RCM Mentor

Job Description – Billing & Invoicing Specialist

Job Title: Billing & Invoicing Specialist

Experience: 2–3 Years

Department: Title Services / Billing Operations

Employment Type: Full-Time

Job Overview

We are looking for a detail-oriented Billing & Invoicing Specialist with 2–3 years of hands-on experience in customer billing, billing operations, invoice processing, accounts receivable, and billing research.

The ideal candidate should have strong knowledge of customer invoicing, order entry, reviewing purchase orders and contracts, investigating billing discrepancies, and resolving customer billing disputes. The candidate will work closely with the Sales, Customer Success, Finance, and other internal teams to ensure accurate and timely customer billing.

Key Responsibilities

• Create, review, and process customer invoices accurately and within defined timelines.
• Handle end-to-end customer billing and invoicing activities.
• Review contracts, purchase orders (POs), and supporting documents to ensure billing accuracy.
• Perform billing research and investigate invoice discrepancies.
• Research and resolve customer billing inquiries, disputes, and discrepancies.
• Handle order entry and verify order details before processing invoices.
• Manage accounts receivable (AR) activities and follow up on outstanding invoices when required.
• Coordinate with Sales, Customer Success, Finance, and internal departments to resolve customer billing issues.
• Ensure adherence to company billing policies, procedures, and internal controls.
• Support month-end closing activities and other accounts receivable functions as required.
• Maintain accurate customer billing records and documentation.

Required Skills & Qualifications

• Bachelor's degree in Commerce (B.Com), Accounting, Finance, or a related field.
• 2–3 years of relevant experience in customer billing, billing operations, invoicing, or accounts receivable.
• Hands-on experience in customer invoice creation, processing, and billing activities.
• Strong understanding of customer billing processes and order entry.
• Experience reviewing contracts, purchase orders, and supporting billing documents.
• Ability to investigate billing disputes and resolve customer discrepancies.
• Good analytical, numerical, and problem-solving skills.
• Strong attention to detail and accuracy.
• Good verbal and written communication skills.
• Proficiency in MS Excel and basic accounting tools.

Preferred Experience

Candidates with practical experience in the following areas will be preferred:

• Customer Billing and Invoicing Operations
• Customer Invoice Processing
• Accounts Receivable (AR)
• Order Entry and Order Management
• Billing Research and Investigation
• Customer Billing Dispute Resolution
• Purchase Order (PO) and Contract Verification
• Customer Account Reconciliation

Ideal Candidate Profile

We are specifically looking for candidates whose primary work experience has been in Customer Billing and Invoicing Operations, rather than general finance or accounting.

Candidates with hands-on experience in customer billing, processing customer invoices, researching billing discrepancies, handling order entries, managing accounts receivable, and resolving customer billing disputes will be given preference.

Keywords for Candidate Sourcing

Customer Billing Specialist, Billing Specialist, Billing Executive, Invoicing Specialist, Accounts Receivable Executive, Billing Analyst, Order Management Specialist, Customer Billing Analyst, AR Analyst.

Key Responsibilities

• Conduct quality audits of US payment transactions and operational activities.
• Review transactions for accuracy, completeness, and compliance with established procedures.
• Validate payment processing, refunds, reversals, settlements, and transaction status.
• Identify discrepancies, processing errors, and potential risks, and coordinate with operations teams for resolution.
• Ensure adherence to SOPs, client guidelines, internal controls, and compliance requirements.
• Perform root-cause analysis to identify recurring errors and recommend corrective actions.
• Prepare quality reports, maintain audit records, and track quality performance metrics.
• Monitor transaction accuracy, error rates, turnaround time, and other quality KPIs.
• Participate in calibration sessions with Operations, Training, and Quality teams.
• Provide feedback to team members to improve accuracy and process performance.
• Support process improvement initiatives to reduce errors and enhance operational efficiency.

Mandatory Requirements

• Minimum 2 years of overall professional experience.
• Graduation is mandatory.
• Minimum 2 years of relevant experience in US Payments.
• Experience in payment processing, transaction auditing, or Quality Assurance is required.
• US international voice process experience is mandatory.
• Domestic voice experience will not be considered.
• Good understanding of payment transactions, refunds, reversals, settlements, and payment disputes.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Good communication and stakeholder-management skills.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US shifts and from the office in Gurugram.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Are you passionate about leveraging data to drive strategic decisions? Join us at OIP Insurtech, where you'll play a pivotal role in analyzing market trends, optimizing operational processes, and transforming customer experiences. Bring your analytical prowess and business acumen to collaborate with a dynamic team dedicated to shaping the future of insurance technology. Apply now and be part of revolutionizing the industry with cutting-edge insights and solutions.

