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Role in a nutshell: "to answer client queries related to using of Superset software product that they have purchased; on email channel, and largely phone channel; to understand queries, resolve them by providing ways to achieve use cases using Superset tool"
2. Should not see this as a temporary role/should be serious to work
About the role:
For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,
who will be able to -
- Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
- Identify customer needs and help them provide a 360-degree experience.
- Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
- Handle Escalations of all types and nature.
- Handle E-commerce channels.
- To perform all duties to a high standard of customer care in attitude, approach, and resolution.
Pre-requisites
- A chance to earn monthly as well as annual incentives.
- Proficiency in English and Hindi.
- Excellent knowledge of MS Office, Excel, and PowerPoint
- Fast learner with and passion for sales and an understanding of negotiation techniques
- Self-motivated with a results-driven approach
- Graduate degree
Roles and responsibilities:
- Fix an appointment for a sales meeting over a phone call.
- One should be able to convince an existing client or prospect of certain service.
- Answering customer information about B2B IT Services.
- Will be calling in regions like India, the US, Singapore, and Dubai.
- Obtaining customer information such as name, phone no, company name, and their requirements from given CRM tools like Pipedrive, Zoho etc.
- Keeping track of customers that have been contacted and those who do not want to be contacted in the future.
- Following up on previous customers for potential sales.
- Maintaining records of customer contacts.
- Completing customer surveys to obtain information about potential customers.
- Fluent in spoken English and Hindi. Good Communication Skills: Both verbal and written.
- 2-4 years experience in Sales & Marketing. Willingness to work in the UK time zone from 3 pm to midnight.
- Multi-Tasker and a quick learner and implementer.
- On-the feet thinking and not just robotic process implementer.
- Recording client’s feedback on market information (If any).
- Maintaining periodic status reports, activity reports, and calls/ follow-ups reports.
Requirements:
- Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
- Professional certification in sales and marketing will be an advantage.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Ability to manage and handle multiple tasks.
- Exceptional attention to detail.
- Ability to tolerate stress and pressure.
Customer Support Executive Responsibilities:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- Excellent interpersonal and written and oral communication skills.
- Excellent computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Fluent in English
- Office Work Location: Malad (East) Mumbai, Maharastra.
EarlySalary is an instant line of credit to young working Indians. EarlySalary is a pioneer in introducing
instant loans & salary advances and has disbursed over Rs.5,000Cr worth of loans on its platform and
currently disbursed nearly 100,000 loans a month and is considered one of the largest Digital
Consumer FinTech Lender in the country. EarlySalary is a series C funded start-up and has raised
multiple rounds of investment from global investors including Eight Roads (Fidelity) Ventures &
Chiratae (IDG) Ventures and is considered one of the fastest-growing FinTech start-ups in India. With
a clear focus to disrupt the finance and banking domain, EarlySalary has built a strong team focused
on build Technology, mobile platform, Risk & AI/ML models to better decisioning and real-time
lending. As a full-stack lender we manage both sides of the business building better technology and
products for powering our lending platform and build ML models for better risk mitigation and giving
real-time decisions to our customers.
Our ML & Risk Analytics Stack & Practice is focused on building a better Risk Score Card & building a
high amount of automation. EarlySalary is considered one of the fastest & most automated lenders
in the Industry
Job Title : Collections Strategy Manager
Experience : 5 - 7 years
Job location : Pune
Core Responsibilities :
• Strong in process development and policy development.
• To simplify and define processes and think over traditional collections practises to evaluate
the right strategy to collect from each account.
• Plugging gaps in the collection process to mitigate loss.
• To manage and understand collection system and optimise the productivity.
• Track payment pattern of customers, do behavioural segmentation, compare past
repayment and identify push strategies to enhance customer experience and optimise
productivity.
• Bring in new age technology , advanced analytics and best practises and keep changing the
way successful collections shops operate.
• To automate and create process that is also cost effective.
• To make use of new digital channels to engage with customer and create a more engaging
experience and scale up connectivity.
• Work closely with collection team on strategy implementation and execution.
Preference and Experience :
• System development & policy development experience from collections background from NBFC or Banking
Academic qualifications :
• Graduate /MBA preferred
#Hurryup #Fresher #goodopportunity
We are urgently looking for #BackofficeExecutive in one of the well-known Authorized Dealer of Automobile & Heavy Equipment…
Experience :0 to 1yr
Gender: Male
Location: Morbi
ExtraBenefit: Stay Facility will be provided by company
requiredskills :
Email communication, Client coordination, Invoice generation, quotation making, Part selling, client visit for payment, Need guy who can do in-house selling of forklift parts, Send quotation to client through mail, Generate invoice, Take follow-ups for payment , Payment collection..
references are highly appreciated!
- The Pre-Authorization Specialist is a member of the Pre-Authorization Department who is responsible for verifying eligibility, obtaining insurance benefits, and ensuring pre-certification, authorization, and referral requirements are met prior to the delivery of inpatient, outpatient, and ancillary services.
- This individual determines which patient services have third-party payer requirements and is responsible for obtaining the necessary authorizations for care.
- The Pre-Authorization Specialist provides detailed and timely communication to both payers and clinical partners in order to facilitate compliance with payer contractual requirements and is responsible for documenting the appropriate information in the patient's record.
- Other duties as assigned.
Huge Requirements for Top MNC's!!
Walk in with Resume, walk out with offer letter,
One day interview process... two rounds of interview
Job Description :
• Freshers or Experience in any sales, Inside Sales, Banking process/customer service,BPO background from Banking process, MBA freshers, BE/Btech can also apply
• Salary: INR 1,00,000 – 3,00,000 P.A. Incentives
• Industry:BPO / Call Centre / ITES
• Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
• Role Category:Voice
• Role:Associate/Senior Associate
• Employment Type:Permanent Job, Full Time
About The company:
NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people.
Role and Responsibility – Sales Champion
• Identifies business opportunities by identifying prospects
• Sells products by establishing contact and developing relationships with
prospects; recommending solutions
• Outbound calling on data collected through lead generation activities /
secondary data sources
• Daily follow-ups on older leads and work on new leads
• Maintains quality service by establishing and enforcing organization
standards
• Must be energetic, well-spoken, eager to close sales deals and generate
revenue for the organization.
Role and Responsibility – Customer Relationship Manager
• Act as relationship manager for the Paid customers of NoBroker
• Build sustainable relationships and trust with customer accounts through
open and interactive communication
• Identify and assess customers needs
• Service customer in finding the right tenant / house as per the requirement
of customer
• Dial outbound and attend inbound calls of customer and leads
• Use internal tools and methods to provide best possible service to the
customer
• Negotiate with leads on behalf of customer
• Keep customer up-to date on the progress of his account
• Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service.
Regards
Sravani N S.
HR-Executive
Sarjapur Road.