Quality Analyst Intern

Procedure is hiring for WorkHero.

Across the U.S., thousands of small HVAC businesses are drowning in admin. WorkHero pairs seasoned office managers with AI workflows to free up their time, unlock growth, and modernize the trades. We handle everything that touches the back office of a small HVAC operation: billing, rebates, permits, warranties, marketing, and more. Our customers save dozens of hours every week, allowing them to focus on growing their business.

We are building at the intersection of Human and AI automation, and that’s where you come in!

How you will help us achieve it

As an Applied AI Engineer, you will collaborate with the company founders, product team, and office managers to develop agentic workflows for many of their daily processes. You will ideate, design, implement, and maintain the software side of the product. You will design the UX, develop the front end interfaces, build backend routes and design database models. The bulk of this role is interacting with office managers to understand their workflows and then creating and managing AI agents & workflows to make them more efficient.

In your day to day, you will:

• Partner with our frontline staff to understand their work so you can automate it with AI and save them time
• Live on the cutting edge of Human & AI interactions, keeping up to date with the latest patterns and how they apply to WorkHero and our workflows
• Contribute to exceptional code quality and performance of the code base
• Mentor young engineer(s) to be great at their craft, as our team grows

Key Details

• You can work remotely from anywhere with an overlap of at least four hours with the product team (6 pm to 10 pm IST)
• This role involves participating in calls with US-based stakeholders
• The compensation comes with a salary and an equity component
• Location - Remote
• YOE - 5 to 10 years
• NP - Immediate to 30 days

You’ll thrive if you

• Care about your craft and the mission of the software you are developing
• Are enterprising and can figure out how to convert workflows/playbooks to AI agents
• Work with cutting-edge AI tools and APIs
• Don’t just complete tickets that are assigned to you; you think deeply about the product and how you can make it great, then put that into action
• Enjoy developing 0-1 software products iteratively
• Are proficient in the Typescript ecosystem, including monorepos.
• Are skilled in React and Express (Koa is a plus) or similar tech
• Are pragmatic and understand trade-offs in software engineering

Requirements

• 4+ years of experience in building software products
• Have created applications using AI and LLMs. Can understand when to prompt, use RAG, create agents or fine-tune an LLM
• Have solid experience with the MERN stack
• Ability to debug and optimize complex systems
• Excellent communication and collaboration skills

Bonus points if you have

• Experience in mentoring junior team members. Better if they had gone to replace you in your team, allowing you to take up a more meaningful role
• Familiarity with our tech stack (React, Koa, Mongo, AWS, React Native)
• A good understanding of UX best practices for SaaS based interfaces & AI
• Built apps using React Native
• A deep understanding of infrastructure and can optimize for cost
• Set up evaluation frameworks for agentic workflows
• Contributed to open-source projects

Your First Six Months

• You will be working on creating AI Agents/Workflows based on the playbooks for some of the crucial workflows of HVAC office managers
• You will work on building the frontend, APIs and apply AI knowledge to add features to the office manager and admin portal, as well as the mobile app
• You will be using Vercel AI SDK to create abstracted AI agents and workflows with the capability of falling back to different providers
• You will demo the agentic workflows to US-based stakeholders—small HVAC business owners, product team and office managers
• You will monitor and manage the AI Workflows, ensuring quality and accuracy, improving them over time

About engineering at WorkHero

We value:

• High ownership and fast iteration
• Deep understanding our tools and systems
• Continuous improvement, both technically and interpersonal

Our technology stack:

• Full Stack TypeScript (React, React Native, KoaJS Backend, CRXJS Browser Extension)
• NX Monorepo with shared typing & libraries
• Infrastructure:
• AWS (ECS, Hosted RMQ)
• MongoDB Atlas
• Firebase & GCP services
• AI Tooling (Anthropic, OpenAI, Gemini, Deepgram)

Our team

• The Company is funded by Workshop Ventures Partners, a US-based venture studio focused on building great companies in Climate Tech
• The team consists of founding members from Harvard Business School and the Workshop Ventures team — Kyler, Furman, Chad, Jason, and Ulhas

Interview Process:

• Screening: Review of your open source contributions and past projects.
• First Round of Technical Evaluation: Assessing your problem-solving and AI integration skills.
• Technical Evaluation + Cultural Fit: Understanding your alignment with our team.

