Quality Expert - QA/QC Professional (BPO)

Role - HR Operations Specialist

Experience: 2–3 Years 

Location: Kormangala, Bangalore, India

About Us: IAI Solution Pvt Ltd is a cutting-edge AI startup dedicated to pioneering transformative solutions in enterprise automation and predictive analytics, challenging the status quo, and building the future of intelligence through innovative technology and a relentless pursuit of excellence. We need a highly organized and proactive individual to ensure flawless execution of our essential HR administrative and operational functions.

Why Join IAI Solution Pvt Ltd?

• Shape the Future: Work at the forefront of Artificial Intelligence, contributing to a company that is challenging the status quo and redefining industry standards.
• Direct Impact: This role is essential to our daily efficiency. You won't just be processing paperwork—you'll be building the foundation for our rapid growth and supporting every employee directly.
• Grow with Us: Experience the energy of a high-growth startup. We offer unparalleled opportunities for learning, professional development, and expanding your skill set across HR and Operations.
• Startup Culture: Join a passionate, collaborative, and fast-moving team that values innovation, speed, and ownership.

Role Overview

The HR & Operations Associate will be the engine room of our People function, responsible for the efficient and compliant execution of daily HR administrative and operational processes. This role requires precision, attention to detail, and the ability to thrive in a fast-paced, high-growth technology environment.

Key Responsibilities

1. HR Administration, Data & Compliance

• Maintain the integrity of all employee records within the HRIS, ensuring data is accurate for hires, changes, and terminations.
• Own the end-to-end administration of Attendance tracking, Leave Management, and the generation of associated reports.
• Handle all record keeping and compliance documentation for the Internship program.
• Process and track documentation related to statutory compliance, including basic liaison for EPFO Passbook data and general labor law requirements.
• Manage employee lifecycle paperwork, including preparing contracts, NDAs, and internal communication.

2. Employee Onboarding & Operations Support

• Execute comprehensive onboarding tasks, including background checks, initial paperwork, IT setup coordination, and the preparation/distribution of joining kits.
• Handle all aspects of offboarding, including exit paperwork and coordination of asset retrieval.
• Serve as the key processor for employee support logistics, including processing relocation assistance and reimbursement claims.
• Administer employee benefits and programs, including support for insurance enrollment and basic benefits inquiries.
• Manage invoicing, vendor relations, and other ad hoc HR operations tasks as required to maintain smooth business continuity.

3. Reporting and Auditing

• Generate routine HR reports and metrics (e.g., headcount, turnover, leave usage) for management review.
• Ensure all personnel files (digital and physical) are organized and maintained in compliance with privacy regulations.

Required Qualifications

• 2–3 years of dedicated experience in an HR Administrator, HR Assistant, or Operations Support role, preferably within the startup sector.
• Proven proficiency with at least one modern HR Information System (HRIS) for data management and reporting.
• Exceptional organizational skills and demonstrated ability to manage high-volume administrative tasks with high accuracy.
• Strong verbal and written communication skills, with a professional and discreet approach to handling sensitive employee information.
• A proactive, "get-it-done" attitude and the ability to adapt quickly in a dynamic, rapidly changing work environment.

Competitive Benefits

• Highly competitive salary package with performance-based incentives.
• Health & Wellness coverage
• Work-Life Balance with Generous Paid Time Off (PTO) package.
• Excellent Work Culture

Job Title: Channel Sales Manager - ERP & CRM Solutions

Location: Mumbai, Hyderabad, Remote

Experience: 4-6 yrs

Job Summary:

We are seeking a highly motivated and experienced Channel Sales Head to drive the channel partner strategy, business development, and revenue generation for our ERP and CRM product offerings across the Middle East, Asia, South Africa, US, and UK. This role requires a strategic leader with a strong background in building and managing channel ecosystems, driving sales through partners, and executing regional go-to-market plans. The ideal candidate will have a deep understanding of the ERP and CRM landscapes and the ability to recruit, enable, and scale high-performing partners while delivering measurable sales revenue growth.

Key Responsibilities:

Channel Partner Strategy & Development:

• Develop and execute a comprehensive channel sales strategy across the Middle East, Asia, South Africa, US, and UK regions to drive revenue growth for ERP and CRM solutions.
• Establish and nurture strong relationships with new and existing partners to drive sales and product adoption.
• Lead the development of go-to-market strategies and regional sales plans in collaboration with the channel partners.

Partner Enablement & Training:

• Design and implement training programs to ensure that partners have the skills and knowledge to successfully sell, implement, and support ERP and CRM solutions.
• Provide ongoing support and resources to partners, including sales enablement tools, marketing materials, and product updates.
• Drive partner certification programs and performance management to maintain a high standard of service delivery and sales performance.

