Quality Expert - QA/QC Professional (BPO)

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Key Responsibilities:

•Coordinate and execute end-to-end learning programs: onboarding, technical training, soft skills, leadership development, and functional skill-building initiatives.

•Liaise with internal stakeholders and external vendors to plan, schedule, and deliver training sessions (virtual and in-person).

•Manage and update the Learning Management System (LMS), ensuring courses, enrollments, and feedback are properly recorded and maintained.

•Support learning need analysis by gathering insights from managers, performance reviews, and employee feedback.

•Track learning participation, completion rates, and training effectiveness metrics and share regular reports with leadership.

•Assist in content curation, microlearning programs, and digital learning initiatives using innovative tools and AI-driven platforms.

•Support the development of career paths, competency frameworks, and personalized learning journeys for employees.

•Promote a strong learning culture through communication campaigns, gamification, and employee engagement activities related to development.

•Maintain updated documentation, feedback analysis, and impact assessments for all L&D programs.

Key Skills & Competencies:

•1–5 years of experience in Learning and Development / HRD roles in fast-paced environments

•Strong hands-on experience with LMS platforms, training coordination, and learning operations

•Excellent communication skills – both written and verbal

•Strong project management, organizational, and multitasking abilities

•High attention to detail and ability to analyze learning data and generate insights

•Creative thinker with a passion for innovation in learning methodologies

•Tech-savvy with knowledge of Zoho People (preferred), LMS tools, and AI-driven learning tools

•Proactive, self-motivated, and able to thrive in a hybrid work environment

Job description

We are looking for an experienced HTML developer to oversee the design, coding, and implementation of projects.

In this role, you will be required to collaborate with Website Designers on the initial web design, write the code, ensure cross-platform compatibility, and provide user support.

To be successful as an HTML developer, you should have a good eye for detail and excellent knowledge of front-end technologies like HTML5, CSS3, Bootstrap.

HTML Developer Responsibilities:

Meeting with Web designers to discuss project design and layout.

Coding the entire HTML site from end to end.

Debugging code and front-end web applications.

Ensuring cross-platform compatibility.

Troubleshooting application errors.

Conducting website performance and usability tests.

Meeting publication deadlines.

Providing user support.

HTML Developer Requirements:

At least 2 years experience as an HTML Developer.

In-depth knowledge of front-end coding languages including HTML, CSS

Basic Knowledge on Javascript, Jquery

Ability to troubleshoot coding and application errors.

Knowledge of web design and user application requirements.

Ability to meet strict publication deadlines.

Good understanding of SEO principles and ensuring that the application will adhere to them

Responsibilities

• Reaching out to architects and interior designers according a marketing strategy
• Managing company’s communication related to business development
• Representing the company at events
• Engaging the retail customers through marketing campaigns

Skills Required

• Desktop applications like MS Office
• Fluency in English
• Knowledge of online channels of marketing and publicity

Qualification

• Graduate in any discipline

Experience

• Minimum 3 year of experience in digital marketing