Customer Support executive

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

Responsibilities

•  Develop and maintain server-side Node.js applications using the Express.js framework,
• OpenAPI, API Gateway, and Swagger specifications.
•  Work with a team of developers to design, implement, and test new features.
•  Optimize and troubleshoot existing applications to improve performance and reliability.
•  Write clean, maintainable, and efficient code.
•  Collaborate with front-end developers to integrate server-side and client-side applications.
•  Mentor and coach junior developers on the team
• Keep up to date with the latest Node.js, Express.js, OpenAPI, API Gateway, Swagger, and Jest developments.
• Qualifications
• Minimum 5+ years as Solution architect Experience is must
• 5+ years of experience In Node.js
• 2+ years of experience with the Express.js framework
• 2+ years of experience with OpenAPI, API Gateway, and Swagger is must
• Strong understanding of JavaScript programming language
• Experience with SQL and NoSQL databases
• Experience with RESTful API design and development
• Experience with unit testing and test-driven development (Jest)
• Excellent problem-solving and debugging skills.
• Ability to work independently and as part of a team.
•  Strong communication and interpersonal skills 
•  Experience with cloud computing platforms such as AWS or Azure
•  Experience with container orchestration technologies such as Docker and Kubernetes
•  Experience with continuous integration and continuous delivery (CI/CD) pipelines
•  Experience with leading and mentoring development teams
• Strong knowledge of integration patterns, technologies, and tools
• Experience with integration platforms such as MuleSoft, Dell Boomi, or similar.
• Experience with API management platforms such as Apisix, Apigee, Kong, or similar.
• Experience with cloud-based integration solutions such as AWS, Azure, or similar.
• Strong understanding of microservices architecture and RESTful APIs
• Experience in designing and implementing complex integration solutions for enterprise-level applications.

Knowledge of security and compliance requirements for integration solutions

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.

Qualifications

• 2-4 years of relevant experience in developing complex enterprise applications using Java, Spring Boot, Message Queues ( like Apache Kafka, RabbitMQ, etc...),Multithreading, and SQL
• Ability to write high-quality code with speed
• Should have experience in building various end to end feature
• Product and startup background is preferred
• Have a good understanding of SDLC, Agile, and design patterns
• Have a working experience with Github and Jira tool
• Should be able to mentor and lead the team in fast-paced environments.
• High growth\Startup mindset
• Open Source contribution\Active Git profile big plus
• Interest in cloud security is a big plus
• Experience developing data center applications in cloud security, backup, and disaster
• recovery, is a big plus
• Knowledge of AWS\Azure is a big plus

Greeting from DevCare Solutions!!!

Kindly Check the Roles and Responsibilities of US Bench sale Recruiter :

Responsible for full cycle of Recruiting and Bench marketing activities.

Possess knowledge of sales and recruiting processes including sourcing, interviewing, reference checking, tracking, salary negotiations and closing.

Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

Effectively recruited candidates through Internet research, internal database, referrals, and other strategies.

Maintain and building the vendor contacts.

Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc leading to joining post placement.

Responsible for achieving a good conversion ratio of submittals into interview and placement.

Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

Must be having capability to work with a team or individually.

Maintain close contact with candidates/Vendors/ recruiters/offshore team.

Publish progress report to management every week.

Updated about technologies of the Client requirements and knowledge of current IT trends.

About us:

Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.

Name of the company: DevCare Solutions

Year of establishment: April 19th, 2005

Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210

Company address: 579 Executive Campus Dr, Suite 370, Westerville, OH-43082

Company Website : www.devcare..com

It's Complete US Shift (Night Shift)

Shift Timing will be 7.00pm to 4.00am IST

5 Days Working Sat & Sunday fixed Week off

Cab facilities are there for our employees

Dinner will provided in the company

Roles and responsibilities:

• Mandatory skill in establishing a good relationship with vendors and Handling the vendors
• Manage the Full cycle Recruiting process for Internal Needs, Ensuring a Positive Candidate Experience
• Experience with End-to-End IT Recruitment Processes and Activities Right from Sourcing to Placement
• Learn, Understand, and Practice US Staffing Best Practices
• Sourcing, Screening, and Shortlisting Resumes based on Desired Skills and Experience through Job Portals, Social Networking, Bulk Emails, etc
• Screen Resumes, Interview Qualified Candidates, and facilitate Interviews and Hiring Discussions with Interviewers and Hiring Managers
• Create Talent Pipelines with high potential Candidates for Future Job Opportunities.

Requirements:

• Excellent Verbal and Written Communication is a must
• Good Interpersonal and Decision-Making skills
• Good understanding of Technology and Technical skills
• Male Candidates preferred

Working Mode: Work from Office

Timing: Monday- Friday US shift (6.00 pm to 3.00 am)

Job Type: Full-time

Salary: ₹400,000.00 - ₹600,000.00 per year

Hi 

Storage Engineer –L3

·         Must have skills: HP or EMC or Netapp. HP is preferred.

Experience:  6 years - 14 years
NP: Preferred Immediate to 30 days
Location: Mumbai

Ruby on Rails Full Stack Engineer

Job Description:

TeamExtn is looking for a passionate Ruby on Rails Engineer. It will be expected from you to build pragmatic solutions on mission-critical initiatives. If you know your stuff, see the beauty in code, have knowledge in depth and breadth, advocate best practices, and love to work with distributed systems, then this is an ideal position for you.

Does this click with you:

• 8 hour work day
• You know your stuff...
• Believe in quality more than deadlines
• Flat hierarchy
• Set the ground rules
• Become a part of the expansion
• Flexible working hours
• You will be responsible for:
• Collaborating on the design decisions

We are looking for:

• 3 of overall software development experience with Ruby on Rails
• Expertise working on SQL and No-SQL databases
• Experience using HTTP and AMQP transport mediums and streaming technologies like Kafka
• Inner-drive to take the team to the next level in a fast-paced environment
• Familiarity with Frontend libraries like React.js is big plus

Interview Process:

We schedule a technical round that can go up to 2 hours, where we have technical discussions plus remote pairing sessions.

We double-check the potential team member is a culture fit. Culture fit is as important to us as writing code. Once we know that you are a great fit, we discuss and finalize numbers on the same call. You will have three days to take up the offer.

TeamExtn is a niche software consulting agency to implement pragmatic solutions that believes in getting the work done more than talking big. Come and join us in our growth journey.

Location: 

Mumbai preferred; remote is an option

ROLES & RESPONSIBILITIES
• Researching relevant influencers & content creators and establishing
relationships with them
• Aptly selecting influencers & content creators basis brand objectives
• Brainstorming new, creative approaches to influencer campaigns
• Keeping abreast of emerging trends, technologies and influencers
• Managing the P&L of all influencers executed across platforms

DESIRED QUALIFICATIONS & EXPERIENCE
• Candidates with 1-2 years of work experience will be preferred. However,
freshers are more than welcome to apply.
• Agency experience is a plus point
• Proven & demonstrable experience multi-tasking & working under pressure