Customer Support executive

Job Title: Marketing Executive – International Outbound Calling (IT Services)

Job Type: Full Time

Location: Indore

Shift: Night Shift (US & Canada Timings)

Summary / Objective:

We are looking for a dynamic and results-driven Marketing Executive to handle outbound calls to US and Canadian customers for promoting our IT services, including website development and digital solutions. The ideal candidate should have strong communication skills, international calling experience, and a passion for lead generation and client engagement.

Responsibilities / Duties:

• Make outbound calls to potential customers in the US and Canada to promote IT services and website development solutions.

• Identify client requirements and present suitable web and IT solutions.

• Generate and qualify leads for the sales team.

• Build and maintain strong relationships with international prospects and clients.

• Follow up on leads via calls and emails to convert opportunities.

• Maintain accurate records of calls, leads, and client interactions in CRM systems.

• Collaborate with sales and technical teams to ensure smooth handover of qualified leads.

• Achieve daily and monthly targets for calls, lead generation, and conversions.

• Provide regular reports on calling activities and performance metrics.

Qualifications / Requirements:

Education:

• Graduate in any discipline.

Experience:

• Minimum 1 year of experience in outbound calling, international sales, marketing, or lead generation.

• Experience in IT services / website development sales will be an added advantage.

Skills:

• Excellent verbal and written communication skills in English.

• Confident and professional communication with US & Canadian customers.

• Strong persuasion and negotiation skills.

• Familiarity with CRM tools and MS Office.

• Target-driven, self-motivated, and result-oriented mindset.

• Ability to work in night shifts.

Job Description – Business Development Executive.

Job Title: Business Development Executive.

Job Location: Bangalore (Koramangala)

Job Brief:

We are looking for energetic folks with 6 months to 1 years of experience, who will be responsible to

build a market position by locating, developing, defining, negotiating and closing business

relationships across Bangalore.

Responsibilities:

· Prospect for potential new clients and this into increased business.

· Cold Call as appropriate within your market or geographic area to ensure a robust pipeline of

opportunities. Meet potential clients by growing, maintaining and leveraging your network.

· Identify potential clients, and the decision makers within the client organization.

· Research and build relationships with new clients.

· Identify opportunities for campaigns, services and distribution channels that will lead to an increase

in sales.

· Using knowledge of the market and competitors, identify and develop the company's unique selling

propositions and differentiators.

· Forecast sales targets and ensure they are met by the team.

· Work with marketing staff to ensure that prerequisites are fulfilled within a timely manner.

· Present business development training and mentoring to business developers and other internal

staff.

Desired Skills and Experience:

Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs,

Territory Management, Market Knowledge, Presentation Skills, Energy Level, Meeting Sales Goals,

Professionalism, Proficient in English & Hindi.

Company Profile:

BHASH SOFTWARE LABS is a leading VAS Company based out of Bangalore. BHASH empowers its

customers to communicate between varied IT back-end systems and mobile phones using SMS

Services. We provide a unique, end-to-end, global carrier-grade mobile data service. Our mobile data

service offering includes "plug and play" application licensing and hosting. Employing a partnership

with Mobile operators and a clear focus on SMS mobile messaging.

http://bhashsms.com

Role: Sr. Data Scientist

Exp: 4-8 Years

CTC: up to 25 LPA

Technical Skills:

● Strong programming skills in Python, with hands-on experience in deep learning frameworks like TensorFlow, PyTorch, or Keras.

● Familiarity with Databricks notebooks, MLflow, and Delta Lake for scalable machine learning workflows.

● Experience with MLOps best practices, including model versioning, CI/CD pipelines, and automated deployment.

● Proficiency in data preprocessing, augmentation, and handling large-scale image/video datasets.

● Solid understanding of computer vision algorithms, including CNNs, transfer learning, and transformer-based vision models (e.g., ViT).

● Exposure to natural language processing (NLP) techniques is a plus.

