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Have you ever dreamed of being part of new product initiatives? Feel the energy and excitement to work on version 1 of a product, and bring the idea on a paper to life. Do you crave to work on SAAS products that can become the next Uber, Airbnb, or Flipkart? We allow you to be part of a team that will be leading the development of a SAAS product.
Our organization relies on its central engineering workforce to develop and maintain a product portfolio of several different startups. Our product portfolio continuously grows as we incubate more startups, which means that various products will likely use other technologies, architecture, & frameworks - a fun place for smart tech lovers!
We are looking for a Project Manager II to join one of our ChatBot engineering teams at our office in Hyderabad.
Our Program managers are multi-tasking ninjas. They rally internal and external teams with them with a single-minded focus on building the right solutions for the clients using the power of conversational AI.
Running scrums, handling client calls, unblocking teams, building conversational designs and flows, and measuring the performance of shipped bots are all the things you will do daily while making sure that all stakeholders are aligned and that communication flow is happening in all directions. You will be juggling multiple projects and priorities simultaneously which will make each day very different and exciting than the previous.
What would you do?
- Work with the Development & Implementation team to validate the business requirements.
- Test business goals within the framework of the platform, keeping the user experience at the center of the thought process.
- Utilize project management tools to track progress, manage tasks, and communicate project updates.
- Develop detailed project plans, schedules, and timelines to ensure timely delivery of project milestones.
- Monitor project progress, identify risks and issues, and implement mitigation strategies to keep projects on track.
- Rigorously follow up with the internal team to unblock critical tasks, and be a mentor for the bot-building process.
- Strong technical acumen to effectively translate client requests and requirements into actionable tasks
- Be a champion of communication and document project deliverables, timeline, status, and dependency matrix regularly.
- Be a part of scrums and sprints and help the team communicate business goals.
- Give inputs in the development roadmap for the delivery team and provide relevant insights to the internal stakeholders.
Who Should Apply?
- 2+proven years of experience as a Project Manager, preferably on a consumer-facing product.
- Bachelor's/Master's in Engineering, preferably from a Tier 1 institute.
- Strong understanding of the consumer internet ecosystem. Previous experience of working in Chatbots/AI domain a plus.
- High-level understanding of various tech platforms like Android, iOS, Web, Voice, etc.
- Experience working in startups or successful entrepreneurial adventures.
- Strong problem-solving and analytical skills.
- Self-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment.
Requirements are such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
About CAW Studios
CAW Studios is a product engineering company with 100+ geeks. We have built Interakt, CashFlo, KaiPulse, and FastBar products. And we still run their complete engineering. We are part of the engineering teams for Haptik, EmailAnalytics, HBits, Reliance General Insurance, Celito Tech, etc., We are obsessed with automation, DevOps, OOPS, and SOLID. We are not into one tech stack - we are into solving problems.
Find us: https://goo.gl/maps/dvR6L26JUa42
Website: https://www.cawstudios.com/
Know More: https://www.cawstudios.com/handbook
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About Caw Studios
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The project Manager will own the facilitation of Wolken project efforts and be responsible for maintaining strong customer relationships. This role will oversee all project functions including but not limited to kickoff meetings, requirements gathering, design reviews, integration support, solution documentation, after-action reviews, and training. For each project, the Project Manager will indirectly oversee a team of one or more engineers supporting the integration of the client’s data with Wolken software, while maintaining accountability to SoW requirements.
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- Maintain resourcing requirements and understand resource availability & allocation
- Manage timesheets related to projects
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- Ensure supporting project documentation is submitted promptly
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- Host weekly project stakeholder meetings and drive initiatives to meet project goals
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You'll be a great fit for this role if you have:
- 2+ years of experience in delivering customer-facing projects
- 2+ years of experience with task tracking or project management tools such as Asana or Jira
- Excellent communication, presentation, analytical, budgeting, interpersonal, and organization skills required
- Strong desire to learn and contribute
- High attention to detail and accuracy
- Experience managing a project through the full life cycle
- A proven ability to manage multiple projects across multiple clients and stakeholders
OBJECTIVE :
- The Product Development team within PayMate works with business to establish the overall strategy and priorities for the products and platforms. Based on the business strategy and overall priorities, the Product Development team creates product plan, including high level business requirements, solution designs, benefits definition and aligns with overall go to market rollout plan.
- We are looking to hire Product Managers with Payments background and Supply Chain Finance experience. You will engage existing and potential customers directly, and decide the future of the product based upon a strong understanding of the customer requirements. You will also collaborate with technology, marketing, sales and support to solve for the best customer experience.
