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Remote Printer Support Technician – U.S. Process (Night Shift)
Remote Printer Support Technician – U.S. Process (Night Shift)
Lynx Technologies LLC's logo

Remote Printer Support Technician – U.S. Process (Night Shift)

Deepak Sharma's profile picture
Posted by Deepak Sharma
0 - 3 yrs
₹3.6L - ₹10L / yr
Ludhiana
Skills
HP Printer
Printer support
Printer management
Remote support

We are seeking a skilled and proactive Remote Printer Support Technician to join our U.S. support operations. You will assist our customers across the United States by diagnosing and resolving printer-related issues (HP, Canon, Epson, etc.) via remote tools and coordinating field service as needed.

This is a full-time position based in India, and you'll be working during U.S. time zones (EST/PST shifts). Ideal for someone with previous BPO, helpdesk, or remote support experience.


Key Responsibilities:

  • Handle incoming support tickets and resolve issues with HP, Canon, Epson printers.
  • Troubleshoot common printer issues such as connectivity problems, print quality, firmware errors, and hardware alerts.
  • Use remote desktop tools to assist customers.
  • Guide clients through setup, driver installation, and network printing configuration.
  • Document issue resolution steps in helpdesk systems (Zoho Desk/Freshdesk).
  • Escalate hardware failures to our on-site U.S. field technician partners.
  • Maintain high first-time resolution and customer satisfaction scores.
  • Stay up to date with printer firmware, driver updates, and error codes.

Strong knowledge of HP, Canon, Epson printers (LaserJet, Inkjet).

Experience in remote tech support/helpdesk (1–3 years preferred).

Comfortable working during U.S. night shifts.

Strong verbal and written English communication skills.

Familiarity with ticketing tools (Zoho, Zendesk, Freshdesk).

Experience with remote troubleshooting tools

Basic knowledge of Windows OS & iOS, drivers, printer configuration.

Self-motivated, proactive, and reliable in meeting SLAs.


A+ or N+ certification or similar IT support credentials.

Previous experience in international (U.S.) support processes.

Familiarity with networking (IP printing, router setups).


Work directly with a U.S.-based team

Be part of a growing tech services company with global clients

Opportunities to grow into IT support, team lead, or product operations roles

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Lynx Technologies LLC

Founded :
2024
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

N/A

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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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