Online Bidding Executive

Qualifications:

• Must have a Bachelor’s degree in computer science or equivalent.
• Must have at least 5+ years’ experience as a SDET.
• At least 1+ year of leadership experience or managing a team.

Responsibilities:

• Design, develop and execute automation scripts using open-source tools.
• Troubleshooting any errors and streamlining the testing procedures.
• Writing and executing detailed test plans, test design & test cases covering feature, integration, regression, certification, system level testing as well as release validation in production.
• Identify, analyze and create detailed records of problems that appear during testing, such as software defects, bugs, functionality issues, and output errors, and work directly with software developers to find solutions and develop retesting procedures.
• Good time-management skills and commitment to meet deadlines.
• Stay up-to-date with new testing tools and test strategies.
• Driving technical projects and providing leadership in an innovative and fast-paced environment.

Requirements:

• Experience in the Automation - API and UI as well as Manual Testing on Web Application.
• Experience in frameworks like Playwright / Selenium Web Driver / Robot Framework / Rest-Assured.
• Must be proficient in Performance Testing tools like K6 / Gatling / JMeter.
• Must be proficient in Core Java / Type Script and Java 17.
• Experience in JUnit-5.
• Good to have TypeScript experience.
• Good to have RPA Experience using Java or any other tools like Robot Framework / Automation Anywhere.
• Experience in SQL (like MySQL, PG) & No-SQL Database (like MongoDB).
• Good understanding of software & systems architecture.
• Well acquainted with Agile Methodology, Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC) and Automation Test Life Cycle.
• Strong experience REST based components testing, back-end, DB and micro services testing.

Work Location: Jayanagar - Bangalore.

Job Overview:

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries,

troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidate must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

About Company

They are group of companies based out of Pune, seeks to use innovative pedagogy and technology to bring the best global standards of skill development to the world’s under-privileged citizens.

Responsibilities

• Formulate business strategy with others in the executive team

• Design policies that align with overall strategy

• Implement efficient processes and standards

• Coordinate customer service operations and find ways to ensure customer retention

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

• Ensure compliance and data accuracy

• Oversee the implementation of technology solutions throughout the organization

• Manage contracts and relations with customers, vendors, partners and other stakeholders

• Oversee expenses and budgeting to help the organization optimize costs and benefits

• Mentor and motivate teams to achieve productivity and engagement

• Report on operational performance and suggest improvements

Requirements and skills

• Proven experience as Head of Operations, Operations Director or similar leadership role

• Familiarity with all business functions including HR, finance, supply chain and IT

• Good IT knowledge

• Good with numbers and financial planning – budgets and business plans

• Outstanding communication and negotiation skills

• Excellent organizational and leadership ability

• Analytical mind

• Problem-solving aptitude

• Bachelor’s degree (or equivalent) or Masters in business administration or related field

Java/J2EE Developer:

SquareShift is a young and fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are based in Singapore, with a world-class engineering team in India. 

Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies. As an early and core member of the team, you will work with founders and will own the organization's business development efforts.

• 5+ years of experience in Java and J2EE
• Expertise in Object Oriented Programming and Design Patterns
• Experience with Web Services (SOAP/REST), JMS, XML
• Experience working with relational databases like Oracle, MSSQL
• Proficient in writing SQL Queries and knowledge on PL/SQL
• Experience with multi-tiered application architecture
• Knowledge of writing secure and optimized code
• Experience with Version Control Systems preferably GIT
• Working experience of build and continuous integration tools – MAVEN and JENKINS
• Strong knowledge of unit testing technologies – JUNIT
• Exceptional defect analysis, triaging and fixing skills
• Experience in Agile Software Development (Scrum or Kanban)

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.

• 5 to 8 years of hands-on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA
• 5 plus years of experience in the design, development, and implementation of programming code
• Experience in database development
• VBA - Should have good experience in developing efficient logic/algorithms using VBA
• Solid understanding of SDLC concepts
• Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
• Must be good at all excel features and excel formulas
• Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
• Work both independently and as part of a team
• Experience in requirements gathering, effort estimate, designing and implementation, and creating mock-up screens
• Experience in databases like MS SQL Server(2005 to 2012,2014), MySQL, and MS Access
• Must have strong database concepts and DB designing skills
• SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates
• Experience in writing Stored procedures, Triggers and T-SQL
• Nice to have programming knowledge in C# coding should be MANDATORY
• working with C# DLL development and integration with Excel VBA

Interpersonal

• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance
• Should be able to work independently
• Must be Proactive and Self-motivated
• Must have the ability to prioritize the work, execute tasks and meet the deadline without fail
• Effective time management skills
• Customer Focus, Willing to learn and self-teach any new technology
• Strong business and collaboration skills, and responsive to service needs and operational demands

1. Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
2. Responding to sales and service enquiries from new and existing customers.
3. Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
4. Achieving sales targets on weekly and monthly basis

1. Ready to take initiative
2. Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
3. Can handle customer feedback and have patience while pitching for sale conversion

1. Any graduate / Post graduate with MBA in Marketing as specialization
2. Graduation Must.
3. Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.