Customer Support executive

Primary Requirements

1. Back-end Development: Utilize Django to architect robust back-end infrastructures. Ensure they are tailored for complex data processes and seamless LLM interactions.
2. API Design: Craft efficient and scalable APIs using the Django Rest Framework.
3. AI Integration: Design user interfaces that flawlessly integrate with our LLMs, AI assistants, aiming to offer data teams an intuitive and efficient interaction.
4. Innovation: Stay abreast of AI advancements. Push boundaries and explore new possibilities in data management and analysis using AI.

Qualifications

• SDE 1: B.Tech. with up to 2 years of work experience
• SDE 2: B.Tech. with up to 4 years of work experience, or M.Tech. with up to 2 years of work experience
• Good to have for both roles: Graduation from Tier 1 institutes (IITs, IIITs, BITS, NITs)
• B.Tech in Computer Science will be strongly preferred

Good To Have

• Previous work experience with a start-up or similar setting is preferred
• Having an interest in system architecture design

What’s in it for you?

• Work directly with the founders 😎
• First-hand view of the 0-1 journey of an early-stage startup 💼
• Work at the cutting edge of AI technology and LLMs 🚀
• Gain hands-on experience in integrating AI with web applications 🖥️
• Competitive monetary compensation 💸

What are the problems we are working on?

1. Employee Engagement Bot for an Enterprise: Every employee deserves to have their employment, leave, taxation, etc. related queries answered instantly instead of waiting in a queue to speak to HR. We are building a Gen AI powered chatbot that fetches relevant information from databases, generates employee performance reports, payslips, etc. over a single chat interface.
2. Legal Assistant: Indian lawyers are woefully unaware of the recent advances in LLM and the use it has in store for them. We are helping a customer build a product that brings the most important documents and pieces of insights to the lawyers
3. AI Career Coach Cum Job Assistant: The agent will not only guide you and make great career recommendations, but also bring top matching jobs to you that align with your career goals. Similarly, it will help employers find great candidates that fit well in their team.

Position Title: Key Sales manager.

Experience : 7+ Year 

Location :Mumbai, Pune,Bangalore  

Working Mode :Remote 

Primay Skills :Key Account Manager or similar role, with a minimum of 5 years in IT

infrastructure sales, software and hardware sales, and cloud/SaaS sales,B2B Sales , B2C Sales.

Qualification:Any Engineering/ Computers degree.

Responsibilities:

• Develop and execute strategic account plans to drive business growth and meet sales targets in the Mumbai region.
• Build and maintain strong relationships with key decision-makers and stakeholders within client organizations.
• Understand client requirements and align company products and services to meet their needs effectively.
• Collaborate with internal teams, including sales, marketing, and product development,to ensure seamless delivery of solutions to clients.
• Identify new business opportunities within existing accounts and expand the company's footprint within the region.
• Act as a trusted advisor to clients, providing insights and recommendations on industry trends, best practices, and emerging technologies.
•  Negotiate contracts and agreements with clients, ensuring terms are favorable and in line with company objectives.
• Stay updated on market trends, competitor activities, and industry developments to identify potential risks and opportunities.
• Prepare regular reports and updates on account activities, sales performance, and revenue forecasts

Requirements:

•  Bachelor’s degree in business administration, Sales, Marketing, or related field.    MBA preferred.
•  Proven experience as a Key Account Manager or similar role, with a minimum of 5  years in IT infrastructure sales, software and hardware sales, and cloud/SaaS  sales.
• Demonstrated success in managing large accounts and driving revenue growth.
• Strong negotiation and communication skills, with the ability to articulate complex concepts to diverse audiences.
•  Excellent interpersonal skills and the ability to build rapport with clients and internal stakeholders.
• Strategic thinker with a customer-centric approach and a proactive attitude towards problem-solving.
• Familiarity with CRM software and other sales productivity tools.
• Knowledge of the IT industry landscape, including market trends, competitors, and emerging technologies.

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Conduct thorough research on mental health topics, including but not limited to depression, anxiety, stress management, self-care, mindfulness, therapy techniques, and other related subjects. Develop compelling and well-researched content based on the latest industry trends and scientific findings.

Readmore our website : <a href="https://hwscenter.com/">https://hwscenter.com/<;/a>

• Must have knowledge in Angular or React frontend and Node JS
• Write reusable, testable, efficient code
• Knowledge of creating front-end applications using HTML5, CSS, and Javascript.
• Candidates should have Knowledge of recent Angular versions and should be comfortable working independently.
• Should have working experience with database modeling, ability to plan DB schema and write queries with ease(MongoDB, MYSQL, Redis)
• Implementation of security and data protection
• Comfortable working with Git/Github
• Ability and willingness to manage multiple projects and tasks.