Revenue Growth & Sales Execution:

• Work closely with channel partners to ensure they meet or exceed their sales quotas and targets.
• Collaborate with internal sales teams and marketing to support joint sales efforts, drive pipeline development, and close deals.
• Take ownership of generating sales revenue for the organization by fostering a results-driven sales culture among channel partners.
• Manage sales forecasts and ensure timely reporting of pipeline and partner performance to senior leadership.

Partner Ecosystem & Relationship Management:

• Build and maintain long-term, strategic relationships with key partners and stakeholders within the partner ecosystem.
• Conduct regular performance reviews with partners, identify areas for improvement, and work together on corrective actions to drive mutual success.
• Act as the point of contact for critical partner escalations and address any issues that may impact partner satisfaction or sales performance.

Market & Competitive Insights:

• Stay informed about market trends, customer needs, and competitor activities in the ERP and CRM markets to inform channel strategies.
• Provide insights on regional market dynamics and customer requirements to adjust product offerings and improve partner sales tactics.
• Collaborate with product management and marketing teams to align product messaging and promotional strategies with regional channel partners.

Reporting & Analysis:

• Provide regular reports on partner sales activities, progress against goals, and forecasts to senior leadership.
• Analyze channel performance data to identify trends, areas for improvement, and new business opportunities.

Key Qualifications:

Experience:

• 5-6 years of experience in channel sales, partner management, or business development, with a proven track record of success in the ERP and CRM markets.
• Extensive experience in managing channel partners across the Middle East, Asia, South Africa, US, and UK regions.

Skills:

• Strong leadership skills with the ability to influence and align cross-functional teams and partners.
• In-depth knowledge of ERP and CRM product landscapes, business processes, and customer needs.
• Excellent communication, negotiation, and interpersonal skills with the ability to build relationships at all levels.
• Ability to develop and execute strategic plans while maintaining focus on day-to-day operational execution.
• Results-driven, with the ability to manage multiple priorities and achieve sales targets.

Education:

• Bachelor's degree in Business, Information Technology, or a related field. MBA preferred.

Travel:

• Ability to travel as needed to engage with partners and support regional sales efforts.

Personal Attributes:

• Highly self-motivated with a passion for building and scaling business through partnerships.
• Collaborative, yet able to work independently and manage multiple complex relationships.
• Strong business acumen with a focus on results and long-term business growth.
• Excellent problem-solving and conflict-resolution skills.
• Ability to thrive in fast-paced, rapidly evolving environments.

Frontend Developer

Responsibilities:

·         Develop our new products

·         Define and design common reusable components

·         Enhance and maintain our existing products

·         Interact with other teams, as well as with our users

·         Act on user feedback

Qualifications:

·         Experience as a front-end or full-stack software engineer in AWS environment

·         Knowledge of modern JavaScript and its fundamentals, as well as JavaScript frameworks such as ReactJs, Redux, Bootstrap, Jest, Material-UI

·         Strong understanding of web technologies like HTML5 and CSS3

·         Experience with a server-side language would be an advantage. We use mostly Python/Java, but any server-side language would be an advantage.

·         Knowledge of AWS API gateway, microservice architecture, serverless architecture, RESTful services

·         Proven ability to learn new technologies

·         Always using good software engineering practices such as code review, source control, continuous integration, and unit testing

·         Ability to work in a team with other developers, with UX Designers, and with Product Management

·         Ability to interact with our users and customers, with clear communication

·         Problem solving skills, strong analytical skills, strong hands on experience, delivery track record of medium/large complexity of projects, TDD/BDD, awareness of CI/CD pipeline

We are seeking a dynamic Digital Marketing Executive/Manager to join our team. The ideal candidate will have at least 1 year of hands-on experience in digital marketing Specially in Social Media, Face book and Google Ads. And will be responsible for planning, executing, and monitoring our digital marketing campaigns. This role is perfect for someone who is passionate about leveraging digital platforms to drive business growth and enhance brand presence.

Skills & Abilities:

•            Good Knowledge Of Google Ads / Facebook Ads And Social Media Marketing.

•            Manage social media campaigns and create engaging content.

•            Develop and implement digital marketing strategies to drive online traffic and engagement

Key Responsibilities:

•            Run and optimize PPC campaigns and analyze ad performance.

•            Manage and maintain social media profiles (e.g., Facebook, Instagram, Google).

•            Online Advertising: Launch optimized online advertisements through platforms like Google

              AdWords and Facebook to enhance company and brand awareness.

•            Lead Generation: Design and implement lead generation campaigns through platforms such as

             Google Ads and social media focusing on home buyers.

Required Qualifications

               Experience:

·        Minimum of 1 year in digital marketing with proven experience executing digital campaigns.

              Educational Background:

·        Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).

·        Technical Proficiency:

·        Familiarity with digital marketing tools such as Google Analytics, SEO tools, email marketing platforms, and social media management software.

                Skills:

·        Excellent communication skills, a creative mindset, strong analytical abilities, and a proactive approach to problem-solving.