- The candidate should be willing to accept a dynamic and multi-faceted role requiring to work across several teams and even geographies, while working with the core management team on the best way forward to help achieve our collective goals.
KEY RESPONSIBILITIES :
- Build a scalable Payments Automation System
- Meet regularly with key customer facing teams to collect and analyse user feedback to shape new product ideas and user requirements.
- Implements usage tracking and analyse patterns to validate new feature requirement.
- Have strong solution skills in translating customer needs to product functionalities.
- Convert ideas to prototypes and demonstrate them to the key partners.
- Stay on top of the market and competition.
- Act like an owner for the success of your product.
- Will be responsible for the end to end product roadmap from features creation, prioritization, go live, onboarding process streamlining.
- Responsible for regular running of solutions and products - monitoring success through revenue
- Maintain communication among and between stakeholders - interacting with business managers to ideate the requirements , work with the technology teams to implement the solutions
- Collaborate and work with various internal departments and external vendors in the launch and implementation of the processing platform for specific clients in the specific markets and regions. This involves working with the technical teams for roadmap, feature and release management
- Definition of platform features include creating detailed user and process flows
- technical level designs and algorithms to satisfy the feature requirements
- Working with clients to define business requirements from the high level down to the detailed levels.
- Work with the technical development teams to review the solution and technical designs with an understanding of how the solution impacts the overall platform architecture
- Work with the technical testing teams to review the test cases and testing to ensure newly defined platform features are properly tested
- Some platform features require the development of new APIs for which field level designs are required.
- Collaborate and work closely with our external processing partners and vendors in the launch and implementation of the processing platform for all markets and regions.
- Work with our processing partners to ensure the card processor's platform has features that are needed for the specific markets in question and where there are gaps to draft up the solution in conjunction with our partners and have that delivered in a timely manner
- This role would require the person to work across geographies, time zones, cultures and competencies as well as internal teams who might not be very familiar with global payments & its intricacies
- Be willing to get your hands dirty - from writing feature stories, drawing swim lane diagrams to running sprint meetings, you will do it all
- You would be required to articulate & justify your vision & strategy behind you roadmap to domain experts & leaders again & again in a crowded & evolving payment stage
- Dealing with engineers & architects to design new flows, adapt systems to new market innovations while maintaining integrity & scalability of the platform is vital
PREVIOUS EXPERIENCE :
- 5-7 years of experience in product management with 3 or more years in Payments background
- Strong customer centricity
- Ability to think creative and solve problem
- Familiarity in agile development framework will be preferable.
- Prior experience at fast growing fintech / B2B startups will be preferable
- Highly adaptable and aware. Comfortable in an evolving and dynamic environment.
- Good networker: persuasive with excellent interpersonal skills.
- You are comfortable working hands-on in a fast-paced start-up environment
- Problem-solving and detail orientation come naturally to you.
- Worked with banking & payments partners
- An engineering degree (a management degree is a bonus, not mandatory)
- Formal product management training - good to have
- Knowledge of Product Management tools like Trello, JIRA, Figma, MS Projects, Postman, etc.
RESPONSIBILITY
· Determine and define project scope and objectives
· Predict resources needed to reach objectives and manage resources in an effective and efficient manner
· Prepare budget based on scope of work and resource requirements
· Track project costs in order to meet budget
· Develop and manage a detailed project schedule and work plan
· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
· Utilize industry best practices, techniques, and standards throughout entire project execution
· Monitor progress and make adjustments as needed
· Measure project performance to identify areas for improvement
Requirements
· 4 years of Project Management and related experience
· Project Management Professional (PMP) certification preferred
· Proven ability to solve problems creatively
· Strong familiarity with project management software tools, methodologies, and best practices
· Experience seeing projects through the full life cycle
· Good analytical skills
· Strong interpersonal skills and extremely resourceful
· Proven ability to complete projects according to outlined scope, and timeline
Job Description
About Platform Product
Quality, performance, experimentation, and speed of delivery are all principles at the heart of what we do as a Platform group. We have strong capabilities in areas such as editorial tooling, content delivery, design systems, advertising and commerce, and provide the underlying technology for the digital presence of Condé Nast brands on four continents. Our vision is to additionally invest in areas such as video, subscriptions, membership, and next generation editorial tools.
Teams are encouraged to explore creative ideas to meet the strategic vision, backed by rigorous techniques.
The Role
Condé Nast is seeking an innovative, collaborative, and proven product-management professional. The candidate will develop, maintain, and execute the digital strategy and product roadmap for the most influential media brands at Condé Nast.