• Educational Qualifications:

• B.E./B.Tech/M.Tech/MCA in Computer Science, Electronics & Communication, Electrical Engineering, or a related field.
• A master’s degree in computer science, Artificial Intelligence, or a specialization in Deep Learning or Computer Vision is highly preferred

If interested share your resume on 82008 31681

The candidate would be responsible for ascertaining the working of various asset classes basis

market research (both primary and secondary)– with focus being on retail centric development.

Key asset classes that would be covered are- retail, offices, hospitality, warehousing and

residences.

1. Market research report – primary survey, secondary survey, data collation by self/agency

2. Viability study – Rent /income benchmarking

KEY ACCOUNTABILITIES/ KEY RESPONSIBILITIES

1. Market Research – Retail centric development predominantly. Would also include hospitality,

commercial developments, warehousing, residences, helping certain retail brands to enter macro

and micro.

Market Research- non operational assets : To undertake

-

City Analysis

-

Site / Project Analysis

-

Catchment Analysis (Demographics)

-

Retailer Trading Density Analysis

-

Competition Benchmarking

-

Best Use Analysis on the site / project

-

Feasibility Assumptions & Monitoring

-

Proposals, IM, Reports & Presentations

Market Research- Operational assets:

-

Catchment Analysis

-

HN1 – Data

-

Catchment Profiling –Demographics/ Psychographics (The candidate would be expected to be

hands on in the beginning – and later create a template for the local teamplate to follow for

periodic data update)

-

No of House hold

-

Income

-

Age

-

Occupation /Education

-

Understand the attitude/ loyalty -Tools/ Resource

-

Brand affinity

-

Shopping Habits

-

Cultural Influences

-

Understanding competitions and profiling the activations conducted by them

-

Problems/ Opportunities

a) Relative to Market

b) Relative to consumption

c) Relative to Centre/competition

d) Relative to retailers/ customers relationship

Development:

-

Business Development with Investors, Developers, Retailers & Landowners

-

Site / Project Analysis

-

Proposals & Presentations

-

Research Analysis

-

Design Development Process Management

-

Tenant Mix Process Management

General Business Development:

-

International Relationship Initiations (new partners, vendors, suppliers)3

-

Draw up project proposals

-

Engage with prospective clients for appointment closure

Managerial

1. Analytical abilities

2. Logical / practical / time conscious – able to plan and work to deadlines.

3. Good presentation skills

4. Ability to adhere to timetables and meet deadlines

5. Initiative, drive and judgement

6. Drive decision making

Behavioural

1. Good communication skills

2. Strong team player

3. Ability to work as a team as well as independently

4. Ability to handle confidential information

5. Integrity

6. POSITIONREQUIREMENTS

Level of Education

B.Arch

M. Arch- Urban Planning or any other relevant/equivalent field

Experience

5+ years of experience in research and business development

7. COMPETENCIES

Functional

MS Office- proficient in MS Power point and Excel

Key Responsibilities: • Develop, shoot, and edit high-quality video content for various marketing campaigns. • Design and create visually compelling motion graphics and animations. • Leverage AI tools to enhance video editing, design workflows, and animation processes. • Work closely with the creative team to conceptualize and execute design ideas from start to finish. • Produce graphics and videos for online platforms, including social media, websites, and presentations. • Create and deliver animations for various projects, including explainer videos, promotional content, and digital ads • Collaborate with content creators, marketing, and production teams to ensure design consistency and quality. • Stay updated with the latest design trends, tools, AI software, and techniques in videography, motion graphics, and design.  

1. Managing Availability, Performance, Capacity of infrastructure and applications.
2. Building and implementing observability for applications health/performance/capacity.
3. Optimizing On-call rotations and processes.
4. Documenting “tribal” knowledge.
5. Managing Infra-platforms like Mesos/Kubernetes, CICD, Observability (Prometheus/New

Relic/ELK, Databases, Data Platforms Infrastructure

1. Providing help in onboarding new services with a production readiness review process.
2. Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
3. Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
4. Working with the Dev team to have in depth understanding of the application architecture and

its bottlenecks.

1. Identifying observability gaps in product services, infrastructure and working with stake owners

to fix it.

1. Managing Outages and doing detailed RCA with developers and identifying ways to avoid that

situation.

