Quality Expert - QA/QC Professional (BPO)

Key Responsibilities

• Create and execute test cases

Perform:

Functional testing

Regression testing

Exploratory testing

• Test APIs using Postman

• Log, track, and verify bugs

• Work closely with developers and product team

• Strong analytical thinking

• Good communication (clear bug reporting)

• Attention to detail

• Ownership mindset

Role: CIPM Tech Lead

Fulltime

Onsite

We are looking for Customer Identity and Access Management (CIAM) is delivered through the Customer Identity and Profile Management (CIPM) service, enabling secure, seamless digital customer experiences for a hyper-connected customer base. CIAM is a specialized domain within Identity and Access Management (IAM) and is critical to establishing trusted digital relationships, secure data sharing, personalization, cross-marketing, and business intelligence. This role maximizes the business value of IT solutions by aligning business needs with the enterprise application landscape, emerging technologies, and platform capabilities. It is accountable for defining, designing, and delivering end-to-end architecture across business, data, application, technology, and security domains, ensuring solutions are scalable, secure, compliant, and future-proof. The position leads architecture activities from initiation through delivery, ensuring alignment with enterprise strategy, portfolio roadmaps, and security standards while meeting cost, schedule, and quality objectives.

Skill Set

MUST HAVE

Identity (CIAM) & Okta Auth0 Core Expertise, Identity Lifecycle (OAuth/SAML/MFA/FIDO) & SCIM 2.0, DevOps & Enterprise Operations (GitHub/GitHub Actions), Incident, Support & ITSM (ServiceNow Request Handling), API Security & Integration (REST), Observability & Operations

GOOD TO HAVE

Frontend (JS/HTML/Node.js) & Auth0 UI Customization (UL/ACUL), Migration & Large-Scale Onboarding, Enterprise Security & Compliance, Application Onboarding & Change Management, Akamai & Edge Ecosystem

Key Responsibilities

•                    Act as a global CIAM subject matter expert, providing technical leadership.

•                    Design, integrate, and deploy enterprise-scale CIAM solutions.

•                    Lead requirements discovery, analysis, and solution design.

•                    Facilitate discovery workshops to derive business requirements and processes.

•                    Define enterprise architectures and system integrations aligned to business outcomes.

•                    Perform security reviews and ensure compliance with standards and best practices.

•                    Identify security architecture gaps and define risk mitigation strategies.

•                    Drive adoption of CIAM best practices across IT and business teams.

•                    Support CIAM policy development and regulatory compliance.

•                    Collaborate with vendors, system integrators, and global delivery teams.

•                    Communicate effectively with technical and non-technical stakeholders.

•                    Document security, cybersecurity architecture, and system requirements across the lifecycle.

Core Technical Requirements

•                    Proven delivery of scalable, high-performance CIAM solutions supporting mission-critical consumer services.

•                    Strong server-side development experience (Java and/or .NET) and client-side frameworks (Angular, Node.js, or similar).

Deep hands-on expertise with identity standards and technologies including: LDAP, SAML 2.0, OAuth 2.0 (all major flows), OpenID Connect (OIDC), SCIM, SSO, RBAC

Strong REST/SOAP integration experience using XML and JSON.

Solid enterprise application architecture and security fundamentals, including cryptography.

Experience in integrating applications with identity providers using federation standards.

Hands-on experience with CIAM platforms such as Auth0, Akamai, or equivalent.

Familiarity with API and developer tooling (e.g., Postman).

Mobile identity integration experience (React Native, Ionic, Xamarin) is a plus.

Architecture, Security, and Compliance

•                    Strong understanding of solution architecture frameworks (e.g., TOGAF).

•                    Experience with architecture modeling concepts and tools.

•                    Proven ability to produce solution designs and architecture artifacts.

•                    Background in information security architecture and IAM threat modeling.

•                    Strong knowledge of identity and privacy regulations (GDPR, CCPA) and their architectural impact.

•                    Ensure best-in-class IAM and CIAM practices across the enterprise.

Skills & Professional Attributes

•                    Excellent communication and presentation skills.

•                    Ability to provide architectural direction to development and support teams.

•                    Comfort operating in global, multi-vendor, distributed environments.

•                    English required.

Mandatory Experience & Qualifications

•                    Deep hands-on expertise with SAML 2.0, OAuth 2.0, OIDC, and SCIM.

•                    Proven experience integrating applications with identity providers.

•                    Strong solution architecture capability using TOGAF or similar frameworks.

•                    Hands-on experience producing enterprise-scale architecture documentation.

•                    Information security architecture experience with IAM-specific threat modeling.

•                    Strong understanding of privacy regulations and compliance impacts.