This is a new and exciting role to help develop new commerce platform capabilities globally. Commerce will be an ecosystem of capabilities that cover affiliate, shop and marketplace, order + inventory management, payments & billing, checkout and distribution. The role will be focused on developing and maintaining premier platform commerce products to the benefit of all Condé Nast brands that aim to increase conversion rate, AOV & LTV.
The role will require working collaboratively with several departments, brands and stakeholders and will partner with Condé Nast’s Director of Product in driving best in class digital products across multiple platforms.
Role responsibilities
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Drive product prioritization and product management methodology for the business by working with internal and external stakeholders including Commerce, Editorial, Advertising, and Consumer Marketing
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Successfully address complicated and challenging problems, such as third-party integrations and platform inter-dependencies
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Exposure to the growing trends and use of data driven advertising and data management platforms
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Successfully address complicated and challenging problem sets
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Learn new problems sets quickly and experience applying creative problem solutions
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Project management and multitasking across concurrent projects to deliver on project goal
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Identifying critical issues or roadblocks as well as communication of status out to various stakeholders
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Creating and managing product and project documentation, including additional information gathering or publishing
About you
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Essential - previous experience at a global organisation working across timezones, cultures and product ecosystems.
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Experience with e-commerce systems/payment-based third-party integrations and/or conversion funnels
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Experience with content / media organisations
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Experience working with product, engineering and design teams using Agile / Scrum software development
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Experience working with Confluence, Jira and Google Analytics
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Self-driven, motivated, and ability to drive objectives forward and see projects and initiatives through to completion
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Excellent written and verbal English communication skills
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Team & Culture: You will be a good team partner and help foster a culture of inclusiveness. In part, this means being a good communicator and a good listener. You are someone who respects the other team member disciplines and encourages discussion around important decisions.
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You will be working with a global team and need to be accommodative of different time-zones as required
The Role
Provides project leadership to team on small to medium-sized projects in areas such as product development, research, process development and organizational development. Work collaboratively with Project Management Leader to run the projects smoothly and Keeps management and stakeholders informed of schedules, priorities, and problems. Prepares and executes translation projects. Does not typically have management responsibilities such as hiring, performance appraisals, and pay reviews; however, may assist with such decisions and activities.
How You Will Make an Impact:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Leads project team to ensure that projects are completed on time and according to requirements.
- Continuously monitors progress and risks and promptly acts to resolve issues, escalating if needed.
- Facilitates communication upward and across project teams including project status, risks, justifications for variances.
- Serves as a focal point for other departments on project status or other project information.
- Develops, maintains and communicates Project Plans and executes projects according to the developed plans.
- Performs Internationalization and translation project intakes and coordinates findings with development teams.
- Performs technical translation project preparations, project execution and translation deliveries.
- Assigns project team and/or ensures that the project team assigned has skills and qualifications needed.
- Other duties as assigned.
What you Bring to the Team
- Bachelor's degree in business, software engineering or computer science, or equivalent.
- Overall 5 - 7 Years of experience in Project management.
- Required 2-5 years of technical experience in software development and/or software project management and/or translation project management.
- Ability to prioritize projects and activities to ensure completion of projects on time and within budget.
- Good management skills with knowledge of software translation processes and their interdependence.
- Good knowledge of translation processes like technical preparation, translation execution, QA.
- Excellent organizational, analytical, decision making and communications skills.
- Excellent skills in presentation/spreadsheet/collaboration software.
- Familiar with Project Management tools.
- Excellent English skills, verbal and written. Fluent in at least one other language.
The Role
The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.
Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.
How You Will Make an Impact:
- Understand how the product works and how it is used by customers.
- Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
- Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
- Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
- Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
- Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
- Assess project issues and identify solutions to meet productivity, quality, and customer goals.
- Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
- Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
- Should be able to drive initiatives for productivity and ticket resolution quality improvement.
- Work on providing innovative ideas to improve ticket closure quality.
- Should suggest functionality in the platform to provide ways to improve turn around time for tickets
- Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
- Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
- Should suggest better implementation for product based on usage on Production
- Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
- Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
- Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
- Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
- Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
- Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
- Ensure successful transition from SE, have regular connection with customers team management and attrition management.
People Management & Recruitment:
- Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
- Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
- Should engage the team with team building and motivational activities.
What You Bring to the Team:
- 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
- Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
- Demonstrated understanding of Project Management processes, strategies and methods
- Experience mentoring, coaching and developing rising talent in the technology department
- Excellent time management and organisational skills and experience establishing guidelines in these areas for others
- Strong sense of personal accountability regarding decision-making and supervising department teams
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Managerial experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacles
- SCRUM, APM and other agile certificates will be nice to have
Technical Ability:
- Should have experience in transitioning projects (Development and Maintenance).
