Project Coordinator – Intern / Fresher

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Work life balance / Startup / Learning / Good Environment .................................................................

We are looking for a highly skilled MERN Stack Developer who is passionate about building seamless user interfaces and robust backend systems. The ideal candidate will have strong expertise in ReactJS for UI development and hands-on experience in Node.js API development. You will play a crucial role in developing and maintaining scalable web applications using the MERN (MongoDB, Express.js, React.js, Node.js) stack.

Responsibilities:

• Frontend Development:
• Build responsive and dynamic user interfaces using ReactJS.
• Develop reusable components, UI libraries, and ensure excellent user experience.
• Optimize applications for maximum speed and scalability.
• Work with tools like Redux, React Hooks, and other state management libraries.
• Backend Development:
• Design and develop RESTful APIs using Node.js and Express.js.
• Build secure, scalable, and efficient server-side applications.
• Integrate third-party APIs and services when required.
• Database Management:
• Work with MongoDB to design and manage collections, queries, and indexes.
• Ensure smooth integration of database operations with the backend.
• Collaboration:
• Work closely with designers, project managers, and other developers to define project requirements and deliverables.
• Conduct code reviews and ensure clean, maintainable, and testable code.
• Testing and Deployment:
• Write unit tests and integration tests for both frontend and backend components.
• Deploy applications to cloud environments (AWS, GCP, or similar platforms).
• 
  

Skills and Qualifications:

• Strong proficiency in ReactJS:
• Experience in creating dynamic and responsive UI components.
• Knowledge of modern React features such as Hooks, Context API, and functional components.
• Hands-on Node.js API Development:
• Strong experience in Express.js to build RESTful APIs.
• Understanding of asynchronous programming and event-driven architecture.
• Good knowledge of MongoDB:
• Hands-on experience with designing collections, writing queries, and data modeling.
• Proficient in JavaScript and ES6+:
• Strong understanding of modern JavaScript, including DOM manipulation.
• Familiarity with:
• State Management Libraries (e.g., Redux, MobX).
• Version Control (Git and GitHub).
• Frontend Tools like Webpack, Babel, and NPM/Yarn.
• API Integrations and tools like Postman or Swagger for testing APIs.
• Strong understanding of UI/UX design principles:
• Ability to work with design tools (e.g., Figma, Sketch, or Adobe XD) to bring designs to life.
• Problem-solving mindset and ability to write clean, efficient, and maintainable code.

Nice-to-Have Skills:

• Experience with TypeScript.
• Knowledge of GraphQL.
• Experience with containerization tools like Docker.
• Familiarity with deployment tools (CI/CD pipelines).

Experience:

• 0-2 years of experience as a MERN Stack Developer or relevant roles.

Benefits:

• Competitive salary based on experience.
• Opportunity to work on exciting and impactful projects.
• Collaborative and dynamic work environment.
• Career growth and learning opportunities.

ROLES AND RESPONSIBILITIES

Essential Functions:

• Handle a portfolio of projects and clients in parallel from Fortune 1000 companies and across geographies.
• Plan for a quarter ahead and develop an execution plan for projects and people in the team. Need to be ahead of both client and internal resources in planning and execution.
• Establish and maintain strong relationships with product delivery, the sales team, client and account managers.
• Make sure that the projects are achieving promised business value/RoI and figure out ways to achieve it if there is a gap.
• Build Rapport with clients and manage those effectively, high end consulting touch would be required
• Manage escalations, variations, complexities in projects effectively.
• Able to effectively use the established frameworks in project execution, client handling, resource utilization, resource mentoring etc.
• Directly supervises functional consultants, solution architects; conducts employee performance reviews/evaluations and career development discussions
• Manage up- Make sure to keep the higher management honest and able to strike a right balance between issues/items that are to be escalated vs that are to be handled.

