Project Managers

Software Tester with overall knowledge of testing lifecyle.

Good analytical skills

Preparing test scenarios and reports

Excellent communication skills.

Worked on selenium and test automation tools.

Client co-ordination, requirement understanding and mapping.

Key Responsibilities

Interview Panel Sourcing: Identify and connect with senior IT professionals to onboard them as freelance interview panelists on our platform.

Candidate Engagement: Reach out to experienced IT professionals, explain the benefits of joining Incruiter, and convince them to register as interviewers.

Boolean Search & Sourcing: Utilize Boolean search techniques and sourcing tools like Naukri, LinkedIn, and other job portals to find suitable panelists.

Relationship Management: Build and maintain relationships with senior IT professionals to ensure long-term engagement with our platform.

Client JD Alignment: Understand various job descriptions from different clients to ensure the right panelists are onboarded for relevant technical assessments.

TAT Adherence: Ensure quick turnaround time for onboarding interview panelists based on business requirements.

WHAT WILL YOU NEED TO SUCCEED?

Freshers with prior 3-6 months of internship experience in IT Recruitment.

Strong understanding of IT technologies and job roles.

Proficiency in sourcing tools like Naukri, LinkedIn, and Boolean search.

Excellent follow-up skills and ability to work independently and collaboratively in a hands-on, fast-paced environment with a high degree of ambiguity.

Excellent communication and persuasion skills to onboard senior IT professionals.

Ability to multitask and meet onboarding targets within the defined timelines.

📩 

Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

Dezerv is a wealth management startup founded in 2021 and is co-founded by Sandeep Jethwani, Vaibhav Porwal, and Sahil Contractor. They have led and founded successful wealth management businesses and managed over USD 7 billion in assets. The Dezerv team brings together decades of investing expertise from leading global financial institutions like JP Morgan, UBS, BNP Paribas, etc.

Why are we building Dezerv?

Investing is stressful and emotional. Building & growing wealth is difficult and time-consuming. Most individuals struggle with managing their investments and money. Our goal is to help individuals grow their wealth without the stress, time, and costs involved in a traditional investment. At Dezerv, We are building a platform that leverages our decades of investment expertise to help individuals invest better for their future.

Roles & Responsibilities:

•  Processing investment transactions in various investment products viz MF, Direct Equity,      Bonds, AIF etc.
• Knowledge on NFT (AUM transfer, PMS, AIF, Mutual funds)
• Non financial mutual fund execution with respective AMCs and RTA (Transmission, nominee, signature updation etc)
• Account opening – PMS and AIF (Third Party Products)
• Liaising with clients and internal teams for investments
• Deal with multiple vendors, custodians, and internal departments to answer client queries and resolve issues
• Understanding of tech platforms for automating processes

Skills & Experience Required:

• Experience of around 2-4 years with any AMC or RTA
• Experience in dealing with all securities including Direct Equity, ETFs, Mutual Funds and Bonds.
• Should have a good understanding of products across asset classes
• Strong process orientation & execution skills
• Platform Experience: Proficiency in Wealth Spectrum is an added advantage.
• Process & Execution Skills: Strong attention to detail, process orientation, and ability to execute tasks efficiently.
• Client Service Orientation: Excellent communication and problem-solving skills for addressing client needs and ensuring a seamless onboarding experience.

The Sales and Marketing Specialist will be tasked with daily responsibilities, including customer communication, delivering exceptional customer service, conducting sales, and providing training. Additionally, the Specialist will play a crucial role in sales management and achieving sales targets.

Key responsibilities include:

• Executing outbound telemarketing initiatives targeting specific accounts, prospect lists, and various call campaigns.

• Establishing and nurturing customer relationships through proactive communication, conducting follow-up qualifications to guide new business opportunities through the sales funnel.

• Conducting preliminary needs assessments and identifying prospects' pain points to assess how GreenStitch's solutions can effectively meet those needs.

• Developing and enhancing industry/product knowledge and expertise to strategically position GreenStitch's value proposition across multiple vertical segments.

• Actively participating in trade show and event planning to secure attendees and optimize prospect meetings for the Sales team.

• Conducting research to expand the prospect list using tools such as ZoomInfo, LinkedIn, and other methods.

• Maintaining accurate records of all activities in the CRM system, actively advocating for database cleanliness through regular and ongoing maintenance efforts.

• Taking accountability for meeting or surpassing monthly qualified objectives and quotas.

• Position holder will be an individual contributor
• Build and manage productive, professional relationships with clients
• Ensure clients are using and deriving benefit from IndiaMART
• Ensure products/services in client’s e-catalog are accurately defined
• Maximize revenue by upselling other services and achieve

fortnightly, monthly client retention and revenue targets

• Systematic follow-up and time-bound closures
• Prompt resolution of complaints
• Daily 4-5 in person meetings (F2F) with clients onsite

Short runs at Bourdaina are 3 month fast track programs with clearly defined processes & objectives. Atleast one short run is mandatory before joining us for long haul.

Here's what you'll do day-to-day:

• Actively seeking out new sales opportunities through networking and social media.
• A sales intensive role where you help restaurants, F&B brand, Hotels and FMCG brands by selling Bourdaina products
• Demonstrating and presenting products and services.
• Account management for key clients of the organisation.
• Manage end-to-end client relationships including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.

Here's what we're looking for:

• People with 0 - 3 years of work experience. Relevant experience in B2B sales will be great!
• Someone who comes with a strong sense of initiative and personal leadership demonstrating the ability to function independently, and comfortable working in a startup environment.
• A person who is articulate, organized, detail-oriented, and has the ability to multitask.