Customer Support executive

Location Bangalore and Noida / Hybrid

QUALIFICATION REQUIRED: B. Tech/B.E. in CS or IT or any related degree in computer programming 

EXPERIENCE REQUIRED: 4+ years EMPLOYMENT TYPE: 

Full-Time ROLES AND RESPONSIBILITIES: 

• Implement product features that are secure, scalable, robust and easy to implement and maintain. 
• Work independently within self-organizing Agile teams 
• Development and Implementation of web applications 
• Plan and identify solutions and risks in assigned work. 
• Be responsible for implementing features, providing bug fixes, and reviewing code quality to ensure they work well at the cloud scale.
• Take pride in ownership in code and product features delivered. 

Skills: 

Must Have Skills 

Angular 8+ ,NoSQL, Mongodb and Javascript 

Expertise on the Microsoft technology stack .Net, C# and REST APIs (.net framework 4.5+) SQL Server & DB semantics. (Couchbase will be a plus) OAuth standard /Bitbucket and Azure Strong experience in deployment of solution on cloud 

Good to Have Skills

 Good communication skills.(life science exp is a plus) 

Good understanding of project architecture and software development Knowledge of design user friendly interface processes.

 Good knowledge of Client-side scripting – JavaScript and JQuery, AngularJS. Ability to deliver software and artifacts independently 

Exposure to Big Data and cloud environment 

COMPETENCIES: 

Communicating with Influence : Strong interpersonal skills, with an ability to do client interactions 

Analysis & Problem solving : Capitalizes on opportunities to pursue value. Brings issues out in open so that all concern can address and find solution

Working in Partnerships/ team player : Building professional relationships with members of the client team 

Professional Expertise Development :  Has an open and learning mindset. Adapts to new learning approaches and methods

About the company
Currently we are hiring for a VC backed startup a fast growing fintech startup based in Bangalore.

It is a super app to digitize India’s 50M+ sales agents where they can get access to relevant products & services, receive training through interactive videos on “how to sell, what to sell and whom to sell”, and earn money. For businesses, we help them save a huge effort in managing and training these agents and help them increase their reach to every nook and corner of the country.

India is a trust deficit market which cannot be accessed through Internet Marketing on Facebook and Google as the majority of the customers need training, push, motivation and a primer on why and how to use a product.

To solve this problem, traditional industries like BFSI, Telecom, Automobile, Real Estate etc. use 50M+ frontline sales executives to drive distribution. We believe that not just for these traditional industries but also for emerging companies in FinTech, EdTech etc these agents will play a pivotal role in accessing trust deficit customers.

They have grown to a  100,000+ agent network across India (growing 50% MoM) & are funded by tier1 VC’s and angels in India.

Summary of Role

As a lead of the consumer products software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of the software applications.

Responsibilities:

• Overlook development of all consumer products in JAVA
• Lead a team of 4-5 developers
• Optimize components for maximum performance across a vast array of web-capable devices and browsers
• Focus on code maintainability and performance of application
• Provide technical advice and assists in solving programming problems
• Continuously create new and interactive features that would help to improve user experience and user engagement.
• Assist with troubleshooting of issues as needed
• Lead the design and architecture of software solutions
• Assist in developing and maintaining continuous integration pipelines

Required Skills for this Role:

• JAVA
• Spring/Spring Boot
• Hibernate
• Linux
• REST
• Kafka
• Mysql
• AWS
• ELK Stack (Elasticsearch)
• CI/CD Pipelines
• Team Leadership experience of at least 3 year

Qualifications:

• 4+ years of experience in Java based technologies
• Experience in designing databases and system architecture
• Experience in building products from scratch at well funded start-ups
• Team Lead/Team Manager experience of at least 3 years

You have experience in tackling organization wide challenges which are complex initiative that span multiple teams and products. Strong bias for operational and engineering excellence. critical that your voice is heard in product and business decisions. You like to find patterns that can reuse across multiple stacks, and willingness to help organisations adopt newer technologies. You are a great communicator and you take care setting high benchmarks in technical design choices. You spend a lot of time on research and love to discuss pros/cons of all choices and helping others towards making careful decisions.

Responsibilities:

• You will participate in all aspects of our development and provide expertise on architecture decisions we'll need to make to solve organisational problems.
• Driving technical roadmaps for the organisation.
• Set the north star for all key technical metrics to monitor and set high standards.
• Identify and articulate current state architecture and clarity on final state architecture and build organisation level influence to drive this to conclusion.
• Coaching / mentoring folks across the organisation on various technologies.
• Improve the recruiting and hiring process.
• Thinks about culture and how to impact it.
• Build, develop and scale our platform that powers real estate agents, buyers and sellers.
• Become a domain expert on real estate technology and products and an empathetic partner to our customers.
• Inspire, recruit and mentor your engineering colleagues.
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring to drive. efficiencies.

