Quality Assurance Specialist (Graphic design review)

Job Title: Lead Generation Specialist

Location: Baner, Pune

Experience: 2–3 Years

Employment Type: Full-Time | WFO

About the Role

We are looking for a Lead Generation Specialist with proven experience in identifying, nurturing, and converting qualified leads through outbound channels. The ideal candidate will have hands-on experience in email campaigns, LinkedIn outreach, and cold calling targeting international markets such as DACH, BENELUX, and the UK.

Key Responsibilities

• Generate qualified B2B leads through cold calls, emails, and LinkedIn campaigns.
• Execute targeted email and LinkedIn outreach campaigns to build a strong sales pipeline.
• Manage follow-ups, schedule meetings, and support client acquisition activities.
• Maintain CRM data and provide weekly reports on lead quality and conversions.
• Collaborate with the sales and marketing team to improve campaign strategies and conversion rates.
• Ensure a minimum of 40 qualified leads per month are generated through outbound efforts.
• Identify new markets, decision-makers, and business opportunities across international regions.

Required Skills & Experience

• 2–3 years of proven experience in B2B Lead Generation / Inside Sales.
• Strong communication and persuasion skills in English.
• Experience with international lead generation (especially DACH, BENELUX & UK markets).
• Proficiency in using LinkedIn Sales Navigator, CRM tools (HubSpot, Zoho, etc.), and email campaign tools.
• Ability to research, segment, and target the right prospects.
• Self-motivated, goal-oriented, and comfortable working with monthly lead targets.

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

-Marketers are responsible for planning, creating, and executing marketing campaigns to expand their company’s reach and potential customer pipeline.

- A marketing job description should include the necessary qualifications, responsibilities, and skills required for success in the role.

• Looking to grow your marketing team? As you embark on the hiring process, don’t neglect the importance of providing clear, well-written job descriptions for your team’s open roles.

Minimum of 6 years of experience in software development. Proficiency in developing declarative and component-based SPAs using Vue.js. Experience with front-end technologies such as HTML, CSS, JavaScript, and TypeScript. Expertise in Vue.js, including Vuex for state management and Vue Router for navigation. Strong understanding of Java and experience with Spring Boot framework. Knowledge of RESTful APIs and microservices architecture. Knowledge of Spring Security framework for implementing authentication and authorization in Spring-based applications. Experience with Keycloak and access management solutions for securing web applications. Understanding of OAuth and OpenID Connect protocols for single sign-on (SSO) authentication. Ability to integrate and configure Keycloak with Spring Boot applications to manage user authentication and authorization. Experience with JSON Web Tokens (JWT) for secure transmission of authentication data between client and server. Bachelor's degree in Computer Science, Engineering, or related field.

What you need to have:

Sr. SAP SD Consultant (http://www.techwave.net">www.techwave.net)

Remote Work

Fulltime Opportunity

Shift Timings – 6.30PM to 3.30 AM

Job Description:

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Facilitate workshops to collect business requirements
• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
• Design, customize, configure and testing of SD
• Identify gaps, issues and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
• Handle changes or emergency transports as needed for high priority issues;
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements
• Provide consulting services on both new implementations and existing support projects
• Act as a liaison between the business functions and the technical team.
• Provide ad-hoc training and user support as required
• Work self-directed and independently; may act as subject matter mentor to more junior members

Good to have

• Minimum of 8 years of experience in a full cycle implementation as well as in support projects.
• Minimum of 8 years designing and configuring SD modules.
• Ability to multitask and manage multiple deliverables and projects at the same time
• Ability to understand business processes from a customer perspective
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented, and demonstrate a 'can-do" attitude – adaptability, flexibility and resourcefulness

Job Description 

Experience : 3+ years in end to end US Technical Hiring 

Location : Pune 

Notice Period : Immediate Preferred 

To be eligible you must be: 

• Excellent in sourcing through Job Portals, Social Media, x ray Search-Booleans, etc.
• Responsible for full-cycle recruiting: Sourcing the candidates, screening them, Interview coordination, rate negotiation and hand-holding all the way till closure 
• Exceptional communication, interpersonal, and decision-making skills
• Able to analyze resumes and determine appropriate matches for vacancies
• Understanding of impact to business and metrics 
• Technical expertise with an ability to understand and explain job requirements for IT roles
• Hands on experience with Applicant tracking systems 
• Ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues
• Understanding of various visa status and Tax Terms (C2C, C2H, W2, 1099, Permanent).
• Willing to work in Night Shift (USA TIME ZONE) 

Roles & Responsibilities: 

• Effectively sourcing right fit and getting closures on time
• Coordinate with multiple Vendors and onsite teams to gather exact requirements and schedule Interviews
• Maintain and develop pipeline of eligible candidates for future open positions
• Qualify or reject candidates based on interview feedback and resume reviews
• Serve as contact person for questions from candidates
• Understand hiring leaders needs and deliver value by crafting best solutions for them
• Work on different recruitment metrics and share with business/team as and when required