Digital Marketing Executive

Key Responsibilities:- Account Manager

✔️ Manage day-to-day financial transactions (AP/AR, payroll, receipts, credit card transactions)

✔️ Ensure compliance with GAAP, GST, TDS, and other statutory regulations

✔️ Handle Direct, Indirect & International Tax compliances, filings, and tax notices

✔️ Support budgeting, financial reporting, and year-end closing with the Director of Finance

✔️ Perform accurate month-end journal entries, reconciliations & cash flow forecasting

✔️ Maintain well-structured documentation for smooth audits & assessments

✔️ Partner with HR/People & Culture team on payroll and salary taxation compliance

✔️ Monitor and manage cash flow effectively

✔️ Track and follow up on pending payments

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

• NoSQL DB (MongoDB, CouchDB), PostgreSQL
• Mocha test environment
• Should JS testing framework
• Experience implementing mock services
• Nock API mocking
• NPM, Redis
• Typescript / Coffee script experience will be an added advantage
• Experience working with opensource JS projects
• Experience in developing REST API
• Source code management tool - Git / GitHub
• Understanding of TCP/IP networking and client/server web programming model
• Good communication skills
• Should be able to work with the cross-geo client team

Technology Development Manager

Location : Bangalore (5 Days WFH)

Education Qualification : B.Tech/M.Tech

(Must have good communication skills)

Skills Required : Java, JEE, Spring Frameworks, REST, Object Oriented Analysis and Design,Microservices Architecture, MySQL, MongoDb, ElasticSearch, Git, Jenkins, Microservices, JSON, Javascript, Node.js, Amazon Web Services or any other cloud 

Experience : 8 to 17 years

Role :

• As a Technology Development Manager, be passionate about technology strategy & vision, hands-on solution design, critical analytical thinking and team management
• Responsible for Peer review, design, deployment, production support & mentoring the team
• Be a self-starter based on your experience and be able to deliver world-class capabilities for one of the fastest growing startups in the Global Digital Identity space
• Ability to thrive in a fast-paced, results-oriented, execution-focused environment while handling the day to day operations and having full control over the business technology organization

• Be energised in the fine balance between managing team and being a technologist
• Be comfortable with ambiguity. As with any startup, this role and the company will evolve and pivot and times will show more unknowns than known.

Requirements:

• 8-15 years of progressive technology experience as an engineer, an architect, project manager, and a team leader in cross functional teams
• Results driven! Demonstrated ability to successfully have brought a product to market
• Experience with full-stack software development including newer front-end frameworks
• Java, JEE, Python, Spring Frameworks, REST, Object Oriented Analysis and Design, Microservices Architecture, MySQL, MongoDb, ElasticSearch, Git, Jenkins, Microservices, JSON, Javascript, Node.js, Amazon Web Services all important

• Experience and knowledge in Machine Learning & Computer Vision a plus
• Hands-on product management and software development life-cycle experience (especially Agile methodologies)

• Experience leading teams in the successful delivery of large technology projects
• Demonstrated ability to make good technology trade-off decisions, i.e. managing technical debt

• Drives the CI/CD strategy for the product
• Served as technical lead throughout the full development lifecycle, end-to-end, from scoping, planning, conception, design, implementation and testing to documentation, delivery and maintenance

Competencies:

• Can identify leading indicators for problems that is likely to surface in the future
• Can identify large problem patterns, systemic issues and opportunities for larger re-architecture and redesign
• Can troubleshoot the entire product ecosystem effectively
• Considered as a Guru in a language, its internals and the application of the language in a wider context
• Defines coding standards and design approaches across the organization
• Can independently design multi systems and systems with complex interactions
• Can design generic platforms for a wider usage across teams
• Accountable for all designs in the team
• Deep knowledge, understanding and experience with working of different architectural styles 
• Responsible and accountable for NFR aspects of the product
• Responsible for Architecture and Tech stack across the team(s)
• Ability to define (in collaboration with cross functions), plan, deliver and operationalize large releases.
• Create formal mentoring plans and identify mentoring needs for a team
• Contribution to open source projects, open standards
• Flag bearer of
• Freedom and responsibility
• First Principles
• Bias for action
• Earn your badge
• Customer Empathy
• Truth seeking

Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Zoom is looking for a highly driven WordPress Web Developer to join our growing organization. In this role you will manage and continually improve our website and associated properties. This individual will work primarily with the Marketing team. This position will be dynamic and challenging and we are looking for the right individual that can think on their feet and really embrace new challenges as they come along. 

KEY RESPONSIBILITIES

• Developing and providing maintenance support for WordPress site

• Design and build responsive, cross-browser compatible pages using Wordpress (including localized versions of pages)

• Assist with helpdesk tickets and troubleshooting as needed

• Optimizing page speed of WordPress sites

• Create and maintain the documentations of development work

• Ongoing security patching

• Work closely with the members of Web Team and internal customers

QUALIFICATIONS

• 5+ years of professional Front End Development experience

• Experience developing pages in Wordpress

• Strong understanding of CSS, HTML, Javascript

• Experience with cross-browser compatibility and responsive web design

• Ability to create responsive web pages from design prototypes in Figma

• Understanding of JSON, Lottie, Web Authentication, Bootstrap, React, Storybook, and Invision.

• Good communication and interpersonal skills, and ability to work to deadlines

• PHP and WordPress experience 

Check us out with a free download: zoom.us/download    

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!

Explore Zoom:

• https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$" target="_blank">Hear from our leadership team

• https://www.comparably.com/companies/zoom-video-communications/awards" target="_blank">Browse Awards and Employee Reviews on Comparably

• https://blog.zoom.us/category/company-news/" target="_blank">Visit our Blog

• http://zoom.us/download" target="_blank">Zoom with us!

• Find us on social at the links below and on https://www.instagram.com/zoom/" target="_blank">Instagram