REQUIREMENTS AND QUALIFICATIONS

Education:

• Bachelor's or Master’s Degree (preferably from a top reputed university) 
• Strong presentation and facilitation skills with small and large groups
• Strong analytical skills with the ability to understand Fortune 1000 client business complexities and handle those

Experience:

• Overall 8+  years of professional services experience with extensive experience in customer facing  roles and involved in requirements gathering, gap analysis, feasibility study etc.
• Minimum 2 years of experience as Project manager or equivalent role demonstrating management and leadership experience, preferably in a fast paced consulting / professional services set-up.
• Minimum 1 year of experience managing large portfolio, leading cross-functional teams and tracking the project progress against the plans
• Experience in leading and mentoring people as part of the project life cycle.
• Experience in following the established processes/standards/templates to achieve successful results.
• Experience with Invoice-to-Cash related business process is desirable

Critical Knowledge, Skills, and Abilities Requirements:

• Excellent communication and presentation skills
• Team management and collaboration skills
• Strong organizational skills and detail oriented
• Ability to negotiate with stakeholders and have challenging discussions
• Proven problem solving, risk mitigation and analytical skills
• Excellent team and interpersonal skills
• Strong ownership to drive the projects from start to finish with maximum client delight

Profile: MERN Stack Developer

📍 Location: Andheri East, Mumbai

🏤 Work Mode: 5 Days WFO

⏰ Experience: 2+ Years

(Only immediate joiners & candidates who have completed notice period)

What We're Looking For:

✅ 2+ years of MERN stack development experience

✅ MongoDB - database design and complex queries

✅ Express.js - server-side application development

✅ React.js - component-based UI development

✅ Node.js - backend JavaScript runtime

✅ Kafka - event streaming and messaging

✅ Docker - containerization and deployment

✅ Redis - caching and session management

✅ RESTful API design and integration

Responsibilities

• Develop, deploy, and maintain scalable products
• Participate in code reviews, and design discussions to ensure code quality and distribute knowledge
• Pair with team members for functional and non-functional requirements to write well-crafted, well-tested, readable, and maintainable code.
• Help to define roadmap and architecture based on technology and business needs
• Understand business requirements and work closely with the business to provide solutions

Eligibility

• Strong expertise in Backend Python Development with skills to create APIs, integrate the functions into UI, and store and retrieve data from a variety of databases.
• Strong experience with Django/Flask.
• Strong experience in writing unit tests.
• B.Tech/B.E (Preferred CSE)

Required Education:

B.Tech./ BE - Computer, IT, Electronics only

Required Skills:

• 2+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus

Come Dive In

The DevOps Engineer will execute the tools and processes to enable DevOps.

Engage in and improve the whole lifecycle of services from inception and design through deployment, operation, and refinement to efficiently deliver high-quality solutions. The candidate should bridge the gap between Development and Operational teams, working with the development teams to meet acceptance criteria and gather and document the requirements. Candidates should be able to work in fast-paced,
multi-disciplinary environments.

As An DevOps Engineer, You Will

● Work in a dynamic, agile team environment developing excellent new applications.
● Participate in design decisions, including new technology research and prototyping
● Collaborate closely with other AWS engineers and architects, cloud engineers, support teams, and other stakeholders
● Promote great Kubernetes and AWS platform design and quality
● Innovate new ideas to evolve our applications and processes
● Continuously analyzing and evaluating our systems, products, and methods for potential improvements.

Mandatory Skills:

● Experience on Linux based infrastructure
● Experience in ECS - Amazon services*
● Should have hands-on containerized Services
● Must know about AWS CI/CD pipeline.
● Must know DevOps concepts and Agile principles
● Knowledge of Git, Docker, and Jenkins
● Knowledge of Infrastructure as Code.
● Experience in using Automation Tools
● Must have experience in Test Driven Development environment setup.
● Working knowledge of Docker and Kubernetes
We recognize that asking you to give 100% of yourself daily requires us to show you the love.

PERKS: what can we offer you?

● Bi-Yearly performance audits and appraisals
● The flexibility of working days/hours
● 5 working days/week (Mon to Fri) and added payout for working Saturday
● Recognition and Appreciation
● A plethora of industry exposure and self-growth opportunities

Visit our site: www.cedcoss.com

Job Description:

• Strong Coding skills in C#, .NET with Windows for 4 to 8 years is mandatory
• Experience in OOPS, Design Patterns, UML Modelling is a must
• Experience working in Agile/Scrum environment is needed
• Basic Knowledge of SAFe, its Jargons minimally in theory
• Ability to build Ramp up Plans and Bring Teams up to Speed