team to discuss project definitions and goals.
3. Work on individual priorities, deadlines, and deliverables.
4. Improve reliability, scalability, observability, and security of the backend systems.
5. Write simple, efficient, and maintainable code
6. Function well in a fast-paced, rapidly changing environment
7. Ensuring best coding standards and practices to improve and maintain quality.

Requirements:

8. Bachelor/Master degree in CS or related field from a reputed college
9. Sound knowledge of Java technologies.
10. Solid grip on the programming basics like DS and algorithms, OOPS.
11. Experience with software design and application programming
12. Understanding & experience with software design patterns, restful APIs, and microservice architecture
13. Experience with software design and application programming
14. Strong debugging skills
15. Exposure to CI/CD and Test-Driven Development
16. Nice to have are Unix / Linux, database SQl / NoSQL, Java Spring, working knowledge on scripting (Perl, Shell Scripting).

The responsibilities would include, but not be limited to, the following:

Financial Reporting: You will be providing timely and accurate financial reporting to management together with strategic insights on the company s financial position. 

Accounting Systems and Processes - Understanding requirements, identifying, evaluating and implementing the most suitable accounting system/ tools needed to support the accounting needs of the organization

Implementing best in class accounting practices and Internal Control procedures considering:

• Accounts Payables - Purchase to Procurement Cycle & Policies, SOPs and SLAs
• Accounts Receivables - Billing Processes and Systems to raise timely invoices and perform ageing analysis
• Revenue and Cash Reconciliations and suggesting and implementing SOPs and SLAs

Financial Closure - Ensure timely and accurate monthly closures. Consistent analyzing of financial data and presenting financial reports in an accurate and timely manner; clearly communicate monthly, quarterly, and annual financial statements; monitor progress, changes and keep senior leadership abreast of the financial status;

Audit - Ensure timely year end financial closures – Statutory, Tax and IFC. Handle end to end audit process and ensure timely completion of audits

Compliances and knowledge - Understand the applicability and ensure compliance with all the relevant statutes impacting the company. Keep abreast with all regulations impacting the companies accounting, compliance and reporting requirements as well as those impacting the company’s operations. Understanding of Income Tax, GST, imports and exports, FDI Regulation, Companies Act, and other tax regulations

Automation - Identify and implement processes to automate all routine repetitive tasks.

Assisting leadership in the annual budgeting and planning process; administering and reviewing all financial plans and comparing to actual results with a view to identifying, explaining and correcting variances as appropriate;  

 Leveraging strengths of the finance team members; providing clarity on the roles and responsibilities; developing and implementing training programmes to maximize and help them reach optimal individual and organizational goals; 

Bachelor's degree in Computer Science or a related field, or equivalent work experience

Strong understanding of cloud infrastructure and services, such as AWS, Azure, or Google Cloud Platform

Experience with infrastructure as code tools such as Terraform or CloudFormation

Proficiency in scripting languages such as Python, Bash, or PowerShell

Familiarity with DevOps methodologies and tools such as Git, Jenkins, or Ansible

Strong problem-solving and analytical skills

Excellent communication and collaboration skills

Ability to work independently and as part of a team

Willingness to learn new technologies and tools as required

Responsibilities:

·        Collaborate with cross-functional teams, including hardware engineers, system architects, and product managers, to define software requirements and specifications for embedded systems.

·        Design and develop efficient, reliable, and scalable embedded software solutions that meet the defined requirements.

·        Write, test, and debug code in programming languages commonly used for embedded systems, such as C, C++, and assembly language.

·        Interface with hardware components, such as sensors, actuators, microcontrollers, and communication interfaces (UART, SPI, I2C,CAN etc.).

·        Develop and implement device drivers, firmware, and low-level software to control hardware peripherals.

·        Participate in code reviews to ensure code quality, maintainability, and adherence to coding standards.

·        Perform unit testing, integration testing, and system testing of the embedded software.

·        Analyse and optimize system performance, memory usage, and power consumption.

·        Collaborate with the quality assurance team to identify and resolve software defects.

·        Stay up-to-date with industry trends, tools, and technologies related to embedded systems and software development.

·        Document software design, code, and test procedures for internal and external use.

·        Provide technical support to other teams during product integration, testing, and deployment.

Qualifications:

·        Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, or a related field.

·        Proven experience in embedded software development, including designing, coding, testing, and debugging.

·        Proficiency in programming languages such as C and C++.

·        Familiarity with Embedded C, 32-bit microcontroller,16-bit microcontroller hardware interfaces.

·        Knowledge of real-time operating systems (RTOS) and multi-threaded programming.

·        Strong problem-solving skills and ability to troubleshoot complex hardware-software interactions.

·        Excellent communication skills and the ability to work effectively in a team.

·        Familiarity with communication protocols (UART, SPI, I2C, CAN, Ethernet) is desirable.

·        Knowledge of security considerations in embedded systems is an advantage.

Location: Chennai

Skill sets

Having Hands on experience in designing and development of e-commerce applications using hybris 5.X framework.

Possess Extensive Experience working with Spring frameworks including Spring Core, Spring MVC, Spring Security and Spring Integration.

Experience developing hybris web-based, e- commerce applications in a project-based environment.

Expertise in Core Java, web technologies like J2EE, JPA, JDBC, JSP, Hibernate, Servlets, JMS, Web Services(SOAP, WSDL, REST, JAX-WS, JAX- RS), JavaScript, Java Beans, Log4j, CSS, JUnit, Batch Programming, Unix shell scripting and Oracle.

Experience in or equivalent experience in tools and softwares like Eclipse, RedHat Developer, Weblogic, JBoss, Websphere App Server, Apache tomcat, HP Quality Center, SQL DB Access tool

Should be well acquainted with J2EE design patterns like GOF, Composite, Decorator, Facade, MVC, Singleton pattern, etc.

Extensive experience with Spring modules like IoC, Web, MVC, ORM, AOP, Spring Annotation

Knowhow on tools

• Knowledge on Java
• Atlassian tools like Jira, Confluence
• Hybris SAP Commerce Platform

Knowhow on methodologies

• Agile
• Scrum
• Experience in B2B or B2C e-commerce applications

Expected deliverables

• Possess In-depth experience in Full Life Cycle Implementations, Re- implementation and Post Implementation Support of Hybris application.
• Possess experience with hybris data & Product modelling, Flexible search using hybris APIs
• Have the experience in developing responsive GUI components using HTML, CSS, JavaScript,

JSTL and AJAX.

• Possess Extensive Experience working with Data Hub and ImpEx scripts to integrate hybris with SAP and non-SAP systems.
• Possess Hands-On experience with hybris ServiceLayer, DAOs, ModelService ,Interceptors, hybris workflow modelling, Order Management Service APIs.
• Possess good knowledge of design patterns and software development best practices

Qualitative aspects of service delivery

• Effectively communicate with client leadership and business owners within the business function and related teams to identify areas of opportunity, challenges and drive change.
• Develop a business architecture strategy based on our customers strategy and a situational awareness of various business scenarios and motivations.
• Apply a structured approach to capture perspective of the business function including, business capabilities, business and technology processes, organization & people, technology, data and information
• Strong time-management and organizational skills and the ability to work in a fast-paced environment
• Ability to learn new concepts, business processes and software quickly
• Analytical approach to problem-solving; ability to use technology to solve business problems
• Proven ability to design and optimize business processes and to integrate business processes

across disparate systems

Desired Experience

• Functional/technical proficiency with at least 5+ full lifecycle Hybris implementations and 7+ years of industry and/or consulting experience.
• At least 3-4 years of working experience with integrating Hybris with SAP.