Gaming Social Media Outreach Specialist

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

🌟 About Us:

We create AI solutions for hospitals, combining scientific rigor with startup agility.

iON Health's SmartAI is an AI-powered tool developed to help clinicians interact with a patient's medical record using natural language, transforming how healthcare providers access and synthesize clinical data

Founded by serial entrepreneurs with more than 15 successful exits, we offer the opportunity to work alongside elite engineers, clinicians, and product innovators to improve the health of millions of patients each year.

🎯 What We’re Looking For:

• 7+ years of experience with React.js (front-end) and Node.js/Express (back-end).
• Solid understanding of relational and NoSQL databases (e.g., PostgreSQL, MongoDB).
• Experience with cloud platforms (AWS/GCP/Azure) and CI/CD pipelines.
• Comfort working in fast-paced, ambiguous environments with high ownership.
• Prior experience in AI/ML, healthcare, or enterprise software.
• Must Have: Bachelors in Engineering from IIT/NIT/IIIT or similar institutions.
• Good to have: Experience in AI focused startups, early-stage teams, or as a founding engineer.

🛠 What You’ll Do:

• Design, develop, and deploy scalable web applications across the stack (front-end + back-end).
• Collaborate with founders, designers, and other engineers to take features from concept to production.
• Write clean, maintainable, and efficient code using [React.js, Node.js, TypeScript, or your tech stack].
• Work on database design and API development (REST/GraphQL).
• Optimize applications for maximum speed and scalability.
• Contribute to architectural decisions and set up best practices for the team.
• Be hands-on with debugging, testing, and performance tuning.

💡 Why Join Us?

• Work alongside elite engineers, clinicians, and product innovators
• Competitive salary + equity options (you’ll grow as the company grows)
• Fast decision-making and zero bureaucracy
• Shape the future of AI in healthcare

Responsibilities 

• Adding more features to our existing website which can ease the campaign launching process for campaigners. 
• Incorporating various tools which can track the users behavior and other key metrics. 
• Build APIs which are scalable and can help strategically partnering with other companies or organizations. 
• Adopting and incorporating changes as per the new technologies. 
• Investigate production issues pertaining to customer features to determine root cause and implement solutions 
• Work with the real-time feedback from our users (external and internal) to make the products better. 
• Take ownership of the backend services, ensure the best possible performance.
• Strong problem-solving skills, organizational and communication skills, team player

Requirements 

• Preferably 1+ year of experience in full stack development. 
• Hands on experience in front-end languages preferably html5, CSS3, React Js. 
• Top-notch programming skills in JavaScript and a strong understanding of web fundamentals 
• Experience in backend languages preferably NodeJs
• Familiar with MySQL/SQL server 
• Familiar with JavaScript technologies 
• Familiar with cloud services like AWS, Git 
• Knowledge/experience in building Web APIs 
• Good understanding of the foundations of security and best practices ∙ Good Problem-solving skills. 

What you'll get: 

Work with technologies like React, ReactJS, NodeJs.

Gain knowledge on full application lifecycle 

Faster growth and opportunities

• As a Senior Software Engineer you will work closely with the Tech Lead, and the rest of the engineering team to build and scale a data-driven platform. This role will act as a great springboard to accelerate career growth & transition into a Tech Lead level role.
• Your primary focus will be the development of server-side logic, building new services and APIs, developing core business logic, supporting the maintenance of current APIs, reviewing work, and improving the performance and reliability of our systems as we rapidly scale our product and organization.
• An effective Senior Software Engineer will be a self-motivated learner; a highly creative engineer having obsessive attention towards detail and thoroughness.

Must Haves

• You’ve been building web applications professionally for 5+ years
• You’re proficient in PHP 7, Laravel, and PostgreSQL
• You possess strong OOP and design pattern knowledge
• Familiar with modern engineering practices: Code Reviews, Continuous Deployment, Automated Testing, etc
• You write understandable, testable code with an eye towards maintainability and experienced with TDD (Test Driven Development)
• You’ve the ability to build RESTful APIs
• Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
• Well versed with the fundamentals of computer science and distributed systems

Nice-to-haves

• FrontEnd experience; have built applications in either: React, Vue, Angular, or Svelte
• Startup experience, preferably a tech startup
• Open Source contributor
• You have experience with other programming languages -- e.g. NodeJS, Python, Ruby, Go, C, etc.
• Passionate about/experienced with open source and developer tools
• You have a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience

Bonus

• Experience deploying applications; AWS, DigitalOcean, etc.
• Experience with leading a team of 3+ developers

Apply if

• You want to be a team member rather than an employee - cultural fit is the most important thing. Start-up life is a roller coaster and we want to make sure no matter how the day has gone we can still go out (virtually) for a pint at the end of it
• You take ownership
• You’ve an eye for detail
• You’re a problem solver, and a perpetual learner
• You possess a positive and solution-oriented mindset