Adaptability:

·        Comfort in a fast-paced environment with the ability to manage multiple projects simultaneously.

Application Process

·        Interested candidates should submit their resume along with a cover letter outlining their experience and why they are a good fit for this role. We look forward to reviewing your application!

Company Profile :

Merilytics, an Accordion company is a fast-growing analytics firm offering advanced a and intelligent analytical solutions to clients globally. We combine domain expertise, advanced analytics, and technology to provide robust solutions for clients' business problems. You can find further details about the company at https://merilytics.com.

We partner with our clients in Private Equity, CPG, Retail, Healthcare, Media & Entertainment, Technology, Logistics industries etc. by providing analytical solutions to generate superior returns. We solve clients' business problems by analyzing large amount of data to help guide their Operations, Marketing, Pricing, Customer Strategies, and much more.

Position :

- Business Associate at Merilytics will be working on complex analytical projects and is the primary owner of the work streams involved.

- The Business Associates are expected to lead the team of Business Analysts to deliver robust analytical solutions consistently and mentor the Analysts for professional development.

Location : Hyderabad

Roles and Responsibilities :

The roles and responsibilities of a Business Associate will include the below:

- Proactively provide thought leadership to the team and have complete control on the delivery process of the project.

- Understand the client's point of view and translate it into sound judgment calls in ambiguous analytical situations.

- Highlight potential analytical issues upfront and resolve them independently.

- Synthesizes the analysis and derives insights independently.

- Identify the crux of the client problem and leverage it to draw relevant actionable insights from the analysis/work.

- Ability to manage multiple Analysts and provide customized guidance for individual development.

- Resonate with our five core values - Client First, Excellence, Integrity, Respect and Teamwork.

Pre-requisites and skillsets required to apply for this role :

- Undergraduate degree (B.E/B.Tech.) from tier-1/tier-2 colleges are preferred.

- Should have 2-4 years of experience.

- Strong leadership & proactive communication to coordinate with the project team and other internal stakeholders.

- Ability to use business judgement and a structured approach towards solving complex problems.

- Experience in client-facing/professional services environment is a plus.

- Strong hard skills on analytics tools such as R, Python, SQL, and Excel is a plus.

Why Explore a Career at Merilytics :

- High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility.

- Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes.

- Entrepreneurial Environment: Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities.

- Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve.

Other benefits for full time employees:

(i) Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctor's consultations, counselors, etc.

(ii) Corporate Meal card options for ease of use and tax benefits.

(iii) Work dinners, team lunches, company sponsored team outings and celebrations.

(iv) Reimbursement support for travel to the office, as and when promulgated by the Company.

(v) Cab reimbursement for women employees beyond a certain time of the day.

(vi) Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests.

(vii) Reward and recognition platform to celebrate professional and personal milestones.

(viii) A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.

QA Engineer - Automation:

We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.

The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub. The candidate should have at least 4-8 years of service testing or software development experience.

The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.  

QA Engineer - Automation Responsibilities:

• Create automation plan and delivery roadmaps
• Develop test automation solutions for applications across different platforms
• Adhere to existing standards; provide suggestion to improve and set new standards
• Participate in technical discussions with engineering teams to understand application architecture and API model
• Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
• Configure, maintain, and operate service test automation tools and frameworks
• Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end to end application flow
• Design and create robust automated test scripts to address business and technical use cases
• Integrate test automation scripts with Continuous Integration and Delivery pipeline
• Communicate progress to the senior leadership on a regular basis
• Should have Education Service domain and application knowledge

QA Engineer - Automation Requirements: 

• A Bachelor's degree in Computer Science or related field
• 4-8 years’ experience working as a Service Test Automation Engineer
• Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
• Proven record of execution of QA strategy and unification of QA processes across organization
• Must have hands-on experience with Selenium automation using Java
• Working knowledge of any Relational Database and DB Queries.
• Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
• Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
• Good to have understanding of model-based testing.
• Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
• Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
• Have deep experience in defining and developing the service test automation framework.
• Development background is a major plus.
• knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)

What you’ll do

Roles and Responsibilities

• Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods.
• Meet customer service team call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Qualifying Criteria

• 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
• Fluent in English.
• Strong phone handling skills.
• Ability to multitask.
• Prioritise and Manage time effectively.
• Academics - Minimum Graduate
• Age - 20 to 25 years 

About UniAcco

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

Skills Required:
 

• Candidate should be able to generate business through online portal likes Upwork, Freelancer, People Per Hour and etc.
• Candidate Should be able to Understand client's requirements.
• Excellent written and spoken communication skills.
• Candidates must have knowledge about IT services.
• Candidates should be able to write creative proposals.
• Should be Professional and excellent at time management.
• Responsible to prepare use cases, Business Requirements Documents(BRD), System Requirements.
• Specification (SRS) documents, Wire framing of the finalized projects and other functional documents.