Senior React Native /Mobile Lead Developer

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

This is a build role and so our ideal candidate has the passion and experience to create the best possible people strategy for our team, using a combination of best practices, insight and innovation with an understanding of the needs of a growth stage company.

Job responsibilities include, but are not limited to:

People Management & Leadership: Lead the P& C team to continue developing People & Culture processes as outlined below. Continue to develop the existing team of People leaders through coaching, mentorship, and leadership. Recruit and hire new P& C staff as needed.

Employee Lifecycle Management: Oversee the end-to-end employee lifecycle from onboarding and development, through to transitions and exits, creating a positive experience for all employees and driving engagement. This will include the development of a data-driven framework for continuous improvement in all aspects of the employee experience.

Talent Acquisition and Recruitment: Partner with talent acquisition team on strategies including job description creation, vacancy advertising, candidate screening, interviewing, and hiring processes - ensuring the adoption of best practices in inclusive hiring.

Compensation and Benefits: Develop and implement a competitive compensation philosophy and benefits strategy that motivates employees, supports retention, and attracts new talent.

Talent Management and Succession Planning: Implement comprehensive talent management strategies that ensure the right people are in the right roles, manage performance, provide career development opportunities, develop skills matrices, and oversee promotions and transitions. Develop and execute succession-planning strategies that ensure business continuity and support our future growth.

Learning and Development: Develop and implement comprehensive learning and development programs, focusing on the skills and knowledge that employees need to excel in their roles. Develop a strategic L& D program to support Parachute's leaders to help the company level up and scale.

Diversity, Equity, and Inclusion (DEI):Champion DEI by fostering a work environment that values diverse perspectives, promotes equal opportunities, and is inclusive of all employees. Develop policies and procedures that reflect the company's DEI-B Values.

Employee Relations: Create and support a program that strengthens relationships between employees and the organization, resolving workplace conflicts, handling disciplinary procedures, and promoting employee well-being. Use metrics to address systemic issues, define root problems of employee-relation issues, and create programs to systematically address them. Support existing P& C team currently responsible for this function.

Legal Compliance: Ensure all HR policies and practices comply with local, state, and federal labor laws and regulations.

Organizational Development, Design, and Change Management:Drive organizational development and design efforts, working in collaboration with senior leaders across the organization to develop key HR staffing plans for new and existing departments.

HR Metrics, Analytics, and Strategic Investment:Implement a comprehensive HR dashboard that tracks key metrics across all HR functions. Utilize data analytics to inform strategic decision-making and guide investment in new full-time employees (FTEs), thereby maximizing profitability and optimizing capital deployment.

Future-of-Work Thought Leadership:Be a strategic thinker on how to position Parachuters to help the company achieve its 3-5-7+ year ambitions. Have well-researched and thoughtful stances on topics such as hybrid, remote-first, time-off, flexible time, sabbatical programs, comp philosophy, etc. to fully leverage the People & Culture function as a differentiator for the company.

What will set this person apart:

• Proven business leader with 3+ years of leadership or management experience, in a leadership role within Human Resources.
• Experience working in a high-growth tech startup or similar fast-paced industry is strongly preferred.
• Demonstrated expertise in various aspects of HR management, including but not limited to talent management, learning & development, compensation strategy, and legal compliance.
• Experience managing the end-to-end employee lifecycle and succession planning.
• Proven track record of strategic thinking and decision-making ability, with the capacity to manage a critical function within the company.
• Experience leading a team of HR professionals and working closely with senior leaders and executives in an organization.
• Strong understanding of HR metrics and data-driven decision-making.
• Excellent communication, negotiation, and presentation skills.

Benefits

• 21 days of paid vacation, 7 days sick leave, 3 days of no questions asked leave
• Encouraged time off on your birthday
• Flexibility for remote work on a case by case basis
• Comprehensive insurance plans (from Plum) and commuter benefits
• Rewards for every work anniversary
• One month paid sabbatical after your five year Skimm'versary as a full-time employee. and more.

1. PHP Devops (AM – PHP/Devops)

• Web developer ( PHP - Android / DevOps )
• Must have 3 years of PHP team lead experience
• Must have good experience in PHP and its MVC frameworks
• Experience in MySQL(5.6+) tuning and management
• Experience in developing Continuous Integration/ Continuous Delivery pipelines (CI/ CD). Must have good knowledge and experience of DevOps tools like Jenkins , GitLab , Sonarqube etc
• Knowledge of Low Code & No code Mobile Application Development Platform for rapid development , testing & deployment for enterprise mobile application will be an added advantage.
• Good knowledge in web and mobile cybersecurity will be preferred.
• Awareness of various automated testing tools like selenium, j Meter, Unit Testing will be of added advantage
• Should have worked on large scale enterprise application
• Experience in Linux web server management
• Required to have excellent business analysis and system design skills with UI/UX
• Experience in Project and team management

Net Developer with 4-7 years of experience with experience with :

• Full development lifecycle with ASP.NET, C#.NET, VB.NET, MS SQL,
• Proficiency with Oracle SQL, PL/SQL and Stored Procedure
• API Development

About Us

Aakash is synonymous with trust in India's test preparation landscape, offering a blend of superior classroom and online learning experiences, granting students an invaluable edge. We specialize in preparing students for Medical and Engineering entrance exams such as the National Eligibility Cum Entrance Test (NEET) and the Joint Entrance Examination (JEE - Main & Advanced), alongside school/board examinations, including prestigious scholarship exams like NTSE and Olympiads.

AESL (Aakash Educational Services Limited) adopts a student-centric ethos in test preparation, acknowledging the uniqueness of each student and catering to their individual needs. Our team comprises highly qualified and experienced instructors deeply committed to nurturing students' aspirations. Our programs are meticulously crafted for flexibility, and our teaching methodologies are enriched by cutting-edge technologies, ensuring students are thoroughly equipped for their examinations.

Aakash Advantage:

35 Years of Excellence: Providing comprehensive and result-oriented test preparation for over three decades.

Nationwide Presence: With over 315 branches across India, we facilitate preparation in your city.

Expert Faculty: Our pool of 6000+ expert faculty members serve as mentors and guides, ensuring personalized attention.

Proven Success: In 2023 alone, 122,000+ Aakashians qualified in NEET & JEE examinations.

Digital Integration: Embracing the future, our classrooms are 100% digitized across all branches.

Hybrid Learning: Offering the best of both worlds, our hybrid classrooms seamlessly blend traditional and online learning experiences.

A Great Place to Work: We take immense pride in announcing that Aakash has been honoured with the prestigious Great Place to Work title for three consecutive years, a testament to our unwavering commitment to fostering a positive and enriching work environment.

Purpose of the Admission Officer role:

Admission officer is responsible for lead generation through variety of marketing activities resulting in counselling and enrolling the students.

As an Admission officer, you are expected to:

1.      Generate admissions by maintaining a continuous influx of data by conducting “Above The Line” (ATL) & “Below The Line” (BTL) marketing activities such as- seminars in schools, open seminars in town & residential spots within a specified territory.

2.      Contribute towards set targets by doing school visits for meeting principals, coordinators and management personals for business development.

3.      Ensure a delightful customer experience while going for home visits to counsel students and parents and close admissions resulting in enrolling the students.

4.      Capitalize on business opportunities by liaising with local tuition teachers.

5.      Ensure adherence to internal processes and compliances.

To be successful in the Admission Officer role you are required to have:

1.      Ability to handle customers in a calm, empathic & patient manner, along with strong sales persuasion skills.

2.      Excellent networking and presentation skills to conduct seminars.

3.      Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.

4.      Fluency in communication of English and Regional Language.

5.      Comfortable for traveling and public speaking.

Must Attitude:

1.      Customer Orientation

2.      Sense of Ownership and Accountability.

3.      Result orientation

4.      Emotional intelligence for working in a team.

Qualification:

1.      Must have bachelor’s degree.

2.      Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience:

1.      Previous experience in counselling in education or careers counselling.

2.      

Previous experience of Business to Customer (B2C) Sales across industries.

Key Interactions:

·        External

o  Students, Parents & Schools.

o  Partners and Vendors for Above The line (ATL) and Below The line (BTL) activities.

·        Internal

o  Branch’s Academic & Non-Academic teams.

o  Regional Student Support Centre.

o  Regional Sales & Operations Team.

Our Company

Tealbox Digital is reinventing the Ad-Tech space through managed tech plays. We’re focused on helping digital-first businesses generate qualified leads and accelerate their growth. With a combined domain experience of 5+ years, we’ve helped several eCommerce and SaaS businesses scale their customer acquisition funnels, resulting in them raising their subsequent rounds of capital from large investors.

By partnering with Tealbox, founders are able to get access to a digital marketing team that aligns marketing goals with the overall business objectives, which helps bring coherence across functions of the business. In short, we make data-backed, impactful customer experiences accessible to global brands.

We have built a solid team that can deliver extremely high quality results, with consistency and repeatability. We’re looking for like-minded individuals who, above and beyond qualifications and the specifications of this job description, are not looking for the intercept but the slope. Someone who finds comfort in ambiguity, strong communicative idealistic pragmatists, curiosity-first individuals who have a point of view but also an ear to listen.

If this resonates with you, we encourage you to apply!

Job Description

• Taking full ownership of key initiatives within verticals in the business, specifically business development.
• Working with stakeholders to identify & develop sales channels and products
• Extensive experience leading processes and working in/with startups.
• Being an active member of the business development process by identifying, introducing, nurturing and closing global sales opportunities.
• Solving problems through structured thinking, research, project planning, and on-ground execution.
• Owning responsibilities across domains such as strategy, marketing, operations, and partnerships.
• The expectations from this role may not be limited to this job description. Candidates are expected to adapt to the requirements that arise while completing the said processes.

Requirements

• Someone with 2-4 years of experience in startups/ consulting firms
• Willingness to hustle & get their hands dirty, and comfort with ambiguity
• Someone who enjoys taking ownership learns quickly, and has a bias for action
• Has the ability to break down a problem into smaller chunks and the ability to balance between the big picture and tactical activities
• Strong organizational, critical thinking, and communications skills.
• Good attention to detail and the ability to prioritize in a fast-paced environment.
• Able to track high volume activity with exceptional follow-through and attention to detail.
• Problem solver, able to troubleshoot issues independently or escalate when necessary - a sense of accountability and sound personal judgment.

1. 5 to 10 years of relevant experience in sales for India Market.
2. Candidate should have worked in Solution/Services selling in the past.
3. Testing services sales would be a big plus Should have a good understanding of the India market.
4. Excellent communication (Written and Verbal) and presentation skills.
5. Handling meeting with key clients.
6. Team player , Smart spontaneous and presentable.
   Should be self-motivated, enthusiastic & have Hunter type of attitude Identify, establish and maintain a network of contacts, providing support and ensuring relationships are managed professionally in order to develop profitable and growing business.
   Maintain a detailed knowledge of market and competitive position.
   Should be excellent in identifying new opportunities.