Product Marketing

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

Job Overview

We are seeking a professional, well-presented Receptionist to serve as the first point of contact for clients and visitors. The ideal candidate will create a welcoming front-desk experience while efficiently handling daily reception responsibilities and providing basic administrative support to the HR/Admin team.

Key Responsibilities

• Greet and welcome clients, visitors, and guests with professionalism and warmth
• Manage incoming calls, emails, and general inquiries promptly and courteously
• Ensure the reception area is clean, organized, and presentable at all times
• Schedule appointments and coordinate calendars as required
• Manage office supplies and coordinate with vendors and service providers
• Maintain records, files, and documents in an organized manner
• Coordinate couriers, deliveries, and incoming/outgoing mail
• Provide administrative support for meetings, interviews, and office activities
• Assist with day-to-day office operations and support other departments when needed

Required Skills & Qualifications

• Excellent verbal and written communication skills in English (Kannada proficiency is a plus)
• Professional, presentable, and well-groomed appearance
• Strong organizational, multitasking, and time-management skills
• Proficiency in MS Office (Word, Excel, Outlook)
• Friendly, approachable, and customer-focused attitude
• Prior experience in a receptionist or front-desk role is an added advantage

Your Impact:

•                 Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards

•                 Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design

•                 Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements

•                 Guides the performance tuning and scalability of the ecommerce solution

•                 Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

•                 1-3 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years

•                 If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.

•                 Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality

•                 Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications

•                 Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps

•                 Collaborate with architect to define implementation processes and quality gates and standards

•                 Identifies risks and issues, and help monitor them

•                 Guides the development of reference and resource materials

•                 Mentors developers in improving their platform knowledge and development skills

•                 Communicate technical design to the developers and help/guide them in the implementation

•                 Participates in Agile sprints

Set Yourself Apart With:

•                 eCommerce platform certification

We are looking for a Highly skilled Java Developer

Required Skills :

• Strong core Java skills and development experience.
• Proficiency in API design and development for RESTful and GraphQL services.
• Strong knowledge of Java frameworks, particularly Spring.
• Experience with Java 8 features.
• Familiarity with Timeseries, SQL, and NoSQL databases.
• Basic understanding of AWS.
• Experience with agile development methodologies.
• Proficiency in Git for version control.
• Understanding of Java application development and data management.
• Familiarity with CI/CD pipelines, Docker, and Kubernetes.

*Immediate Joiners preffered

Regards,

Ramya

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Node.js Developer Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

• Job Title Dell EMC Networker-Backup administrator
• Employment type Permanent
• Industry of the Employer IT - Software
• Department / Functional Area of the Job  Network / System Administration
  
  
• Job Description

  Roles & Responsibilities
  The selected engineer's day-to-day responsibilities include:
  1. Monitoring and Managing the daily backups.
  2. Expertise in backup failures and troubleshooting and fixing them.
  3. Must have good knowledge in troubleshooting backup failures on Windows, Linux, and Solaris machines.
  4. Expertise in Backup configuration for file systems, databases (SQL and Oracle) and VM Level Backup.
  5. Must have good knowledge of Policy, workflow, group, and clients for Configuring the backup.
  6. Expertise in Recovering the backup data as per customer expectations.
  7. Must have good knowledge in the Recovery process from the file system, Database (SQL and Oracle) and VM backups.
  8. Should have knowledge in handling the reports in Networker
  . 9. Should have good knowledge in the Data domain. Should monitor the utilization and alerts.
  10. Should have good knowledge of Clone backup copies.
  11. Should have good knowledge in DDVE EMC Networker in Cloud environment.
  
  Who can apply & other requirements
  1. 3 to 5 Years of Proven experience as a System Administrator
  2. Degree in Information Technology, Computer Science or a related discipline
  3. Ability to create batch or shell scripts
  
  

• facilitate and maintain relationships between  organization and vendors/partners
• negotiating contracts, creating standards for the vendors, and finding the best available vendors
• Good stakeholder management and 3-4 years of experience working in a similar set up where they have handled the Contract hiring piece
• Prior experience in MIS, tracking of profiles, sourcing candidates, scheduling
• Exp in Vendor management, assessing vendor performance, clearing PO’s, empanelment of vendors and creating SOP’s.
• Establishing the process (create a flow chart on process and circulate to all businesses)
• Maintaining vendor database and keeping resumes ready skill wise.