QA Automation

About the Role

We are seeking a motivated and customer-focused Account Success Manager to join our remote team in India. This role professional will be responsible for managing client/partner accounts, ensuring their satisfaction, and driving revenue through upselling, cross-selling, and renewals. You will be responsible for onboarding clients/partners, managing relationships, monitoring usage, and delivering value that aligns with the client’s/partner’s goals. You will act as a trusted advisor and growth partner to your assigned accounts.

Key Responsibilities

1. Client Onboarding: Guide new clients through a smooth onboarding process and ensure they understand how to effectively use our services.
2. Relationship Management: Serve as the primary point of contact for assigned clients and maintain strong, trust-based relationships.
3. Retention & Engagement: Regularly engage clients to understand their goals, usage patterns, and challenges, proactively offering solutions to increase satisfaction.
4. Performance Monitoring: Track client performance, usage metrics, and deliver insights to help them maximize value.
5. Issue Resolution: Coordinate with internal teams to resolve client issues quickly and effectively.
6. Upsell & Renewal Support: Identify growth opportunities and support upsell/renewal efforts in collaboration with the Sales team.
7. Feedback Loop: Collect and relay client feedback to improve product/service delivery and inform business decisions.

 Qualifications and Skills

• Bachelor’s degree in Business, Marketing, or a related field
• 1+ years of experience in account management, sales, or customer success, preferably in a B2B SaaS or service-based industry
• Proven ability to meet or exceed sales targets while maintaining strong client relationships
• Excellent communication (English – verbal & written), negotiation, and interpersonal skills
• Tech-savvy with experience using CRM or account management tools along with productivity apps.
• Self-driven, organized, and comfortable working remotely with minimal supervision.
• Problem-solving mindset with a customer-first attitude
• Ability to manage multiple clients and priorities effectively

Preferred Skills

• Experience working with international clients or managing remote client relationships.
• Familiarity with contract renewals, pricing models, or basic account financials
• Exposure to digital services, SaaS platforms
• Fluency in speaking Hindi or other regional languages of India.

What We Offer

• Flexible remote work setup
• Competitive salary and performance-based incentives
• Opportunity to work with a dynamic, growth-focused team
• Learning and development opportunities

🔥 About this role

We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey.

If you are expecting a working playbook that you can scale, we are probably not the right fit for you at this point.

However, if you are excited about creating the playbook from scratch, we would love to hear from you 🙂

You will work closely with the founders.

We are looking for a versatile, enthusiastic content marketer with an inclination towards digital long-form content to join our founding team.

As the second member of our marketing team, you'll need to possess a strong drive, take ownership of your work, and have an insatiable desire to take action and make things happen 🚀

We don’t write content for the sake of writing content - we only write content that genuinely adds value to our users.

You will be responsible for developing engaging, high-quality, and SEO-friendly content.

Your primary focus will be on creating original content that attracts and engages our target audience, solves their problems, drives organic traffic, and promotes brand awareness.

You will be working closely with the founders and product teams to ensure that the content you produce stays relevant, user-friendly, and SEO-friendly at all times.

You will play a pivotal role in shaping our brand's voice and message and ensuring that our content is engaging and relevant to our target audience.

You will be required to:

• Develop a deep understanding of the user, their pain points, stage of the journey and intent
• Create content formats like videos, blog posts, email campaigns, webinars, eBooks, whitepapers, templates, guides etc, constantly keeping in mind our ICP and buyer persona.
• Hustle your way to find channels to promote the different forms of content that you will create
• Ensure that the content we produce reflects your understanding of their pain points and actually solves it through your content
• Frequently conducting keyword research and incorporating best SEO practices in the content you produce
• Set up personal processes to improve the efficiency and effectiveness of the writing process: Strive to get to the published stage with minimal reviews
• Ensure all-around consistency with regard to the style, fonts, images and tone
• Research competitors and industry trends to come up with content pegs that communicate our USPs and strengths to the correct TG
• Publish high-quality, compelling content within established timelines to achieve outcomes
• Work towards minimizing the time for research by curating high-quality sources for research

📎 Key qualifications

• Minimum 3 years as a content marketer, or similar role in a B2B SaaS company.
• Portfolio with work samples showcasing your writing skills with different forms of content.
• Tech-savvy with the ability to do deep research and explain complex technical matters in a simple manner without using jargon.
• Excellent skill at researching new and obscure topics online.
• Excellent command of the English language (grammar and vocabulary) and a passion for crafting compelling and creative content.
• Excellent communication, verbal, and interpersonal skills.
• Comfort in using tools like Ahrefs, SEMrush, Buzz Sumo, Webflow, Uber Suggest, and ChatGPT, among others.
• Motivated self-starter who likes a fast-paced work environment with multiple active projects.
• Grit and curiosity to learn new topics in great depth.
• Ability to build, manage and motivate a team.
• Self-driven individual with high ownership and strong work ethic
• Previous entrepreneurial experience is a huge plus.
• Experience catering to CFO persona is a plus.
• Familiarity with billing systems, CPQ and accounting systems is a plus.
• Not taking yourself too seriously :)

🤝Good To Have:

• Experience working for an early-stage startup
• Experience with finance/accounting terms or Fintech software
• Experience with hiring and managing interns

• Binding of UI elements to JavaScript object models
• Creating RESTful services with Node.js
• MERN stack developer must have proven experience in front & back-end development
• Work in a cross-functional team to deliver a complete user experience
• Developer must expertise into MongoDB, Express, Node.js, & React.
• Create Unit and Integration tests to ensure the quality of code
• MERN full stack developer must have the ability to wear many hats and learn new technologies quickly
• Understanding & proficiency in REST APIs.
• MERN stack developer should know Git Repository and Jira.
• Integration of data storage solutions [RDBMS, NoSQL DB]
• Work with development teams and product managers to ideate software solutions
• Develop and manage well-functioning databases and applications
• Test software to ensure responsiveness and efficiency
• Create security and data protection settings
• Write technical documentation
• Work with data scientists and analysts to improve software

Sales Executive - Innotrail Technologies Pvt Ltd

We're seeking a dynamic Sales Executive to market and sell subscriptions for our cutting-edge EdTech platform, MentoMind, specializing in SAT preparation. The role involves visiting potential clients, including individual tutors and coaching center owners, to introduce and demonstrate our platform. Successful candidates will facilitate a smooth onboarding process for new customers and engage in outreach activities such as cold emailing, LinkedIn networking, and cold calling.

Roles & Responsibilities:

• Market and sell MentoMind subscriptions.
• Conduct product demos.
• Ensure smooth customer onboarding.
• Outreach via cold emailing, LinkedIn, and cold calling.

Perks & Benefits:

• Commission on every sale.
• Flexible job timings.

Join us to transform SAT preparation and grow your career with Innotrail Technologies!

Position: Content Writer

Location: Jaipur, Rajasthan 

Experience: Freshers

Role Overview: As a Content Writer, you will be responsible for creating high-quality and original content for various platforms, including blogs, articles, social media, and website copy. You will work closely with our content team to develop compelling stories, share valuable insights, and captivate our target audience.

Responsibilities:

1. Conduct thorough research on industry-related topics to develop well-informed and engaging content.
2. Write, edit, and proofread content to ensure it is free of errors and aligns with our brand's voice and style.
3. Collaborate with the marketing team to create content that aligns with our content marketing strategy.
4. Optimise content for SEO to improve search engine rankings and increase organic traffic.
5. Develop content for social media platforms to enhance brand visibility and engagement.
6. Stay updated with industry trends and best practices in content writing and marketing.
7. Assist in content ideation and brainstorming sessions to develop innovative and creative content ideas.

Requirements:

1. Bachelor's degree in Journalism, Mass Communication, or BJMC.
2. Excellent written and verbal communication skills in English.
3. Strong passion for writing and storytelling.
4. Ability to research and grasp complex topics quickly.
5. Basic understanding of SEO principles and content optimization techniques.
6. Proficiency in Microsoft Office and Google Suite.
7. Positive attitude, creativity, and a willingness to learn and grow.
8. Ability to meet deadlines and manage multiple projects simultaneously.

Navtech (Navaratan Technologies) 

Hyderabad, India 

React Native Developer: 

Navtech is a premier IT software and Services provider. Navtech’s mission is to increase public cloud adoption and build cloud-first solutions that become trendsetting platforms of the future. We have been recognized as the Best Cloud Service Provider at GoodFirms for ensuring good results with quality services. Here, we strive to innovate and push technology and service boundaries to provide best-in-class technology solutions to our clients at scale. We deliver to our clients globally from our state-of-the-art design and development centers in the US, Hyderabad, and Pune. 

We’re a fast-growing company with clients in the United States, UK, and Europe. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030. 

Navtech is looking for a React Native Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. 

As a React Native Developer, interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required. You should also be a team player with a knack for visual design and utility. If you’re also familiar with Agile methodologies, we’d like to meet you. 

Working as a React Native Developer at Navtech, you will: 

• Perform all phases of software engineering including requirements analysis, application design, architecture design, code development and testing. 
• Build pixel-perfect, buttery smooth UIs across platforms. 
• Leverage native APIs for deep integrations with both platforms. 

• Diagnose and fix bugs and performance bottlenecks for performance that feels native. 
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things. 
• Maintain code and write automated tests to ensure the product is of the highest quality. 
• Participate in an Agile/Scrum methodology to deliver high-quality software releases every 2 weeks through Sprints. 
• Review code and provide feedback related to best practices and improving performance. 

• Troubleshoot production support issues post-deployment and come up with solutions as required. 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Who Are We Looking For Exactly? 

• A React Native developer with 1+yrs of experience with expertise on multiple phases of a project lifecycle from concept development to solutions design, implementation, optimization and support. 
• Good Experience with React JS, React Native, JavaScript including DOM Manipulation and JavaScript object model. 
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux. 
• Good understanding of Object-oriented programming. 

• Ability to write well-documented, clean Javascript code. 
• Rock solid at working with third-party dependencies and debugging dependency conflicts. 
• Familiarity with native build tools, like XCode, Gradle, Android Studio or IntelliJ. 
• Understanding of REST APIs, the document request model, and offline storage. 
• Experience with Native Mobile app releases on App store and google play store. (A plus) 

• Experience with cloud technologies like AWS is also a plus. 
• Must have excellent communication and interpersonal skills. 
• Ability to operate in a systematic and logical manner. 
• Should have a Master’s Degree /Bachelors (BS) in computer science, Software Engineering, IT, Technology Management or related degrees and throughout education in English medium.  

Why Navtech? 

• Performance review and Appraisal Twice a year. 
• Competitive pay package with additional bonus & benefits. 
• Work with US, UK & Europe based industry renowned clients for exponential technical growth.  
• Medical Insurance cover for self & family. 
• Work with a culturally diverse team from different geographies. 

Job Summary
The candidate serves sellers by helping them to set up an online Shop on Etsy.com platform over the phone. They inform sellers about Etsy policies, charges, documents required and guide and help them technically to set up the shop on Etsy

Responsibilities and Duties
Helps to set up Etsy shop or accounts, obtains leads through various sources like by internet surfing or by cold calling in different markets or locality, and establishes new Etsy accounts by planning and organizing daily work schedule to call on potential sellers

Focuses to scale up sellers GMS (gross merchandise sale) through sales efforts from the executive's end by studying existing and potential Etsy Sellers.

Keeps management informed by submitting activity and results reports, such as daily call / Meetings reports, weekly work plans, and monthly and annual territory analyses.

Resolves sellers complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Contributes to team effort by accomplishing related results as needed.

Required Experience, Skills and Qualifications
Customer Service, Meeting Sales Goals, Closing Skills, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.

Must be:

- A graduate

- A local of the city applying for

- Fluent in English and local language

- Computer literate (knows his / her way around e-commerce platforms, able to use a smartphone and laptop)

Candidates from an e-commerce background are preferable.