Requirements:

• BS in CS or EE or equivalent.
• Proven track record working in top talent and high performance environments.
• Experience working on large scale systems in rapid growth environments.
• Experience with modern web frameworks (e. g. Go/React), distributed computing (e. g. Spark), public cloud platforms (e. g. AWS) and data pipelines
• Familiarity with containerisation, microservices architecture, continuous integration and delivery.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• 10+ years experience.

• Published Engineering blogs.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• External presentations in events.

• Work experience as Python developer
• Should have experience in  developing and working on consumer facing web/app products on in Django framework
• Should have experience working with react js front end design.
• Thorough knowledge of data stores, MyScore AWS services and should have experience with EC2, ELB, AutoScaling, CloudFront, S3
• Experience in Frontend codebases using HTML, CSS and Javascript
• Good understanding of Data Structures, Algorithms and Operating Systems
• Good experience of developing and integrating APIs
• Knowledge of object-relational mapping (ORM)
• Able to integrate multiple data sources and databases into one system (mysql)
• Understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Proficient understanding of code versioning tool (git)
• Good problem-solving skills

Acrobyte Technologies, founded by an IIT Delhi alumni, has been Actively Learn's technology partner for over six years. Actively Learn is an educational technology company, based out of Seattle, USA, founded by a Harvard educated former Microsoft director and an education PhD who also founded a private school in Virginia.

We’ve built a digital, award-winning, reading platform, backed by the Bill and Melinda Gates Foundation and the National Science Foundation, that is used in over 45,000 schools and by 150,000 teachers in the USA and overseas. Actively Learn is part of Achieve3000, a leading education platform that provides differentiated reading and instruction with over 2 million students using the platform. Actively Learn also serves as the innovation arm, leading new technology initiatives for the company.

Technology Stack

React JS, Typescript, Backbone JS, Node JS, C#, .NET, MySql, AWS, Mocha and Chai, JMeter, Neoload Selenium, Katalon.

Job Requirements

• 2+ years JavaScript experience
• 2+ years frontend React JS framework experience
• 1+ years of backend development experience (Node JS, C# dot NET, Java, Python, etc)
• 2+ years relational database experience (MySql, MSSQL, or PostgreSQL)
• Computer Science or related Engineering degree from a top-tier college

Job Highlights

• Do you like solving real life problems using technology? Actively Learn is on a mission to make students read for depth. Come join us on our journey.
• We are a small and skilled team. You will get to learn the complete life cycle of building a successful product.
• Opportunity to play multiple roles on the Engineering team (front-end development, back-end development, testing, devops, automation) and develop those skills.
• We maintain the strictest and highest code quality standards and take pride in that. There will be a huge learning in how to think and write clean code.
• Being an efficient agile company we work on various technologies and part of the role will be to research latest technologies and lead implementation.
• Flexible and fun work environment focused on innovation and creativity. We work out of 91 Springboard, the biggest co-working space in India, which allows for networking and collaboration opportunities.
• Highly competitive salary.
• Opportunity to travel to USA and work closely with the Seattle team.

About Simeio:
Customers of all sizes globally rely on Simeio Solutions to help secure their organizations. An innovative and industry leader, Simeio offers Identity as a Service (IDaaS), Identity and Access Management (IAM) managed services, and Advisory services. Its full range of services is powered by an industry first IAM Virtualization Platform delivered via Simeio’ s Identity Intelligence Center (IIC). Simeio IIC is the first and only solution of its kind designed specifically to operate, monitor and defend complex, multi-vendor IAM infrastructures and deliver actionable business intelligence. 

Simeio’ s client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia. Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada. 

We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state of the art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, a team players.

Simeio named to Deloitte's Technology Fast 500
We're proud to announce that Simeio has been named to Deloitte's Technology Fast 500™, a list of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America.

SIMEIO is hiring IAM Professionals!!

Join us for Amazing opportunities and Exciting career progression. A Knowledgeable, high achieving, experienced and fun team.

Be part of a rapidly growing IAM company and taking the success story to next level.

We are hiring experienced candidates in below mentioned skill

.

• Expert in Python. Comfortable with Web frameworks, such as Flask or Django
• Familiarity with Object Relational Mapping Libraries and ability to Integrate with Multiple Data Sources into One System
• Understanding of Limitations of Python and Multi Process Architecture. Understanding of Design Principles of Scalable Application
• Has familiarity with data frameworks in Python - Pandas or
• Good object-oriented design skills and knowledge of design
• Knowledge of key-value stores, caching, search, messaging queues
• Minimum 5 years of experience in the above