Product Marketing Manager

Job Title: Assistant Manager – Merchandiser

Department: Sales & Marketing

Location: Goa

Reports To: Plant Head/Director Sales & Marketing

Role Summary:

The Assistant Manager – Merchandiser will be responsible for handling customer accounts, coordinating between clients and the production team, ensuring timely order execution, product development, and maintaining high service levels for key buyers. The role demands a proactive, detail-oriented individual with strong communication and negotiation skills, preferably with experience in narrow fabric or elastic tape manufacturing.

Key Responsibilities:

Product Development:

• Collaborate with the design and R&D teams to develop new elastic products and solutions.

• Evaluate and select suitable materials and manufacturing processes for elastic sample/production.

• Analyse the customer’s sample to R &D department for costing & development.

• Oversee the testing, and refinement of elastic products.

• Follow up timely for order & sample.

Sample Coordination: Manage the end-to-end sample development process, from initial concept to final product sample. Ensure samples are produced in a timely and cost-effective manner.

Material Sourcing: Co-ordinate with the sourcing team to identify and select appropriate materials for sample production. Consider cost, availability, and quality.

Quality Control: Conduct thorough quality checks on samples to ensure they meet design specifications and quality standards. Address any issues or discrepancies promptly.

Cost Management: Monitor and control sample development costs to stay within budget constraints. Look for cost-saving opportunities without compromising quality.

Timeline Management: Create and manage sample development schedules, ensuring that samples are delivered on time to meet production deadlines.

Team Collaboration: Work closely with designer, lab, HOD and production teams to translate design concepts into tangible samples. Facilitate effective communication among cross-functional teams.

Documentation: Maintain accurate records and documentation related to sample development, including specifications, costs, artwork information, technical details etc.

Problem-Solving: Identify and resolve issues that may arise during sample development, such as sample delays, material shortages, or quality concerns.

Bulk Production: Before start bulk production, review all parameters, colour, quality etc. Address any issues or discrepancies promptly.

MPLS system: Follow MPLS system for HBI, related to order & lab dips.

Cross-Functional Collaboration: Collaborate closely with various teams, including manufacturing (PPC department), sales, and logistics.

Customer: Handling individual customers, related to new enquiries, sample development, order execution, costing, customer complaint etc.

Key Skills & Competencies:

·      Excellent communication and presentation skills.

·      Strong coordination and follow-up abilities.

·      Sound understanding of textile materials, trims, and manufacturing processes.

·      Proficiency in MS Office (Excel, Word, PowerPoint).

·      Ability to handle multiple orders and priorities efficiently.

Education Qualification:

·      Graduate / Postgraduate in Textile Engineering, Fashion Technology, or related field.

·      4–6 years of relevant experience in merchandising, preferably in elastic tapes, narrow fabrics, or garment accessories manufacturing.

·      Experience in handling domestic or export clients is desirable.

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

#Guide wire Claim Center

#Contractual

#Remote

Having 5-8 years of overall years of IT experience.

At least 4+ years of experience in working on Guidewire ClaimCenter Configuration & Integration.

Guidewire ClaimCenter v10 configuration as well as integration experience is required.

Must be Guidewire certified in any of the Xcenters, preferably ClaimCenter

Possess good knowledge in FNOL, exposure, incidents, recoveries, payments, check/bulk invoice, assignments, activities.

Possess good knowledge in Message queue, events, Batch, Web services, API. GW Cloud knowledge

Experience in Agile SCRUM or SAFe methodology

P & C Insurance domain knowledge

Convert User Stories to code to configure the application or integrate it with other applications.

Design and execute unit tests and implement the same with a continuous integration tool/environment.

Senior Full Stack Engineer (React Native)

Who is Softway?

Softway is a business-to-employee solutions company.We work with businesses to impact the everyday behaviors, mindsets, and attitudes  and help drive valuable changes within.Faster innovation and more inclusion to lead cultural and  digital transformations and make human-focused technology to propel businesses. Our solutions include culture & inclusion services and products, technology experiences, and communications. Ultimately, we believe love is a business strategy.

