Data Scientist

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

• Strong Data Science / Machine Learning Profile
• Mandatory (Experience) – Must have 5+ years in Data Science and Data Engineering, with expertise in data preprocessing, cleaning, transformation, and feature engineering.
• Mandatory (Skills 1) – Strong practical proficiency in Python and its data science ecosystem, including Scikit-learn, Pandas, NumPy, and visualization libraries such as Matplotlib and Seaborn.
• Mandatory (Skills 2) - In-depth knowledge of machine learning algorithms, including classification, clustering, association rule mining, anomaly detection, and experience in implementing and evaluating models.

Preferred

• Preferred (Skills) – Prior experience in mentoring student teams for data science competitions or hackathons is preferred

Job Overview: 

We are looking for an experienced 2D Game Artist with expertise in 2D graphics, UI design, and 2D graphics animation for PC and mobile games. The ideal candidate will design intuitive user interfaces, high-quality 2D assets, and engaging motion graphics to enhance player experience and game aesthetics. 

Key Responsibilities:

 • Design game UI art for PC and mobile platforms, including menus, HUDs, icons, and overlays. 

• Develop user-centered designs to enhance player experience.

 • Create 2D graphic assets that align with the game’s visual style. 

• Create high-quality 2D assets for in-game UI, buttons, pop-ups, and promotional content.

 • Work closely with designers and developers to integrate UI seamlessly. 

• Optimize UI layouts for different screen sizes and resolutions.

 • Stay updated on game UI/UX trends and best practices. 

Requirements: 

• 4-5 years of experience in game art and UI/UX design for PC & mobile games. 

• Proficiency in Photoshop, Illustrator, Spine, Figma, or similar tools. 

• Strong understanding of game UI/UX principles, player psychology, and interaction design.

 • Experience working with Unity or Unreal Engine. 

• Knowledge of wireframing, prototyping, and usability testing. 

• Ability to balance aesthetics with functionality for an engaging user experience. 

• Strong portfolio showcasing previous PC & mobile game UI designs.

 Bonus Skills: 

• Motion graphics or animation skills. 

• Some experience with the Ai Image generation.  

• Interested in 2D Game Vfx and concept artwork. 

• Experience with UX research and A/B testing.

We let you manage feature flags and remote config across web, mobile and server-side applications. Deliver true Continuous Integration. Get builds out faster. Control who has access to new features

We are looking to grow! We are a remote-first team, looking to scale our Open Source Feature Flagging, Remote Config and A/B Testing product. With both SaaS and on-premises customers, we are investing in making our platform more accessible to large organizations

We are looking for a Python / Full Stack Engineer, with experience working on large-scale web platforms, who can help build out our existing APIs and web dashboard. 

Must haves

● Python, JavaScript

● REST API design and development

● Django / Django Rest Framework (or similar web framework, e.g. Flask, FastAPI)

● PostgreSQL

Nice to haves

● ReactJS

● OracleDB, MySQL DB

● Mobile Technologies (Flutter, Kotlin for Android, Swift)

We also have SDKs written in most modern programming languages so the more polyglot, the better! We are an Open Source company first and foremost, so working with our community on GitHub to build features, fix bugs and cultivate pull requests is also on the job spec.

We are seeking a highly motivated and results-driven individual to join our team in the role of Agent Development and Business Generation Specialist. The primary responsibility of this role is to recruit, train, develop, and motivate agents to generate business. Incentives will be based on the business procured by both the agents and the individual in this role.

Key Responsibilities:

• Recruitment: Actively recruit agents to build and expand the sales team.
• Training & Development: Provide continuous training and development to agents to ensure their growth and performance.
• Motivation: Inspire and motivate agents to achieve and exceed their sales targets.
• Business Generation: Generate business both through direct efforts and by supporting agents in their sales activities.
• Incentive-Based Rewards: Earn incentives based on the business procured by both yourself and your agents.

Qualifications:

• Proven experience in sales and team leadership.
• Strong communication and motivational skills.
• Ability to recruit, train, and manage a team effectively.
• Self-driven and results-oriented.

If you are passionate about leadership, business development, and achieving results through teamwork, we would love to hear from you!

Role Overview:

As an ABBY Support Engineer, you will play a crucial role in designing, implementing, and supporting automation solutions, with a strong focus on ABBYY FlexiCapture and related OCR/Data Capture technologies. You will collaborate with cross-functional teams to drive automation efficiencies and ensure seamless integration with enterprise applications.

________________________________________

Key Responsibilities:

• Provide technical support for ABBYY FlexiCapture, troubleshooting and resolving issues related to OCR, data extraction, and integration.

• Work closely with business analysts and stakeholders to understand requirements and configure ABBYY solutions accordingly.

• Participate in design sessions to determine technical feasibility, scalability, and performance considerations.

• Develop, customize, and optimize ABBYY FlexiCapture templates, scripts, and workflows to enhance automation effectiveness.

• Ensure seamless integration of ABBYY with various enterprise applications through APIs and connectors.

• Collaborate with RPA developers using Blue Prism, UiPath, and Power Automate for end-to-end automation solutions.

• Maintain technical documentation, including solution designs, troubleshooting guides, and best practices.

• Conduct UAT sessions, deploy solutions, and support post-implementation hypercare.

________________________________________

Required Skills & Qualifications:

• 2-4 years of experience in software development and automation support.

• 1+ year of hands-on experience with ABBYY FlexiCapture (OCR, Data Capture, Template Creation, and Scripting).

• Strong knowledge of SQL and experience in database query optimization.

