Customer Support executive

Apply only on this link - https://loginext.recruiterbox.com/jobs/fk0uw7g/" target="_blank">https://loginext.recruiterbox.com/jobs/fk0uw7g/

LogiNext is looking for an ambitious and committed specialist in Lead Generation who can do what it takes to succeed. You will identify business opportunities and generate interest among the key players. You will develop new prospects and build a great sales pipeline.

You have experience in generating leads and expanding the customer database in a product organization. You are a master in striking an engaging conversation with senior executives and attracting their attention towards the product value.

Responsibilities

• Identify prospective clients and build a strong sales pipeline for the Sales Managers via cold - calling, out-bound leads, email communications, LinkedIn, referrals and other direct marketing methods
• Find unique ways to attract the attention of C-level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across Asia and North America to influence them to use LogiNext Product suite
• Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal
• Communicate status on a daily, weekly and monthly basis via phone and emails in accordance with the strategic plan and goal as developed by the Sales Head
• Log and record each-and-every outreach made, in CRM, producing regular activity reports as requested by Sales Head

• Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives

Requirements

• Bachelor’s degree or equivalent in the field of computer science, information technology, mathematics or similar domains
• 4 to 6 years of experience in lead nurturing, lead generation and appointment setting
• Possessing good understanding of sales cycle, with a proven track record in a product organization
• Good working knowledge of enterprise technology and SaaS market
• Ability to take ownership, must work well individually or as a team member and to prosper in a fast-accelerating sales environment
• Knowledge of using CRM would be an added advantage
• Excellent selling skills, presentation skills, verbal and written communication skills and time management skills are essential
• Comfortable working in US shift
• All in all, someone who loves talking, engaging and selling round the clock

Contlo is an innovative AI native marketing platform that empowers modern, fast-growing businesses to harness the potential of their brand's own generative AI Model. By utilizing Contlo's cutting-edge technology, businesses can optimize their end-to-end marketing strategies, drive customer retention through personalized campaigns, and automate customer journeys with contextual Generative AI marketing capabilities across various touchpoints. Contlo's Brand AI Model™ allows businesses to seamlessly orchestrate their brand marketing activities by generating personalized marketing creatives and copies, creating behavior-based customer segments, and automating customer journeys. As the Brand AI Model™ is utilized, it continues to learn and improve, enabling businesses to achieve even greater marketing success. To gain a deeper understanding of the product we're building,

Please refer to the following links:

• Contlo AI Marketer: Link 1
• Contlo Brand AI Model™: Link 2
• Contlo Official Website: Link 3

Job Description:

Contlo is seeking highly motivated and talented Sales Development Representatives (SDRs) to join our dynamic and growing team. As an SDR at Contlo, you will play a crucial role in driving the company's sales growth by generating qualified leads and establishing initial relationships with potential customers. You will be responsible for prospecting, qualifying, and engaging leads to create a robust pipeline for our sales team. This is an excellent opportunity for individuals who are passionate about cutting-edge AI technology and want to contribute to the growth of an exciting startup.

Responsibilities:

• Conduct thorough research to identify potential target customers within the defined market segments.
• Reach out to prospects via various channels (e.g., phone calls, emails, social media) to introduce Contlo's AI native marketing platform and its benefits.
• Qualify leads by engaging in meaningful conversations to understand their business needs, challenges, and pain points.
• Effectively communicate the value proposition of Contlo's Brand AI Model™ and how it can revolutionize their marketing strategies.
• Collaborate closely with the sales and marketing teams to ensure a smooth transition of qualified leads into the sales pipeline.
• Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
• Participate in regular training sessions to stay updated on product knowledge and industry trends.
• Meet and exceed monthly and quarterly targets for qualified lead generation and pipeline development.

Qualifications:

• Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
• 0-2 of experience as a Sales Development Representative in SaaS.
• Strong interpersonal and communication skills, with the ability to engage with prospects effectively.
• Excellent active listening skills and the ability to ask insightful questions to understand customer needs.
• Self-motivated and results-driven with a demonstrated ability to meet and exceed targets.
• Knowledge of the marketing technology landscape and familiarity with AI-based marketing solutions is a plus.
• Experience using CRM systems and sales engagement tools is preferred.
• Ability to thrive in a fast-paced, startup environment with a willingness to adapt and learn quickly.

Roles and responsibilities:

• Fix an appointment for a sales meeting over a phone call.
• One should be able to convince an existing client or prospect of certain service.
• Answering customer information about B2B IT Services.
• Will be calling in regions like India, the US, Singapore, and Dubai.
• Obtaining customer information such as name, phone no, company name, and their requirements from given CRM tools like Pipedrive, Zoho etc.
• Keeping track of customers that have been contacted and those who do not want to be contacted in the future.
• Following up on previous customers for potential sales.
• Maintaining records of customer contacts.
• Completing customer surveys to obtain information about potential customers.
• Fluent in spoken English and Hindi. Good Communication Skills: Both verbal and written.
• 2-4 years experience in Sales & Marketing. Willingness to work in the UK time zone from 3 pm to midnight. 
• Multi-Tasker and a quick learner and implementer.
• On-the feet thinking and not just robotic process implementer.
• Recording client’s feedback on market information (If any).
• Maintaining periodic status reports, activity reports, and calls/ follow-ups reports.

Requirements:

• Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
• Professional certification in sales and marketing will be an advantage.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Exceptional attention to detail.
• Ability to tolerate stress and pressure.

Job Purpose: This Job Position usually administers to recover the payments from the defaulter clients within the stipulated period of time to maintain the cash flow of the company.

Industry- Heavy Machinery, Industrial Equipment, Construction, engineering, cement, metals

Primary Responsibilities:

• Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans agreed with Team Lead, for recovery.

• Initiate demand and reminding letters to all defaulting customers and review all credit files for proper documentation and monitoring.

• Obtain background information on all accounts assigned to the Recovery Team and especially customer information etc…

• Follow up on major debtors accounts assigned to ensure recoveries through calls, demand notices or any other appropriate means.

• Ensure accounts assigned to them are fully recovered.

• Prompt identification of unauthorized balances and follow up with clients on early warning and remedial action on the same.

• Daily call memo and progress report on negotiations with debtors in respect of repayment of indebtedness.

• Negotiations/meetings with customers who want payment work out options such as refinancing, rescheduling and restructuring
• Should have two-wheeler.

Skills & Knowledge:
-Relevant Experience 1 - 2 years experience in recovery or collection
-Proficient in MS Office(Excel Knowledge is Mandatory)
-Good Communication skills in Marathi, Hindi,& English
-Self Motivated & Go-getter

Employment Type: Full Time, Permanent

Education-

HSC/B.com/BBA/BA (any)

Location- Warje, Pune

Job Type: Full-time

Salary: ₹15,000.00 - ₹20,000.00 per month