Learn more: 

Visit us: https://www.softway.com/

Our Podcast : https://www.softway.com/laabs

Buy our book:  https://www.loveasabusinessstrategy.com/

Who are we looking for ?

Softway is on the lookout for a cross-platform mobile Engineer with hands-on experience on React Native. Someone passionate about building products that our customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

A true-blue Engineer at heart, who constantly evolves and is on a continuous learning drive. Openness to explore different technologies and focused on solving, keeping the big picture in mind.

Responsibilities

Design and build applications for Android & iOS platform using React native

Build pixel-perfect, buttery smooth UIs across both mobile platforms.

Ensure the performance, quality, and responsiveness of applications

Collaborate with a team to define, design, and ship new features

Identify and correct bottlenecks and fix bugs

Write clean, well-documented, and testable code

Follow best practices for mobile development and maintain high standards of software quality.

Familiar with Agile software development

Analyzing user needs and software requirements to determine the feasibility of design within time and cost constraints.

Participating in code reviews and adhering to styles and standards for code quality

Work closely with other developers and stakeholders to ensure the timely completion of projects.

Coordinate with the cross-functional teams to build apps in stipulated time

Provide mentorship and guidance to junior developers, fostering their professional growth and enhancing team collaboration.

Requirements

Minimum 5 years of experience in building React Native applications.

Basic knowledge in building native android or iOS applications.

In-Depth Knowledge of React, React Native, Javascript, TypeScript, Redux, Middlewares, Hooks, ECMAScript(ES6, ES7 etc.), Node, NPM, yarn and iOS & Android Build systems.

Experience working with Backend Web Services (like REST, GraphQL etc), Fetch API, Axios and knowledge of Databases.

Proficient experience in developing web applications using any React framework.

Familiarity working with third-party dependencies and debugging dependency conflicts.

Familiarity with native build tools, like XCode, Gradle , Android Studio.

Knowledge of type checking, unit testing, and code debugging.

Experience with app store and playstore distribution process

Logical thinking and strong analytical reasoning are a must.

Hands on experience in Object Oriented Programming, Database programming, Algorithms, Data Structures

Experience with database frameworks such as SQLite, Realm DB etc.

Proficient in code versioning tools including Git, and SVN.

Familiarity with cloud message APIs and push notifications

Familiarity with continuous integration

Working knowledge in TDD and Unit Testing

Great to Have

Passion to stay up-to-date with technology and trends

Knowledge in AWS

Why should you work at Softway? 

Softway’s cross-functional team structure, varied domains and flat hierarchy offer much exposure and learning from a bird's eye-view. You’d love the interaction with our talented folks. Softway gives you ample learning opportunities, pushing you while having your back. We work hard and party harder !! We encourage you to voice your opinions and yes, we actually listen. We take pride in having an ego-less workforce, it allows us to focus on what we’re good at - bringing solutions to life. In addition to a competitive  salary and great work culture, we offer GREAT FLEXIBILITY with Flexible Time Offs. 

Industry -Media and entertainment

DUTIES & RESPONSIBILITIES:

Intake, Ideation and Planning

 Should have the smartness and presence of mind to provide on the spot solutions to the business owners objections and concerns as well as to be able to Pivot from a prepped position basis the conversation

      o Establish relationships with new and niche Clients to expand our reach.

      o Monitor trends and analytics to make product and pricing suggestions for our clients.

      o Maintain strong relationships with our existing partner to understand how we can help them grow while also knowing which product offers and price best fit their model.

 Generate new business leads and build relationships.

 Significant interaction with clients, both face-to-face, online and over the telephone.

 Identify business opportunities through research of specific industry or market.

 Understand customer’s business needs and gather product knowledge to meet those needs.

 Providing support to customers, offering clear advice and solutions wherever possible.

 Ensuring high quality of service by developing a thorough and detailed knowledge of brand specifications.

 Meeting sales targets set by management and contributing to team targets.

 Able to take responsibility and work on flexible basis.