- Past experience in Building and Managing high-performance teams.
- Exposure to the SAP Platform
- Strong Working Experience in JIRA
- Should have prior development background along with current support role.
- Strong and proven background with experience in Troubleshooting on the Mobile platform
- Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
- Strong orientation towards Technical and functional aspects of the product.
- Strong influencing skills and ability to prioritize the backlog.
- Understanding of customer support processes and tools.
-You will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
- Organizing, attending and participating in stakeholder meetings.
- Documenting and following up on important actions and decisions from meetings.
- Preparing necessary presentation materials for meetings.
- Ensuring project deadlines are met.
- Determining project changes.
- Providing administrative support as needed.
- Undertaking project tasks as required.
- Developing project strategies.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Assess project risks and issues and provide solutions where applicable.
- Ensure stakeholder views are managed towards the best solution.
We're looking for someone having 2-3 years of total work experience with strong managerial and leadership skills. The coordinator will be responsible for the overall direction, coordination, implementation, execution, control and completion of web and mobile development projects, ensuring consistency with company strategy, commitments and goals.
**Responsibilities**
- Ensure that all projects are delivered on-time, within the scope and within budget.
- Develop a detailed project plan to monitor and track progress.
- Drive mobile application product vision, strategy, and roadmap
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Supervise the development, bug-fixes and upgrades of web application projects.
- Keep your knowledge and the company’s products up to date with the latest web industry trends.
- Report problems and escalate to management as needed.
- Coordinate with developers to create and maintain a robust framework to support the applications.
- Create and maintain comprehensive project documentation.
- Plan and oversee the preparation and dissemination of project communications.
- Create learning opportunities within the development team through training, conferences, hands-on training and mentorship in projects.
- Oversee recruitment of new team members when required.
- Maintain and develop relationships with existing customers and reach out to potential customers for new business.
- Screen potential business deals by analyzing requirements, financials and market strategies.
**Skills**
- Must have a good professional background in coding.
- Must have knowledge of Web, iOS and Android development technologies.
- Must have strong leadership and team management qualities.
- Must have strong management and organizational skills.
- Must have good analytical and troubleshooting skills with end-users / customers.
- Must have competitive intelligence.
- Must have excellent verbal and written communication skills.
- Must be resourceful, innovative, self-motivated, and confident in high-stress situations.
Perks and Benefits
The company provided meals, Medical Insurance and other perks.
About us
Cogno AI by AllinCall is an Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels.
We work with 45+ large Enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla Group, Bajaj Group, etc).
We are on a mission to build the best Communication Solutions for Businesses to help them with a delightful Customer Experience.
Job Description
This is a remote position.
We at Cogno AI are looking to hire a motivated candidate for the role of IT Project Manager.
As an IT Project Manager at Cogno AI, you will work on the projects of some of the largest companies - ICICI Bank, Kotak Mahindra Bank, IDFC FIRST Bank, etc.
Responsibilities:
- Create and communicate project plans that meet client objectives.
- Track and assign ownership of project-level tasks. Communicate with appropriate teammates and leadership regarding the status of specific projects.
- Set and manage timelines, holding internal and external stakeholders accountable to them, while understanding the flexible nature of client deadlines.
- Monitor timeliness and quality of deliverables to ensure compliance with standard processes and methodologies.
- Demonstrate an understanding of business priorities and the ability the exercise keen prioritization skills between projects and within projects to effectively handle competing and evolving priorities.
- Maintain or request status updates across all milestones for all clients (existing and onboarding) within a team to drive transparency and accountability.
Eligibility:
- A B.Tech degree in Computer Science or IT is mandatory.
- 2 to 4 years experience in project management would be preferred.
- Prior startup experience is preferred
- Proficiency in Microsoft Office and project management software.
- Highly organized and able to multitask.
- Strong attention to detail and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Able to work independently and as part of a team.
- Must have a laptop or desktop to work.
Location: Currently remote, eventually Mumbai
Compensation: As per industry and company standards.
Benefits
- Get a chance to shape your career in one of the fastest-growing and dynamic spaces.
- Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc. and understand their business model and operations.
- Best of both worlds - Work experience of a startup and branding of Fortune 500 companies!
- Very fast-paced growth environment. You tend to learn and grow at a 2x rate minimum!
- Work with an incredible team that has created products for big BFSI enterprises (one of the toughest markets to crack!), which the customers love!
- Lots of creative freedom!
- Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)
- Fantastic company culture. No politics. Just pure work and play!
- Very approachable and helpful seniors and peers.
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