1. Managing/Automating upgrades of the infrastructure services.
2. Automate toil work.
3. A collaborative spirit with the ability to work across disciplines to influence, learn, and deliver.

Responsibilities:

1.  Define the product strategy, roadmap, and own end-to-end product lifecycle.
2.  Be an good learner with respect to the competition
3. Understand the business problem/void and craft a fitting product.
4. Design, Develop and Deploy the product in close coordination with functional teams, with limited oversight.
5. Dissect the requirements into user stories, Prioritize the backlog based on business value, and define acceptance criteria.

Requirements:

• Relevant experience in software delivery, with a focus on product delivery and roadmap planning including experience in Agile Development methodologies.
• Knowledge and focus on superb user experience [UX], aesthetics, and visual communication (Figma).
• Experience bringing a product from idea through to customer use and maintenance.
• Minimum of 0 - 1  years experience as a Product Manager working for a tech product, preferably on a mobile app
• Demonstrated success defining and launching excellent products
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority

The organization is building a team of dynamic and influential thought leaders, representing diverse backgrounds and specific focus areas.  The Principal MDM Architect role requires experience with design, architecture, and implementation of MDM Platform.   Responsibilities include collaboratively developing and publishing reference architectures, analyzing systems and technologies and influencing the implementation MDM Strategy.  A person in this role will serve as an advisor and resident expert in building and applying MDM platform landscape as well as collaborate with Global Master Data Organization

• Establish and maintain a trusted advisor relationship within IT Team, Commercial Digital Solutions, Functions and Businesses you interact with
• Establish and maintain close working relationships with teams responsible for delivering solutions to the company businesses and functions
• Perform key management and thought leadership in the areas of advanced data techniques, including data modelling, data access, data integration, data visualization, big data solutions, text mining, data discovery, statistical methods, and database design
• Work with business partners to define ways to leverage data to develop platforms and solutions to drive business growth
• Engage collaboratively with project teams to support project objectives through the application of sound data architectural principles; support the project with knowledge of existing data assets and provide guidance on reusable data structures
• Share knowledge of external and internal data capabilities and trends, provide leadership, and facilitate the evaluation of vendors and products
• Utilize advanced data analysis, including statistical analysis and data mining techniques
• Collaborate with others to set an enterprise data vision with solid recommendations, and work to gain business and IT consensus

• 15+ years of experience partnering with business managers to develop technical strategies and architectures to support their objectives
• 10+ years of hands-on experience with - Master Data Management, Data Governance, Data Quality, Business Intelligence and/or Data Warehousing
• Demonstrable experience architecting MDM solutions from scratch or enhancing existing MDM solution for large-scale organizations
• Lead and manage master data management, data governance and/or data quality projects through all phases of the project lifecycle from planning, blueprint planning, requirements gathering, design, development, testing, and go live
• Recommend data governance processes, approaches, organizational models, and MDM technology platforms 
• Advice on leading practices for the implementation of data governance, data quality and master data management projects
• Architect MDM solutions and provide business, governance, and technical recommendations
• Influence technology direction at the divisional or enterprise level based on broad expertise across multiple software platforms and technologies
• Transfer knowledge and leading practices to the technical team(s)
• Excellent knowledge of ETL and ELT patterns and when to use either one; experience selecting among different tools that could be leveraged to accomplish this (Talend, Informatica, Azure Data Factory, SSIS, SAP Data Services)
• Design of real-time/batch integrations and review of code built by teams
• Experienced on Informatica MDM 10.x (10.3, 10.2, 10.0), 9.X along with Provisioning, IDD, HM, and Active VOS

• Master’s degree in Computer Science, MIS, related field, or equivalent experience
• Experience working with solutions delivery teams using Agile/Scrum ore similar methodologies
• 10+ years of experience designing solutions leveraging Informatica MDM suite
• Experience with enterprise systems, like CRM, ERP, Field Services Management, Supply Chain solutions, HR systems
• Ability to work independently, establishing strategic objectives, project plans, and milestones
• Exceptional written, verbal & presentation skills