Production Manager - Custom Made Fashion Brand

Strong UX Researcher Profile

Mandatory (Experience 1) - Must have 3+ YOE hands-on UX Research / User Research for B2C Products

Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing

Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies

Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies

Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.

Preferred

Preferred (Company) - Product Company

About BXI

BXI is India’s leading barter marketplace, enabling brands and businesses to trade products and services through a powerful digital platform. We are expanding our tech team and looking for a talented Full Stack Developer who can build, scale and optimise our JavaScript-based product ecosystem.

Key Responsibilities

• Develop, maintain, and enhance web applications using React.js (frontend) and Node.js (backend).
• Architect and implement scalable APIs and microservices.
• Deploy, manage, and monitor applications on AWS cloud infrastructure.
• Collaborate with Product, Design, and Business teams to understand requirements and translate them into technical solutions.
• Optimise application performance, enhance UI/UX, and improve overall platform stability.
• Troubleshoot, debug, and resolve complex technical issues.
• Follow coding standards, maintain proper documentation, and participate in code reviews.
• Contribute ideas for continuous improvement in architecture and development processes.

Required Skills & Experience

• 2–4 years of experience as a Full Stack Developer.
• Strong proficiency in JavaScript, React.js, Node.js, and related frameworks.
• Hands-on experience with AWS services (EC2, Lambda, S3, RDS, CloudWatch, etc.).
• Experience in building and integrating RESTful APIs.
• Excellent understanding of database technologies (MySQL, MongoDB, or similar).
• Familiarity with version control tools like Git.
• Strong debugging, problem-solving, and analytical skills.
• Ability to work independently as well as in a collaborative team environment.

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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🌐 About Us:

Exotica IT Solutions is at the forefront of digital transformation — delivering cutting-edge solutions in AI, automation, and custom software development.

Join Exotica IT Solutions and lead our marketplace-driven growth journey!

🔹 What You’ll Do:

✅ Lead and scale our IT sales strategy on Upwork & similar platforms

✅ Drive high-quality lead generation and conversions

✅ Create compelling proposals, pitch decks & RFP responses

✅ Build and manage a high-performing sales & Upwork specialist team

✅ Strengthen client relationships and boost long-term retention

✅ Optimize our Upwork presence to increase win rates and visibility

✅ Report actionable insights to leadership on key sales metrics

🔹 What We’re Looking For:

✔️ 5+ years in B2B/B2C IT services sales

✔️ 6+ years of hands-on experience with Upwork or similar platforms

✔️ Strong leadership, communication, and technical understanding

✔️ Proven ability to hit revenue targets and grow accounts

✔️ Flexible to engage across time zones.

👉 Ready to take the lead? Apply now or DM us for more details.

🌐 www.exoticaitsolutions.com

RESPONSIBILITIES:-

 As a  Business   Development  Manager   working under   FMCG   segments, an ideal candidate must perform the following responsibilities:

·      Approaching  potential  leads  a  close  them  within  a  stipulated  time  frame.

·      Create  exclusive  distributors,   exclusive super stockist and business associated for the company towards business growth.

·      Finding and developing new markets and improving sales.

REQUIREMENTS:

·       Bachelor’s degree in business, marketing or related field.

·       Experience in sales, marketing or related field.

·       Strong communication skills.

·       Excellent organisational skills.

Job Description

As we continue to expand our Technology footprint, we’re looking to find ambitious, talented leaders who enjoy everything tech and want to work at an exciting confluence of tech and digital transformation. 

In the profile, the IT Project Manager will be responsible for planning of technology projects, managing our team of IT professionals, interacting with clients and architecting solutions to meet their requirements and the execution of all technology-related tasks and initiatives. 

The successful candidate will also be the liaison with our teams in Hyderabad and US/Canada in order to ensure the successful delivery of projects. 

Responsibilities include building project plans, allocating tasks, and setting milestones, and overseeing project execution.

1. Create & manage project plans
2. Define project schedules, allocate resources and monitor progress
3. Align project objectives with company goals, and make sure the project team is clear on objectives
4. Help project team with the design and development of tasks
5. Lead process of issue identification and resolution
6. Monitor and manage scope alongwith documentation Manage all documentation
7. Foster partnership with customers/stakeholders/sponsors

Key requirements 

• B.Tech in Computer Applications, IT, MCA or related field is a must 
• At least 3 years of supervisory experience in managing teams  
• Clear thought process, planning and forecasting skills will be required 
• Excellent Verbal and written communication skills 
• Prior experience of working with a digital agency/IT Services firm is a +  
• Experience of US/North America projects in addition to India is a +

About the job 

Job Details: 

Role: Sr./Jr. Affiliate Manager & Campaign Executives 

Location: Gurugram/Delhi 

Reporting to Head of Performance & Paid Media 

Business: Apps and Affiliates 

About the Role: 

We are looking for a person who has a deep understanding of the affiliate & mobile marketing ecosystem and has relevant experience with mobile attribution platforms like AppsFlyer, branch, segment, firebase etc. 

Should be able to handle deliveries of mobile & web campaigns such as CPI, CPR, CPE, CPA, CPS, and others. 

Objectives: 

 You will be responsible to create and optimize Performance/Affiliate/Paid campaigns as per the business objective; Own weekly reporting for the same. 