Requirements:

• 3-5 years of experience 
• Capable of independently conducting various aspects of business analysis, including requirements gathering, process analysis, and documentation. 
• Proactive in identifying and prioritizing issues within their domain and taking the initiative to work with the team to resolve them.
• Strong background in accounting and/or financial controlling 
• Demonstrates a high level of skill and independence
• Understands the full business analysis lifecycle and is proficient in handling various business problems and custom cases.
• Good knowledge of English
• Experience in accounting business analysis in the IT industry is highly desirable 
• Working knowledge of software development concepts, technologies, practices, and principles, and the ability to use them in different situations independently
• Good understanding of the software development lifecycle

Duties and responsibilities:

• Works closely with the development team and other stakeholders to investigate model business functions, business processes, information flows, and data structures
• Investigate operational issues, problems, and new opportunities; seek effective business solutions through improvements in aspects of business areas or systems of interest
• Assists in the analysis of underlying issues and their root causes, and identifies available options
• Communicates with clients and other stakeholders and assists in presenting issues and solutions both verbally and in writing
• Specifies data, data objects, and information flows that align with the needs of the business
• Produces business analysis deliverables using relevant documentation styles in line with company standards
• Facilitates stakeholder meetings and workshops, and presents findings and actions both verbally and in writing to the business
• Able to translate business requirements into a structured form
• Able to create structure within projects and project teams following Agile principles
• Understands the domain (Insurance Industry) and how it functions, after spending 6M in the company
• Understands the entire Policy Lifecycle, after spending 6M in the company
• Experience in using tools like Jira, Confluence, LucidChart, or other software for requirements management, documentation, and process modeling
• Experience with Agile frameworks
• Experience with testing methodologies, test planning, and quality assurance processes to ensure reliable and robust systems

Job Title: OTC (Order to Cash) – Accounts Receivable

Location: Hyderabad

Experience: 12 Years

Job Description:

We are looking for an experienced OTC professional with strong expertise in Accounts Receivable (AR) and Order-to-Cash processes. The candidate should have hands-on experience managing customer accounts, billing, collections, cash application, reconciliations, and resolving payment discrepancies.

Key Responsibilities:

• Manage end-to-end Order-to-Cash (OTC) operations.
• Handle Accounts Receivable, invoicing, collections, and cash application.
• Perform customer account reconciliations and resolve billing disputes.
• Monitor outstanding payments and overdue invoices.
• Manage accounts receivable reporting and month-end closing activities.
• Coordinate with internal teams and customers to resolve payment issues.
• Identify process improvements to improve collection efficiency.

Mandatory Skills:

• Order to Cash (OTC)
• Accounts Receivable (AR)
• Invoicing and Collections
• Cash Application
• Account Reconciliation

Experience: 12 Years

Location: Hyderabad

Interested candidates can share their updated resume.

# Job Description – Billing & Invoicing Specialist

**Job Title:** Billing & Invoicing Specialist

**Experience:** 4–6 Years

**Department:** Title Services / Billing Operations

**Employment Type:** Full-Time

### Job Overview

We are looking for a detail-oriented Billing & Invoicing Specialist with 4–6 years of hands-on experience in **customer billing, billing operations, invoice processing, accounts receivable, and billing research**.

The ideal candidate should have strong knowledge of customer invoicing, order entry, reviewing purchase orders and contracts, investigating billing discrepancies, and resolving customer billing disputes. The candidate will work closely with the Sales, Customer Success, Finance, and other internal teams to ensure accurate and timely customer billing.

### Key Responsibilities

* Create, review, and process customer invoices accurately and within defined timelines.

* Handle end-to-end customer billing and invoicing activities.

* Review contracts, purchase orders (POs), and supporting documents to ensure billing accuracy.

* Perform billing research and investigate invoice discrepancies.

* Research and resolve customer billing inquiries, disputes, and discrepancies.

* Handle order entry and verify order details before processing invoices.

* Manage accounts receivable (AR) activities and follow up on outstanding invoices when required.

* Coordinate with Sales, Customer Success, Finance, and internal departments to resolve customer billing issues.

* Ensure adherence to company billing policies, procedures, and internal controls.

* Support month-end closing activities and other accounts receivable functions as required.

* Maintain accurate customer billing records and documentation.

### Required Skills & Qualifications

* Bachelor's degree in Commerce (B.Com), Accounting, Finance, or a related field.

* 3–6 years of relevant experience in **customer billing, billing operations, invoicing, or accounts receivable**.

* Hands-on experience in customer invoice creation, processing, and billing activities.

* Strong understanding of customer billing processes and order entry.

* Experience reviewing contracts, purchase orders, and supporting billing documents.

* Ability to investigate billing disputes and resolve customer discrepancies.

* Good analytical, numerical, and problem-solving skills.

* Strong attention to detail and accuracy.

* Good verbal and written communication skills.

* Proficiency in MS Excel and basic accounting tools.

