Project Managers

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Role: SOC Analyst

Job Type: Full Time, Permanent

Location: Onsite – Delhi

Experience Required: 1-3 Yrs

Skills Required:

1) Working knowledge across various security appliances (e.g., Firewall, WAF, Web Security Appliance, Email Security Appliance, Antivirus).

2) Experience with SOC Operations tools like SIEM, NDR, EDR, UEBA, SOAR, etc.

3) Strong analytical and problem-solving skills, with a deep understanding of cybersecurity principles, attack vectors, and threat intelligence.

4) Knowledge of network protocols, security technologies, and the ability to analyze and interpret security logs and events to identify potential threats.

5) Scripting skills (e.g., Python, Bash, PowerShell) for automation and analysis purposes.

6) Skilled in evaluating and integrating inputs from people, processes, and technologies to identify effective solutions.

7) Demonstrate a thorough understanding of the interdependencies between these elements and leverages this knowledge to develop comprehensive, efficient, and sustainable problem-solving strategies.

8) Excellent communication skills to articulate complex technical concepts to non-technical stakeholders and collaborate effectively with team members.

9) Ability to prioritize and manage multiple tasks in a dynamic environment.

10) Willingness to stay updated with the latest cybersecurity trends and technologies.

Job Responsibilities:

1) Continuously monitor and Analyze security alerts and logs to identify potential incidents. Analyze network traffic patterns to detect anomalies and identify potential security breaches.

2) Implement correlation rules and create playbooks as per requirements. Continuously update and suggest new rules and playbooks based on the latest attack vectors and insights from public articles and cybersecurity reports.

3) Use security compliance and scanning solutions to conduct assessments and validate the effectiveness of security controls and policies. Suggest improvements to enhance the overall security posture.

4) Utilize deception security solutions to deceive and detect potential attackers within the network.

5) Leverage deep expertise in networking, system architecture, operating systems, virtual machines (VMs), servers, and applications to enhance cybersecurity operations.

6) Work effectively with cross-functional teams to implement and maintain robust security measures. Conduct thorough forensic analysis of security incidents to determine root causes and impact.

7) Assist with all phases of incident response. Develop and refine incident response strategies and procedures to address emerging cyber threats.

8) Perform digital forensics to understand attack vectors and impact. Swiftly respond to and mitigate security threats, ensuring the integrity and security of organizational systems and data.

9) Professionally communicate and report technical findings, security incidents, and mitigation recommendations to clients.

About Company

Innspark is the fastest-growing Deep-tech Solutions company that provides next-generation products and services in Cybersecurity and Telematics. The Cybersecurity segment provides out-of-the-box solutions to detect and respond to sophisticated cyber incidents, threats, and attacks. The solutions are powered by advanced Threat Intelligence, Machine Learning, and Artificial Intelligence that provides deep visibility of the enterprise’s security.

We have developed and implemented solutions for a wide range of customers with highly complex environments including Government Organizations, Banks & Financial institutes, PSU, Healthcare Providers, Private Enterprises.

Website: https://innspark.in/

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

1. Developing Dashboards as per leadership requirements to analyze the gap in sales performance

2. Transform high volumes of complex data into advanced analytic solutions.

3. Maintaining & updating Multiple large databases in structured format for ready to use in Excel Creating

multi-level dashboards with slicer, conditional report as per region wise access

4. Collaborated with various departments to improve the quality of data and reporting.

5. Performed data analysis and designed reports as per departmental needs.

6. Provide strong reporting and analytical information support to management team

7. Perform Day to Day Analysis of MIS Reporting & generating Sales Data reports on periodic basis.

8. Reports/dashboard generation & Publishing– Daily / Weekly / Monthly.

9. Monthly / Quarterly Revenue MIS as per Pan India Sales.

10. Analyzing Budget Vs Actual performance and finding the gaps to increase the sales

11. Generate and Publish Management reports in an accurate and timely manner.

12. Preparing,analyzing & tracking monthly Sales forecasting, Sale Trend Analysis and sharing the same with leadership ( Store Wise , SKU Wise & Category Wise)

13. Supporting Senior management team & other department heads with in-depth analysis

14. Generate both periodic and ad hoc reports as needed.

15. Analyse business information to identify process improvements for increasing business efficiency and

effectiveness.

