Subodh Popalwar
Software Engineer, Memorres
About Rawdata Technologies Pvt Ltd
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About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
About the Role:
The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications
Requirements:
- Associate / Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
- Fluent in English.
- Demonstrated verbal and written communication skills.
Responsibilities:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
- Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Help to develop a proactive approach to customer success by defining customer churn risk criteria
- Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
- Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
- Drive business improvements based on customer feedback
- Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
- Devise a customer contact methodology to monitor and improve renewal/retention rates
- Interpret data that translates into action to improve the team.
- Can include managing or engagement with enterprise accounts
- Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
- Coach team on customer success best practices and training
- Provide continuous knowledge growth opportunities for Highlevel features and products
- Collaborate with cross-functional teams to ensure visibility and alignment
- Work with Product to prioritize customer features and requests
- Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
- Facilitate proper delegation to team members in the proper roles.
- Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
- Build out a road map for successful implementations and ongoing support of this process and product engagement for team
- Serve as an escalation point for critical recruiting issue resolution
- Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
- Collaborate with product team by providing status updates and customer feedback
- Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
- Continued optimization of current process and future ideals
This Recruitment is Specially for Physically Handicapped and Female Candidates belongs to a poor family.
• Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets.
• Ensure company-wide consistency in client service and sales procedures.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives additionally develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations
• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
Female candidate preferred
Hiring for BPO Industries:
Position - Customer Service
Experience - 0-2 years
Salary - 10000-15000 Rs per month.
Shift - Rotational
Communication - Excellent in hindi and English(Mendatory)
Location- Gurgaon/Bangalore
JD For Process Trainer –surat
Immediate Joiner With Telecom Process Training Experience
Should Have Good English Communication Skills
Should Have Minimum 2-5 Yrs. Experience In Telecommunication
Open For Travelling
Ok With 12 Months Contract
6 Days In A Week
Must Be Proficient In Local Language
Education And/Or Experience Equivalent To A Minimum Of A Bachelor's Degree From An Accredited University.
Retail Experience With A Proven Track Record.
Minimum Of Four Years’ Experience In Retail Training That Includes Creating A Training Program And Delivering To A Retail Team.
Ability To Identify A Training And/ Or Development Gap And Ability To Develop Training Sessions From The Ground Up To Fill The Gap.
Strong Interpersonal Skills Including Listening, Negotiating, Oral And Written Communication Skills Along With The Ability To Interact With Diverse Personalities.
Ability To Motivate, Teach And Inspire Retail Staff.
Excellent Presentation And Platform Skills And An Up To Date Knowledge Or Contemporary Training Techniques
Job Description
Looking for a results-driven Agile Engineering Project Manager to join our team of innate problem solvers. As an engineering expert with an agile mindset, you plan, solve the unexpected, and always innovating new ways to exceed expectation. This role requires individual who is able to empower and motivate the teams in order to bring about successful change.
This role is an excellent opportunity for someone who would like to join an international global organization with a ‘start-up’ mentality. We highly value Openness, Collaboration, Learning Mindset, and partnering with our customers to drive Positive Outcome.
- MUST - SAFe Agile Certification and experience delivering in a SAFe environment
- Good knowledge in SaaS product and evolving trends
- Strong - hands on- project management experience from inception to closure phases
- Technical business analysis experience in consulting and digital transformation solution
- Hands-on technical expertise
- Appetite to learn fast in a changing environment
Job Requirements
Skills / Competencies
- 3+ years of Agile product/project management experience in delivering digital or technology-based solutions
- 5+ years of experience developing applications using Java, Spring Boot, REST Micro Services and Cloud Technologies
- 2 or more engagements as a lead (scrum master, product owner, Kanban lead, etc.) on delivery or consulting projects / product based on Scrum/ Kanban framework
- Work with product managers in developing a strategy and road map to provide compelling capabilities for smarten Spaces community that helps them succeed in their business goals
- Partner with Agile leadership, other delivery leads, Product Owner and other internal / external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements
- Work closely with senior engineers to develop the best technical design and approach for new product development.
- Instil best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
- Software Development experience; experience in building and leading strong engineering teams
- Solid software development background including design patterns, data structures, test driven development
- A product mindset for owning the set-up of the end to end delivery process and tools
- Leading multiple projects with revenue, quality and timeline accountability
- Proven in delivering enterprise programs and comfortable working with a remote regional team
- Highly proficient in scope (requirements)/ backlog management, quality management and risks and issues management
- Experience of delivering one or more fixed time, fixed price or SLA based managed services engagements
- Should have experience of leading all Agile ceremonies
- Proficient in delivery and quality metrics, burn down charts, progress and status reporting
- Ability to challenge scope / requirements and review non-technical deliverables such as user documentation, estimates, etc
- Knowledge of 2 or more effort and cost estimation methodologies/ frameworks
- Ability to align the team on the organizational and (or) product vision and lead them to realise stated business outcomes.
