Digital Marketer

Job Summary

We are looking for a Customer Support Executive who will act as a liaison between the company and its customers. The ideal candidate will provide timely, accurate, and professional support, resolve customer queries, and ensure a high level of customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or social media
• Resolve product or service issues by understanding customer concerns and providing solutions
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issue resolution and satisfaction
• Provide accurate information about products, services, and company policies

Job Responsibilities

• Develop and maintain reusable components and front-end libraries for future use.
• Translate designs and wireframes into high-quality, responsive UI components.
• Optimize components for maximum performance across different browsers and devices.
• Implement ReactJS best practices using Hooks, HOCs, and Functional Components.
• Manage state efficiently using Redux/Flux.
• Collaborate with backend developers to integrate REST APIs.
• Debug and test applications using Mocha & Jest.
• Ensure code quality, maintainability, and scalability using modern front-end tools.

Required Skills & Qualifications

✔ 3+ years of experience in ReactJS development.

✔ Strong knowledge of JavaScript, DOM, JSX.

✔ Hands-on experience with React Hooks, HOCs, and Functional Components.

✔ Expertise in ES6+ concepts (Arrow functions, Destructuring, Spread/Rest operators, Classes, Import/Export).

✔ Experience in HTML, CSS, and responsive design.

✔ Familiarity with REST APIs and integrating backend services.

✔ Experience with state management (Redux/Flux).

✔ Strong debugging skills using Mocha & Jest for performance testing.

✔ Hands-on experience with Git, Webpack, Babel, NPM.

Good to Have:

➕ Experience with backend development (Java, Microservices).

➕ Knowledge of modern authentication mechanisms (JWT, OAuth).

About the role

As a UX designer, you will work with folks in the product team to envisage the end-user experience for various financial services products in a competitive space to bring an engaging and delightful customer experience. You will use market analysis, customer feedback, and insights from data to iteratively refine the design and achieve excellence. As an early member of this team, you’ll also have the opportunity to define the UX guidelines, design language, and information architecture for various products across the organization.

What will you do if you join us?

• Develop mockups for our development and design team
• Coordinate with the UI design team on issues like navigation, page routing, product page design, and more
• Conduct competitive analyses of other websites & apps that operate in the same space
• Conduct usability tests on each independent type of page on the website and create a report showcasing your findings
• Prepare customer analyses based on our target demographic and initial transactions
• Participate in creating a content development strategy

You should have

• Bachelor’s Degree in Computer Design, Development, or Engineering required
• Proficiency in design tools such as InDesign, Illustrator, or Figma
• Understanding of the B2B2C marketplace and the functions of the Fintech market
• Experience preparing detailed competitive and consumer analyses

We are looking for a passionate developer who loves challenges, startup culture, and is a Doer.

What's in for you:

• You will directly work with founders who come from software and management backgrounds
• We are in the process of building our core team, if you find us a good fit and we do too, you will be in for a long ride with ESOPs and grow with us at a faster rate as we grow
• We don't force rules and structure, work as you like and from wherever but we expect you to respect deadlines
• As an early-stage startup, we spend wisely but don't compromise and hence you will be compensated as per industry standards

Responsibilities:

• Work with founders to implement an internal and consumer-facing system
• Design client and server-side architecture in collaboration with a technical co-founder
• Write performant and resource-friendly backend code
• Build pixel-perfect and fluid front-end
• Write DRY and neat code (must)
• Write technical documentation as required

Good to have:

• We embrace new tech and if you have made your hand dirty across Webflow and no-code tools, it's highly appreciated
• Typescript we dont expect, but it's good to have
• Worked with designer tools, such as Illustrator

• Reviews design specifications to understand the scope, requirements, and function of the software product.
• Preparation of test data and execution of test cases (including functional, system, regression, performance, API and database layer etc.)
• Identifies appropriate processes, parameters, functions, and data to test and validate; parameters may include general function, the validity of results, accuracy, reliability, and compliance with industry standards.
• Lead and participate in test case reviews with Business, Developers, other team members
• Estimate, prioritize, plan and coordinate testing activities
• Ensure that user expectations are met during the testing process
• Design, develop and execute automation scripts using open source tools
• When a product does not perform within specifications, reporting defects to programmers while identifying and recommending solutions, improvements, and updates.
• Identifies, logs, and recreates error codes, bugs, and defects.
• Draft quality assurance policies and procedures
• Investigate production issues
• Conducts testing to ensure products perform according to product requirements and within established guidelines.