16. Analyze Stock Availability & Fill Rate in Stores highlight low Stock low fill rate SKU`s in store

17. Preparing & Analyze Customer Bounce Report share with sales and logistic team

18. Help to identify any areas for process improvements.

19. Conduct Business Process analysis and identify critical issues and gaps .

20. Coordinating with Operations and other support groups.

21. Sales target setting across territories.

22. Analyzing the budget spend and trends for products across channels.

23. Design & implement sales expense/allowance module for all levels of field force.

24. Handling Sales Expenses & Cost Variance of Expenses (pre-month & estimates of expenses).

25. Activity Expense/Allowance, Advance, campaign expense.

26. Coordination with marketing & dispatch department for various inputs to field force.

27. Handling Sales Force Automation (SFA) Software for online reporting system for Sales Force Effectiveness.

28. Preparation of Creative Charts as per Analysis.

29. Preparation of Power Point Presentation as per MIS & Important Reports.

Any grads with MBA. Fresher's are welcome to apply. Candidates should have good communication and negotiation skills. Interested Candidates share with me their updated resume.

Role:            Business Development Executive(Sales)

Industry Type:     IT Services & Consulting

Department:       Sales & Business Development

Employment Type:   Full Time, Permanent

Role Category:     B2C Sales

Salary:           Best in the industry

Education:-

UG: Any Graduate

PG: MBA/PGDM in Marketing

Primary Responsibilities:

·        Develop and maintain relationships with clients and prospects.

·        Find new business opportunities and attend meetings with potential customers.

·        Monitor market trends, analyze customer feedback, and make recommendations to improve sales.

·        Develop and implement sales strategies to achieve business goals.

·        Forecast sales and manage expenses to meet budget requirements.

Work closely with the marketing team to develop effective campaigns

• Identify and prospect new business opportunities and generate sales leads

• Contact potential clients and promote the company's products and services

• Build and maintain strong relationships with exhibitors and sponsors

• Conduct market research and keep up-to-date with industry trends and developments

• Develop customized proposals and presentations for potential clients

• Negotiate contracts and close deals with clients

• Meet and exceed sales targets on a regular basis

• Attend industry events and exhibitions to network and build relationships

• Collaborate with other team members to ensure the smooth running of exhibitions

If you can put one leg into the analogue world and another leg into the digital world to quickly translate business objectives into technical recruitment into software screens... If you think the computer screen is the world that you really want to make an impact on it is more significant than life. Then come join us.

Think you’ve got it in you? Let’s check the requirements:

• Excellent verbal and written communication skills (They always say communication is key, don’t they?)
• Time management (Time is always of the essence at iThink)
• Organisational skills 
• Be well versed with the draw.io tool or any flow chart-making tool (going with the flow is good, but so is planning!) 

And that’s it! 

What duties does the job involve?

During your time as a Business Analyst on our ITL team, you will be:

• Enjoying your time with us

This we can assure you of, but apart from it, you will be required to:

• Creating technical reports, activity diagrams, BRD, FRD and manuals for the team (help us help others?)
• Developing workflow charts for system changes
• Monitoring each project's progress and optimising processes (concrete results for our efforts, you know?)
• Work as a SPOC between the Tech and Marketing Team and other stakeholders (like we said, coordination skills are a must!)
• Collaborate with project sponsors to determine project scope and vision (great minds don’t always have to think alike!) 
• Require Knowledge of the Balsamiq Tool.
• Should have a basic understanding of Figma.

• In charge of interfacing with clients to understand key requirements, business background and design objectives.
• Finding out about the project requirements estimating the time the project will require, and providing a cost
• Preparing website information architects wireframes.
• Worked on Shopify & ecommerce platforms
• Provided a proper web platform by coordinating in
• Website building with a creative approach & activating social networking platform for the clients.
• Assisting in selecting the right technology framework for developing the solution, discussing
• proposals with clients and ideating to develop user interface design, website maps and navigation features.
• Interact and coordinate with designers and coders to effectively execute the idea.
• Test the website and identify any technical problems
• A solid understanding of web application development processes, from the layout/user interface
• Should have an understanding of Google Analytics and how it works
• Should be a team player and lead the team and delegate work
• Should have a good eye for UI and UX and design
• Well Spoken and good with communication