Digital Marketing Executive

About MyOperator

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

• Own production reliability, uptime, latency, and error budgets across critical services.
• Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
• Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
• Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
• Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
• Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
• Create SLO-based alerting systems with minimal noise and fast incident detection.
• Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
• Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
• Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
• Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
• Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
• Automate operational workflows using Python or Bash to eliminate manual toil.
• Drive performance optimization, scalability improvements, and capacity planning.
• Collaborate with engineering teams to instrument new services from day one.

Required Skills & Qualifications

• 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• Hands-on experience with:
• VictoriaMetrics / Prometheus (time-series monitoring)
• Grafana dashboards and visualization
• PromQL for writing complex queries and alerts
• Experience implementing distributed tracing using OpenTelemetry (Mandatory).
• Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
• Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
• Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
• Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
• Experience with Kubernetes (AWS EKS preferred).
• Familiarity with CI/CD pipelines and automation tools.
• Good understanding of Linux systems, networking, and cloud infrastructure.
• Experience handling production incidents and participating in on-call rotations.
• Ability to automate operational tasks using Python or Bash.

Good to Have

• Experience with OpenSearch / ELK log pipelines and anomaly detection.
• Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
• CI/CD observability integration (Jenkins, GitHub Actions).
• Experience in monitoring LLM APIs and AI inference pipelines.
• Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
• Service mesh exposure (Istio).
• Infrastructure as Code (Terraform, CloudFormation).
• Experience with chaos engineering or load testing tools.
• Multi-cluster or multi-region architecture exposure.

Key Expectations

• Ownership of production systems and high availability.
• Strong troubleshooting and debugging skills.
• Focus on automation and reliability improvements.
• Proactive approach to incident prevention.
• Ability to reduce alert noise and improve signal quality.
• Data-driven approach to reliability engineering.

This Role Is Not For

• Candidates with purely development experience and no production ownership.
• Candidates without real incident response or on-call experience.
• Freshers or candidates with less than 3 years of experience.

• Understand product specifications and user psychologyConduct concept and usability testing and gather feedbackCreate personas through user research and dataDefine the right interaction model and evaluate its successDevelop wireframes and prototypes around customer needsFind creative ways to solve UX problems (e.g. usability, findability)Work with UI designers to implement attractive designsCommunicate design ideas and prototypes to developersKeep abreast of competitor products and industry trends

About the client :

Asia’s largest global sports media property in history with a global broadcast to 150+ countries. As the world’s largest martial arts organization, they are a celebration of Asia’s greatest cultural treasure, and its deep-rooted Asian values of integrity, humility, honor, respect, courage, discipline, and compassion. Has achieved some of the highest TV ratings and social media engagement metrics across Asia with its unique brand of Asian values, world-class athletes, and world-class production. Broadcast partners include Turner Sports, Star India, TV Tokyo, Fox Sports, ABS-CBN, Astro, ClaroSports, Bandsports, Startimes, Premier Sports, Thairath TV, Skynet, Mediacorp, OSN, and more. Institutional investors include Sequoia Capital, Temasek Holdings, GIC, Iconiq Capital, Greenoaks Capital, and Mission Holdings. Currently has offices in Singapore, Tokyo, Los Angeles, Shanghai, Milan, Beijing, Bangkok, Manila, Jakarta, and Bangalore.

Position : Devops Engineer – SDE3

As part of the engineering team, you would be expected to have deep technology expertise with a passion for building highly scalable products. This is a unique opportunity where you can impact the lives of people across 150+ countries!

Responsibilities

• Develop Collaborate in large-scale systems design discussions.

• Deploying and maintaining in-house/customer systems ensuring high availability, performance and optimal cost.

• Automate build pipelines. Ensuring right architecture for CI/CD

• Work with engineering leaders to ensure cloud security

• Develop standard operating procedures for various facets of Infrastructure services (CI/CD, Git Branching, SAST, Quality gates, Auto Scaling)

• Perform & automate regular backups of servers & databases. Ensure rollback and restore capabilities are Realtime and with zero-downtime.

• Lead the entire DevOps charter for ONE Championship. Mentor other DevOps engineers. Ensure industry standards are followed.

Requirements

• Overall 5+ years of experience in as DevOps Engineer/Site Reliability Engineer

• B.E/B.Tech in CS or equivalent streams from institute of repute

• Experience in Azure is a must. AWS experience is a plus

• Experience in Kubernetes, Docker, and containers

• Proficiency in developing and deploying fully automated environments using Puppet/Ansible and Terraform

• Experience with monitoring tools like Nagios/Icinga, Prometheus, AlertManager, Newrelic

• Good knowledge of source code control (git)

• Expertise in Continuous Integration and Continuous Deployment setup using Azure Pipeline or Jenkins

• Strong experience in programming languages. Python is preferred

• Experience in scripting and unit testing

• Basic knowledge of SQL & NoSQL databases

• Strong Linux fundamentals

• Experience in SonarQube, Locust & Browserstack is a plus

• Should be able to analyse requirements, design solutions, write code, debug code and modify existing software enhancements or develop new product software.
• Should be able mentor junior developers to perform their tasks more effectively and efficiently.
• Should be able to perform executions against project plans and meet delivery commitments.
• Should have good experience in source control, unit testing, code verification, documentation, automated build, continuous integration, metrics, and code reviews.
• May interact with product specialists / Project Managers / Product Owners to define system requirements and/or necessary modifications and to give status feedback.
• Should be able to work in an Agile Development Environment using SCRUM methodology.
• Should be able to communicate with other teams and stakeholders to achieve the given goal.
• Should be able to participate in the hiring processes.

Company description:

We are a startup company based out of Mohali developing mobile and web applications that changes the way people use technology. We invite you to join us in helping people.

Top Reasons to Work with Us:

• We're a small, fast-paced growing team tackling huge new challenges every day.
• Learning new concepts while working with intellectual and exceptionally talented team
• Friendly and high growth work environment
• Competitive compensation

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Requirements

• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• BSc in Design, Computer Science or relevant field