Offline Retail Lead

Job title: Pega Developer

Experience: 5+ Years

Location: Bangalore (Hybrid – 2 days WFO)

Job Summary:

We are looking for a Pega Developer with experience in BPM, CRM, or ITSM application development. The candidate should have strong expertise in Pega development, integrations, security, and enterprise application delivery.

Key Responsibilities:

• Design, develop, and maintain applications on the Pega Platform.
• Participate in all SDLC phases including development, testing, deployment, and support.
• Configure workflows, case management, business rules, and reports.
• Develop integrations using REST/SOAP, JSON, and XML.
• Implement application security and access controls.
• Support deployments, troubleshooting, and performance optimization.

Required Skills:

• Hands-on Pega development experience.
• Exposure to BPM, CRM, or ITSM platforms.
• Strong knowledge of JSON/XML integrations.
• Understanding of authentication, authorization, and access controls.
• Exposure to AWS services (EC2, S3).
• Basic Java, SQL, and RDBMS knowledge.
• Strong analytical and communication skills.
• Exposure to HTML, JavaScript, CSS, and ReactJS.

Certifications preferred:

• Pega Certified System Architect (PCSA) v8.
• Pega Certified Senior System Architect (PCSSA) v8 preferred.

Job Description: Offshore Sr .Net Core.

·      Solid understanding of design principals and patterns

·      Proficiency .Net Framework/.Net Core, Web API, C#, VB.Net, JavaScript,

·      Strong experience with Oracle and MS SQL programming.

·      Hand-on experience with SSIS

·      Proficiency in Azure Devops, Building pipelines, Azure APIM

·      Knowledge of GIT source control.

·      Financial domain experience, preferably in commercial loan servicing and Participations/Syndication loan systems

·      Strong analytical, problem-solving, and conceptual skills.

·      Demonstrated requirements gathering and analysis skills.

·      Strong communication skills, both oral and written.

Nice to have:

·      Experience with micro services

·      Experience with Business Objects

·      Experience in Angular or React

·      Experience in Type Script, Power Shell, RabbitMQ

Roles & Responsibilities:

Promoting the company's existing brands and introducing new products to the market.

Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.

Gathering, investigating, and summarizing market data and trends to draft reports.

Implementing new sales plans and advertising.

Product Marketing, catalog management,

Inventory management

Dynamic price Management

Knowledge, skills, and attributes

Bachelor degree/ Management

6 months to 1 year of relevant Work Experience, 

2022 Passout candidates, Internship in related field.

Great communication skills 

Experience in FMCG industry is a plus. 

Bangalore based candidates from Tire 1 and Tire 2 colleges

Key Skills:

Strong communication and interpersonal skills. Especially the ability to work cross-departments to achieve results

Strong Project management skills

Ability to get things done

Self Driven

Analytical oriented

Ability to merge creative and analytical insights

Strong creative bent of mind. 

Communicate clear decisions, next steps, and accountability

Technical knowledge

• Design and implement software components using up-to-date technologies and best practices.
• Comprehensive understanding of the REST architecture.
• Strong working experience in Angular,HTML5, CSS3
• Strong working experience in Container Orchestration Management on-premise and public cloud (Docker, Kubernetes or similar)
• Overall understanding of the Service Oriented Architecture
• Experience with widely used design patterns.
• Should possess prior experience in building distributed multi-tier applications with single sign-on.
• Continuous Integration (CI) and Automated Deployment on AWS/Azure
• Static and dynamic code quality analysis
• Should understand the dynamics of the full-stack development and guide junior team members.
• Experience in developing enterprise-scale software platforms
• Should have hands-on experience in managing releases.
• Build applications using Azure Services and deploy them on Azure Infrastructure.

• Need to develop applications in PHP, HTML5, JQuery and Node.JS.
• Need to interact with Team Leads, QA team, Deployment team
• Need to interact with in-house and external customers
• Need to interact with internal team members for integrated development
• Need to have good communication skills
• Will Report to Lead Developer - PHP

Skills required:

• Need to have experience in developing projects using PHP, MySQL, HTML5, JavaScript, AJAX, JQuery , CSS3, Elastic Search and Node.JS
• Need to have experience in implementing web frameworks
• Need to have experience in database concepts
• Need experience in unit testing
• Need to have experience in trouble shooting and analyzing run time errors

Preference of Educational background:

• B.E
• B.Tech
• MCA

Preference of Professional background:

• Should have strong knowledge and understanding of Software Development Life Cycle.
• Solid Work experience of Object Oriented Development and MVC Design & Core PHP
• Sound knowledge of JavaScript / AJAX technologies and methods.
• Prior experience with XML, JSON and SOAP web services.
• Hands-on experience in writing complex SQL queries.
• Excellent written and oral communication skills.
• Node.js, Angular.js is a plus
• Version control systems like Sub version, GITLAB

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility