Software Engineer

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

1. 1. Experience with React JS, React Native, JavaScript including DOM Manipulation and the JavaScript object model.
   2. Thorough understanding of React Native and its core Principles.
   3. Hands on experience on React Native Framework at least 1 year.
   4. Understanding of native build tools like Xcode, Gradle etc.
   5. Capability to write Well-documented code with Javascript that is easily readable.
   6. Good Knowledge of HTML5, CSS.
   7. Familiarity with code versioning tools (Such as Git or SVN)
   8. Knowledge about Offline Storage, REST APIs, and document request model
   9. Familiarity with modern front-end build pipelines and tools.
   10. Experience with common front-end development tools such as Babel, Web pack, NPM and YARN etc.
   11. Experience with Native Mobile app deployment on App store and google play store.

Key Responsibility Areas:

Operate a hands-on role involving penetration testing and vulnerability assessment activities of complex Web applications, operating systems, wired and wireless networks, and mobile applications/devices Delivering targeted and intelligence led security penetration testing through a robust testing methodology and process Craft and develop scripts, frameworks, tools, and the methods required for facilitating and executing sophisticated charges, emulating malicious actor behavior sought at avoiding detection Conduct security assessments on a wide variety of technologies and implementations Develop and maintain security testing plans Maintain and evolve a mature set of security penetration testing and internal Red Team processes covering all areas of technology Automate penetration and other security testing on networks, systems and applications Develop meaningful metrics to reflect the true posture of the environment allowing the organization to make educated decisions based on risk Produce actionable, threat-based, reports on security testing results Act as a source of direction, training, and guidance for less experienced staff Consult with application developers, systems administrators, and management to demonstrate security testing results, explain the threat presented by the results, and consult on remediation Communicate security issues to a wide variety of internal and external “customers” to include technical teams, executives, risk groups, vendors and regulators Foster and maintain relationships with key stakeholders and business partners

Required Skills:

2 to 6 years of experience in information security with web application and network penetration testing experience Fluent in common cyber security domains such as cloud security, access control, encryption, identify management, security operations, application security, penetration tests, endpoint security, vulnerability management, threat intelligence Strong understanding of OWASP top 10.

Experience or knowledge of IT security risk assessments and gap analysis In-depth knowledge of application development processes and at least one programing or scripting language (e.g., Java, Scala, C#, Ruby, Perl, Python, PowerShell) Hands on experience with testing frameworks such as the PTES and OWASP Experience of functional testing, UI/UX testing and manual testing, Load, Performance testing across multiple browsers and devices Hands-on experience in designing and writing test automation scripts using test automation frameworks and knowledge on API Testing Applicable knowledge of Windows client/server, Unix/Linux systems, Mac OS X, VMware/Xen, and cloud technologies such as AWS, Azure, or Google Cloud

Qualification: Masters/Bachelor’s Degree

Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.

Drives day to day operations and work plan allocation/management. 
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders. 
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs. 
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS

• 3-7 years of hands on experience in mobile app testing - iOS / Android 
• Mobile automation expertise (iOS, Android) using Appium. 
• Experience having automated in an Agile environment. 
• Experience with issue tracking tool (JIRA) and reporting tools. 
• Experience with source code management and build tools - Git, SVN, Maven, Gradle 
• Experience in using Charles Tool / Fiddler 
• Programming language: Java 
• Automation tool: Selenium, Appium 
• Others: Jira, GIT, Maven, Gradle, Bamboo, TestNG 

• Experience working and automating in REST APIs based WS environment. 
• Strong knowledge on current automation trends. 
• Knowledge of Performance testing on mobile applications. 
• Experience with continuous integration using bamboo/Jenkins

Mandatory Skills Sets                                                                   

• Excellent problem-solving skills in technical challenges
• Deep knowledge of at least one cloud platform (AWS Preferred)
• Understanding of Latest cloud computing technologies
• Experience in architecting solutions based on knowledge of infrastructure & application architectures including the integration approaches
• Complete hands-on with ability to grasp evolving technologies and coding languages
• Excellent communication skills which would involve customer facing role
• Design thinking
• Customer facing skills and strong technical capabilities to review the teams work as well as guide the team
• Experience working/building/contributing to proposals for architecture, estimations

Preferred Skills Sets                                                                      

• Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
• Person must have performed Application Architect Role for 3+ years
• AWS platform specific experience a bonus.
• Enterprise application and database architecture a bonus.