In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS

• Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
• Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
• Ensure effective governance of projects and deliverables
• Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
• Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
• Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
• Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
• Design and ensure operational and compliance controls are implemented, tested and monitored
• Build core competency to carry out DEx BPaaS audits and assessments

• On the Job Training and support.
• Get Excellent Incentives on a regular basis.
• Saturday and Sunday fixed Weekend off.
• Growth in Career (Become a Team Lead).
• Exposure to multiple industries and the latest IT trends.

• Education: Any Graduate/ Post Graduate/ 10th/12th Pass (Preferably in IT, Computer Science)
• Good Communication - Verbal and written (English Mandatory).
• Good Attitude & Team Player.
• Speaking with professionals across the USA.
• Knowledge of MS Office (will be a plus).
• People with experience can also apply.

Responsibilities Include

The ideal candidate should be both creative and detail-oriented, has proven mobile game design experience, and is comfortable working with stakeholders ranging all the way from product and marketing teams to the engineering team. The work environment is fast-paced and results driven.

Roles and Responsibilities

 Own the entire design of new features existing games or new games and take full responsibility for coordinating with various stakeholders until go live

 Generate new and innovative feature ideas, enhancements to the existing products and collate

requests from both internal and external requestors

 Create innovative user experience design including usability and interaction design flow for features

 Create functional and design documents, business cases, user experience flow and wireframes, conduct reviews with requestor groups and development teams and be the main contact for the specifications/design during the game development and implementation phases.

 Interact with all relevant stakeholders to drive timely, seamless and successful rollouts/launches.

 Define, track and improve key product metrics and monitor those metrics. 

Skills and Experience Desired

 Have a passion for games

 Minimum 5+ years of Game Design experience in mobile and ideally designing free to play games within-app purchases

 Experience in designing games for Android and iOS is a must

 Strong analytical, organizational and creative skills

 Exceptional levels of attention to detail

 Must be proficient in Excel, Formulas, and able to provide visual designs with mock-ups in any tool ofyour choice.

 Experience with live game events/sales design and content calendar planning

 Strong analytical abilities and able to synthesize game systems and mechanics to improve game

features and systems

 Understanding the specifics of social and mobile games

 Knowledge of the market and the main trends of social and mobile games

 Knowledge and experience with the main game metrics

 Ability to create a high-quality, addictive online and social game feature-sets

 Experience with multiple aspects of game design discipline: concept, game progression, combat,

interface, monetization, and retention

 Experience in designing games and monetization models for F2P games.

 Thorough understanding of mobile gaming ecosystems.

 Knowledge of designing traditional card, board and dice game is a plus.

 Proven ability to create detailed game design documents.

 Understanding of social networks and social gaming markets is a plus.

 Ability to work in a fast-paced cross-functional team environment is a must.

 A very hands-on and keen eye for detail, with the ability to present business and technical issues,

ideas, and recommendations clearly in verbal, written and presentation formats.

 Positive, pro-active attitude with a will to deliver quickly, adhering to tight deadlines.

Location: Bangalore

• REQUIREMENTS

  • Write hand-coded HTML5, JS, and CSS(SCSS) that is thoroughly standards-compliant.

  • Solid Javascript experience.
    -WordPress Must needed
    -Experience designing and developing responsive design websites

  • Knowledge of modern authorization mechanisms, such as JSON Web Token

  • You know how to architect all components of a frontend project

  • You have experience reading API documentation and working with different endpoints to compose the desired effect

  • You know how to run projects through solid processes (things like code reviews, reviewing stories, planning)

  • Ability to understand business requirements and translate them into technical requirements

  • Picks up new technologies quickly and efficiently

  • Uses Git effectively

  • Know how to create tests and why it's important

  • Knowledge of OOP and software design principles

  • You know how to optimize frontend load times, debug rendering issues, and overall provide a smooth experience to the user.

  • Knowledge of responsive frontends

  • You don't have to be an expert in backend tech, but you'll need to understand how to integrate with the backend guys.

  • Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform

• WHAT do WE expect?

  • Someone who is comfortable taking on multiple projects at the same time, juggling tasks.

  • Experience of working in and collaborating with teams

  • Should take ownership of tasks.

  • Acumen. You must be able to think and judge multiple solutions for a problem and be able to reason between them.

   

  GOOD TO KNOW

  • Experience in Linux and command-line interface.

  • JS/Webpack/Browserify.