### Preferred Experience

Candidates with practical experience in the following areas will be preferred:

* Customer Billing and Invoicing Operations

* Customer Invoice Processing

* Accounts Receivable (AR)

* Order Entry and Order Management

* Billing Research and Investigation

* Customer Billing Dispute Resolution

* Purchase Order (PO) and Contract Verification

* Customer Account Reconciliation

### Ideal Candidate Profile

We are specifically looking for candidates whose primary work experience has been in **Customer Billing and Invoicing Operations**, rather than general finance or accounting.

Candidates with hands-on experience in customer billing, processing customer invoices, researching billing discrepancies, handling order entries, managing accounts receivable, and resolving customer billing disputes will be given preference.

### Keywords for Candidate Sourcing

Customer Billing Specialist, Billing Specialist, Billing Executive, Invoicing Specialist, Accounts Receivable Executive, Billing Analyst, Order Management Specialist, Customer Billing Analyst, AR Analyst.

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance 

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities :

• Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including product engineering and management, to resolve complex cases.
• Research and troubleshoot customer questions, ensuring accurate and timely solutions.
• Maintain detailed records of customer interactions and case resolutions.
• Share knowledge and best practices with team members to foster a collaborative environment.
• Strive to exceed customer expectations by delivering world-class service.
• Continuously develop product and industry knowledge to enhance support capabilities.

Does this position require a degree? :

Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.

Qualifications :

• Bachelor’s degree is mandatory from a recognized university.
• Excellent time management and organizational skills.
• Strong listening and communication skills, both oral and written.
• Demonstrated ability to problem solve and troubleshoot customer issues.
• Self-motivated and proactive team player with a collaborative mindset.
• Desire to provide outstanding customer service and exceed expectations.
• Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

• Prior customer service experience of 2+ years.
• Experience supporting accounting or finance software products or Accounting degree.
• Ability to adapt quickly to new technologies and processes.

OTC (Accounts Receivable) – Job Opening

Experience: 1–3 Years

Location: Hyderabad Only

Relocation: Not Applicable

Key Responsibilities:

• Handle Order to Cash (OTC) and Accounts Receivable activities.
• Manage invoice processing, cash application and collections.
• Perform account reconciliation and resolve payment-related queries.
• Maintain accurate records and support timely closure of AR activities.
• Coordinate with internal teams and customers for issue resolution.

Mandatory Skills:

• Order to Cash (OTC)
• Accounts Receivable (AR)
• Invoice Processing
• Cash Application
• Reconciliation
• Collections / Payment Query Resolution

Candidate Profile:

• 1–3 years of relevant experience in OTC / Accounts Receivable.
• Good communication and analytical skills.
• Willing to work from Hyderabad.

About LabStack-

LabStack is the growth engine for healthcare.

We are building the infrastructure layer that connects healthcare businesses with healthcare providers and operational workflows across India.

Our network spans diagnostics, hospitals, doctors and clinics, pharmacy, home healthcare and other healthcare services.

As healthcare networks grow, processing hospital claims accurately and coordinating with insurers and TPAs becomes a critical operational function. This role will be responsible for making sure claims move through the process accurately, efficiently and within defined SLAs.

About the Role-

We are looking for a Hospital Claims & TPA Processor to manage and oversee hospital claims and TPA-related operations.

You will work with hospitals, TPAs, insurers and internal operations teams to ensure that claims and related documentation are processed correctly and on time.

This is a detail-oriented role where accuracy, documentation, follow-up and SLA management are critical.

What You Will Do-

• Process and review hospital claims received from healthcare providers.
• Coordinate with hospitals and TPAs for claim-related documentation.
• Verify claim forms, bills, medical documents and supporting records.
• Check claims for completeness and identify missing or inconsistent information.
• Track claims from submission through processing and closure.
• Follow up with hospitals and TPAs on pending claims and documentation.
• Coordinate on claim queries, discrepancies and re-submissions.
• Maintain accurate claim records and status updates.
• Ensure claims are processed within defined SLAs.
• Monitor pending, rejected, queried and approved claims.
• Escalate cases that require additional review or intervention.
• Maintain claim trackers and operational reports.
• Coordinate with internal teams to resolve claim-related issues.
• Identify recurring documentation or processing issues and help improve the workflow.
• Maintain confidentiality and accuracy while handling healthcare and claim-related information.

What We're Looking For-

• Minimum 1 year of relevant experience.
• Prior experience in hospital claims, TPA operations, insurance claims, healthcare operations or hospital billing is preferred.
• Good understanding of the hospital insurance/TPA claims process.
• Experience working with hospitals, insurers or TPAs is a strong advantage.
• Strong attention to detail.
• Good understanding of claim documentation and verification.
• Strong follow-up and coordination skills.
• Comfortable working with Excel/Google Sheets and operational trackers.
• Ability to manage multiple claims and deadlines simultaneously.
• Strong written and verbal communication.
• Ability to identify discrepancies and escalate issues appropriately.
• Comfortable working in a fast-paced healthcare operations environment.

Compensation & Employment-

Compensation: ₹20,000–₹35,000 per month