Customer Support executive

Company information:

At LogixHealth, we're making intelligence matter throughout healthcare. LogixHealth has over two decades of experience providing full service coding, billing and revenue cycle solutions for emergency departments, hospitals and physician practices for millions of visits annually. LogixHealth provides ongoing coding, claims management and the latest business intelligence analytics for clients in over 40 states. For more information.

Role overview

Knowledge and Skill Sets:

·         Office 365 Administration: Expertise in managing Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.

·         Intune Administration: Proficiency in Microsoft Intune, including device management, policy enforcement, and application deployment.

·         Experience with virtualization platforms (Citrix, Nutanix, VMware, Hyper-V, etc.).

·         Should have exposure to IaC and Terraform/Ansible

·         Data Center Operations (DCO) and NOC Support: Experience in supporting DCO and NOC operations, with the ability to troubleshoot and resolve issues in a 24/7 environment.

·         PowerShell and Scripting: Ability to create and use PowerShell scripts and other tools to automate tasks within Office 365 and Intune environments.

·         Automation and IaC: Knowledge related to ansible, terraform and devops framework

·         Security and Compliance: In-depth knowledge of security features in Office 365 and Intune, including MFA, DLP, and compliance tools.

·         Backup and Recovery: Understanding of backup solutions for Office 365 data and disaster recovery planning.

·         Monitoring Tools: Familiarity with monitoring tools for tracking the health and performance of Office 365 and Intune services.

·         Communication: Strong communication skills for providing technical support and collaborating with IT teams.

·         Documentation: Ability to create detailed documentation and training resources.

·         24/7 Availability: Commitment to providing round-the-clock support for critical Office 365 and Intune services.

What would you do here

Job Purpose:

The Collaboration tools Administrator is responsible for managing and maintaining the organization's Office 365, MS teams, Intune, SharePoint, Defender, MDM and IAM environments while supporting Data Center Operations (DCO) activities. The position requires 24/7 availability to support critical operations and respond promptly to incidents.

Role Description:

·         Office 365 Administration: Manage and maintain Office 365 services, including user accounts, licenses, permissions, and configurations for Exchange Online, SharePoint Online, Teams, and OneDrive.

·         Intune Administration: Oversee the administration of Microsoft Intune, including device enrollment, configuration policies, application deployment, and mobile device management (MDM) to ensure secure access to corporate resources.

·         Security and Compliance: Implement and manage security measures within Office 365 and Intune, including multi-factor authentication (MFA), Data Loss Prevention (DLP), and compliance policies to protect data and meet regulatory requirements.

·         Incident Response: Provide 24/7 on-call support for Office 365 and Intune-related incidents, ensuring quick resolution to minimize downtime and disruption.

·         User Support: Offer technical support and troubleshooting for end-users, addressing issues related to Office 365, Intune, and other integrated services.

·         Monitoring and Reporting: Continuously monitor the performance, security, and compliance of Office 365 and Intune services, generating regular reports on system health and usage.

·         Automation and Scripting: Utilize PowerShell and other scripting tools to automate administrative tasks and improve operational efficiency within Office 365 and Intune environments.

·         Backup and Recovery: Manage backup solutions for Office 365 data and participate in disaster recovery planning and execution to ensure business continuity.

·         Documentation and Training: Develop and maintain detailed documentation of configurations, procedures, and best practices, and provide training to IT staff and end-users.

Key Deliverables:

·         Reliable and secure operation of Office 365 and Intune services as part of the overall IT infrastructure.

·         Effective integration of Office 365 and Intune with DCO and NOC operations.

·         Timely incident response and resolution to ensure 24/7 availability of critical services.

·         Efficient management of user accounts, licenses, and security settings within Office 365 and Intune.

·         Regular monitoring, reporting, and auditing of Office 365 and Intune performance and security.

·         Comprehensive documentation and training materials for internal use.

Thanks!

Location: Hyderabad

Work Mode: Hybrid (2 days WFO)

Experience Required: 4.5+ years

Notice Period: Immediate Joiners Preferred

Employment Type: Full-Time

Mandatory Requirements:

• 4.5+ years of experience in Java Development
• Hands-on experience with AWS in a production environment
• Must be available to join immediately
• Must be willing to work in Hybrid mode from Hyderabad

Technical Skill Requirements:

• Strong hands-on experience in Core Java, Spring Boot, and Microservices
• Solid understanding of OOP concepts, Multithreading, and REST APIs
• Practical knowledge and experience working with AWS services like EC2, Lambda, S3, RDS, SNS, etc.
• Familiarity with CI/CD tools and version control systems (Git)
• Good knowledge of SQL and NoSQL databases
• Ability to write clean, efficient, and well-documented code

Key Responsibilities:

• Design, develop, and maintain scalable Java-based backend applications
• Implement and integrate AWS services to ensure scalability and reliability
• Collaborate with cross-functional teams including QA, DevOps, and Front-end developers
• Optimize application performance and troubleshoot issues in a timely manner
• Participate in code reviews, sprint planning, and team discussions
• Ensure best practices in code quality, security, and documentation
• Handle deployments and production support if needed

Issuing domestic, International flight tickets

Co-ordinating with the airlines

Preferred knowledge of IATA, GDS, Amadeus, Abacus Sabre

Responsibilities:

• Software Development with C++ for Autonomous drive project.
• QT Library (no GUI features)
• Object Oriented Analysis / Object Oriented Design
• C++ Template implementation
• C++17 specifics like “std::optional”
• Macro implementation
• Implementation of Clean Code
• Static Code Analysis
• CMake

Qualifications:

•  Excellent GIT knowledge especially how to merge, Rebase
•  University degree in Electrical/Electronic engineering, Computer Science or similar
• Minimum 1 to 5 years of embedded software development experience on Yocto Linux based projects in automotive domain
• Expert in C++ programming
• Strong debugging skills
• Good communication skills

• Develop front end User Interface of our UKLB Experience Analysis (Biometrics) tool using SharePoint, PowerApps, Power Automate and Logic Apps 
• Connection of UI with back end SQL Database using Logic Apps - Advise solution design as a Logic Apps expert (specifically around UI)
•  Responsible for managing technology in projects and providing technical guidance or solutions for work completion

Skills and Experience

• Experience with Azure services like Azure App Services, Azure Active Directory, Azure SQL, Azure PostgreSQL, Key Vault, Azure DevOps, Application Insights, Azure Storage, Redis Cache
•  Microsoft Azure Developer Certification
• Experience with .Net SDK, integration tools, Application and Security frameworks
• C#, ASP.NET, Application development using .Net Framework
•   Preferred: Insurance or BFSI domain experience
• .Net
•  Azure/

Location: Chennai

Salary : 15-20 LPA