Softskills
- Desire to work in fast paced environment along with project and time management skills
- Good attitude toward work and Strong problem solving
- Excellent verbal and written communication skills
- Ability to work independently or with a group
- Should have a clear thinking process
- Should be able to manage a team
- Should have a learning agility
Qualification
- 5 to 8 years of hands-on technical experience using Java, Spring Boot, REST Micro Services
- 3 to 5 years of Agile product/project management experience
- BE / B Tech or equivalent from any recognized university
- SAFe Agilist or SAFe PO/PM Certification
With the growing demand for a healthier lifestyle, our client has chosen pasta as their USP to showcase their versatility in terms of offering a variety of tastes and types but in a healthier way.
They manufacture and sell various types of pasta with benefits such as containing plant-based protein, free of soy, gluten and artificial colours, 100% vegan etc. and their products are Kosher certified. Their website also provides varieties of guilt-free pasta recipes which will help parents un-junk their kids’ food choices.
Founded by a team of three veteran entrepreneurs, our client is headquartered in Mumbai. They have raised a total of $1.3M in funding over 2 rounds.
As a Community Manager, you will be responsible for providing engaging text, image and video content for all social media and professional accounts.
What you will do:
- Responding to customers in a timely manner
- Monitoring, tracking and reporting on feedback and online reviews
- Organizing and managing events to boost brand awareness
- Managing customer queries and grievances via call, email, and/or other mediums such as Zoko (WhatsApp integration platform)
- Gathering, analyzing and reporting customer satisfaction and feedback to management
- Proactively reaching out to consumers who have given positive feedback but not ordered offering discount codes/incentives to induce the purchase
- Building a community on WhatsApp/ telegram/ FB/ other consumers who are willing to be part of such a group
- Liaising with micro and macro influencers to generate clutter-breaking content for the brand - reels, stories, posts, etc
- Liaising with the PR team to build the brand and increasing awareness using brand evangelists
- Co-ordinating with the brand ambassador team once we get one on board
- Liaising and co-ordinating with agencies as part of the regular branding and marketing initiatives
- Building relationships with customers, industry professionals and journalists
- Staying up-to-date with digital technology trends
Desired Candidate Profile
What you need to have:- Ability to identify issues in the existing system and processes and come up with innovative solutions
- A heavy focus on details
- Strong people connection
- Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
- Ability to build long term relationships with potential customers
- Entrepreneurial ownership
JavaYou will:
- Champion the product delivery in the fast paced startup with deep focus on quality, design & architecture
- Own the technical roadmap for a product
- Hire and provide leadership and oversight to a team of software engineers building solutions and capabilities at scale with high engineering and quality standards.
- Recruit the best by owning the recruitment processes for your teams.
- Engagement and collaboration with cross teams, architects and other stakeholders to deliver on a common goal.
- Drive the adoption of key engineering best practices to improve quality and reliability of team's deliverables.
- Responsible for keeping the team engaged, motivated and operating with a high execution velocity.
- Responsible for evaluating, coaching and mentoring of direct reports.
- Collaborate/communicate across global businesses and technology teams, providing sound business analysis and process.
- Build a collaborative and conducive environment for the team to deliver the best of their abilityImbibe and maintain a strong customer service oriented attitude while designing and building products
Qualifications:
- 6+ years of managerial experience leading and building high-performing teams
- 8+ years of professional experience using Java or similar object-oriented language
- Demonstrated ability to manage highly skilled technology teams that have delivered high quality enterprise class applications.
- Experience of managing applications in production environment that support high-throughput/availability/resiliency low latency at scale and exposure to managing production outages and remediations.
- Experience building and using RESTful APIs & Microservices
- Creative thinking and excellent problem solving skills.
- Great product sense and communication skills
Dear Candidate,
Greetings from Safeducate !!!
Safeducate (A group company of Safexpress Logistics Pvt. Ltd.) is a leading training company in Logistics and E-commerce. Having a pool of 500 companies for current and future requirements in Logistics and E-commerce Operations.
Currently we need fresh graduates for training and Hiring process.
Joining process -
Entry test and Personal Interview at Safeducate Learning Pvt Ltd .(A Safexpress Group Company) RANCHI
Training
Joining
After successfully completion of Logistics Training candidates will be offered a full time Job in Leading Organization.
Perks and Benefits
Best In Industry
Role Logistics Executive
Industry TypeCourier / Transportation / Freight / Warehousing
Functional AreaSupply Chain, Logistics, Purchase, Materials
Employment Type-Full Time, Permanent
Role Category-Logistics
About Company
Safeducate Learning is a leading training, skilling and consulting organization and specializes in the domains of Supply Chain Management & Logistics, Retail, Manufacturing and Automotive. This unique profitable company was launched by Safexpress, India's leading Logistics management company, in 2007 and has been growing by leaps and bounds.
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Software Engineer, Memorres