MIS Executive

JOB TITLE: Operations Manager - Sales & Marketing

JOB DESCRIPTION:

● Maintain and expand overall relationships with existing and new customers.

● Proactively understand customer needs and manage communications between internal and external teams.

● Follow up with the ITC PSPD team for orders in the system and ensure fulfillment as per customer requirements.

● Analyze customer pain areas related to order servicing and delivery schedules, providing suitable resolutions in coordination with the mill team.

● Ensure timely resolution of complaints and quality issues, with periodic visits to customers to identify new opportunities.

● Handle calls, emails, and customer queries, routing information to relevant departments.

● Close sales cycles and ensure timely collection of payments. EDUCATIONAL QUALIFICATIONS:

● Bachelor's Degree in Business Administration / Commerce (Part Time / Full Time)

EXPERIENCE REQUIRED:

● Minimum 5 years of experience in Sales & Marketing in the Packaging, Printing, or Paper Industry.

● Working knowledge of CRM/SAP and data analysis.

● Experience in handling HoD's, Key Decision Makers, and "C" Level personnel.

● Fluency in local language and English is mandatory, with exposure in accounts and order fulfillment.

OTHERS:

● Must have exposure to market intelligence and competition.

● Travel within and outside Bangalore may be required.

● Male candidates preferred.

● Immediate joining required.

Work Location - Cunningham Road, Vasanth Nagar, Bangalore. Posted On: 02th March 2024

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

• Consolidating daily reporting from different advertiser dashboards
• Monitoring discrepancy between advertiser and publisher numbers
• Maintaining month-end consolidated reports for Publishers and Advertisers
• Perform ad trafficking, ensuring accurate implementation of creative assets, tracking codes, and targeting specifications.
• Monitor campaign performance, analyze data, and provide actionable insights to improve campaign effectiveness and optimize ROI.
• Collaborate with cross-functional teams to ensure campaigns are executed according to client objectives and deadlines.
• Stay up-to-date with industry trends, ad tech developments, and best practices to enhance campaign strategies.

Position - Field Sales Executive / Sales Engineer

Company Profile –

Makharia Machineries Pvt Ltd

Makharia Machineries Pvt. Ltd. one of India’s largest integrated electrical, mechanical, and engineering solutions provider; is a brand built on the cornerstone of quality and embodies the spirit of excellence across the value chain. Today, we have built an enviable reputation as the most respected names in the industry and occupy a pride of place as preferred partners of some world’s leading power companies. Headquartered in Mumbai, Makharia Machineries Pvt. Ltd. has today expanded exponentially in domestic as well as international markets.

JD/JS -

1)     Searching for new clients who could benefit from your products in a designated region.

2)     Travelling to visit potential clients.

3)     Establishing new, and maintaining existing, relationships with customers

4)     Managing and interpreting customer requirements

5)     Persuading clients that a product or service will best satisfy their needs.

6)     Calculating client quotations

7)     Negotiating tender and contract terms

8)     Negotiating and closing sales by agreeing with terms and conditions

9)     Offering after-sales support services

10)  Analyzing costs and sales

11)  Preparing reports for head office

12)  Recording and maintaining client contact data

PREFERRED SKILLS:

• Strong interpersonal skills
• Negotiation and problem-solving skills
• Knowledge of sales Industrial Products (Pump, Lubricant, Motor, Drive, Gear Box, Bearing and Coupling, any Industrial Product)

Job Location – Mumbai _ Prabhadevi

Qualification – Graduate, engineer, diploma

Experience – Minimum 2 Years

Salary – negotiable

Candidates should have

• Excellent communication skills
• 2-3 years in any industry with operations execution knowledge
• The ability to work in a demanding startup environment
• Interact with Vendors, customers, and other stakeholders to ensure all bookings are serviced
• Bring on board fresh vendors and increase fleet capacity
• Liaison between vendors and Finance team to ensure invoices are cleared on time
• Followup with the customer immediately after every ride to recover any extras
• Can-do attitude to ensure the entire operations go smoothly.

What you need to know / have:

Experience: 2 to 6 years

Annual CTC: Rupees 8,00,000 to 10,00,000

Experience with warehouse operations and knowledge of how a SaaS in inventory/ material management creates an organized data and reduce cost. 

2+ years’ experience with enterprise SaaS environments in a Sales and Pre-Sales capacity.

Knowledge of supply chain planning systems—TMS, WMS, inventory management, fulfilment, etc.

Proven ability to demonstrate products, methods, or services to prospective or current customers.

Ability to assess a company’s supply chain needs and creatively provide solutions to address those needs with the company’s offering.

A consultative approach to sales pursuits

Experience in giving presentations to customers in a sales environment at all levels up to and including C-level with a convincing approach.

Excellent writing skills (Statement of work, proposals, documentation, presentations)

Excellent verbal skills (explanation of solutions, meetings, presentations, training)

Self-starter with excellent written and verbal communication skills.

Any Degree qualified.