•                    Relevant industry certifications (e.g., TOGAF, CISSP, CCPA).

Preferred Qualifications

•                    Degree in IT, Software Engineering, or related field.

•                    10+ years in comparable enterprise architecture or CIAM roles.

•                    Recognized thought leadership in CIAM or IAM domains.

Additional Information

•                    Degree in IT, Software Engineering, or related field.

•                    10+ years in comparable enterprise architecture or CIAM roles.

•                    Recognized thought leadership in CIAM or IAM domains.

Strong sales executive profile

Mandatory (Experience 1): Must have 7+ years of hands-on B2B sales experience, preferably selling SaaS products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory (Company): B2B SaaS Product companies

4+ years of experience building Front end web applications

• Deep understanding of the ReactJS, Redux state container, Webpack module bundler
• Delivery of technical solutions with clean, well-tested code
• Be an active part of the engineering community team and collaborating with other developers
• You have solid experience working in an agile development environment
• Good JavaScript experience including asynchronous programming, pec closures, types, and ES6
• Demonstrable experience with RESTful APIs and JSON
• HTML 5 and CSS 3 as part of theming real-world projects
• Understanding of pre-processed CSS platforms such as Sass or Less.
• Proficiency in UI Prototyping Tools like Invision, Sketch, Adobe Experience Design etc.
• Good knowledge of responsive web design and experience with Git or other source control systems
• Knowledgeable and experienced with micro-service architecture
• Strong ability to debug code

• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
• Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration
• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
• Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics
• Partner with email, performance marketing and web teams to design, test and evolve lead nurturing tactics.

• Working in partnership with the creative team, develop creative briefs and guide creative direction to meet objectives for all advertising and public-­facing communications, including print, digital, and video assets
• Conceptualize and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels
• Manage content and updates for customer and internal touch points, establishing budget guidelines, participating in events, documenting business processes, and providing additional sales support
• Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads
• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimize accordingly
• Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets

• Bachelor’s degree in marketing, business, or related field
• Excellent written and verbal communication skills
• Proven experience developing marketing plans and campaigns
• Strong project management, multitasking, and decision-making skills
• Metrics-driven marketing mind with eye for creativity
• Experience with marketing automation and CRM tools

Preferred Qualifications

• Master’s degree a plus
• Proficiency with online marketing and social media strategy
• Proven experience designing interactive applications and networking platforms
• Willingness and ability to travel
• Established press and media contacts

We work in a project based environment, so each project (research assignment) would not last for more than 3-4 weeks. Research assignments would primarily focus on B2B respondents/ prospects and the candidate will be required to call-up these respondents/prospects and convince them to participate in our research surveys further take them through the questionnaire and capture responses over the phone.

- Primarily will be involved in generating Leads over the phone with national and international respondents.

- Perform secondary research, and generate leads using various tools, directories and websites.

• Total of 3-5 years of experience building cutting-edge products.
• Must have a degree in Computer Science or a related field. Strong understanding of object-oriented programming, concurrency, and fundamentals of computer science.

• Technically Hands-on, prior experience with scalable Architecture.
• Bring 3-5 years of software engineering and product delivery experience, with a strong background in algorithms.
• Excellent command over Data Structures and Algorithm Proficiency in implementation of algorithms and use of advanced data structures to solve problems in computing
• Exceptional coding skills in an Object-Oriented programming language (Python preferred with Django framework).
• Strong problem-solving and analytical skills.
• Experience with web technologies Java/Python, Linux, Apache, MySQL, solr, memcache, redis.
• Experience in architecting & building real-time, large-scale e-commerce applications.
• Experience with high-performance websites catering to millions of daily traffic is a plus.

• Java/ Python, MySQL, Redis, ElasticSearch, Problem Solving, Scalability, Design Patterns, Distributed System

• Develop complex software products that include scale, algorithmic complexity, and a huge amount of data.
• Build cutting-edge scalable systems by writing simple and efficient code.
• Code, develop, design, and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
• Contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• Design, implement, and maintain highly scalable, multi-tier, distributed server software applications
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support
• Working directly with developers and product managers to conceptualize, build, test, and release products
• Take responsibility for performance and stability for all server functions
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Strong experience in Java Development
• Deep expertise and hands-on experience with Web Applications
• Expertise in Java, Spring Boot is an added advantage.
• Experience in Microservices
• Hands-on design experience with Web Services (REST, SOAP, etc ..).
• Strong grasp of security principles.

Nice to Have

• Spring Zuul
• Kafka
• cryptography and certificates

Abilities:

• Developer with  strong ability to develop web applications using Java
• Should be able to Code, design, and implement
• Maintain code integrity and organization