Product photographer/videographer

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Experience :- 5 +  years

Location :- Bangalore,Hyderabad

•       5 + years of experience in Core  Java, , Spring Boot, Microservices   (Mandatory skills) + AWS added advantage

        Experience building scalable backend systems using REST APIs & NoSQL databases

•       Computer Science fundamentals in algorithm design, problem solving

•       Awareness of Amazon build tools and processes is a big plus

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of React.js and its core principles

• Experience with popular React.js workflows (such as Flux or Redux)

• Familiarity with newer specifications of EcmaScript

• Experience with data structure libraries (e.g., Immutable.js)

• Knowledge of isomorphic React is a plus

• Familiarity with RESTful APIs

We are looking for CMS (WordPress and Drupal) Developers for our offshore development center in Indore, India.

Responsibilities:

• 1+ years experience in development, theming.

• Must have knowledge of Customizing WordPress and Drupal Applications

• Develop modify and enhance CMS plugins.

• Develop high-performance, highly scalable, custom development and/or plugin development for WordPress and Drupal sites – integrating templates into CMS.

• Mentor to Junior Developers

• Ability to juggle multiple client projects of varying scope, complexity, and effort.

Requirements:

• Graduate in Computer Science.

• The overall experience of 1+ years in Software Development.

• We are looking for solid CMS (WordPress and Drupal) developer who should have done 3 or more CMS (WordPress and Drupal) projects.

• CMS (WordPress and Drupal) experience is a must.

• 1+ years of experience in development, theming.

• Should be able to write design/requirements documentation.

• Ability to understand technical documents like SRS, Design Document.

• Self-motivated and proactive professional who can take ownership of modules/projects.

• Fluent English communication (verbal & written).

Our startup is building an AI based decentralized marketplace for the travel industry. Its founded by technologists, marketeers, and PhD/IITians from Google, Airbnb, Agoda etc.

We're looking to bring a Scala backend engineer with experience on reactive actor system using Akka/Akka-streams. The individual will be part of  our Europe based core team where individual team members have 20+ years experience each. Individual must've been hands on with scalable platform development and capable of individual contribution as well.

Title: Algorithmic Talent Match Associate

Location: Remote

Techolution looking for an energetic Algorithmic Talent Match Associate to assist with guiding candidates through a top-notch application process and to work with existing teams to help coordinate the recruiting efforts for the organization. This is an amazing opportunity to learn from a small close-knit team in a fast-paced environment as we grow our brands across the organization.

Responsibilities:

• Create a job description from scratch and identify negotiable/non-negotiable skills for new roles.
• Sourcing candidates through various channels including conversion of passive candidates.
• Understand technicalities behind the positions and liaise with technical teams to screen proactively.
• Superior communication (written and verbal English) and organizational skills.
• Self-starters who are results oriented, resourceful, analytical, innovative, intellectually curious and who take initiative and risks.
• Demonstrate strong ability to embrace and adapt to change, take initiative, showcase curiosity, and learn quickly in a fast-paced environment.
• Manage and track candidate information in our Applicant Tracking System - including, but not limited to: research, applicant tracking, workflow, communication, data, analytics, and reporting, etc.
• Create market maps for various specialties and geographic regions for candidate talent pools.
• Assist in key initiatives and continuously improve and scale our recruiting operations and results.
• Help to develop talent inclusion and diversity strategies.

Skills Required:

• Efficient & Speedy - you get work done in a fraction of the time as industry peers
• Intellectually Curious - you are thoughtful & inquisitive; people enjoy working with you because they learn from you
• Mission-Driven & Committed - you are passionate about the company's purpose and are immensely productive
• Team Oriented - you celebrate and take joy in the success of others on the team
• Proficient with Microsoft Office, Word, Excel, and PowerPoint. Possesses the ability to learn the human resources information system (HRIS) and similar computer applications.
• Prior experience in recruitment cycle/sourcing will be highly preferred.

What You Will Learn:

• How to effectively schedule phone and in-person interviews with candidates for hiring managers
• How Talent Acquisition fits in to the Employee Life Cycle (Recruiting, Onboarding, Ongoing, Offboarding)
• How to post and update job postings across various job boards and recruiting channels
• What it takes to plan and host virtual recruiting events and job fairs
• The candidate journey, candidate experience and the impact on the organization
• How to gather feedback from interviewers, initiate background checks and help with onboarding
• Attracting talent through employer branding strategies

Why Join Techolution?

Be part of the next most admired high tech brand in the world and launch the next most exciting billion dollar IPO. We are looking for talent with amazing technical skills with a great foundation for the open role. The type of personalities that do very well at our company are people who are looking to contribute to a larger than life cause. People who are looking for a very high growth environment where they are helping the company grow and also personally growing through a very unique and world-class exposure.

Work Life at Techolution:

At Techolution, we do things a bit differently. There's no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other. You are your own boss! We're going to be upfront the way we work doesn't suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

About Techolution:

Techolution is a high-tech consulting company on a mission to accelerate digital transformation for our clients across the globe. We are a very successful start-up that is small enough to care and large enough to be trusted by some of the top brands in the world such as Apple, JPMC, DBS Bank, NBC, Stryker, JCrew, etc. Techolution specializes in UI Modernization, Cloud Transformation, Internet of Things, Big Data & Artificial Intelligence. As a testament to the power of HVPD, we have developed a wealth of world class products, owned by Techolution, in the space of Virtual Reality, Facial Recognition, Smart Water Monitoring and many more cutting edge digital products in the pipeline.

Techolution currently serves clients across the United States with our headquarters in the heart of downtown New York City. We recently opened “Techolution City” in India as our offshore development center as a living and breathing lab for our IoT Smart City products. Techolution also serves APAC stormers from our Singapore office and the Mauritius office supports our initiatives on the African content.