Receptionist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies.

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. For more details visit

www.monarchtractor.com

Monarch Tractor Electric Tractor

Monarch Tractor is the maker of the world’s first fully electric, driver-optional tractor making sustainable farming economically superior.

www.monarchtractor.com

Requirements and skills:

· 3+ Years of software development experience

· Strong in data structures and algorithms

· Solid understanding of Linux development environment and systems

· Expert level knowledge of Python along with frameworks some application framework

· Prior experience with WebRTC and video streaming protocols like RTMP, RTP and payloads

· Prior experience of h264, h265, vp8, vp9 and av1 encoders and decoders

· Prior experience with GStreamer pipelines

· Knowledge of C++ and proxy servers such as NGNIX is an added advantage

· Proficient in writing unit test cases using the Pytest framework.

· Expert level knowledge of SQL databases like MySQL

· Understanding of microservices architecture

· Knowledge of AWS cloud services like EC2, S3, Lambda etc.

Dear Candidates,

We have an urgent opening for Baby Handler for Chennai Location.

Role: Baby Handler

Qualification: Any

Experience: Fresher – 1 Year

Salary: Best in the Industry

Notice Period: Immediate

Job Description:

·        Well-talented freshers are highly welcomed.

·        Can able to work in the hospitality field.

·        Should have patience and knowledge in handling newborn babies.

·        Ready to relocate to Chennai.

Thanks & Regards,

Dhanushka Dinakaran,

First Click Studios – Chennai

• Min 8+ years’ experience implementing and configuring Salesforce.com.
• Experience and knowledge of Lightning Design System / LWC is a must
• Expertise in using REST API's, SOAP Web services, Bulk API and Streaming APIs.
• Experience with Apex Triggers, Apex Class, Javascript, HTML, Validation Rules, Workflow Rules, Process Builder,flow.
• Hands-on experience in implementation of significant customization using the force.com platform.
• Experience with Subversion, Git or other SCM systems
• Experience in SFDX, VS Studio and ANT Deployment tool
• Knowledge of LWC/Salesforce Marketing Cloud is an added plus
• Experience in Salesforce integration with large applications End to End
• Team player and leading team as well
• Certification on Application Architect is a bonus.

Required Candidate profile