Customer Support executive

10+ years of experience in Data Architecture, Data Engineering, or Data Platforms

• Strong expertise in IBM DB2 / On-Prem Relational Databases

• Strong expertise in PostgreSQL

• Hands-on experience with the Azure Data Ecosystem, including:

▪ Azure Data Factory (ADF)

▪ Azure Data Lake Storage Gen2 (ADLS Gen2)

▪ Azure Databricks / Synapse Analytics

▪ Azure Event Hub / Service Bus

▪ Azure Functions

Job Summary

We are looking for a skilled ASP.NET Developer with experience in C#, ASP.NET MVC, Web API, SQL Server, and travel technologies. The candidate will develop, maintain, and enhance travel booking applications, integrate third-party APIs, and deliver secure, high-performance solutions.

Key Responsibilities

Develop web applications using ASP.NET MVC, C#, and .NET Framework/.NET.

Design and develop RESTful Web APIs.

Build responsive, scalable, and secure applications.

Write optimized SQL Server queries, stored procedures, functions, triggers, and views.

Integrate travel APIs such as Amadeus, Sabre, Travelport, TBO, or other GDS/XML/JSON APIs.

Develop flight, hotel, holiday package, and booking modules.

Implement authentication, authorization, and security best practices.

Debug, troubleshoot, and optimize application performance.

Collaborate with UI/UX designers, QA, and business teams.

Participate in code reviews and follow coding standards.

Prepare technical documentation.

Required Skills

Strong knowledge of C#

ASP.NET MVC

ASP.NET Web API (REST)

SQL Server

Entity Framework / ADO.NET

LINQ

HTML5, CSS3, JavaScript

jQuery

AJAX

JSON, XML

IIS Deployment

Git or Azure DevOps

Specific Knowledge/Skills

1. 4-6 years of experience
2. Proficiency in Python programming.
3. Basic knowledge of front-end development.
4. Basic knowledge of Data manipulation and analysis libraries
5. Code versioning and collaboration. (Git)
6. Knowledge for Libraries for extracting data from websites.
7. Knowledge of SQL and NoSQL databases
8. Familiarity with RESTful APIs
9. Familiarity with Cloud (Azure /AWS) technologies

Position: Business Development Executive

Company: Enpointe.io

Location: Andheri (Oshiwara), Mumbai

Employment Type: Full-time

About Enpointe.io:

Enpointe.io is a technology-driven company delivering innovative web solutions to enhance digital experiences. As we grow, we are seeking a proactive Inside Sales Executive to help generate leads, connect with potential clients, and support business growth through effective communication and documentation.

Role Overview:

The Business Development Executive will focus on generating and nurturing leads, setting up meetings for the co-founder, preparing proposals, and maintaining proper sales documentation. The role requires excellent communication skills, attention to detail, and a goal-oriented approach.

Key Responsibilities:

• Generate new business leads through research, calls, and online outreach.
• Connect with potential clients via phone, email, and professional networks.
• Schedule and coordinate meetings with the co-founder for qualified prospects.
• Prepare pre-meeting presentations and relevant briefing materials.
• Create professional proposals and share them with clients.
• Maintain accurate documentation of leads, follow-ups, and client interactions.
• Collaborate with internal teams to ensure client needs are met effectively.

Required Skills & Qualifications:

• 1+ year of experience in inside sales, lead generation, or business development (preferred).
• Excellent verbal and written communication skills.
• Ability to build rapport with clients and present ideas confidently.
• Proficiency in MS Office, Google Suite, and basic presentation tools (PowerPoint, Canva).
• Strong organizational and documentation skills.
• Self-motivated with the ability to work independently.

Preferred Qualifications:

• Experience in IT services, web development, or digital marketing sales.
• Familiarity with CRM tools like Zoho, HubSpot, or similar.

What will I be doing?

• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos and other project related meetings
•  Defining resource requirements and managing resource availability & allocation both internal and third party           
• Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
• Managing delivery of the project according to this plan.
• Tracking projects and providing regular reports on project status to project team and key stakeholders.
• Managing and adjusting for any changes in project scope, schedule and / or budget.
• Identifying and mitigating potential risks.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction
• Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of the project. Prepare reports for upper management regarding status of project
• Should be well versed with project management domains: Initiating, planning, executing, controlling and closing

What skill do I need?

• Experience in IT industry with 3+ years of proven delivery managing increasingly complex projects
• Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
• Document the development process, architecture, and standard components.
• Experience as a PHP/Node/Java developer or other technologies to lead a team of PHP programmers Workflow Management, design and implementation in all its stages 
• Remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Leadership competencies for team building, client relations, Negotiation, decision making, problem solving and conflict management
• Proven organizational skills; ability to multi-task and work on several assignments concurrently but still be detail oriented

Required Qualification :

• Bachelor's degree in business or related field of study. 
• Three years of experience in a related IT field
• Exceptional verbal, written, and presentation skills
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Knowledge of file management, transcription, and other administrative procedures
• Ability to work on tight deadlines.
• Hands Knowledge of utilities such as MS Teams, Zoom, Slack
• Analytical and problem-solving skills • Self-motivator and should be able to work in a team.
• Ability to work in a fast-paced, self-directed environment under deadline pressures
• Ability to manage own workload independently, multi-task and prioritize effectively
• Detail oriented and proactive
• Excellent time management skills, plan, prioritize, and manage development tasks for on-time delivery with quality as primary criteria. Requirements

About RARA NOW :

• RaRa Now is revolutionizing instant delivery for e-commerce in Indonesia through data-driven logistics.

• RaRa Now is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimization technology. RaRa makes it possible for anyone, anywhere to get same-day delivery in Indonesia. While others are focusing on - one-to-one- deliveries, the company has developed proprietary, real-time batching tech to do - many-to-many- deliveries within a few hours. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan, and many more.

• We are a distributed team with the company headquartered in Singapore, core operations in Indonesia, and a technology team based out of India.

Future of eCommerce Logistics :

• Data driven logistics company that is bringing in same-day delivery revolution in Indonesia

• Revolutionizing delivery as an experience

• Empowering D2C Sellers with logistics as the core technology

About the Role :

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders including the Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Prior experience on working on Big Query, Redshift or other data warehouses

Responsibilities:

• Take a lead in product and design ideation, planning and prioritisation. Also be responsible for the creative direction the product should take. 
• Drive user research, create detailed user journeys and take appropriate design decisions backed by user-behaviour and data. 
• Work closely with the Product and the engineering team deliver delightful customer experiences and ship new features
• Take part in creative and holistic thinking across our diverse products and conduct design reviews and status meetings as needed.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Running user testing of applications, software, websites. Troubleshoot UX DESIGNER problems.
• Communicating scenarios, end to end experiences, interaction models and screen designs to other stakeholders
• Develop UI mock-ups and prototypes 
• Effectively mentor and inspire a team of designers. Help the team in raising the bar, resolving blockers, prioritising and breaking down complex projects into simpler tasks.

• Strong knowledge of MERN stack (MongoDB, Express JS, React JS, Node JS, HTML5, CSS3, jQuery, Bootstrap, SASS)
• You will also need to interact with mysql databases.
• Develop user interfaces for modern rich internet applications with the latest front-end technologies
• Should have knowledge of of consuming and creating APIs
• Developing features to enhance the user experience.
• Should have excellent in-depth knowledge of Nodejs and MongoDB
• Hands-on experience working with Object-Oriented JavaScript (OOJS), JavaScript libraries, and their practical uses in building complex interactive experiences
• Building reusable code for future use

Customer service and care of the customers

• By entering customer data in to the data base
• By updating customer information
• By handling customer telephone calls and making required activities
• By actively preventing terminations of contracts and reduce of purchased services
• By handling customer feedback and making required activities
• By making customer satisfaction surveys
• By follow up of first delivery to new customer
• By follow up of contract termination and final invoicing
• By making invoicing to customers
• By printing of delivery lists
• By archive of customer documents