 Maintain all sales activities & dashboard.

Client Servicing-

 On time revert to client on briefs/proposals.

 Post evaluations for all campaigns.

 Objection handling.

 Trade Marketing activities to be suggested to enhance revenue optimization.

 Build and maintain business relationships with key clients and agencies.

 Inter department co-ordination #DhunBadalKeTohDekho.

 Work closely with the programming team and BIG solutions for creative ideas for the clients.

 Ensure sales entitlements are as per the programming guidelines.

o · Seek assistance from marketing and content planning teams for key client pitches.

 Required Qualifications and Skills-

 MBA or a Post Graduate – Minimum 4 years work experience is mandatory.

 Excellent communication skills, confident, enthusiastic, attention to detail, creative.

 Result Oriented and Capacity to operate in a growth environment that is increasingly competitive.

 Set the highest ethical and professional standards.

 Comfortable with change.

Product Analyst (Process Excellence Team, Episource)

Key Responsibilities and Deliverables 

• Ensure timely release of features and bugs. 
• Talk to development team and ensure all roadblocks are cleared.
• Participate in user acceptance testing and undertaking the functionality testing of new system 
• Do due-diligence (or innovative workshops) with teams to identify areas of Salesforce improvement 
• Interpret business needs and translating them into the application and operational requirement with the help of strong analytical and product management skills 
• Prepare requirements and act as a liaison between development team and ops  
• Create stories in JIRA and ensure they are discussed with dev team for proper sign offs. 
• Prepare monthly, quarterly and six months plan for product roadmap
• Create product roadmaps after discussing with business heads. 
• Ideate and define epics for the product and then define product functions. 
• Each feature or new product development should result in cost per chart optimization or in helping new business line       
• Work on other product lines associated with Salesforce
• Based on business need, work on other product line like retrieval, coding and HRA business on Salesforce
• Training about products and its usage to the customer
• Give proper training to end users on the product usage and its functionality
• Prepare product training manuals during roll out.  

Skills & Attributes required

• Technical Skills

• • Statistical Analysis Tools and techniques 
  • Process Definition, Process Designing, Process Modelling and Simulation, Process and Program Management and BPR 
  • Mid/Large Scale transformations and System Implementations Project 
  • Stakeholder Requirement Analysis
  • Should have good understanding of the latest technology like Machine learning, Natural language processing, & AWS.

• Strong Analytical Skills 
  • Data Exploration and Analysis
  • Has the ability of start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusions relevant to the business problems 

• Communication Skills 
  • Has the ability to communicate effectively to all the stakeholders
  • Demonstrated ability to communicate complex technical problems in simple plain stories
  • Ability to present information professionally and concisely with supporting data
• Creative Problem Solving and Decision Making
  • Needs to be a self-initiator and should be able to work independently on solving complex business problems
  • Needs to understand customer pain points and should have the ability to innovate processes
  • Inspecting process meticulously, identify value-adds thereby re-aligning processes for operational and financial efficiency 

• Work on Examarly’s most complex web applications by designing, implementing, and unit testing the frontend application code.
• Work on UI frameworks and abstractions that help define a reliable, reusable and performant web platform.
• Build a next-gen UI using the latest technologies: React Native, Redux, Sass
• Help teams with defining an architecture that would scale and also encourage best practices.
• Goto person to get clarity of problem statements and also can break down into meaningful tasks.
• Influence and impact a best-in-class customer experience in your group and contribute to overall customer experience in your area.
• Work with stakeholders in defining, planning, estimating and ultimately delivering features that deliver meaningful results and business impact.

• Experience with modern UX technologies such as React Native,  and nodeJS.
• Good understanding of functional programming using JavaScript
• Experience with RESTful services
• Excellent software design and coding skills and understanding of OO concepts.
• Experience with building web experiences and knowing the web technologies
• Ability to debug and resolve issues spanning multiple subsystems.
• Great analytical and problem-solving skills
• Strong expertise with HTML, CSS, Bootstrap
• Experience in working with designers and design tools such as Figma