• Familiarity with .NET, Java, or Python for scripting and automation.

• Understanding of CRUD operations and relational database management.

• Knowledge of API integration and working with REST/SOAP services.

• Exposure to RPA tools (UiPath, Blue Prism) is a plus.

• Strong analytical and problem-solving skills with an eagerness to learn new technologies.

• Excellent communication skills and ability to collaborate with cross-functional teams.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Java, Java8, Springboot, Microservices, core java, j2ee, JAVA, Springboot

backend, core java, java8, micro services

• Storing data and ensuring that it is displayed to that user who are supposed to have access to it
• Developing business logic for systems to process in the front end
• Managing APIs resources which work across the Product Architecture
• Participating in the architecture of a system and data science analysis
• Organizing the logic of the system which runs across various tiers
• Involving in building frameworks or the architecture to make it easier to program against
• Back-end developers should have the skill for implementing algorithms and solving system related problems

Desired Candidate Profile

• 2-5 years of experience in rest api/Database design, development and architecture
• Strong programming and debugging skills with sound understanding of data structures, algorithms, and object oriented programming
• PHP/ Mysql experience with hands on application delivery is a must
• Hands on experience with an API management
• Experience with synchronous and asynchronous interfaces and Microservice API development is a must
• Hands-on experience with version control system like Git is desirable
• Knowledge in PHP, Codeigniter, Doctrine, MySQL, ElasticSearch, ReST endpoint development
• Implementing API management using API management software (like Apigee or others) to include API proxies mashups, rate limiting, security, analytics, monetization and developer portals
• Kafka/RabbitMQ messaging architecture notification
• Knowledge of Algorithms and data structures is also essential
• An awareness of security concerns is important, as each layer has its vulnerabilities
• Knowledge of the differences between multiple delivery platforms like mobile vs. desktop
• Basic exposure to frontend techs like HTML and CSS is desirable    

Job Description

• Should be proficient with core object oriented JavaScript
• Ability to build full stack application using React/Node/Mongo or any other DB
• React Js
• Redux
• Bootstrap & Responsive design concept with HTML5/CSS3 ideas
• npm/nvm concept and hands on experience on usage
• Git as version control tool
• Clear idea of REST API and ability to read API docs and integrate independently

About Senrya Technologies Pvt.Ltd. –

We are a full-stack avant-garde product organization with its roots in East India (Kolkata) and expanse in North East, Maharashtra, Gurgaon, Karnataka and has made Kolkata from backwaters of IT to a live-wire hub of innovation.  We blend innovation and next-gen technologies with rich experience of more than a decade and undaunted ambition with the primary objective to build highly scalable solutions that will impact a billion lives. 

Senrysa group of companies includes three business verticals that contribute to our success story - Fintech, Retailtech, Healthtech. The growth trajectory of Senrysa has been 100% every passing year.

Fintech - We are one of the leading Fintech organization in financial inclusion with innovative ICT solutions. Senrysa Technologies was an early adopter of the India Stack and has pioneered the Aadhaar Enabled Payment System under the flagship of the business correspondent model for masses and has acquired more than 30 million customers till date under this initiative. We take pride in been granted RuPay Certification from NPCI. Senrysa has diversified client base from Public Sector Bank, Private Bank, Regional Rural Bank to Co-operative Banks across India.

Retailtech - NDHGO is an AI-enabled B2B  online ordering platform that empowers small and medium businesses to go online in less than a minute thereby offering unorganized retail players a level playing field to compete with organized aggregators. It will also enable them to sell and market their product offerings online with zero commission. We aim to develop a sustainable online ecosystem for the stores and make their presence digitally discernible and accelerate customer engagement with a mobile first approach and simplicity of adoption where retailers can list their products from the NDHGO Catalogue Builder and share the link to their store with customers through WhatsApp and trending Social Media.  Please refer attached presentation for a quick overview.

Healthtech

Understanding the dire need for new practices and procedures and to ensure that quality and timely healthcare reaches every corner of India, we are into Healthcare. We are developing the most advanced IoT based telemedicine devices, this would advent smart health practices that would help improve quality, increase access and affordability.

Benefits:
Competitive Package
Esops
Retention Bonus
Joining Bonus
Relocation Bonus
Higly skilled team members with vast knowledge & expertise

• Looking for an experienced Integration specialist with a good expertise in ETL Informatica and a strong Application integration background
• Minimum of 3+ years relevant experience in Informatica MDM required. Powercenter is a core skill set.
• Having experience in a broader Informatica toolset is strongly preferred
• Should prove a very strong implementation experience in Application integration, should demonstrate expertise/presentation with multiple use cases
• Passionate coders with a strong Application development background
• Should have application development experience outside of ETL, (just learning ETL as a tool is not enough), experience in writing application outside of ETL will bring in more value
• Strong database skills with a strong understanding of data, data quality, data governance, understanding and developing standalone and integrated database layers (sql, packages, functions, performance tuning ), i.e. Expert with a strong integration background who has more application integration background than just an ETL Informatica tool
• Experience in integration with XML/JSON based and heavily involve JMS MQ (read/write)
• Experience in SOAP and REST based API's exchanging both XML and JSON files used for request and response
• Experience with Salesforce.com Integration using Informatica power exchange module is a plus but not needed
• Experience with Informatica MDM as a technology stack that is used for integration of senior market members with Salesforce.com is a plus but not needed,
• Very strong scripting background (C/bourne shell/Perl/Java)
• Should be able to understand JAVA, we do have development around JAVA, i.e ability to work around a solution in programming language like Java when implementation is not possible through ETL
• Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.