 The primary focus will be on Affiliate campaigns followed by other channels such as PPC. 

 You will be handling the day-to-day management of campaigns with a heavy focus on getting the best ROI. 

Tweak your strategies by evaluating the Key Performance Indicators (KPIs) of all existing marketing channels to determine and make necessary adjustments to optimize performance marketing effectiveness. 

Lead a team of performance marketers to help conceptualize, develop and test campaigns to improve performance. 

 Analyze the market, competitors, and audience- providing actionable insights 

Roles & Responsibilities: 

 Manage mobile delivery and ad ops of the campaigns. 

 Help with New Business Acquisition. 

 Account Management & Client Retention. 

Delivery Partners Management - Platforms, SSP, DSP, Publishers & Affiliates. 

 Handling Publisher Engagement and Retention. 

 Acquiring Potential partners. 

Negotiating terms with all new and existing publishers. 

 Forming/negotiating strategic alliances with new and existing online partners. 

 Exploring and expanding inventory for Mobile content offers for Value-added services. 

 Finding and strategizing new sources of inventory for performance campaigns. 

 Media planning for various Mobile advertising activities. 

 Provide operational and monetization plans for campaigns and clients. 

 Reporting on KPI, Revenue Generation & Growth. 

 Integrate and Implement the mobile publishing tools and best practice system. 

 Manage and mentor other Mobile Pillars – such as Ad Monetization, Production, and Operations. 

 Must have an understanding of integrations with platforms such as Branch, Appsflyer, Adjust & others. 

 Must have knowledge about all sorts of mobile ad frauds and their types to tackle such situations. 

 Must have knowledge of all fraud detection tools such as Protect 360, Mfilter, and others. 

 Should have good knowledge of the campaign setup process which includes activities such as S2S integration, GAID, IDFA, Macros, and other such day-to-day requirements to monitor it overall. 

Who We Think Will Be a Great Fit? 

  two - five years of experience in large scale performance/network marketing, mobile ads publishing and operations. 

  Leadership experience with an entrepreneurial spirit in building and a growing team from the scratch. 

  Very strong knowledge of the mobile ecosystem. Experienced in navigating mobile platforms (Apple, Google) throughout the entire lifecycle – from planning and buying for the campaign and meet client's KPIs. 

  Understanding of mobile KPIs, especially as they relate to forecasts, P&Ls, and deal evaluation 

  Demonstrated ability to influence all levels of management, cross-functionally and externally 

Excellent written and oral communications 

Let's connect to have a quick round of discussion. 

Type: Individual contributor with good hands on proficiency. 

Must have

• Strong proficiency in at least one of  Java, Ruby, Python
• Exposure to databases: any of  PostgreSQL, MySQL, Apache Cassandra
• Any NoSQL database experience is a plus
• Exposure to AWS cloud infrastructure: EC2 or S3 
• Proficiency with Git
• MUST: Using REST to make API calls. 

Great to have: 

• Experience working with one or more middleware, enterprise bus, queueing frameworks
• Any of Memcached/Redis, Apache Kafka / RabbitMQ / PubSub+ / AmazonMQ

Soft skills:

• Appreciation for clean and well documented code

What will you do at Tradyl:

(Examples for illustration only)

• Build a shipping service module that is called by our website to query shipping rates from India to a destination country. Configure this to so that an Ops person can update shipping costs as and when they change. Own deployment and monitoring of this service. 
• Use Zapier to build a workflow to export a MixPanel report into a Google sheet every day.
• Change our supplier portal (built on bubble.io) to make an API call to our customer facing site, whenever a supplier modifies his profile.
• Write an alert mechanism that identifies catalogues with insufficient information and makes them non discoverable, which can run every day.
• Work with Business Team to design a workflow for product inwarding using Airtable. Write a small app within Airtable so that whenever a product is updated as “shipped” in airtable, it updates the customer facing website.
• Use an open source dashboarding framework to create a quick dashboard to track important business events. 

• Managing the Salesforce team of consultants on a project.
• Advising clients in implementation of Salesforce products (Sales, Service, Marketing, Community Cloud etc...).
• Developing business requirements and functional designs to effectively shape Cloud solutions.
• Conducting & facilitating requirements and design sessions.
• Designing overall Salesforce architecture concept and SaaS ecosystem (e.g. CPQ solutions, Order Management solution, etc)
• Building of integration solutions between the CRM platform and other clients systems architecture.
• Driving project from Design through deployment phase.
• Effectively contributing to Proposals.

Top 5 Responsibilities

1. Analyse, design and implement solutions
2. Manage  team of developers in a highly dynamic environment
3. Anchor project calls, elicit details, allocate work and report status
4. Contribute to CoE and Proposals
5. Provide technical mentor-ship to the team

Technical Skills Required:

Strong in Salesforce Customisation (Apex, Visualforce, Triggers, Lightning Components etc...) and Configuration (Process Builder, Visual flow, OWD, Security Settings and other common Admin tasks).
Has extensive implementation experience in at-least 3 of the cloud offerings - Sales, Service, Marketing, Community Cloud.
Has worked on proposals.
Should have done deployment using at-least 2 approaches - ANT, Eclipse, Change sets.
Should have lead at-least 3 E2E Salesforce implementations (Design through Deploy).
Should have experience in building Web Services, both SOAP and ReST.