Operations Executive

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a high-performing Sales Team Leader to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.

Key Responsibilities:

1. Lead, manage, and mentor a team of inbound Business Consultants to achieve monthly revenue targets.

2. Conduct daily stand-ups, pipeline discussions, and deal reviews to ensure effective conversion.

3. Monitor individual performance through CRM dashboards and ensure process adherence.

4. Track and report key performance metrics (calls, demos, closures, revenue).

Revenue & Process Ownership:

1. Drive team performance for consistent achievement of MRR and closure numbers.

2. Ensure timely and high-quality follow-ups with all inbound leads.

3. Support team members in deal negotiation, closure, and retention of key customers.

Training & Development:

1. Identify skill gaps and work with L&D to enhance sales capability and product knowledge.

2. Conduct regular role-plays, feedback sessions, and performance improvement discussions.

Requirements:

1. Experience: 4–6 years in B2B Inside Sales / SaaS Sales with at least 2 years of proven experience in leading a sales team.

2. Must Have: Prior experience in handling inbound sales processes and achieving monthly revenue targets.

3. Strong understanding of CRM systems (preferably Zoho or similar).

4. Excellent communication, analytical, and leadership skills.

5. High ownership mindset with the ability to drive results under pressure.

6. ​Experience in cloud telephony, SaaS, or communication technology will be an added advantage.

Benefits:

1. High-growth work environment

2. Fixed salary + attractive performance incentives

3. Opportunity to work on impactful SaaS solutions

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Job Title: Software Dev Engineer I

Location: Bangalore

Duration: 8 Months    

Job Type: Contract      

Work Type: Onsite 

 Job Description: 

The top 3 responsibilities:

·        Understand complex architecture and business problems to come up with extensible solutions.

·        Write high quality code that are modular, functional and testable.

·        Communicate, collaborate and work effectively in a global environment.

·         

Leadership Principles:

·        Ownership

·        Bias for Action

·        Deliver Results

·         

Mandatory Requirements:

·        1+ years of non-internship professional software development experience

·        Experience programming with at least one software programming language

·        Good understanding of OOPs programming

·         

Education or Certification:

·        Bachelors in CS, IT or BSC in CS

 Notice: Immediate Joiners only

Shift timings: 9 AM- 6 PM IST some flexibility will be required after 6 PM IST

Location: Bangalore

Relevant Exp: 2+ years

• Consolidating daily reporting from different advertiser dashboards
• Monitoring discrepancy between advertiser and publisher numbers
• Maintaining month-end consolidated reports for Publishers and Advertisers
• Perform ad trafficking, ensuring accurate implementation of creative assets, tracking codes, and targeting specifications.
• Monitor campaign performance, analyze data, and provide actionable insights to improve campaign effectiveness and optimize ROI.
• Collaborate with cross-functional teams to ensure campaigns are executed according to client objectives and deadlines.
• Stay up-to-date with industry trends, ad tech developments, and best practices to enhance campaign strategies.

We are looking for someone with a flair for communication to join our social media marketing team.

Responsibilities:

•  Overseeing the company’s social media accounts management.
• Developing creative, engaging, innovative content for regularly scheduled posts, which would enlighten audiences and help in promoting brand-focused messages.
• Growing and expanding the company’s social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, Linked In, Twitter, and Instagram.
• Developing social media plans, new content and engagement strategies, and day-to-day management of social media profiles.
• Cultivating leads and sales by online marketing.
• Generating posts for various social media platforms.
•  Managing content (Including website) and SEO ( Search Engine Optimization) and generating inbound traffic.
• Monitoring the social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement.
• Participating in interviews, hiring process as well as the learning and development process of the social media team members.
• Working closely with other departments to develop social media timelines that coinciding with new product releases, ad campaigns, or other brand messages.
• Researching and developing reports on competitor activity within social media spaces.

Required Skills

• Bachelor’s degree in a related field or equivalent work experience.

• Background in media, marketing, and/or communications.

• Superior written and verbal communication skills

• Strong grammar and spelling skills with attention to detail and accuracy.

• Ability to produce high-quality work within a short time frame.

• Agile and able to adapt in a fast-paced environment

• Sound understanding of social media and the amplification of digital content.

• The ability to multitask, meet deadlines and work efficiently within a small team environment.

• Polished interpersonal skills and ability to work with the team.

• Enthusiastic, positive and good at idea generation.

• Any photography/videography skills an asset

Role & Responsibilities:

• You will own end to end testing and will set best practices in collaboration with the engineering manager.
• You will create necessary automation libraries and frameworks as per requirement and will build automation tests respectively.
• You will ensure health by putting the necessary checks and balances wherever appropriate.
• You are also responsible for driving meetings, new initiatives and innovation.
• You will participate in all day-to-day QA tasks.
• Research into new test/validation technologies/methodologies.
• Work with cross-functional teams to ship high-quality releases.
• Provide technical guidance and mentorship to a team of SDETs and Sr SDETs.
• Encourage and drive initiatives which promote innovation and technical excellence.
• Constantly look for improvements in software development and testing processes.

Solutions Engineer is a strategic and high-exposure role that will drive the use of the company, being a trusted consultant to our customers by guiding them during the product's implementation and internally evangelizing on the diverse use cases of company implementation. You will drive the onboarding, product solutions, end-to-end implementation of the product, to deliver a seamless user experience.   

The job will require a bit of coding, client interactions, and working with different teams to build the solution & deliver it in a short period of time. 

This role has 3 layers to it - 

Solutioning 

• Configure all features of the company application, groups, and security settings in the company and other EAS systems.
• Leverage your vast knowledge and expertise across various Applications and Systems to define Blueprint for company Implementation in newer areas/applications.
• Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the company platform.
• Build and motivate the team to build reusable solutions that can be easily adopted and deployed by customers.

Technical Enablement 

• Strategically Configure, Test, Document, and educate company team members on system design to ensure long-term success.
• Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use the company
• Drive existing and new product feature adoption across Customers.
• Serve as the escalation point of contact for critical issues, for customer concerns relating to technical issues, and coordinate with Professional Services, Engineering, and Product teams.
• Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting)
• Ensure Application Analysis and technical reviews are happening at the right time, within SLA.

Technical Account Management

• As a part of the Customer Success team, you will work with our Customer Success Managers and customers as Technical Owner to strategize on business objectives and implement company solutions to achieve them.
• During execution consult/ advise/ participate on calls with client's IT stakeholders (Heads, Leads, or senior technology folks), traveling to client locations as needed.
• Work cross-functionally in collaboration with different departments, including Product, Engineering, Professional Services, Support, and Marketing to address issues, questions, and requests.
• Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls and in person.

What are we looking for?

• Has preferably worked in Product based or Consulting companies for International customers
• Comes with a work experience of 6+ years 
• Should be strong with Javascript, HTML, and CSS 
• Demonstrates the ability to collaborate with internal and external stakeholders while dealing with complex situations
• Should be flexible to work in the EU (1 PM to 10 PM IST) or US (5 PM to 2 AM) time zones.